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Windows Server 2016 datacenter - explorer.exe crash (event id 1000) after open SystemSettings.exe (Immersive Control Panel) RRS feed

  • Question

  • Right after click at start > settings the explorer.exe blinks (crash loop)

    In task manager, the process:

    C:\Windows\ImmersiveControlPanel\SystemSettings.exe "C:\Windows\ImmersiveControlPanel\SystemSettings.exe" -ServerName:microsoft.windows.immersivecontrolpanel

    it's impacting explorer.exe

    I did these commands that, with sucess, restore some corrupts files

    DISM /Online /Cleanup-Image /CheckHealth DISM /Online /Cleanup-Image /RestoreHealth sfc /scannow

    reboot after it And, updated windows server to latest. Any one know what could be it?

    Event Viewer:

    event id 1000

    Faulting application name: explorer.exe, version: 10.0.14393.3241, time stamp: 0x5d786ddf Faulting module name: KERNELBASE.dll, version: 10.0.14393.3085, time stamp: 0x5d1d7c66 Exception code: 0xc0000002 Fault offset: 0x0000000000034c48 Faulting process id: 0x19dc Faulting application start time: 0x01d57d1610d7cfa0 Faulting application path: C:\Windows\explorer.exe Faulting module path: C:\Windows\System32\KERNELBASE.dll Report Id: 495a3808-4fce-46f9-a5e8-421c7e2ac135 Faulting package full name: Faulting package-relative application ID:

    WinDbg: shell\twinui\nowplayingsessionmanager\localprovider\desktopprovider\lib\desktoplocalprovider.cpp(58)\NPSMDesktopProvider.dll!00007FF9E4F45DE6: (caller: 00007FF9FD22CCE3) ReturnHr(4) tid(1af8) 80070005 Access is denied.

    Monday, October 7, 2019 5:51 PM

All replies

  • HI
    1 what's function of your problematical w2016 server ?(example it is Hyper-V server ,DC etc)
    2 Please check the symptom in a clean boot (refer to windows 10 steps) environment if it is possible.check if the problem also happen in clean boot mode .
    https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
    3 if the problem persist ,can you boot your problematical w2016 to safe mode then run below command(open as admin),will the problem persist?
    sfc scannow
    dism /online /cleanup-image /scanhealth
    dism /online /cleanup-image /restorehealth

     How to boot into Safe Mode in Windows Server 2016
    https://www.youtube.com/watch?v=SIxuajV59zg

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    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.



    Tuesday, October 8, 2019 7:52 AM
    Moderator
  • Hi, greetings,

    1 - RDS server 

    2 - No startup at all. It's a clean one. It seems to me, after domain included, some kind of permission conflict is happening 

    3 - I'm going to scan again, if it finds something corrupt again I write here. But, I did it 2 times after the first errror. 

     

    Tuesday, October 8, 2019 1:13 PM
  • HI
    4 If there is no something corrupt after scanning ,we can check if firewall cause our issue .

    Remote Desktop Server 2016, hundred Firewall Inbound Rules created automatically
    https://social.technet.microsoft.com/Forums/windowsserver/en-US/2f4f52a0-8756-481e-b6e2-ec7ce6df4607/remote-desktop-server-2016-hundred-firewall-inbound-rules-created-automatically?forum=ws2016

    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, October 10, 2019 8:19 AM
    Moderator
  • Firewall is off and windows is updated
    Thursday, October 10, 2019 12:32 PM
  • HI
    5 If you reun below command ,there still be the same files currupt on w2016?
    sfc scannow
    dism /online /cleanup-image /scanhealth

    6 do you have the other normal w2016 datacenter sever in your environment ?
    can you check if there is correct permission about 
    NPSMDesktopProvider.dll ?
    shell\twinui\nowplayingsessionmanager\localprovider\desktopprovider\lib\desktoplocalprovider.cpp(58)\NPSMDesktopProvider.dll

    1) download and install process monitor v3.5 on problematical sever
    2) Open the process monitor, press “Ctrl+E” to “suspend” it, “Ctrl+X” to clear present process information.
    3) Press “Ctrl+E” to start the process monitor again.
    4) reproduce your issue like your first post(
    start > settings the explorer.exe blinks (crash loop)),  then Press “Ctrl+E” to “Suspend” it again then save the present log(Ctrl+S).  save all event as rds.pml
    5) open the rds.pml to check which registry key about
    NPSMDesktopProvider.dll to cause your issue.
    Process Monitor v3.52
    https://docs.microsoft.com/en-us/sysinternals/downloads/procmon


    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Sunday, October 13, 2019 8:20 AM
    Moderator
  • HI
    Is there any progress on your question?

    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Sunday, October 20, 2019 10:33 PM
    Moderator
  • Many thanks, I currently analyzing it. It took 1GB of data from a quick collect. I will try to onedrive it for you.
    Tuesday, October 22, 2019 11:50 AM
  • HI
    thanks for your reply. i hope we can find key thread.

    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, October 25, 2019 2:58 PM
    Moderator
  • HI
    Is there any progress on your question?

    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, November 1, 2019 1:28 AM
    Moderator