Problem with update Integration Service ,error code 5 RRS feed

  • Question

  • Have Virtual Machine on Hyper-V 2012   with OS "Windows Server 2008 R2 Standard"

    Try to update integration service.
    During installation have information message:
            Previous installation of Hyper-V integration service has been detected (version 6.1.7601.17514)
            Click OK to upgrade this installation.

    And installation failed with error message
            An error has occurred: One of the update processes returned error code 5.

    Have anybody idea how to solve this ?

    Thursday, September 12, 2013 5:32 AM


  • Hi,

    You can try disable your anti-virus and try again or uninstall the integration service by manual if it not work please post your error snapshot screen and try install the integration service again then post the log: %windir%\ Vmguestsetup.log

    More information:

    Windows Server 2012 Hyper-V Integration Services


    Alex Lv

    Friday, September 13, 2013 8:05 AM