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Windows Updates KB4524147 and KB4517211 cause print spooler errors and missing printers RRS feed

  • Question

  • KB4524147 has not fixed the problem originally seen in update KB4517211.

    Print spooler errors and missing printers in Outlook

    Uninstalling KB4524147 fixes the issue

    Any ideas when will this be fixed?

    Sunday, October 6, 2019 7:20 AM

Answers

  • Install Cumulative Update for Windows 10 V1903 KB4517389 resolved this issue
    • Marked as answer by BayTree Wednesday, October 16, 2019 8:14 AM
    Wednesday, October 16, 2019 8:14 AM

All replies

  • As this problem is not happening to everyone: this could be printer driver related.
    - what printer and printer driver is used (HP maybe?). Did you update to current manufacturer drivers?
    - any 3rd party antivirus installed?

    on my system (1903 with KB4524147 installed), jscript.dll isn't even loaded in the spoolsv.exe process while printing to the "Microsoft Print to PDF" printer, so do you really get the same access violation in jscript?
    Sunday, October 6, 2019 9:36 AM
  • Happens to me too.  I have different printers - Canon, HP and Samsung.  All of them become unusable after the KB4524147 update has been installed.  Happens to the ADOBE PDF printer too.

    After the update has been installed, the print spooler will stop automatically by itself.  When restarted manually it works for a bit, until stopping again.

    Together with the print spooler errors, the printers stop working.  Default printer settings are also lost.

    Found that it is best to uninstall the update because then everything works as before.

    Please fix urgently.  This is unacceptable - especially when one needs to get work done urgently that requires printing.

    Sunday, October 6, 2019 2:37 PM
  • Selecting this update does not show an 'Uninstall' button above! How are we supposed to unistall an update that breaks all PC's in our organization? This is madness!

    UPDATE:

    Most systems were able to uninstall this update which, followed by a system restart solved the problem. The windows update was KB4524148. We're using mostly HP laser MFP's in our organization but I'm not sure this is related.

    In the meantime one can only hope for a magic solution from microsoft because we can only 'pause' the updates for a few days.

    • Edited by manoskam Sunday, October 6, 2019 4:20 PM
    Sunday, October 6, 2019 2:59 PM
  • Did you go to View Update History/Uninstall Updates then click to select the offending update? Uninstall appears when the update is selected.

    Mind you, I tried selecting some of the other updates in the list and Uninstall did not appear on them either. Perhaps some updates cannot be uninstalled?

    Sunday, October 6, 2019 3:28 PM
  • No printers installed after KB4524147.

    Uninstall KB4524147 resolves the issue and all printers re-appear including Microsoft Print to PDF

    Sunday, October 6, 2019 3:31 PM
  • We have been facing the same issue with print spooler on 2 PCs today, and when checking the history of the updates we found that KB4524147 was there too in addition to KB4520390


     
    • Edited by Simon So Sunday, October 6, 2019 3:54 PM
    Sunday, October 6, 2019 3:52 PM
  • I had this problem related to KB4524147. After this update was completed, Microsoft Word and Acrobat Pro DC reported that I could not print because the computer had no printers installed. I hadn't altered the print driver settings for a long time.

    When I looked, the Print Spooler service was not running. When I tried to restart it, it failed. I've lost the detailed error reports because the log overflowed since I uninstalled the update. I do remember that the fault was in jscript.dll from the spoolsv process.  

    For others to find the events, they are in the event viewer under >> Applications and Services >> Microsoft >> Windows >> PrintService >> Operational. The Operational log needs to be manually enabled to record the error events.

    When I uninstalled KB4524147 and rebooted, the print spooler service started successfully again. Both Acrobat and Word were both able to find and use a printer.  In short, with the update uninstalled, it appears that everything is working normally.

