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Unable to install KB961371 and SP2 for windows Server 2008 x64 and cannot modify Roles/Features RRS feed

  • Question

  • Hi Tim,

    This is what is missing on my Server.
    I tried to manually install KB961371 but it fails. When I try to install SP2 it fails, asking me to install SP1 before.
    SP1 is already installed, and another problem I have, is that I can't add or remove Roles or Features

    Tim, can you help me?

    Thanks 1000...

    =================================
    Checking System Update Readiness.
    Binary Version 6.0.6001.22375
    Package Version 5.0
    2009-07-23 16:26

    Checking Deployment Packages

    Checking Package Manifests and catalogs.

    Checking package watchlist.

    Checking component watchlist.

    Checking packages.
    (f) CBS MUM Missing 0x00000002 servicing\packages\Package_for_KB961371_server_0~31bf3856ad364e35~amd64~~6.0.1.4.mum  
    (f) CBS MUM Missing 0x00000002 servicing\packages\Package_for_KB961371_server~31bf3856ad364e35~amd64~~6.0.1.4.mum  
    (f) CBS MUM Missing 0x00000002 servicing\packages\Package_for_KB961371~31bf3856ad364e35~amd64~~6.0.1.4.mum  

    Checking component store
    Summary:
    Seconds executed: 270
     Found 3 errors
      CBS MUM Missing Total Count: 3

    Tuesday, August 4, 2009 8:34 AM

Answers

All replies

  • Hi Alessandro,

     

    Please download the files from the following site and copy them to

     

    https://sftus.one.microsoft.com/choosetransfer.aspx?key=f4e34462-2f80-4116-86ac-5b0a13f02d50

    Password: qyh4H[V{IQgxVMA

     

    Hope it helps.

     

    Tim Quan - MSFT

     

     

    Tuesday, August 4, 2009 11:05 AM
    Moderator
  • Tim,
        for me this is a miracle. It works!!!
     Now I can manage Roles and Features, and I'm installing SP2.

    Thanks 1000.

    Alessandro Colloca.
    Tuesday, August 4, 2009 12:23 PM
  • Tim - Can you post the link for me. It says there are no files to download. I have a Server 2008 STD 64 bit that will not install SP2. It tells me to install SP1 first. When I view Update history I see all the updates that have been installed but I only see Microsoft Silverlight 3.0 when I go into View Installed Updates under Programs and Features
    Saturday, August 8, 2009 10:19 PM
  • I am having this same issue as well, please help us Tim.

    Respectfully,
    Stalling Hale
    Monday, August 10, 2009 4:31 PM
  • Having the same issue here as well. I can't install SP2 and other security updates are failing as well. I've tried the steps found in http://support.microsoft.com/kb/971058/en-us to no avail.
    Tuesday, August 11, 2009 2:37 PM
  • I am also having the exact same issue on a Windows Server 2008 x64 w/SP1 running SCVMM.  I have the same error in my CheckSUR log.  Please advise.  Thank you. 

    =================================
    Checking System Update Readiness.
    Binary Version 6.0.6001.22375
    Package Version 5.0
    2009-08-17 10:56

    Checking Deployment Packages

    Checking Package Manifests and catalogs.

    Checking package watchlist.

    Checking component watchlist.

    Checking packages.
    (f) CBS MUM Missing 0x00000002 servicing\packages\Package_for_KB961371_server_0~31bf3856ad364e35~amd64~~6.0.1.4.mum  
    (f) CBS MUM Missing 0x00000002 servicing\packages\Package_for_KB961371_server~31bf3856ad364e35~amd64~~6.0.1.4.mum  
    (f) CBS MUM Missing 0x00000002 servicing\packages\Package_for_KB961371~31bf3856ad364e35~amd64~~6.0.1.4.mum  

    Checking component store
    Summary:
    Seconds executed: 464
     Found 3 errors
      CBS MUM Missing Total Count: 3

    • Proposed as answer by xanuri Monday, August 17, 2009 4:41 PM
    Monday, August 17, 2009 4:40 PM
  • I figured out a way around it...

    Here is what you need to do, be sure to install SP2 immediately following this.

    on the problematic server you will need to take ownership of the C:\Windows\servicing\packages folder. PLEASE DO NOT TAKE OWNERSHIP OF ANY HIGHER LEVEL FOLDERS, only the \Packages folder.

    You need to copy the following files from an equivelant server version that IS NOT having this issue, meaning x32 or x64.
    these files are located in your C:\Windows\servicing\Packages folder, copy them to the exact same location on the server having problems.

    x32 Example:
    Package_for_KB961371_server_0~31bf3856ad364e35~x86~~6.0.1.4.cat
    Package_for_KB961371_server_0~31bf3856ad364e35~x86~~6.0.1.4.mum
    Package_for_KB961371_server_1~31bf3856ad364e35~x86~~6.0.1.4.cat
    Package_for_KB961371_server_1~31bf3856ad364e35~x86~~6.0.1.4.mum
    Package_for_KB961371_server~31bf3856ad364e35~x86~~6.0.1.4.cat
    Package_for_KB961371_server~31bf3856ad364e35~x86~~6.0.1.4.mum
    Package_for_KB961371~31bf3856ad364e35~x86~~6.0.1.4.cat
    Package_for_KB961371~31bf3856ad364e35~x86~~6.0.1.4.mum

    now that these exist on the problematic server re-ACL the \Packages folder from the parent and force permissions down on folders and files.

