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Need Fix for 0xc000021a on Server 2012 RRS feed

  • Question

  • Here is what I have done so far.

    Problems


    1. Friday 10-23 Could not connect to Windows Distribution services when trying to upload a new image to system.

      1. Pinged server GOOD

      2. Logged into server remotely GOOD

      3. Checked for any issues.

        1. Restart was required

        2. No other issues

        3. Restarted

    2. After five minutes tried to connect again and still could not.

      1. Ping FAIL

      2. Work time expired waited until Monday

    3. Monday 10-26 Login was slow

      1. ADDS most likely offline.

      2. Ping server FAIL

    4. Went to server locally

      1. Repair console was up

        1. Let system reboot normally

          1. Error message 0xc000021a

            1. user mode device driver, system service, or 3rd party app caused CSRSS to be fatally compromised. Switched to kernal mode.

      2. Tried to boot into safe mode FAIL

      3. Tried to boot into last known good configuration FAIL

      4. Tried to boot into debugging FAIL

      5. Tried to boot into disable driver signature enforcement FAIL

      6. Tried to boot into Enable Boot Logging FAIL (created ntblog.txt)

    5. ntblog.txt

      1. Two suspects

        1. dxgkrnl.sys failed to load

          1. Direct X graphics kernel subsystem

        2. NDProxy.sys failed to load (5 instances)

          1. Wan miniport Driver

      2. Cannot uninstall these drivers since I cannot get into windows in any way.

    6. Boot into repair command prompt. GOOD

      1. run sfc /scannow FAIL

        1. Error Windows resource protection could not start repair service.

      2. run net start trustedinstaller GOOD

      3. run sfc /scannow FAIL

        1. Error Windows resource protection could not start repair service.

      4. run bootrec /fixmbr GOOD

      5. run bootrec /fixboot GOOD

    7. Reboot system after applied fixed FAIL

    Tuesday, October 27, 2015 5:12 PM

Answers

  • if safe mode without networking doesn't work you will have to repair the installation and rebuild

    if it does work, use msconfig.exe to disable all 3rd party services and startups and try booting again in normal mode

    • Proposed as answer by Leo Han Monday, November 9, 2015 2:57 AM
    • Marked as answer by Leo Han Monday, November 9, 2015 8:40 AM
    Tuesday, October 27, 2015 7:23 PM
  • Hi,

    Dism could also be used on physical server.

    >>There is no repair option.

    Insert installation CD, boot from CD, choose the following. 

    Or, you could try in-place upgrade.

    Click install now, and choose the following:

    Best Regards,

    Leo


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Marked as answer by Leo Han Monday, November 9, 2015 8:40 AM
    Thursday, October 29, 2015 6:48 AM

All replies

  • if safe mode without networking doesn't work you will have to repair the installation and rebuild

    if it does work, use msconfig.exe to disable all 3rd party services and startups and try booting again in normal mode

    • Proposed as answer by Leo Han Monday, November 9, 2015 2:57 AM
    • Marked as answer by Leo Han Monday, November 9, 2015 8:40 AM
    Tuesday, October 27, 2015 7:23 PM
  • Hi,

    Have you tried to repair from installation CD?

    Boot from CD and choose repair.

    Or, run dism and specify the installation CD as the source.

    Here is the guide for dism:

    https://technet.microsoft.com/en-us/library/hh824869.aspx?f=255&MSPPError=-2147217396

    Best Regards,

    Leo


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Wednesday, October 28, 2015 8:54 AM
  • Cannot run msconfig. It returns an error that you have to be a part of the admin group. And since I am using it through a repair cmd prompt. Is there any way to give admin credentials in Windows like you can SUDO in Linux? 
    Wednesday, October 28, 2015 11:16 AM
  • There is no repair option. All I get is system restore (which does not work either) and a CMD prompt. Going to try running dism this morning. 
    Wednesday, October 28, 2015 11:18 AM
  • I have already discovered there is a way to do this:

    type in "runas /profile /user:<domain or computername>\<username> msconfig"

    Asked for password but failed with error:

    "Specified service does not exist as an installed service."

    BOOOOO, but learned something new
    Wednesday, October 28, 2015 12:04 PM
  • OK after a closer look at the DISM program I see that it is for WIM or VHD files. How is this going to work on the bare metal installation?
    Wednesday, October 28, 2015 12:14 PM
  • u need to login with your local administrator credentials in safe mode with networking: .\Administrator
    Wednesday, October 28, 2015 12:17 PM
  • I cant log into "safe mode with networking" none of the log in options work from the advanced boot options menu.

    Wednesday, October 28, 2015 3:35 PM
  • Hi,

    Dism could also be used on physical server.

    >>There is no repair option.

    Insert installation CD, boot from CD, choose the following. 

    Or, you could try in-place upgrade.

    Click install now, and choose the following:

    Best Regards,

    Leo


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Marked as answer by Leo Han Monday, November 9, 2015 8:40 AM
    Thursday, October 29, 2015 6:48 AM
  • That is a big NOPE seems like it wants me to boot into windows first than run the disk. Which of course would make you reboot to perform the install. I had a nice picture of the screen but the forum wont let me post it, SIGH.

    Thursday, October 29, 2015 2:59 PM
  • Hi,

    >>Insert installation CD, boot from CD, choose the following

    As I mentioned, you could boot from CD. Change the boot order in BIOS.

    Then try the two methods.

    Best Regards,

    Leo


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Friday, October 30, 2015 7:57 AM
  • I wish it would have let me put the picture in.

    I did boot from CD but when I told it run the upgrade it gave me an error saying it needed to be launched from Windows. This is no doubt a security measure to check that you are upgrading a real copy. 
    Friday, October 30, 2015 11:42 AM
  • Hi,

    If all the repair methods failed, I suppose you may need to reinstall the OS.

    You could boot from a usb disk, and copy the data you need. Then perform the reinstallation.

    Best Regards,

    Leo


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, November 2, 2015 2:39 AM