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Windows Server 2008 R2, System crash with bugcheck 0x00000124

    Question

  • Our reasonably new server has rebooted. It has only done this once but I would still like to know what has caused it.

    Eventvwr says: Source: Kernel-Power: "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

    Bugcheck: "The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000124 (0x0000000000000000, 0xfffffa8003d93028, 0x00000000fa000000, 0x0000000000400405). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 021811-30014-01."

    Here is the minidump info:

     

    *******************************************************************************

    *                                                                             *

    *                        Bugcheck Analysis                                    *

    *                                                                             *

    *******************************************************************************

     

    WHEA_UNCORRECTABLE_ERROR (124)

    A fatal hardware error has occurred. Parameter 1 identifies the type of error

    source that reported the error. Parameter 2 holds the address of the

    WHEA_ERROR_RECORD structure that describes the error conditon.

    Arguments:

    Arg1: 0000000000000000, Machine Check Exception

    Arg2: fffffa8003d93028, Address of the WHEA_ERROR_RECORD structure.

    Arg3: 00000000fa000000, High order 32-bits of the MCi_STATUS value.

    Arg4: 0000000000400405, Low order 32-bits of the MCi_STATUS value.

     

    Debugging Details:

    ------------------

     

     

    BUGCHECK_STR:  0x124_GenuineIntel

     

    CUSTOMER_CRASH_COUNT:  1

     

    DEFAULT_BUCKET_ID:  DRIVER_FAULT_SERVER_MINIDUMP

     

    PROCESS_NAME:  System

     

    CURRENT_IRQL:  f

     

    STACK_TEXT:  

    fffff800`01526a98 fffff800`0162d903 : 00000000`00000124 00000000`00000000 fffffa80`03d93028 00000000`fa000000 : nt!KeBugCheckEx

    fffff800`01526aa0 fffff800`017ea593 : 00000000`00000001 fffffa80`03c13840 00000000`00000000 fffffa80`03c13890 : hal!HalBugCheckSystem+0x1e3

    fffff800`01526ae0 fffff800`0162d5c8 : 00000000`00000728 fffffa80`03c13840 fffff800`01526e70 fffff800`01526e00 : nt!WheaReportHwError+0x263

    fffff800`01526b40 fffff800`0162cf1a : fffffa80`03c13840 fffff800`01526e70 fffffa80`03c13840 00000000`00000000 : hal!HalpMcaReportError+0x4c

    fffff800`01526c90 fffff800`0162cdd5 : 00000000`00000008 00000000`00000001 fffff800`01526ef0 00000000`00000000 : hal!HalpMceHandler+0x9e

    fffff800`01526cd0 fffff800`01620e88 : 00000000`00000001 fffff800`0184ee80 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55

    fffff800`01526d00 fffff800`016d2fec : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40

    fffff800`01526d30 fffff800`016d2e53 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c

    fffff800`01526e70 fffff880`04831c61 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153

    fffff800`0151ac98 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : intelppm+0x2c61

     

     

    STACK_COMMAND:  kb

     

    FOLLOWUP_NAME:  MachineOwner

     

    MODULE_NAME: hardware

     

    IMAGE_NAME:  hardware

     

    DEBUG_FLR_IMAGE_TIMESTAMP:  0

     

    FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

     

    BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

     

    Followup: MachineOwner

     

     

    Here is a screenshot of the errors within the HP System Management Homepage Integrated Management Log:

    http://img121.imageshack.us/i/hpmanagementutility.jpg/

     


    Friday, February 25, 2011 1:04 AM

Answers

  • Hi,

    I am sorry but we cannot help you analyze the dump file in forum. To trouble shoot this problem efficiently, I suggest that you speak directly with a Microsoft Support Professional so that the crash dump can be analyzed.

    For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web:
    http://support.microsoft.com/directory/overview.asp

    Thanks for your understanding.


    http://www.virmansec.com/blogs/skhairuddin
    Friday, February 25, 2011 8:04 AM

All replies

  • Hello,

    please see: http://support.microsoft.com/kb/2028504


    Best regards Meinolf Weber Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
    Friday, February 25, 2011 1:26 AM
  • Hi,

    I am sorry but we cannot help you analyze the dump file in forum. To trouble shoot this problem efficiently, I suggest that you speak directly with a Microsoft Support Professional so that the crash dump can be analyzed.

    For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web:
    http://support.microsoft.com/directory/overview.asp

    Thanks for your understanding.


    http://www.virmansec.com/blogs/skhairuddin
    Friday, February 25, 2011 8:04 AM
  • Hello,

    As Meinolf said, check the Windows Kernel event ID 41 from the eventviewer. 

    Did you update the firmware, BIOS and ILO2.

    Check this similar post HP forum.

    Thanks

    Friday, February 25, 2011 9:01 AM