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Getting 800706f7 Windows Update error

    Question

  • Not having much luck with correcting this error. This was a fresh install of 2k8r2 and updates were the first thing I did. It produced the 800706f7 error on the second or third batch of updates that came through. The first couple of sets installed fine. I have wiped the machine and it is doing the same thing again. I have already renamed the softwaredistribution folder and let it rebuild but no luck.

    How do I resolve this error?

    Wednesday, December 10, 2014 3:45 PM

Answers

  • Removal of KB3004394 resolved this for me. I have opted to hide it for the time being so it won't happen again.
    • Marked as answer by TWBrown Wednesday, December 10, 2014 7:34 PM
    Wednesday, December 10, 2014 7:11 PM

All replies

  • I'm getting the same error, been patching our Exchange servers all week, start on a new one today, install a few rounds of patches ok, then suddenly they all start failing.  I have gone through various troubleshooting steps (renaming softwaredistribution, registering dll's etc). 

    Not sure what else to try :/


    Wednesday, December 10, 2014 4:52 PM
  • Hi TWBorn,

    Can you try this?

    http://www.microsoft.com/en-us/download/details.aspx?id=3132

    Thanks,

    Umesh.S.K

    Wednesday, December 10, 2014 4:58 PM
  • No Luck, Umesh

    I tried the 64 bit version as the 32 bit you linked wasn't applicable with R2 - http://www.microsoft.com/en-us/download/details.aspx?id=20858

    Richard, it's nice to know I'm not the only one with the issue but that sucks at the same time. Can you try the readiness tool and see if it works for you?

    I hate to point fingers but since this has happened twice in a row on fresh systems I have to think there is a flaw in the update system.

    Wednesday, December 10, 2014 6:54 PM
  • I have 3 separate machines that a clean install has been performed on. All of them are finishing with 17 updates failed on the second or third batch with this same code 800706f7.

    I've tried everything I could think of. We closed the shop yesterday thinking it was something on Microsoft's server side. No resolution as of right now.

    Please let me know if anyone resolves this issue.


    • Edited by Alksion Wednesday, December 10, 2014 6:55 PM
    Wednesday, December 10, 2014 6:54 PM
  • We're having the same/similar issue. We're applying Windows Updates on a Windows Server 2008 R2 box. We installed all of the automatically downloaded critical and optional updates at about 11:30 PST 12/9/2014 without any issue. We received a notice that our system was up to date. Then we checked for additional updates just to be sure. Three more important updates were offered which we tried to install and got the Code 800706f7 error. 

    KB2984981
    KB2923545
    KB2994023

    We tried installing each of these individually as well with no joy - same error code. We ensured a fresh reboot and the same result. 


    • Edited by SJNBham Wednesday, December 10, 2014 7:01 PM
    Wednesday, December 10, 2014 7:00 PM
  • Same issue. Something up with the updates i think.
    Wednesday, December 10, 2014 7:03 PM
  • Removal of KB3004394 resolved this for me. I have opted to hide it for the time being so it won't happen again.
    • Proposed as answer by Mike Honcho 76 Thursday, December 11, 2014 12:36 PM
    Wednesday, December 10, 2014 7:09 PM
  • Removal of KB3004394 resolved this for me. I have opted to hide it for the time being so it won't happen again.
    • Marked as answer by TWBrown Wednesday, December 10, 2014 7:34 PM
    Wednesday, December 10, 2014 7:11 PM
  • Seeing bodies with this one, hang loose.
    Wednesday, December 10, 2014 7:11 PM
  • Attempted to remove KB3004394. It successfully uninstalled, but prompted for a reboot. I didn't reboot and attempted to install the 3 remaining important updates and it failed with the same error. I can't take the box down during business hours to reboot and test if the updates succeed post reboot. I'll try that tonight unless others find another fix between now and then that doesn't require a reboot. 

    Update: Removing this KB patch and rebooting allow all remaining important updates to install successfully.

