locked
Constantly have to reset my wireless adaptater to get wifi RRS feed

  • Question

  • Hello,

    I'm on an Asus laptop with an UEFI bios my wireless adaptater is : Realtek 8822BE Wireless LAN 802.11ac PCI-E NIC

    Since a dual boot linux on the laptop ( removed since ), my PC keep losing the wifi all the time and I constantly have to reset the wireless adaptater to get the wifi back ...

    I tried a lot of things :

    -update Realtek driver ( it seems it doens't work because when I check the driver after the installation it stay the same "2024.0.10.102" )

    -uninstall driver and reboot PC 

    -install previous Driver 

    -reinstall windows (done 2 times )

    -repair windows with installation ISO

    -change automatic DNS to static 

    -Removed the checkmark beside Allow the computer to turn off this device to save power.

    -Forget the network

    -Reset the TCP/IP settings on your PC and reset the winsock catalogue

    -check if the wifi is on private 

    please I becoming crazy anyone have any more Ideas :/ 

    Sunday, August 30, 2020 11:41 AM

Answers

All replies

  • Hello,

    Could you please provide a log of the third-party anti-virus utility FRST according to the following instruction:
    - Download Farbar Recovery Scan Tooland save it on the desktop.

    Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

        • Run the program by double-clicking. When the program starts, click Yes to agree with a warning.
        • Ensure that Optional Scan is checked "List BCD" , "SignCheckExt" and"Addition.txt".

        • Press Scan button to run the tool...
        • It will make a log (FRST.txt) in the same directory the tool is run.
        • The tool will also make a log named (Addition.txt).
        • Please attach it in the following message as a link to downloading from the file storage (e.g. onedrive).

    Avis de non-responsabilité:
    Mon opinion ne peut pas coïncider avec la position officielle de Microsoft.

    Bien cordialement, Andrei ...

    MCP

    • Edited by SQx Sunday, August 30, 2020 8:16 PM Updated
    Sunday, August 30, 2020 8:13 PM
    • Edited by Nightingal Sunday, August 30, 2020 10:05 PM
    Sunday, August 30, 2020 8:56 PM
  • Done 

    You can delete these logs.

    I see the following error message in Event logs:

    Error: (08/30/2020 01:04:30 PM) (Source: RTWlanE) (EventID: 5002) (User: )
    Description: Realtek 8822BE Wireless LAN 802.11ac PCI-E NIC : a déterminé que la carte réseau ne fonctionne pas correctement.
    
    Error: (08/30/2020 01:04:30 PM) (Source: RTWlanE) (EventID: 5002) (User: )
    Description: Realtek 8822BE Wireless LAN 802.11ac PCI-E NIC : a déterminé que la carte réseau ne fonctionne pas correctement.
    
    Error: (08/30/2020 01:04:30 PM) (Source: RTWlanE) (EventID: 5002) (User: )
    Description: Realtek 8822BE Wireless LAN 802.11ac PCI-E NIC : a déterminé que la carte réseau ne fonctionne pas correctement.
    
    Error: (08/30/2020 01:04:24 PM) (Source: RTWlanE) (EventID: 5002) (User: )
    Description: Realtek 8822BE Wireless LAN 802.11ac PCI-E NIC : a déterminé que la carte réseau ne fonctionne pas correctement.
    
    Error: (08/30/2020 01:04:24 PM) (Source: RTWlanE) (EventID: 5002) (User: )
    Description: Realtek 8822BE Wireless LAN 802.11ac PCI-E NIC : a déterminé que la carte réseau ne fonctionne pas correctement.
    
    Error: (08/30/2020 01:04:24 PM) (Source: RTWlanE) (EventID: 5002) (User: )
    Description: Realtek 8822BE Wireless LAN 802.11ac PCI-E NIC : a déterminé que la carte réseau ne fonctionne pas correctement.

    Could you please tell me if you are using the official WiFi drivers from the ASUS website?

    Realtek PCI-E Wireless LAN Driver (HKLM-x32\...\InstallShield_{70714FB7-4084-4202-A599-2D5935DECB67}) (Version: Drv_3.00.0015 - REALTEK Semiconductor Corp.)


    Avis de non-responsabilité:
    Mon opinion ne peut pas coïncider avec la position officielle de Microsoft.

    Bien cordialement, Andrei ...

    MCP

    • Edited by SQx Sunday, August 30, 2020 11:20 PM Updated
    Sunday, August 30, 2020 11:18 PM
  • Thank you for the answer,

    When I want to install the driver from the asus website, I follow the step in the install.txt 

    and I got this on the powershell window

    PS C:\Users\Rossignol\Desktop\WLAN_ROG_Realtek_DCH_W10_64_V2024010102> .\Install.bat
    
    C:\Users\Rossignol\Desktop\WLAN_ROG_Realtek_DCH_W10_64_V2024010102>Pushd "
    
    C:\Users\Rossignol\Desktop\WLAN_ROG_Realtek_DCH_W10_64_V2024010102\"
    
    C:\Users\Rossignol\Desktop\WLAN_ROG_Realtek_DCH_W10_64_V2024010102>pnputil -i -a *.
    
    infnetrtwlane.inf
    Aucune donnée n’est disponible.
    1
    0

    and I don't see a new driver on the device manager

    Monday, August 31, 2020 6:55 AM
  • Hello,

    Please try new ones: 
    https://dlcdnets.asus.com/pub/ASUS/GamingNB/DriverforWin10/Wlan/WirelessLan_DCH_Realtek_D_V2024.0.10.119_19513.exe

    Version V2024.0.10.119 (2020/08/31)

    Avis de non-responsabilité:
    Mon opinion ne peut pas coïncider avec la position officielle de Microsoft.

    Bien cordialement, Andrei ...

    MCP

    • Marked as answer by Nightingal Thursday, September 3, 2020 7:38 AM
    Tuesday, September 1, 2020 1:13 AM
  • Thank you I installed it !

    I will come back in 1 or 2 days because sometime The wifi don't drop for 1 or 2 days 

    if I don't have any more drop I will mark your reply as the answer !

    best regards !

    Tuesday, September 1, 2020 8:43 AM
  • It seems it work very well !! thank you very much !
    Thursday, September 3, 2020 7:38 AM
  • Thank you for your feedback.

    Avis de non-responsabilité:
    Mon opinion ne peut pas coïncider avec la position officielle de Microsoft.

    Bien cordialement, Andrei ...

    MCP

    Thursday, September 3, 2020 10:44 PM