    I have no 3rd party anti virus installed. I have a grab-bag of printers installed so I can't know which (if any) was responsible for the problem with the update.  Here is the list:

    • Adobe PDF;
    • Brother HL-5240 series;
    • Fax;
    • Fax - HP PageWide Pro 477dw MFP;
    • HP Officejet Pro 8600;
    • HP7a962C (HP PageWide Pro 477dw MFP);
    • Microsoft Print to PDF;
    • Microsoft XPS Document Writer;
    • OneNote;
    • Send To OneNote 2016.
    Monday, October 7, 2019 1:57 AM
  • HI

    1 after installing KB4524148 ,how long the printer spooler will stop?
     
     after installing KB4524148 on win10(1809 17763.775),my printer spooler service have been running more than 1 hour. I am not sure when it stop .I'll keep watching it.
    2 if we restart the printer spooler, will the problem persist ?

    October 3, 2019—KB4524147 (OS Build 18362.388)
    Applies to: Windows 10, version 1903Windows Server version 1903
    https://support.microsoft.com/en-us/help/4524147/windows-10-update-kb4524147
    October 3, 2019—KB4524148 (OS Build 17763.775)
    Applies to: Windows 10, version 1809Windows Server version 1809Windows Server 2019, all versions
    https://support.microsoft.com/en-us/help/4524148


    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.



    Monday, October 7, 2019 10:14 AM
  • On Windows 10 v1903 with KB4524147 installed the print spooler service is stopped. When the service is re-started it stops again straight away.

    Uninstalling KB4524147 resolves the issue

    Monday, October 7, 2019 1:15 PM
  • Is Microsoft going to put updates to fix this KB4524147 printing fix soon??

    it's causing major issues, I had disabled the updates after uninstalling the KB4524147 and some computers still got it this morning.

    Microsoft if you looking at this post please give us some options Thank you

    update: so far one of the PC had "HP LaserJet M605 PCL 6, HP 8710, and HP Universal Printing PCL 6" printer driver and it's working with the KB4524147 installed, so maybe it's some printer drivers that's having issues with this patch



    • Edited by oneramraj001 Monday, October 7, 2019 6:48 PM added 2 more printer driver which are working
    Monday, October 7, 2019 1:25 PM
  • I have the same problem, we are using HP PageWide 377dw. Installed new drivers from HP (39.6.1999), it solved the immediate issue, but it still crashed, this problem is most noticeable when using printer through RDP with our TSE server, the spooler crashed and the remote desktop needs to be closed and opened again.
    Tuesday, October 8, 2019 11:33 AM
  • I have customers experiencing this issue across twenty or more separate environments. I've had more tickets in the last two days about printing issues than in the last two years.

    We tried installing KB4524147, removing and reinstalling the print drivers. This seemed to work, but only for a few minutes and then the print spooler would break again. I spent 8 hours on this yesterday doing process of elimination, adding and removing printers one at a time.

    The only real solution we have found is to uninstall any of these if found:

    • KB4524147 (appears on 1903 computers.)
    • KB4524148 (appears on 1809 computers.)
    • KB4517211 (if even present, it usually isn't.)

    It does appear that the HP is most affected, however I've also had problems with Xerox Phaser printers.


    • Edited by James E Watt Tuesday, October 8, 2019 2:00 PM 1809
    Tuesday, October 8, 2019 1:59 PM
  • HI

    3 is there any IT firends can clean install a windows 10 pro(1903) in workgroup and install HP printers then install KB4524147?check if the problem happen again ? 

    4 can any IT firends enter winver in command prompt on win10 computer and look the os version and os version number ?[for example windows 10  enterprise 1809 (os build 17763.316)]
     in my lab ,the printer spooler service not stop and have been running on windows10 enterprise 1809 2 days and windows10 enterprise 1903 many hours. I am not sure the" KB4524147/KB4524148 cause printer spooler stopping" issue only happen on window 10 professional(1903) /window 10 professional(1809) ?


    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Wednesday, October 9, 2019 4:11 AM
  • Can Microsoft fix this issue rather than referring back to users please?
    Wednesday, October 9, 2019 6:36 AM
  • Wednesday, October 9, 2019 10:34 AM
  • >>It is supposedly fixed in October 8, 2019—KB4517389 (OS Build 18362.418)

    EckiS, any source stating that?

