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Server Essentials 2012 Connector Install Issue RRS feed

  • Question

  • Hi,

    As seems to happen with some Windows 10 feature updates, upgrading our clients to version 2004 has again broken the Server 2012 Connector. So we're having to uninstall and re-install the connector on each client as this from experience is the way to resolve it.

    I have an issue where just one client won't accept the re-install of the connector. As soon as you run the connector install you get the "An unexpected error has occurred. To resolve this issue, contact the person responisble for your network." error. The troubleshooter advice for this is to check the WSS Certificate Web Service is running which it certainly is.

    It's only on one client that it won't re-install, all the others are working fine. I suspect it might be the uninstall didn't quite happen correctly but it's not showing up in installed programs anymore and the relevant folder in Program Files has gone. Maybe a registry key not correct somewhere?

    Any advice apprecited.

    Thanks

    Saturday, July 25, 2020 5:01 PM

All replies

  • Hi Lxgenie,

     

    1.is your issue computer connected to the same switch as the normal client computer ?

     

    2.The client-side log files are located in the folder %programdata%MicrosoftWindows Serverlogs,we can check ClientDeploy.log and ComputerConnector.log so that we can find related reason about your issue.

     

    https://blogs.technet.microsoft.com/sbs/2014/09/30/windows-server-essentials-20122012-r2-log-files/



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    Monday, July 27, 2020 10:53 AM
  • Hi Leila,

    1. Use the problematic client is on the same network switch as clients which haven't had issues.

    2. I've found the logs and just attempted to install the connector again and this is the entries in the Computerconnector log file relating to that attempt.

