询问者
windows server 备份失败, 错误:source: vss, event ID: 12289

问题
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1- 以下是错误信息
Log Name: Application
Source: VSS
Date: 7/19/2020 9:06:29 PM
Event ID: 12289
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: CNBEH-SQLDB-P11.group.corp.storaenso.com
Description:
Volume Shadow Copy Service error: Unexpected error CreateFileW(\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy744\,0x80000000,0x00000003,...). hr = 0x80070570, The file or directory is corrupted and unreadable.
.
Operation:
Processing PreFinalCommitSnapshots
Context:
Execution Context: System Provider
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="VSS" />
<EventID Qualifiers="0">12289</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-07-19T13:06:29.000000000Z" />
<EventRecordID>369128</EventRecordID>
<Channel>Application</Channel>
<Computer>CNBEH-SQLDB-P11.group.corp.storaenso.com</Computer>
<Security />
</System>
<EventData>
<Data>CreateFileW(\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy744\,0x80000000,0x00000003,...)</Data>
<Data>0x80070570, The file or directory is corrupted and unreadable.
</Data>
<Data>
Operation:
Processing PreFinalCommitSnapshots
Context:
Execution Context: System Provider</Data>
<Binary>2D20436F64653A20494E434943484C4830303030303237302D2043616C6C3A2053505251534E504330303030303331302D205049443A202030303031353238302D205449443A202030303031313232302D20434D443A2020433A5C57696E646F77735C53797374656D33325C737663686F73742E657865202D6B2073777072762D20557365723A204E616D653A204E5420415554484F524954595C53595354454D2C205349443A532D312D352D313820</Binary>
</EventData>
</Event>2- 发生错误的writer
Writer name: 'System Writer'
Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Instance Id: {366cb258-7b18-46fb-ba68-65efa514e9ed}
State: [10] Failed
Last error: Timed out
Writer name: 'WMI Writer'
Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
Writer Instance Id: {c258966d-9dd3-4908-a469-222495e3e95f}
State: [10] Failed
Last error: Timed out Writer name: 'Cluster Database'
Writer Id: {41e12264-35d8-479b-8e5c-9b23d1dad37e}
Writer Instance Id: {3c89d295-ee31-4318-b427-bbec987cfbe4}
State: [10] Failed
Last error: Timed out
全部回复
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你好,
1. 请问您是在做什么类型的备份, 整机备份还是什么?备份软件是什么?
2. 请用管理员身份打开cmd, 然后运行vssadmin list writers,看看是否有有问题的writer,请提供相关截图。
3. 请尝试重启CryptSvc看看是否奏效。
Best Regards,
Anne
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com. -
1. 请问您是在做什么类型的备份, 整机备份还是什么?备份软件是什么?
做的是整机备份,备份软件:networker
2. 请用管理员身份打开cmd, 然后运行vssadmin list writers,看看是否有有问题的writer,请提供相关截图。
以下是有问题的wirter
Writer name: 'System Writer'
Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Instance Id: {366cb258-7b18-46fb-ba68-65efa514e9ed}
State: [10] Failed
Last error: Timed out
Writer name: 'WMI Writer'
Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
Writer Instance Id: {c258966d-9dd3-4908-a469-222495e3e95f}
State: [10] Failed
Last error: Timed out
Writer Id: {41e12264-35d8-479b-8e5c-9b23d1dad37e}
Writer Instance Id: {3c89d295-ee31-4318-b427-bbec987cfbe4}
State: [10] Failed
Last error: Timed out3. 请尝试重启CryptSvc看看是否奏效。
重启这个服务有什么影响吗?需要重启服务器的吗?
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你好,
重启CryptSvc可以帮助重新注册System writer。
不需要重启服务器。
Best Regards,
Anne
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com. -
你好,
如果您想重启上述相关服务的话,最快的方法是重启整个电脑。但是根据您提供的信息,您环境中的多个vss writer似乎都存在问题,根据经验,可能不是重启服务能够解决的,可能需要进一步的深入排查。由于论坛可以做的排错比较有限,所以我建议您向微软开个case进行深入排错,以下是开case的链接:
https://support.microsoft.com/en-us/gp/customer-service-phone-numbers
感谢您的理解!
Best Regards,
Anne
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.