    Reboot your problematic server, Then install SP2 IMMEDIATELY


    Please let me know if this works for you

    • Edited by xanuri Monday, August 17, 2009 7:09 PM updated
    Monday, August 17, 2009 4:54 PM
  • I had the same problem, Could not view or change roles on Win2008 x64 server and couldn't install SP2. Followed Xanuri instructions and it worked ok, Problem was with KB961371 , Thank you.
    Thursday, August 27, 2009 3:27 PM
  • Can the file for download please be made available again or can someone who used it make it available. We are also having the same issue and its our only 2008 server.
    Friday, August 28, 2009 9:46 AM
  • Tim,

    Can you release these files again. I am having the same problem on our WSUS server.

    With so many people having this problem, when will this be available in the public domain without having to send a request?

     

     

    Tuesday, September 1, 2009 2:07 PM
  • Tim,

    Can you setup another link for these missing files?
    (f) CBS MUM Missing 0x00000002 servicing\packages\Package_for_KB969897_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum  
    (f) CBS MUM Missing 0x00000002 servicing\packages\Package_for_KB969897_server~31bf3856ad364e35~x86~~6.0.1.0.mum  
    (f) CBS MUM Missing 0x00000002 servicing\packages\Package_for_KB969897~31bf3856ad364e35~x86~~6.0.1.0.mum  


    Thanks
    Saturday, September 5, 2009 12:49 AM
  • Hi,

     

    As your update is not KB961371, to avoid confusion, could you please post a new thread?

     

    Tim Quan - MSFT

    Monday, September 7, 2009 2:37 AM
    Moderator
  • Hi Tim,

    I am having the same problem with KB96137!
    Can you post those files again???

    Thanks!
    Friday, September 11, 2009 1:42 PM
  • Tim,

    Can you release these files again. I am having the same problem
    Thursday, September 17, 2009 5:03 PM
  • Tim,

    would be able to make these files available for me [Package_for_KB970238_server]?
    Thanks!

    see log:

    hecking System Update Readiness.
    Binary Version 6.0.6001.22375
    Package Version 5.0
    2009-09-17 14:41

    Checking Deployment Packages

    Checking Package Manifests and catalogs.

    Checking package watchlist.

    Checking component watchlist.

    Checking packages.
    (f) CBS MUM Missing 0x00000002 servicing\packages\Package_for_KB970238_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum  
    (f) CBS MUM Missing 0x00000002 servicing\packages\Package_for_KB970238_server~31bf3856ad364e35~amd64~~6.0.1.0.mum  
    (f) CBS MUM Missing 0x00000002 servicing\packages\Package_for_KB970238~31bf3856ad364e35~amd64~~6.0.1.0.mum  

    Tuesday, September 22, 2009 10:58 PM
  • Hi,

     

    As your problematic update is not the same one, to avoid confusion, could you please post a new thread?

     

    Tim Quan - MSFT

    Wednesday, September 23, 2009 1:51 AM
    Moderator
  • Hi Tim,

    I also ran into the same issue. Could you please post a new link so I can download it?

    Thanks!

    Thursday, October 1, 2009 4:41 AM
  • We seem to be experiencing the same issue. Can you please post an updated link/password for this? We are in a 64-bit environment.

    Thanks in advance!


    Thanks In Advance
    Friday, December 11, 2009 3:59 PM
  • Hi Tim

    Once again, I am having the same type of issue, I am unable to install updates to windows server 2008 sp1. Whether I try to install thru windows update or I manually download the SP2 update (KB948465) I end up with the same result, catastrophic failure 0x8000ffff.  The install did not complete.  KB958690 is my last actual windows update dated 3/11/09, the only other updates after that are for office or .net 1.1 with the most recent being 11/11/09.
    Tuesday, January 12, 2010 5:58 AM
  • Hey there Tim

    Any chance of you sharing this file again?

    Wednesday, May 15, 2013 1:02 PM
  • Good Day Tim...

    I know this is an old feed, however, I am having the same issue on a client Server2008. Can you send a link for the download with password or perhaps supply a new link to find this ifo.

    Thank you!

    Tuesday, June 9, 2015 9:50 PM
  • Good Day Tim...

    I know this is an old feed, however, I am having the same issue on a client Server2008. Can you send a link for the download with password or perhaps supply a new link to find this ifo.

    Thank you!

    Tuesday, June 9, 2015 9:53 PM