    • Edited by SJNBham Thursday, December 11, 2014 6:33 AM
    Wednesday, December 10, 2014 7:15 PM
  • Yeah- I was fortunate that the 3 brand new machines with this problem aren't in service yet, so I could reboot.
    Wednesday, December 10, 2014 7:18 PM
  • Christopher, that looks to have fixed the issues. Thank you for sharing.

    I uninstalled KB3004394, it uninstalled gracefully. Did a reboot. Check updates again and it found the 30 (31 now) that had been giving me issues. I decided to hide 4394 for now and proceeded to install the rest of the updates and they completed without issue and prompted for normal update reboot.

    Susan, Please let us know if you find out anything more.

    • Marked as answer by TWBrown Wednesday, December 10, 2014 7:31 PM
    • Unmarked as answer by TWBrown Wednesday, December 10, 2014 7:33 PM
    Wednesday, December 10, 2014 7:23 PM
  • FYI - sounds like maybe KB3004394 messes with ability for MS updates to appear signed correctly. It's also affecting Win 7 64-bit:

    https://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-update-kb3004394-issues/ace25277-7f65-4486-bc44-c1b106907a18



    • Edited by SJNBham Wednesday, December 10, 2014 7:57 PM
    • Proposed as answer by Pierre-Marie Wednesday, December 10, 2014 8:13 PM
    • Unproposed as answer by Pierre-Marie Wednesday, December 10, 2014 8:14 PM
    Wednesday, December 10, 2014 7:52 PM
  • Good evening everybody,

    I had the same code error trying to update windows 7 32 bits.

    Uninstalling the KBKB3004394 fixed the problem.

     Windows Update works again .

    Wednesday, December 10, 2014 8:16 PM
  • Perfect! This solved my issues with multiple machines in for repair. May I ask how you discovered it?
    Wednesday, December 10, 2014 9:06 PM
  • Started removing updates one at a time in reverse install order. Reboot. Test Widows Update. Repeated until I got the expected result.
    Wednesday, December 10, 2014 9:08 PM
  • Same error with Win 7 x64 Home Premium fresh install with SP1 image.  All updates were successful up until the 17 remaining with the same error code.  I tried all the usual fixes, clearly something on MS's end.
    Wednesday, December 10, 2014 9:39 PM
  • Makes perfect sense. Sounds like a practical solution. I appreciate your time in assisting everyone else to the problematic update.
    Wednesday, December 10, 2014 9:54 PM
  • Removing 3004394 worked for me too. I used the help chat yesterday and the Lady I had didn't tell me anything, but she would have helped me if I had paid for them to fix the problem that is obviously something on their end if multiple people have the same issue. I'm guessing this must be a new problem.

    • Edited by Brady_J Wednesday, December 10, 2014 10:19 PM Edit
    Wednesday, December 10, 2014 10:12 PM
  • Removal of KB3004394 resolved this for me. I have opted to hide it for the time being so it won't happen again. Frustrated for 2 days but fixed now... Thanks

    Wednesday, December 10, 2014 10:34 PM
  • You, my friend, are a God. Thank you!

    ZdPav

    Wednesday, December 10, 2014 10:50 PM
  • Worked for me as well, but needed 2 more run through's the get a clean update
    Wednesday, December 10, 2014 11:16 PM
  • The removal of the above mentioned update worked.

    THANK YOU.

    I can't believe Microsoft.... this has been driving us crazy and has been a huge waste of time!!!

    Wednesday, December 10, 2014 11:25 PM
  • Yeah we are encountering the same error on our fresh W2008R2 builds, no issue in the past. Microsoft - are you aware of this issue - Windows Update is broken (either WU itself or that hot fix everyone is mentioning).

    We shouldn't have to remove any hotfix - this needs resolving asap thanks.

    Wednesday, December 10, 2014 11:38 PM
  • Big Thanks christopher....worked for me too
    Thursday, December 11, 2014 12:15 AM
  • Thank you. This worked for me.
    Thursday, December 11, 2014 1:39 AM
  • I had the same problem with Windows Updates and by removing and Hide KB3004394 (Root Certificates) solved my problem.
    Thursday, December 11, 2014 3:11 AM
  • Sorry, Umesh, it did not help.

