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Hanging application OUTLOOK.EXE, Event ID 1002

    Question

  • I have 3 Windows 2003 Terminal Servers.  The 2 newer servers are running Outlook 2003.  When I have more than 30 users on each server I get this message in the event log.  Hanging application OUTLOOK.EXE, version 11.0.8169.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.  At that point the users can not open Outlook.  When there are only a few users logged in (early in the morning) it works fine.  I have uninstalled McAfee and that did not help.  (I reinstalled McAfee and updated to patch level 3)  I also updated Outlook with the current patch.  I have checked processes in Task Manager and CPU is below 5%, Memory use is about 5GB out of 24GB.  Network utilization is below 1%.  I have all my servers on a GB Switch that it patched over to the main switch bank via GB connection.  The stats on my Exchange server are basically the same as the Terminal Servers.  The utilization is fairly low.  I have about 40 users on each of the servers that are having trouble.  I have 75 users on the older server with no trouble.  The biggest difference is that the new servers have outlook 2003, the older server has Outlook 2000.   I would rather not down-grade to Outlook 2000, since people are using feature included only in Outlook 2003.  Window XP users do not have trouble with email only Remote Desktop users.  I have read a lot of posts and tried many different things.  I guess that I am looking for a Silver Bullet here.  Lone Ranger are you out there?

    thanks,

    Dan

    Thursday, August 19, 2010 2:34 PM

Answers

  • Hi Dan,

     

    Please apply HOTFIX as per http://support.microsoft.com/kb/965495 and see whether this issue persists.

    For your reference, I have listed some important tips below:

    Outlook 2003 Slow switching between Messages and Views

    http://support.microsoft.com/kb/924229

    You may experience performance issues when you type any text in an Outlook 2003 e-mail message after you install security update 931768 (MS07-027)
    http://support.microsoft.com/kb/939102

     

    Sincerely,

    Wilson Jia

     


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    • Marked as answer by Wilson Jia Thursday, August 26, 2010 6:10 AM
    Wednesday, August 25, 2010 9:11 AM