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2008 R2 Windows update Access denied

    Question

  • I have a 2008 R2 server which is a DC, when i try to check for updates I receive the following error in the log

    2010-05-17 11:21:37:884  784 22c4 AU WARNING: GetUpdateMetadata2 failed, error = 0x80070005
    2010-05-17 11:21:37:885 9308 239c WUApp FATAL: Failed to call GetUpdateData for updates, hr=80070005, lcid=00000409
    2010-05-17 11:21:37:885 9308 239c WUApp WARNING: Failed to load the update list, error 80070005
    2010-05-17 11:21:37:885 9308 239c WUApp WARNING: Failed to populate update list with error 80070005
    2010-05-17 11:21:37:885  784 24fc AU WARNING: GetUpdateMetadata2 failed, error = 0x80070005
    2010-05-17 11:21:37:886 9308 239c WUApp FATAL: Failed to call GetUpdateData for updates, hr=80070005, lcid=00000409
    2010-05-17 11:21:37:886 9308 239c WUApp WARNING: Failed to load the update list, error 80070005
    2010-05-17 11:21:37:886 9308 239c WUApp WARNING: Failed to populate update list with error 80070005
    2010-05-17 11:21:37:886  784 24fc Agent WARNING: WU client fails CClientCallRecorder::EnumerateService with error 0x80070005
    2010-05-17 11:21:37:886 9308 239c WUApp WARNING: Error displaying Opted In Service summary: 80070005
    2010-05-17 11:21:42:592  784 22a8 Report CWERReporter finishing event handling. (00000000)

    i also cannot start or stop the wuauserv.exe via the command line i receive

    System error 5 has occurred.

    Access is denied.

    I am logged into the server with a Domain admin account

    There is no WSUS server in the domain, there once was but it has been removed and the group policies have been altered.

    Can anyone help me!! I'm pulling my hair out and there isn't much left..

    Monday, May 17, 2010 2:09 AM

Answers

  • Hi Rusware,

     

    The error code 8007005 that you received when trying to check updates means access is denied.

     

    Please first check whether Domain Administrator group is a member of Domain Guests group. If so, please remove it from Domain Guests group. That will cause the permission issue.

     

    To resolve the problem, Please try the methods below.

     

    Method 1:  Reset Windows Update components.

    Please follow the instructions described in the following KB article. Please make sure to backup the registry before you modify it in case any problem occurs.

     

    How do I reset Windows Update components?

    http://support.microsoft.com/kb/971058

     

    Method 2: Use SubInACL tool to repair file and registry permissions. Please refer to the article below for the detailed steps. Be sure to backup the registry before you make any changes.

     

    Solving setup errors by using the SubInACL tool to repair file and registry permissions

    http://blogs.msdn.com/astebner/archive/2006/09/04/739820.aspx

     

    Please note this error could also be caused by some third party firewall or antivirus softwares. Please disable these softwares and check whether this problem occurs.

     

    To get better support on this Windows Update issue, please go to WSUS forum in the future. Here’s the link for your convenience.

    http://social.technet.microsoft.com/Forums/en-us/winserverwsus/threads


    This posting is provided "AS IS" with no warranties, and confers no rights.
    • Marked as answer by Karen Ji Thursday, May 20, 2010 6:58 AM
    Tuesday, May 18, 2010 6:49 AM