    (Windows 7 Home, SP1, 32 bit)

    Thursday, December 11, 2014 3:23 AM
  • Hi Jacob,

    Can you post the error message you are getting?

    Thanks,

    Umesh.S.K

    Thursday, December 11, 2014 11:54 AM
  • IT WORKED! Thank you very much for this fix and your time to troubleshoot this issue Christopher! You are the best!
    • Proposed as answer by robertsiron Thursday, December 11, 2014 2:25 PM
    Thursday, December 11, 2014 2:25 PM
  • Removal of KB3004394 resolved this for me. This helped me save hours of troubleshooting/reimage and stick to same problem.
    Thursday, December 11, 2014 2:58 PM
  • Removal of KB3004394 resolved this for me too.

    Thanks

    • Edited by REPaes Thursday, December 11, 2014 3:13 PM
    Thursday, December 11, 2014 3:12 PM
  • hello guys,,,read through and i can see what you mean but i don't see kb3004394 on my update list but it still keeps failing,,please help????

    Thursday, December 11, 2014 3:19 PM
  • i'm left with 16 updates that just won't work........
    Thursday, December 11, 2014 3:21 PM
  • Find and remove the update KB3004394. Restart and try again.
    Thursday, December 11, 2014 4:02 PM
  • Yep this worked for me too. THX
    Thursday, December 11, 2014 4:27 PM
  • Same problem here....Error 800706F7 codes KB2912390, KB2977728, KB2913152, KB2978092, KB2970228 I don't have the kb3004394 no where. I restart the machine yesterday as (out of box) and all the first two sets of updates went fine, they got installed with no problems and now won't do this ones. I'm running a windows 7 home premium 64 bit. Any ideas?
    Thursday, December 11, 2014 4:36 PM
  • Another one affected by this. Brand new machine, Windows Update is now borked. I have a horrible feeling this is going to cause havoc on my WSUS server...
    Thursday, December 11, 2014 4:54 PM
  • Many thanks, the removal also worked for me.
    Thursday, December 11, 2014 4:54 PM
  • hello guys,,,read through and i can see what you mean but i don't see kb3004394 on my update list but it still keeps failing,,please help????

    Hello,

    it wont be on the update list - KB3004394 is on the installed list. You need to look at the installed list then remove it, reboot and then check "update" list and select hide from update (for KB3004394) and you are then good to go.

    Thanks Christopher, worked for me fine but I'm still concerned that Microsoft are quiet on this one?



    • Edited by Razor777 Thursday, December 11, 2014 7:03 PM
    Thursday, December 11, 2014 5:51 PM
  • Thanks so much! Fixed it for me also. Nasty little update that one. Seeing posts all over the internet.
    Thursday, December 11, 2014 5:54 PM
  • Big Thanks Guys,worked a treat...took a while to get rid of it and finally the computer is up to date x x x
    Thursday, December 11, 2014 6:17 PM
  • #Brilliant It is working for me as well! Thank you
    Thursday, December 11, 2014 7:01 PM
  • Thank you for this! I ran an SFC /Scannow, checked drivers, and I couldn't figure out how my clean install on a new Hard Drive suddenly stopped doing Updates.

    I was half ready to dust off my MemTest86 to check the RAM & then my Win7 OS install Disc to Reinstall the whole OS over again. Like you said, just uninstall the KB3004394  update, reboot & you're back in business.


    • Edited by illkitty Thursday, December 11, 2014 7:30 PM
    Thursday, December 11, 2014 7:28 PM
  • Yup Removal of KB3004394 resolved this for me too.