    • Edited by NovesTec Wednesday, October 9, 2019 10:56 AM adding info
    Wednesday, October 9, 2019 10:53 AM
  • Here little more details

    kb4524147 installed 10/7/2019 I don't have issue with all computer, just some trying to find out why, we started to notice when our internal application using crystal report 13.0.23 trying to print the spooler stops, tried re-installing the printer driver it works once or twice then stops again.

    Strange thing is only some computers, compared the hardware, bios, OS all same

    Windows 10 Pro
    winver: 1903 (OS Build 18362.388)

    I have these printers:
    Microsoft Print To PDF
    HP Universal Printing PCL 6 (v6.1.0)
    HP Officejet Pro 8610
    HP LaserJet M605 PCL 6

    at the moment it's working, have this pending updates

    Pending updates

    update: This KB4517389 fixed our issues


    2019-10 Cumulative Update for Windows 10 Version 1903 for x64-based Systems (KB4517389)
    Last Modified: 10/7/2019

    This update replaces the following updates:
    2019-04 Cumulative Update for Windows 10 Version 1903 for x64-based Systems (KB4495666)
    2019-04 Cumulative Update for Windows 10 Version 1903 for x64-based Systems (KB4497093)
    2019-05 Cumulative Update for Windows 10 Version 1903 for x64-based Systems (KB4497935)
    2019-05 Cumulative Update for Windows 10 Version 1903 for x64-based Systems (KB4497936)
    2019-05 Cumulative Update for Windows 10 Version 1903 for x64-based Systems (KB4505057)
    2019-06 Cumulative Update for Windows 10 Version 1903 for x64-based Systems (KB4501375)
    2019-06 Cumulative Update for Windows 10 Version 1903 for x64-based Systems (KB4503293)
    2019-07 Cumulative Update for Windows 10 Version 1903 for x64-based Systems (KB4505903)
    2019-07 Cumulative Update for Windows 10 Version 1903 for x64-based Systems (KB4507453)
    2019-08 Cumulative Update for Windows 10 Version 1903 for x64-based Systems (KB4512508)
    2019-08 Cumulative Update for Windows 10 Version 1903 for x64-based Systems (KB4512941)
    2019-09 Cumulative Update for Windows 10 Version 1903 for x64-based Systems (KB4515384)
    2019-09 Cumulative Update for Windows 10 Version 1903 for x64-based Systems (KB4517211)
    2019-09 Cumulative Update for Windows 10 Version 1903 for x64-based Systems (KB4522016)
    2019-10 Cumulative Update for Windows 10 Version 1903 for x64-based Systems (KB4524147)


    • Proposed as answer by oneramraj001 Wednesday, October 9, 2019 5:50 PM
    • Edited by oneramraj001 Wednesday, October 9, 2019 5:51 PM
    Wednesday, October 9, 2019 12:45 PM
  • @NovesTec : did you read the linked article?

    Addresses an issue with applications and printer drivers that utilize the Windows JavaScript engine (jscript.dll) for processing print jobs.
    Wednesday, October 9, 2019 1:52 PM
  • Didn't know the spooler printer service issue was related to "jscript.dll".
    Thursday, October 10, 2019 6:41 AM
  • I've had mixed success with KB4517389.

    After the update:

    1. I have a bunch of new tickets open from people who weren't having any problems previously.

    2. I have two tickets open from people that I fixed a few days ago by uninstalling.

    One thing that has worked for a couple people (but not all) is to uninstall and reinstall all of the printers AFTER installing KB4517389.

    I'm just not sure how Microsoft could release 3 updates in a row that were bad like this. Has that ever happened before? What's going on Satya??

    Thursday, October 10, 2019 1:02 PM
  • HI
    I am glad to hear that this issue has been solved.


    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, October 15, 2019 8:07 AM
  • Install Cumulative Update for Windows 10 V1903 KB4517389 resolved this issue
    • Marked as answer by BayTree Wednesday, October 16, 2019 8:14 AM
    Wednesday, October 16, 2019 8:14 AM