Office 2013 not rendering correctly on second monitor only after update RRS feed

  • Question

  • We have 2008 R2 Term server that has Office 2013.  It's a guest on a VMWare host.  

    When our users that are running Dell desktops with dual monitors RDP in, they are having issues with Office 2013 on the second monitor ONLY.  On the second monitor only, the Office applications will have shadows, the scrollbars, the text along the top of the window, and the minimum and maximize icons will be all messed up.  

    All other applications will display correctly.  All Office applications will display correctly on the primary monitor.  Users on thin clients are not having issues, even in dual monitor setups.  

    There were no issues prior to the last round of Windows updates.  I've tried changing the RDP session settings, but that has not fixed anything.  

    Server -- KB4034664
    Server -- KB2992611 
    Office 2013 -- KB4011077
    Office 2013 -- KB3172443
    Office 2013 -- KB4011070
    Excel -- KB4011080
    Project -- KB4011084
    Word -- KB4011045
    Outlook -- KB4011078

    Any ideas about what's happening here?

    Friday, August 11, 2017 1:51 PM

All replies

  • We are having the same exact issue.  Would greatly appreciate anyone finding the offending patch ! 
    Friday, August 11, 2017 4:12 PM
  • We are having the exact same issue.

    - Started on the 8-9-2017 after a round of updates.  
    - server is 2008r2
    - remote app
    - Office 2013 on server 
    - client is Windows 8.1, RDP shell version 6.3.9600
    - rdp sessions is spanning two monitors

    The Ribbon in MS Access display just fine on the primary monitor but if you drag it over to the secondary monitor, it becomes translucent and shows the window below it.

    The problem does not show up on a Windows 10 Client, mstsc shell version 10.0.14393

    Since it affects just some of the Clients, I'm pretty sure its an RDP client issue, not server side.

    Friday, August 11, 2017 5:34 PM
  • We have same issue, found it to be KB4034664 on the RDS server causing the issue.  We have posted earlier this morning and are awaiting an answer.  I cannot post link but it is under "Multiple Monitors Office not refreshing after update installed" (social.technet.microsoft.com/Forums/windowsserver/en-US/2c0ea396-bec2-4d8e-972f-13f19fc35f9f/multiple-monitors-office-not-refreshing-after-update-installed?forum=winserverTS) 

    • Proposed as answer by Rhopf93 Tuesday, August 15, 2017 12:49 PM
    Friday, August 11, 2017 7:08 PM
  • I stumbled uppon this thread, because I just write a blog post about several display/rendering issues caused by KB4034664 in several applications on a 2n monitor. I'm able to reproduce this issue with Words 2000 VBE editor. It seems to be  a GDI issue.

    There are several workarounds, you you should test

    • One option is uninstalling KB4034664
    • Use an Aero design them, it seems to help
    • Try to switch on desktop composition
    • Take care, that your 2nd monitor settings doesn't have negative coordinates. 

    See my blog post Windows Update KB4034664 is causing trouble on 2nd screen for further details.

    Gruß/greetings G. Born - Blogs: http://www.borncity.com/win/

    • Edited by Günter BornMVP Tuesday, August 15, 2017 2:53 PM Workarounds added
    • Proposed as answer by dscoland Wednesday, November 21, 2018 3:15 PM
    Friday, August 11, 2017 9:18 PM
  • Uninstalling KB4034664 resolves the problem for me.

    I'm going to type some more keywords below because I had a hard time finding this thread.

    Office 2013 second screen white hangs blurry bug buggy remote desktop server services terminal server resize size drag drop problem word outlook excel powerpoint vmware esx 5.5 hardware acceleration update update updates windows

    • Proposed as answer by dscoland Wednesday, November 21, 2018 3:15 PM
    Monday, August 14, 2017 10:46 AM
  • The issue actually appears when graphics are displayed on a part of the screen that has negative screen coordinates. This can happen when some of your screens are configured left of your main screen or when the upper borders of the secondary screens are configured to be higher than the upper border of the main screen.

    Workaround: In the Windows Monitor Setup, make sure, your most left monitor is the main monitor and that the secondary monitors on the right are not positioned higher than the main monitor.

    Monday, August 14, 2017 12:55 PM
  • Just to confirm, this work around did fix the issue -- I set the leftmost monitor as the main screen on the PC.

    The Office applications now display correctly in the RDP session.  That's not an actual fix, but it's a great work around that makes my people much happier.  


    Monday, August 14, 2017 2:02 PM
  • My issues were with RADMIN, used to remote to servers & PC's, like Dameware, but better.  The window to the PC or server would freeze until you dragged it back to the main laptop window.

    Found that it only affected my external laptop screen when set to the left side.

    Slide the view to the right & it works okay.  Just had to remember to move to the right to get to my screen on the left.

    Had to do a REDO restore to 2 weeks ago, install the last set of patches again, then begin removing them.  Got lucky on the first one.

