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Unexpected Shutdown - Event ID: 490 RRS feed

  • Question

  • In the past couple of weeks, I've been having unexpected shutdown occurrences.  I'm hoping someone can help me understand what's happening and how to address it. I'm running Server 2012 Essentials R2.

    Here's what I'm finding in the Windows Application Log:

    svchost (4860) An attempt to open the file "C:\Windows\system32\LogFiles\Sum\SystemIdentity.mdb" for read / write access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).

    svchost (4860) An attempt to open the file "C:\Windows\system32\LogFiles\Sum\Api.log" for read / write access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).

    svchost (4860) Database recovery/restore failed with unexpected error -1032.


    GIGABYTE EP43-UD3L, Q8400 2.66Ghz, 4GB RAM, 750GB SATA HD, ATI Radeon HD 5700 Graphics Card


    Monday, June 23, 2014 3:47 AM

Answers

  • Hi LatinKreationz,

    Based on this error message, it seems that service accounts didn’t have correct permissions (read/write) to access C:\Windows\System32\LogFiles\Sum folder. Would you please let me confirm whether had installed SQL Server on the Windows Server 2012 R2 Essentials? Please refer to the following KB and check if can help you.

    Error 1032 messages in the Application log in Windows Server 2012

    If any update, please feel free to let me know.

    Hope this helps.

    Best regards,

    Justin Gu

    • Marked as answer by Justin Gu Monday, July 7, 2014 5:35 PM
    Wednesday, June 25, 2014 3:02 AM

All replies

  • Hi LatinKreationz,

    Based on this error message, it seems that service accounts didn’t have correct permissions (read/write) to access C:\Windows\System32\LogFiles\Sum folder. Would you please let me confirm whether had installed SQL Server on the Windows Server 2012 R2 Essentials? Please refer to the following KB and check if can help you.

    Error 1032 messages in the Application log in Windows Server 2012

    If any update, please feel free to let me know.

    Hope this helps.

    Best regards,

    Justin Gu

    • Marked as answer by Justin Gu Monday, July 7, 2014 5:35 PM
    Wednesday, June 25, 2014 3:02 AM
  • I have exactly this situation - and NO SQL - Windows Server 2012 R2 with Essentials Experience Role

    svchost (31340) An attempt to open the file "C:\Windows\system32\LogFiles\Sum\Api.chk" for read / write access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).

    svchost (31340) An attempt to open the file "C:\Windows\system32\LogFiles\Sum\SystemIdentity.mdb" for read / write access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).

    svchost (31340) An attempt to open the file "C:\Windows\system32\LogFiles\Sum\Api.log" for read / write access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).

    svchost (31340) Database recovery/restore failed with unexpected error -1032.

    (Info)  svchost (31340) The database engine has begun replaying logfile C:\Windows\system32\LogFiles\Sum\Api.log.

    Wednesday, October 22, 2014 4:08 AM
  • I also have the exact same issue on "Windows Server 2012 R2" (with Essentials Experience Role). No SQL.

    Anyone have a guide on how to fix this? I get the gist of what's going on, but wouldn't mind instructions as I'm worried about modifying permissions inside of the System32 folder. Also most documents found online pertain to SQL, and not the issue that is occuring on Server Essentials, or Server 2012 with Essentials Experience role.

    Saturday, March 12, 2016 3:58 PM
  • Indeed.

    It has to do with a SQL server service account not having read/write access to the folder C:\Windows\system32\LogFiles\Sum.

    • Navigate to C:\Windows\System32\LogFiles and right-click the sum folder. Select then Properties > Security > Edit button > Add button 
    • Set as user the exact same user name that you can find in the Log on tab in the Service's properties. 
    • Allow at least for Read and Write

    Se this link for background info support.microsoft.com/en-us/help/2811566/error-1032-messages-in-the-application-log-in-windows-server-2012

    Tuesday, November 28, 2017 3:53 PM
  • In my case it show that the user is " not available". In that case what I Should i do?
    Monday, May 20, 2019 5:33 PM