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Error 8000FFFF Windows Server 2008

    Question

  • Hello

    I have a server running Windows 2008 Standard SP1.

    When you try to download updates, generates the error 8000ffff me, and can not download them.

    Anything I can do about it.

    Thanks

    Jorge Muñoz Colombia
    Friday, October 22, 2010 4:50 PM

Answers

  • Hi,

     

    Please try below:

     

    Step 1: Verify the relevant Windows Update services
    =======================================
    1. Click the Start Button, in Start Search box, type: "services.msc" (without quotes) and press Enter. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
    2. Double click the service "Windows Update".
    3. Click on the "General" tab; make sure the "Startup Type" is "Automatic" or "Manual". Then please click the "Start" button under "Service Status" to start the service.
    4. Please repeat the above steps with the "Background Intelligent Transfer Service" service.

     

    You can also temporarily stop these services, restart the computer, and then start these services again. If any service is missing or cannot be stopped or restarted, please let me know.

     

    Step 2: Rename the Windows Update Softwaredistribution folder
    ================================================
    This problem may occur if the Windows Update Software distribution folder has been corrupted. We can refer to the following steps to rename this folder. Please note that the folder will be re-created the next time we visit the Windows Update site.

     

    1. Close all the open windows.
    2. Click the Start Button, click "All programs", and click "Accessories".
    3. Right-click "Command Prompt", and click "Run as administrator".
    4. In "Administrator: Command Prompt" window, type in "net stop WuAuServ" (without the quotes) and press Enter.

     

    Note: Please look at the cmd window and make sure it says that it was successfully stopped before we try to rename the folder. However, if it fails, please let me know before performing any further steps and include any error messages you may have received when it failed.

     

    5. Click the Start Button, in the "Start Search" box, type in "%windir%" (without the quotes) and press Enter.
    6. In the opened folder, look for the folder named "SoftwareDistribution".
    7. Right-click on the folder, select Rename and type "SDold" (without the quotes) to rename this folder.
    8. While still in the "Administrator: Command Prompt" window, type the command "net start WuAuServ" (without the quotes) in the opened window to restart the Windows Updates service.

     

    Note: Please look at the cmd window and make sure it says that it was successfully started. However, if it failed, please let me know before performing any further steps and include any error messages you may have received when it failed.

     

    If the issue persists, to clarify the issue and provide more accurate troubleshooting steps, please assist me in collecting the following information.

     

    How to capture a screenshot
    ======================
    1. Press the Print Screen key (PrtScn) on your keyboard.
    2. Click the Start Button, type "mspaint" in the Search Bar and Press Enter.
    3. In the Paint program, click the "Edit" menu, click "Paste". Then click the "File" menu, and click "Save".
    4. The "Save As" dialogue box will appear. Type a file name in the "File name:" box, for example: "screenshot".
    5. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as type" box, click "Desktop" on the left pane and then click "Save".

      

    How to collect the System Information
    =============================
    The System Information can provide us with more information about the current status of the system. I would like to check it for you. Please send it to me using the following steps:

     

    1. Click the Start Button, type "MSINFO32" in the Search Bar and press Enter to start System Information.
    2. On the popup window, on the menu bar, click "File", and click "Save", type a file name and then choose NFO as "Save as type", click "Desktop" on the left pane, and click Save.

      

    How to collect the WindowsUpdate.log file
    ================================
    1. Click the Start Button, type "WindowsUpdate.log" (without the quotes) in the Search Bar and Press Enter. We will see a file named "WindowsUpdate.log"
    2. Now click on the "File" menu and then click on the "Save As".
    3. From the left panel, click "Desktop" and click the Save button. The file will be saved to your Desktop.

     

    Please upload the files to https://sftus.one.microsoft.com/choosetransfer.aspx?key=77dc4b1e-1c91-45fa-a647-9799295851d5

     

    Password: 9S0OUnlUy8)hs

     

    Tim Quan

    Monday, October 25, 2010 3:26 AM
    Moderator

All replies

  • This article may help.

    Error code 0x80000FF when you download updates on a Windows Vista-based computer by using Windows Update or Microsoft Update
    http://support.microsoft.com/kb/946414

     

     

     

     


    Regards, Dave Patrick .... Microsoft Certified Professional -Microsoft MVP [Windows]
    Saturday, October 23, 2010 3:00 PM
  • Hi,

     

    Please try below:

     

    Step 1: Verify the relevant Windows Update services
    =======================================
    1. Click the Start Button, in Start Search box, type: "services.msc" (without quotes) and press Enter. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
    2. Double click the service "Windows Update".
    3. Click on the "General" tab; make sure the "Startup Type" is "Automatic" or "Manual". Then please click the "Start" button under "Service Status" to start the service.
    4. Please repeat the above steps with the "Background Intelligent Transfer Service" service.

     

    You can also temporarily stop these services, restart the computer, and then start these services again. If any service is missing or cannot be stopped or restarted, please let me know.

     

    Step 2: Rename the Windows Update Softwaredistribution folder
    ================================================
    This problem may occur if the Windows Update Software distribution folder has been corrupted. We can refer to the following steps to rename this folder. Please note that the folder will be re-created the next time we visit the Windows Update site.

     

    1. Close all the open windows.
    2. Click the Start Button, click "All programs", and click "Accessories".
    3. Right-click "Command Prompt", and click "Run as administrator".
    4. In "Administrator: Command Prompt" window, type in "net stop WuAuServ" (without the quotes) and press Enter.