    Thanks Christopher

    Thursday, December 11, 2014 7:59 PM
  • Apparently MS has withdrawn the update for the time being.
    Thursday, December 11, 2014 8:01 PM
  • http://answers.microsoft.com//message/2a8053bd-1470-4285-983b-bdfe069daa85?threadId=2bb0fbdd-c8ca-427a-aefb-e3bd5db57c1a

    Per a Microsoft employee posting on that forum site

    "Hi,

    Some customers are experiencing an issue with Knowledge Base 3004394 and we have expired the affected updates. We encourage Windows 7 and Windows Server 2008 customers who are impacted, to uninstall the updates/KB3004394. Once ready, we will re-release the updates.

    Thank you."


    Thursday, December 11, 2014 8:03 PM
  • Thank you so much for the solution!  This has been driving me crazy for a couple of days.
    Thursday, December 11, 2014 8:13 PM
  • Instead of scowering the list of installed updates in the GUI, go out to a command prompt and run this for a quick uninstall:

    wusa /uninstall /kb:3004394 /quiet /forcerestart

    Worked for me as well, thanks for finding this!

    Thursday, December 11, 2014 8:24 PM
  • Thanks a lot for this solution. Saved me tons of time. You should have put a paypal account for everyone to contribute to you for the solution. 
    • Proposed as answer by Bucket_head Monday, December 22, 2014 10:46 PM
    • Unproposed as answer by Bucket_head Monday, December 22, 2014 10:46 PM
    Thursday, December 11, 2014 8:57 PM
  • Thanks Christopher worked for me.

    JayTheTech

    Friday, December 12, 2014 12:26 PM
  • Instead of scowering the list of installed updates in the GUI, go out to a command prompt and run this for a quick uninstall:

    wusa /uninstall /kb:3004394 /quiet /forcerestart

    Worked for me as well, thanks for finding this!

    Mike, I like it! I had no idea you could do this.
    Friday, December 12, 2014 1:11 PM
  • I have this also but ive searched for kb3004394 but don't have or cant see it so ran the wusa CMD but still have this any ideas peeps
    Saturday, December 13, 2014 3:44 PM
  • Microsoft released KB 3024777 on 12.11.2014, which apparently fixes this issue.   To resolve, first reboot your machine, then run Windows Updates online (not from WSUS) so it detects the update.   Apply KB 3024777 and follow the prompts to reboot etc.   Thereafter, you will see that it automatically removes KB 3004394.  And, then KB 2775511 installs successfully.  ~ Detrich


    • Edited by detrichw Monday, December 15, 2014 10:24 PM
    Monday, December 15, 2014 10:24 PM
  • Hello I've got the same problem so I looked in my installed list and there is no KB3004394 at all. Can you advise me what to do please as I've had failed updates since October last year. Thanks

    Saturday, January 10, 2015 2:59 PM
  • I was able to get all of my updates installed .

     

    I used system file checker (command prompt > SFC /scannow) and after that completed, I went into Windows Update and installed the 25 updates that were continually failing.  This required a reboot after the updates and as you see, it worked.

     

    HTH

     

    (Kudos to Gerry C J Cornell for the suggestions)

    Friday, January 23, 2015 10:48 PM
  • Unfortunately it looks like I am the rare person (which usually is the case in tech situations) where KB3004394 does not exist in my Installed Updates list and yet I am getting the same error as everyone else.  Umm.....what shall I do lol.
    Tuesday, January 27, 2015 11:15 PM
  • Thank you for pointing this out. For KB 3004394, we have added in under the “About this update” section:
    Known issue
    After you apply this update, you may encounter error 0x800706f7 when you run Windows Update.
    Resolution
    To resolve this issue, install update 3024777.

    For KB 3024777, we updated the title for clarity:
    Error 0x800706f7 occurs after you install KB 3004394 and then run Windows Update in Windows 7 and Windows Server 2008 R2

    I hope this is helpful.

    Tuesday, March 17, 2015 3:48 PM
  • i dont know a lot about computers but i seem to have the same problem with this code iwill uninstall it if i can find it !!!where do i look for it and how would i get rid of it .in plain english please ,i am 68 and not as up to date as all you youngsters out there!butn it does worry me when i see the word critical.thanks
    Wednesday, July 08, 2015 8:01 PM