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Users are stuck in log-off RRS feed

  • Question

  • Hi,
    I have this problem with users that unable to sign out when they are logging off they are stack then they are doing force logoff (Disconnect) and trying to sign-in but they can't .
    getting this event on event viewer : 

    

    any ideas? 

    Sunday, July 14, 2019 4:12 PM

All replies

  • Hi,

    What is your RDS OS version? Will such problem happens on specific user account or specific session host? 

    It is difficult to identify the details only based on two event logs. As factors such as process corruption(including 3rd party and system process), lack of resources, known issues can cause such problem.

    Please open run on RDS system, type “winver” and end with enter, check current OS build number, in order to determine the update patch level. If possible, it is recommended to patch the system fully with update/hotfix, as it would be helpful for resolving some known issues and improving the performance.

    Best Regards,
    Eve Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, July 15, 2019 8:52 AM
    Moderator
  • Hi,

    How things are going there on this issue?

    Please let me know if you would like further assistance.

    Best Regards,
    Eve Wang      

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, July 17, 2019 9:26 AM
    Moderator
  • Hi,

    Is there any update?

    Please click “Mark as answer” if any of above reply is helpful. It would make this reply to the top and easier to be found for other people who has the similar problem.

    Best Regards,
    Eve Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, July 19, 2019 9:23 AM
    Moderator