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Windows 2008 R2 SP1 BSOD Bug Check 0x0000003b RRS feed

  • Question

  • Hi,

    I have a Win 2k8 R2 SP1 VM that keeps crashing every night for the past 2 days. Every time is the same bug check code 0x0000003b. I looked around and found 2 KBs for this specific code: 

    • http://support.microsoft.com/kb/980932/en-gb - does not apply to my system
    • http://support.microsoft.com/kb/2836373/en-gb - installed the hotfix yesterday but got another crash today

    The server has 30 printers installed on it and during the night only one is used so I tend to think that it is causing the crash. The printer has the latest driver installed (Konica Minolta Universal Printing Driver v2.4).

    I looked through the dump files generated by every BSOD but I cannot find anything that would point me in the right direction... or I might have missed it. 

    Here is a bit more info on the server:

    • Windows 2008 R2 Standard SP1
    • System is a VM
    • IIS role installed
    • 30 printers installed - all drivers are up to date

    I have stored the dump files here: http://1drv.ms/1kpL9vh

    Any help with this would be greatly appreciated. 

    Thanks

    Wednesday, June 4, 2014 10:47 AM

Answers

  • Hi,

    Thanks for replying. Just after I posted this I removed the Konica Minolta Universal Print driver form the server to see if it helps. Since then I have not had the server reboot anymore. I'll keep an eye on it for the next few days, but I'm sure that was the problem.

    Thank you

    Saturday, June 7, 2014 11:53 AM

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