W3SVC service is stopped frequently on Win 2016 RRS feed

  • 问题

  • Dear, 

    I've encountered one problem that Windows 2016 W3SVC service always stops frequently even though I set Startup Type as Automatic mode.

    I configured IIS service and the IIS ran well. However my portal is not accessed after 1 day. I found that W3SVC service is disabled. I manually start it then IIS works well. But the problem happens on next day.


    I check the event viewer and below Warning and Error messages are in the list.

    Could somebody help me out? Thanks in advance.

    PS: Versions info of Windows and IIS are below.

    2020年9月17日 6:54


  • HI:
    1 .can you enable below event log then wait your W3SVC service stop then check if there are more event log about your issue ?
    event viewer\windows logs\
    Event Viewer – Applications and Services Logs -Microsoft-Windows 
    administrative enable
    operational     enable
    Event Viewer – Applications and Services Logs -Microsoft-Windows 
    logs                enable

    we can refer below document to enable other logs so that they will help us to find the issue .
    Troubleshooting IIS Performance Issues or Application Errors using LogParser often did your issue happen ?
    (can you check event id 7036 about stopping W3SVC service in the system event log on your web server ? like picture )

    3.we can use below link method to verify your technet forum account so that you can post picture and website link. Please make sure that the pictures you post do not contain your company and your private information (including but not limited to domain name, public IP, email account, domain account, etc.). These private information must be altered.

    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact

    2020年9月18日 11:29
  • Hi  Andy


    1.Event Viewer -> Windows Logs ->System 下有一些Error日志,关于DistributedCOM 的,Event ID 10016,不过这个已经给我修复了。我以为把这些错误修复了,W3SVC服务器就正常了,可是错误依然发生,频率大概是每天一次。 




    2020年9月25日 2:08
  • 您好:
    9/25/2020 4:04:53AM这个W3SVC服务的停止时间和DistributedCOM错误日志10010的时间不太对应啊。
    event id 10010不一定是您问题的原因,所以解决那个问题不一定会有帮助。

    我们需要找9/25/2020 4:04:53AM event id 7036,这个时间点前半小时内的相关事件。查看的日志上面回复已经发您了。
    关于Event ID 10010 — COM General Functionality描述

    sfc scannow
    dism /online /cleanup-image /scanhealth  
    dism /online /cleanup-image /restorehealth


    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact

    2020年9月28日 3:30
  • Hi  Andy,






    2020年9月29日 4:40
  • 925日日志信息如下:

    2020年9月29日 5:24
  • 924日日志信息如下:


    2020年9月29日 5:26
  • 2. 命令运行结果如下:

      1)、sfc /scannow

    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

      2)、dism /online /cleanup-image/scanhealth

    Deployment Image Servicing and Management tool
    Version: 10.0.14393.3750
    Image Version: 10.0.14393.3241

    Error: 87
    The cleanup-image/scanhealth option is unknown.
    For more information, refer to the help by running DISM.exe /?.

    The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

    3)、dism /online /cleanup-image /restorehealth 


    3、W3SVC服务依赖于的两个其他服务,DCOM和RPC 服务,均运行正常。

    2020年9月29日 5:30