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Office not staying activated by KMS server RRS feed

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    I have a user that his office 2013 license activation is handled by a KMS server, but now for the 2nd time office will say it's not activated. We run the activation script and it's fine, then after a few weeks, it will loose it. 

    Any idea how to check on why it would lose the activation? Is there something on the KMS server to check for this issue. I;m not very familiar with KMS.

    It's a win7 system and office 2013.

    Thanks 

    Wednesday, October 21, 2015 12:40 AM

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    Hi,

    According to your description, there seems no enough info to troubleshooting this issue, KMS activation issues can be due to a misconfiguration on one or more of the following items:

    • Office client

    • Network/DNS

    • KMS host

    To quickly identify your KMS trouble spots, use either the Office Client KMS activation diagnostic or Office KMS Host Activation diagnostic tool to analyze your environment for known issues. These diagnostic tools automate almost all of the troubleshooting steps available for KMS issues and provide a detailed report with recommendations on how to fix the detected issues.

    You should always analyze the client first by using the Office Client KMS activation diagnostic tool, even if you feel you have a KMS Host configuration problem. It’ll determine if your changes need to occur on the client, your network, or your KMS host.

    If the Office Client KMS activation diagnostic tool indicates you have KMS host issues, you should then run the Office KMS Host Activation diagnostic tool.

    For more detail information, please refer to the following links:

    https://technet.microsoft.com/en-us/library/ee624355.aspx#KMSActivationIssues

    https://support.microsoft.com/en-us/kb/2870357

    Regards,

    George Zhao
    TechNet Community Support

    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com.
    • Proposed as answer by George123345 Wednesday, November 4, 2015 6:38 AM
    • Marked as answer by George123345 Friday, November 6, 2015 7:37 AM
    Wednesday, October 21, 2015 2:21 AM