    Made a note to myself not to install KB4034664 again!


    Tuesday, August 15, 2017 12:14 AM
  • Getting similar rendering Issues with Office 2010 on 2008 R2 here.
    Tuesday, August 15, 2017 12:40 PM
  • Uninstalling KB 4034664 solved our problem. We are running Server 2008r2 Enterprise SP1 with same problem. Only happened on clients with more then one screen, and only on screens to the left of the main screen.
    Tuesday, August 15, 2017 12:48 PM
  • Hi,

    Sorry about any inconvenience caused.

    Please check whether this information is helpful:

    If a machine has more than one monitor connected and the screen numbering is not in sequence, some applications will experience rendering issues.


    1.Enable Desktop Composition (needs graphics card support).
    2.Make sure that the main monitor is on the top left in the monitor layout.

    Best Regards,


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Edited by Amy Wang_ Friday, August 18, 2017 9:43 AM
    Friday, August 18, 2017 9:40 AM
  • I have tried removing KB4034664. this doesn't work. This is really frustrating.
    Friday, August 18, 2017 11:58 PM
  • Check to see if you also have KB4034679 installed as well. You may want to try uninstalling this Window update as well.

    Sunday, August 20, 2017 8:38 PM
  • Hey, Microsoft! Why in the world is this patch still getting pushed out?? I uninstalled it, unchecked it in Windows Update, but then it installed again over the weekend on all my servers! We offer a paid RemoteApp hosting service and our users are PISSED, and you are still pushing out a broken update! What in the hell is wrong with you!?!?!?!
    Monday, August 21, 2017 12:25 PM
  • We are also encountering this exact problem. We're running W2K8 R2 Enterprise with Service Pack 1.

    I had to uninstall both KB4034664 and KB4034679 Updates in order to resolve the problem.

    Monday, August 21, 2017 1:12 PM
  • Same problem here (RDP session from Wyse terminal on W2008R2 ). Absolutely Flabbergasting !!!

    KB4034664 being listed as "security update" in the uninstall list, please fix it asap as we don't want to uninstall security patchs.  (and please don't mix "security" update with rendering update).

    And yes, some users wants their main screen on the right.

    Tuesday, August 22, 2017 7:38 AM
  • Just as a heads up, KB4034670 includes KB4034664 which still has this issue as of 8/22/2017.
    Tuesday, August 22, 2017 1:30 PM
  • So interestingly enough, I found that not all of our computers that are installed with KB4034670 are experiencing this problem, which leads me to believe that there is another update that may be causing it after one of them is installed.  I have not found the problem yet, but just wanted to throw that out there.

    Daniel Scoland MCP 70-698 CompTIA Security+, Network+, A+ IT Professional

    Wednesday, August 23, 2017 8:30 PM
  • Thanks for the info! I noticed this same issue on our 2008 R2 RDP server as well.  I can no longer use Office the way I'm used to--with multiple windows on multiple screens, so will look at removing the updates. Hopefully Microsoft can get this fixed sooner than later.
    Wednesday, August 23, 2017 9:56 PM
  • Hi,

    There is a fix released for Windows Server 2008 R2 and Windows 7 systems, please install the update below:

    August 25, 2017—KB4039884


    This update addresses an issue where UI elements, including menu bars, are missing from Windows and Java applications running on computers with multiple monitors (multimon). The issue affects console and Remote Desktop logons when the main monitor is not in the top left area of the monitor layout in Control Panel. Applications may also stop responding or not work properly when moved between monitors.

    This issue impacts the following releases:

    Before you install this update, you must install KB4034664 or KB4034679, and then apply this update.

    Best Regards,


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Edited by Amy Wang_ Tuesday, August 29, 2017 2:20 AM
    Tuesday, August 29, 2017 2:18 AM
  • Hello

    When I follow the link to download KB4039884 from Microsoft update catalog I get the answer.

    We did not find any results for "KB4039884"

    Is the patch still available?

    best regards,


    Tuesday, August 29, 2017 9:31 AM
  • Same here... there is not patch on the link.
    Tuesday, August 29, 2017 11:48 AM
  • i don't recommend installing it:


    i believe they have tacking the buggy hotfix back offline after reporting some other issue with pending windows update's.

    • Edited by pcarno Wednesday, August 30, 2017 4:04 PM
    Wednesday, August 30, 2017 4:03 PM
  • Hi All,

    KB4039884 -v2 is now available to download. I'm yet to install it but will confirm if it works once I have,



    • Proposed as answer by dscoland Tuesday, September 5, 2017 4:35 PM
    Thursday, August 31, 2017 8:43 AM
  • The KB4039884 -v2 update worked for me.

    Daniel Scoland MCP 70-698 CompTIA Security+, Network+, A+ IT Professional

    Tuesday, September 5, 2017 4:36 PM