    [07/28/2020 17:49:58 4040] --------------------------------------------------------------------------------------------------
    [07/28/2020 17:49:58 4040] wmain: Start of Computerconnector
    [07/28/2020 17:49:58 4040] GlobalData::Initialize (192.168.1.40, C:\Users\john\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\TempState\Downloads\ComputerConnector(192.168.1.40) (1).exe)
    [07/28/2020 17:49:59 4040] =================================
    [07/28/2020 17:49:59 4040] Current Os information:
    [07/28/2020 17:49:59 4040] Suite = [256]
    [07/28/2020 17:49:59 4040] Type = [1]
    [07/28/2020 17:49:59 4040] Architecture = [9]
    [07/28/2020 17:49:59 4040] IsStarterEdition = [0]
    [07/28/2020 17:49:59 4040] IsHomeSku = [0]
    [07/28/2020 17:49:59 4040] Major = [10]
    [07/28/2020 17:49:59 4040] Minor = [0]
    [07/28/2020 17:49:59 4040] Build = [19041]
    [07/28/2020 17:49:59 4040] SPMajor = [0]
    [07/28/2020 17:49:59 4040] SPMinor = [0]
    [07/28/2020 17:49:59 4040] =================================
    [07/28/2020 17:49:59 4040] ExpandEnvironmentStrings return (C:\WINDOWS\Temp\ClientDeploymentTempFiles\)
    [07/28/2020 17:49:59 4040] SetPackageDlcUrl: .NET url is set to http://go.microsoft.com/?linkid=9816306
    [07/28/2020 17:49:59 4040] SetPackageDlcUrl: Connector url is set to http://go.microsoft.com/fwlink/p/?LinkId=799487
    [07/28/2020 17:49:59 4040] wmain: Calling Computerconnector::ShowWizard()
    [07/28/2020 17:49:59 4040] CComputerconnector::ShowWizard: Initializing common controls
    [07/28/2020 17:49:59 4040] CComputerconnector::ShowWizard: Done initializing common controls
    [07/28/2020 17:49:59 4040] Displaying the wizard
    [07/28/2020 17:49:59 4040] CComputerconnector::WelcomeDlgProc: IDD_PROPPAGE_WELCOME Page Initialization
    [07/28/2020 17:49:59 4040] Current user default UI lang setting is 2057
    [07/28/2020 17:49:59 5e1c] CComputerconnector::Run: Installation is ready to run
    [07/28/2020 17:50:01 4040] CComputerconnector::TaskDlgProc: IDD_PROPPAGE_TASKS Page Initialization
    [07/28/2020 17:50:01 6738] CComputerconnector::RunTasks: Running Task: Id=-1 Description=Detecting the current system requirements... Index=  0
    [07/28/2020 17:50:01 6738] CMsi::IsMsiInstalled: MsiQueryProductState for ProductCode {21E49794-7C13-4E84-8659-55BD378267D5} returned -1
    [07/28/2020 17:50:01 6738] CMsi::IsMsiInstalled: MsiQueryProductState for ProductCode {46DCED50-3A1D-4EF4-94F0-45F2681E3D70} returned -1
    [07/28/2020 17:50:01 6738] CMsi::IsMsiInstalled: MsiQueryProductState for ProductCode {C1E4D639-4A33-4314-809E-89BD0EF48522} returned -1
    [07/28/2020 17:50:01 6738] Connector installation state is 1
    [07/28/2020 17:50:01 6738] CComputerconnector::RunTasks: Running Task: Id=-1 Description=Downloading .NET Framework 4.5... Index=  1
    [07/28/2020 17:50:01 6738] CComputerconnector::RunTasks: Running Task: Id=-1 Description=Installing .NET Framework 4.5... Index=  2
    [07/28/2020 17:50:01 6738] CComputerconnector::RunTasks: Running Task: Id=-1 Description=Downloading the Connector... Index=  3
    [07/28/2020 17:50:01 6738] CComputerconnector::RunTasks: Running Task: Id=-1 Description=Installing Windows Server Essentials Connector... Index=  4
    [07/28/2020 17:50:01 6738] CComputerconnector::RunTasks: Running Task: Id=-1 Description=Starting the Windows Server Essentials Connector setup... Index=  5
    [07/28/2020 17:50:01 6738] CComputerconnector::RunTasks: Task Id=-1 Description=Starting the Windows Server Essentials Connector setup... Failed
    [07/28/2020 17:50:01 6738] CComputerconnector::Run: RunTasks: 0x80070002
    [07/28/2020 17:50:01 4040] CComputerconnector::TaskDlgProc: DIALOG_UPDATE: Running
    [07/28/2020 17:50:01 4040] CComputerconnector::TaskDlgProc: DIALOG_TASK_PROGRESS: Task Description: Detecting the current system requirements...
    [07/28/2020 17:50:01 4040] CComputerconnector::TaskDlgProc: DIALOG_TASK_PROGRESS: Task Description: Downloading .NET Framework 4.5...
    [07/28/2020 17:50:01 4040] CComputerconnector::TaskDlgProc: DIALOG_TASK_PROGRESS: Task Description: Installing .NET Framework 4.5...
    [07/28/2020 17:50:01 4040] CComputerconnector::TaskDlgProc: DIALOG_TASK_PROGRESS: Task Description: Downloading the Connector...
    [07/28/2020 17:50:01 4040] CComputerconnector::TaskDlgProc: DIALOG_TASK_PROGRESS: Task Description: Installing Windows Server Essentials Connector...
    [07/28/2020 17:50:01 4040] CComputerconnector::TaskDlgProc: DIALOG_TASK_PROGRESS: Task Description: Starting the Windows Server Essentials Connector setup...
    [07/28/2020 17:50:01 4040] CComputerconnector::TaskDlgProc: DIALOG_UPDATE: FatalError
    [07/28/2020 17:50:01 4040] CComputerconnector::ErrorDlgProc: IDD_PROPPAGE_ERROR Initialization
    [07/28/2020 17:50:04 4040] wmain: End of Computerconnector: hr=0x80004005

    Also below is the contents of RunTask-Connector Cleanup log in case that is useful.