     

    Note: Please look at the cmd window and make sure it says that it was successfully stopped before we try to rename the folder. However, if it fails, please let me know before performing any further steps and include any error messages you may have received when it failed.

     

    5. Click the Start Button, in the "Start Search" box, type in "%windir%" (without the quotes) and press Enter.
    6. In the opened folder, look for the folder named "SoftwareDistribution".
    7. Right-click on the folder, select Rename and type "SDold" (without the quotes) to rename this folder.
    8. While still in the "Administrator: Command Prompt" window, type the command "net start WuAuServ" (without the quotes) in the opened window to restart the Windows Updates service.

     

    Note: Please look at the cmd window and make sure it says that it was successfully started. However, if it failed, please let me know before performing any further steps and include any error messages you may have received when it failed.

     

    If the issue persists, to clarify the issue and provide more accurate troubleshooting steps, please assist me in collecting the following information.

     

    How to capture a screenshot
    ======================
    1. Press the Print Screen key (PrtScn) on your keyboard.
    2. Click the Start Button, type "mspaint" in the Search Bar and Press Enter.
    3. In the Paint program, click the "Edit" menu, click "Paste". Then click the "File" menu, and click "Save".
    4. The "Save As" dialogue box will appear. Type a file name in the "File name:" box, for example: "screenshot".
    5. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as type" box, click "Desktop" on the left pane and then click "Save".

      

    How to collect the System Information
    =============================
    The System Information can provide us with more information about the current status of the system. I would like to check it for you. Please send it to me using the following steps:

     

    1. Click the Start Button, type "MSINFO32" in the Search Bar and press Enter to start System Information.
    2. On the popup window, on the menu bar, click "File", and click "Save", type a file name and then choose NFO as "Save as type", click "Desktop" on the left pane, and click Save.

      

    How to collect the WindowsUpdate.log file
    ================================
    1. Click the Start Button, type "WindowsUpdate.log" (without the quotes) in the Search Bar and Press Enter. We will see a file named "WindowsUpdate.log"
    2. Now click on the "File" menu and then click on the "Save As".
    3. From the left panel, click "Desktop" and click the Save button. The file will be saved to your Desktop.

     

    Please upload the files to https://sftus.one.microsoft.com/choosetransfer.aspx?key=77dc4b1e-1c91-45fa-a647-9799295851d5

     

    Password: 9S0OUnlUy8)hs

     

    Tim Quan

    Monday, October 25, 2010 3:26 AM
    Moderator
  • Tim,

    I am having the same issue. I have been trying to resolve it for more than 24hrs. I verified the HKLM\components and found no keys that microsoft is refering to in one of the solutions.

    I tried to reinstall the windows update manager. But, it is keep giving me the message stating that windows update manager is already installed.

    I also followed both steps you described in above post. Yet, the problem is persistant.

    I uploaded all the three files listed below to above mentioned site.

    1) 20101028_WindowsUpdate_SK007.log

    2) System_info_SK007.nfo

    3) Win_Srv_2008_Update_Failure_SK007.jpg

    4) 200101028_Win_Srv_2008_Update_Failure_SK007.jpg

    Any help resolving the issue would be greatly appreciated.

     

    Thank You,

    4)


    sk
    Thursday, October 28, 2010 3:49 PM
  • I have same problem with Win 2008 Standard SP2 32Bit. Update Error code 8000FFFF

    Above solutions did not helped me.

    I think after I removed some extra permission to keep secure drive C: it happened.

    The permissions I removed was everyone and users ... . I have just system and administrators now on root of C:

    Is this problem?

    how to solve?

     


    • Edited by dave9900 Sunday, September 4, 2011 1:07 PM
    Sunday, September 4, 2011 1:06 PM
  • If anybody solved this please help me.
    Monday, September 5, 2011 8:28 AM
  • Here are the steps that resolved the same issue for me.

     

    a) Provide full rights on C-Drive to "Network Services" by going into the security Tab on Properties of C-Drive

    b) Re-run the installation

    Hope this would help you.

    Good Luck,

    sk

     


    sk
    • Proposed as answer by TerriMorgan Monday, September 3, 2012 11:13 PM
    • Unproposed as answer by TerriMorgan Monday, September 3, 2012 11:13 PM
    • Proposed as answer by Khalil Patne Thursday, November 28, 2013 12:05 PM
    Monday, September 5, 2011 11:35 AM
  • Thanks SK

    This solved Problem for this time, but I have web sites with IIS on this server . and if this user have access to C: it will be dangerous. do you know which folder under C may need this permission?

     

    Wednesday, September 7, 2011 12:53 PM
  • Dave9900

    If that is the case, I would remove the permissions to Network Services on C-Drive after successful installation of updates. If you can set my posting as answer that would be greatly appreciated.

    Thank You


    sk
    Thursday, September 8, 2011 6:34 PM
  • Dear SK007

    I did same and removed permission from root after update, but its not solution.  I'm sure there is a folder under "C:\" and Network Services" should set on it, can you help to find that folder?

    Monday, September 12, 2011 6:18 AM
  • Thanks, SK. Tried it. Got a little bit further then same error; catastrophic failure. Cannot install SP1.

    Too many threads on this topic. Should all be combined with ONE answer... Microsoft Moderators.

    As long as the software is causing these problems, there is no thread that is "too old." Scattering little bits of information here and there and everywhere is a DIS-service to customers and really lousy editing.  


    Terri Morgan

    Monday, September 3, 2012 11:18 PM