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Unable to install the any windows patches in the server RRS feed

  • Question

  •  Hi guys,

    I'm Unable to install the any windows patches in the server. Kindly find the server message below.

    "Setup could not verify the integrity of the file Update.inf. Make sure the cryptographic service is running on this computer".

    kindly help me to resolve this issue.

     

     


    Regards, Sridharan. M
    Thursday, January 26, 2012 3:09 AM

Answers

  • Hi,

     

    I would like to confirm what operating system is installed on this server?

     

    Generally, we can perform the following troubleshooting suggestions to troubleshoot the Windows Update issue:

     

    Suggestion 1: Temporarily disable firewall and antivirus program to test the issue.

     

    Suggestion 2: Disable Windows Update service, rename the folder %windir%\SoftwareDistribution and restart the Windows Update service.

     

    Suggestion 3: Reset Windows Update components to check the result. For the detailed steps, please refer to the following Microsoft KB article:

     

    How do I reset Windows Update components?

    http://support.microsoft.com/kb/971058

     

    Suggestion 4: Run the System Update Readiness tool (Checksur.exe) to scan and repair the system files. If some files cannot be repaired automatically, you may replace them manually. For more information, please refer to the following Microsoft KB and TechNet articles:

     

    Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

    http://support.microsoft.com/kb/947821

     

    Advanced guidelines for diagnosing and fixing servicing corruption

    http://technet.microsoft.com/en-us/library/ee619779(WS.10).aspx

     

    Suggestion 5: Run SFC /Scannow to scan and repair the system files. If some corrupted files cannot be repaired, you may manually replace them. For more information, please read the following Microsoft KB article:

     

    How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

    http://support.microsoft.com/kb/929833

     

    Suggestion 6: Perform an In-Place upgrade to repair the whole system.

     

    Regards,


    Arthur Li

    TechNet Community Support

    Friday, January 27, 2012 4:38 AM
    Moderator

All replies

  • I'd run through this one.

    You cannot install some updates or programs
    http://support.microsoft.com/kb/822798

     

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]
    Thursday, January 26, 2012 3:13 AM
  • Hi Patrick,

    thanks for your quick reply.

    I have tried this link already it's not working for me.

    http://support.microsoft.com/kb/822798


    Regards, Sridharan. M
    Thursday, January 26, 2012 3:20 AM
  • You'll have to tell us more. If every one of the steps was normal or negative then I'd start a support case with Microsoft CSS

     

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]
    Thursday, January 26, 2012 3:26 AM
  • Hi, Patrick,

    I tried Method 1 - 4 sill unable to install windows patches, find this error message in C\WINDOWS\setupapi.log

    Error 0xe000022f: The third-party INF does not contain digital signature information.

      


    Regards, Sridharan. M

     
    • Edited by Sree8133 Thursday, January 26, 2012 3:39 AM
    Thursday, January 26, 2012 3:37 AM
  • If Windows 2003 this one may help.

    http://support.microsoft.com/kb/314464

     

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]
    Thursday, January 26, 2012 3:40 AM
  • Hi Patrick,

    Thanks for your time to help on this.

    I gone through the KB article 314464, it's very diffcult to understand, kindly suggest me which step i need to follow in the article 314464.

     

     


    Regards, Sridharan. M
    Thursday, January 26, 2012 4:33 AM
  • Thursday, January 26, 2012 8:03 AM
    Moderator
  • Hi Santosh,

    Tried the below link no luck  still getting same error message.

    Setup could not verify the integrity of the file Update.inf. Make sure the cryptographic service is running on this computer".

     

     

     


    Regards, Sridharan. M
    • Edited by Sree8133 Thursday, January 26, 2012 8:29 AM
    Thursday, January 26, 2012 8:28 AM
  • Please try this...

    Log on to the server as Administrator, go to Start -> Run -> cmd

    From command prompt, run following commands sequentially

    net stop cryptsvc

    ren %systemroot%\system32\catroot2 catroot2.old

    net start cryptsvc 

    Once aforementioned commands are executed successfully, try installing the patches.



    ~Santosh View Santosh  Bhandarkar's profile on LinkedIn
    Thursday, January 26, 2012 8:49 AM
    Moderator
  • Hi,

    I have tried this option already no use.

     

     


    Regards, Sridharan. M
    Thursday, January 26, 2012 8:52 AM
  • Do you see any error events in event viewer ? if yes, could you please post them here ?
    ~Santosh View Santosh  Bhandarkar's profile on LinkedIn
    Thursday, January 26, 2012 8:57 AM
    Moderator
  • Hi,

     

    I would like to confirm what operating system is installed on this server?

     

    Generally, we can perform the following troubleshooting suggestions to troubleshoot the Windows Update issue:

     

    Suggestion 1: Temporarily disable firewall and antivirus program to test the issue.

     

    Suggestion 2: Disable Windows Update service, rename the folder %windir%\SoftwareDistribution and restart the Windows Update service.

     

    Suggestion 3: Reset Windows Update components to check the result. For the detailed steps, please refer to the following Microsoft KB article:

     

    How do I reset Windows Update components?

    http://support.microsoft.com/kb/971058

     

    Suggestion 4: Run the System Update Readiness tool (Checksur.exe) to scan and repair the system files. If some files cannot be repaired automatically, you may replace them manually. For more information, please refer to the following Microsoft KB and TechNet articles:

     

    Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

    http://support.microsoft.com/kb/947821

     

    Advanced guidelines for diagnosing and fixing servicing corruption

    http://technet.microsoft.com/en-us/library/ee619779(WS.10).aspx

     

    Suggestion 5: Run SFC /Scannow to scan and repair the system files. If some corrupted files cannot be repaired, you may manually replace them. For more information, please read the following Microsoft KB article:

     

    How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

    http://support.microsoft.com/kb/929833

     

    Suggestion 6: Perform an In-Place upgrade to repair the whole system.

     

    Regards,


    Arthur Li

    TechNet Community Support

    Friday, January 27, 2012 4:38 AM
    Moderator
  • That worked for me ... thanks
    Friday, May 19, 2017 7:57 PM
  • Please try this...

    Log on to the server as Administrator, go to Start -> Run -> cmd

    From command prompt, run following commands sequentially

    net stop cryptsvc

    ren %systemroot%\system32\catroot2 catroot2.old

    net start cryptsvc 

    Once aforementioned commands are executed successfully, try installing the patches.



    ~Santosh View Santosh  Bhandarkar's profile on LinkedIn

    That worked for me!

    Thanks...

    Saturday, March 10, 2018 3:57 AM