    [2112] 160609.111225.3911: RunTask: Executing RunTask with arguments [/asm:C:\Windows\System32\Essentials\ClientSetupCommon.dll /class:Microsoft.WindowsServerSolutions.ClientSetup.CleanupTask /method:Run /task:Connector Cleanup]
    [2112] 160609.111225.4067: RunTask: AssemblyBasePath = [C:\Windows\System32\Essentials]
    [2112] 160609.111225.4067: RunTask: Load assembly [C:\Windows\System32\Essentials\ClientSetupCommon.dll]
    [2112] 160609.111225.4067: RunTask: Invoke method.
    [2112] 160609.111225.4067: ClientSetup: Deleting user: [__clientsetup__$].
    [2112] 160609.111227.9530: ClientSetup: NativeMethods.DeleteProfile failed: ret [145]
    [2112] 160609.111227.9530: ClientSetup: == Exception ==
    [2112] 160609.111227.9530: ClientSetup: System.ComponentModel.Win32Exception (0x80004005): The directory is not empty
    [2112] 160609.111227.9530: ClientSetup: == end Exception ==
    [2112] 160609.111227.9842: ClientSetup: Deleting directory [C:\Windows\Temp\ClientDeploymentTempFiles].
    [2112] 160609.111228.2498: ClientSetup: Reset DisplayLastUserName policy.
    [2112] 160609.111228.2498: ClientSetup: Deleting the Internal RegKey
    [2112] 160609.111228.2498: ClientSetup: Deleting client clean up task.
    [2112] 160609.111228.3279: RunTask: Execution completed successfully.
    ---------------------------------------------------------
    [11324] 190919.153036.7842: RunTask: Executing RunTask with arguments [/asm:C:\Program Files\Windows Server\Bin\ClientSetupCommon.dll /class:Microsoft.WindowsServerSolutions.ClientSetup.CleanupTask /method:Run /task:Connector Cleanup]
    [11324] 190919.153037.2530: RunTask: AssemblyBasePath = [C:\Program Files\Windows Server\Bin]
    [11324] 190919.153037.2530: RunTask: Load assembly [C:\Program Files\Windows Server\Bin\ClientSetupCommon.dll]
    [11324] 190919.153037.2999: RunTask: Invoke method.
    [11324] 190919.153037.2999: ClientSetup: Deleting user: [__clientsetup__$].
    [11324] 190919.153040.7218: ClientSetup: ComputerMgmt.ProfileDelete failed:
    [11324] 190919.153040.7218: ClientSetup: == Exception ==
    [11324] 190919.153040.7374: ClientSetup: System.Runtime.InteropServices.COMException (0x800708AC): The group name could not be found.

       at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)
       at System.DirectoryServices.DirectoryEntry.Bind()
       at System.DirectoryServices.DirectoryEntry.get_AdsObject()
       at System.DirectoryServices.PropertyValueCollection.PopulateList()
       at System.DirectoryServices.PropertyValueCollection..ctor(DirectoryEntry entry, String propertyName)
       at System.DirectoryServices.PropertyCollection.get_Item(String propertyName)
       at Microsoft.WindowsServerSolutions.ClientSetup.ComputerMgmt.GetLocalUserSid(String username)
       at Microsoft.WindowsServerSolutions.ClientSetup.ComputerMgmt.ProfileDelete(String username)
    [11324] 190919.153040.7374: ClientSetup: == end Exception ==
    [11324] 190919.153040.7374: ClientSetup: Deleting directory [C:\WINDOWS\Temp\ClientDeploymentTempFiles].
    [11324] 190919.153040.9097: ClientSetup: Reset DisplayLastUserName policy.
    [11324] 190919.153040.9253: ClientSetup: Deleting the Internal RegKey
    [11324] 190919.153040.9253: ClientSetup: Deleting client clean up task.
    [11324] 190919.153040.9408: RunTask: Execution completed successfully.


    If you need any other logs let me know.

    Many Thanks

    John

    Tuesday, July 28, 2020 5:09 PM
  • Hi Lxgenie,

    3.can we run below command in command prompt(open as admin)on issue win10 then check if it can find and solve system file issue?

    sfc scannow

    dism /online /cleanup-image /scanhealth   

    dism /online /cleanup-image /restorehealth 

     

    4.is there setupact.log ,CSetup.log and clientcore.msi.log in below location on issue win10 client?

    c:\programData\microsoft\windows server\logs\

    c:\Windows\panther\setupact.log

     

    5."[07/28/2020 17:50:01 6738] CComputerconnector::RunTasks: Task Id=-1 Description=Starting the Windows Server Essentials Connector setup... Failed"

    what's version of .netframework installed on issue win10 now ?

    if we uninstall .NET Framework 4.5 on issue win10 and download and install it again,will the same issue happen ? 

    Microsoft .NET Framework 4.5

    https://www.microsoft.com/en-us/download/details.aspx?id=30653


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    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, August 3, 2020 5:39 AM