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Random printers showing up on customers computer RRS feed

  • Question

  • Hello,

    I do some work as an msp and a clients computer showed 3 additional printers randomly on her windows 7 machine.  The printers have been labeled with someones name, but it is not someone who has ever worked at the company.  There is one that says send to onenote 2013 but in properties says its a konica, a pdf creator that goes to an epson, and an epson that says its also a konica.  I dont think they have any konica printers in the office, i think theyre all hp. Anyone had this happen before?

    Thursday, September 20, 2018 7:16 PM

All replies

  • I'm researching your question ,I will back later.
    Friday, September 21, 2018 12:32 PM
    Moderator
  • hi,
    This case is very strange.
    1 Is there only one computer happend this problem?
    2 Can you go on-site to check what  the model of each printer is.Once you comfirm them ,you need delete  printers and printer driver on problematic computer.download the newest printer driver from printer offical website and reinstall them on problematic computer.
    Friday, September 21, 2018 3:19 PM
    Moderator
  • Any printer deployed by GPO ?

    Regards, Philippe

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    Friday, September 21, 2018 5:29 PM