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outlook corrupt time to time RRS feed

  • 问题

  • I have problem that the outlook 2003 sp3 eng version corrupt time to time. And event log have the error msg as below:

    Faulting application outlook.exe, version 11.0.8326.0, stamp 4c1c2372, faulting module mshtml.dll, version 8.0.6001.19088, stamp 4de41804, debug? 0, fault address 0x00003221.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    I have reinstall office and create new email profile. But problem still there . what is the problem? OS winxp sp3 english. office 2003 sp3 eng.


    2011年7月27日 9:53

答案

  • Hi

     

    Thank you for using Microsoft Office for IT Professionals Forums.

     

    For your description, I realized this issue might cause by Internet Explorer8, not Outlook.

    If you can work Safe Mode with Outlook, this issue might be related to some third-party add-ins.

    We can follow this KB article to troubleshoot Internet Explorer

    http://support.microsoft.com/kb/936215

     

    BTW, we can create a new Windows profile to test this issue

     “How to copy data from a corrupted user profile to a new profile in Windows XP”

    http://support.microsoft.com/kb/811151

    If the problem does not occur in the new user account, some settings in the old account are corrupted. We can copy the main user files from the old account to the new account, delete the old account, and then continue using the new account.

     

    Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything I can do for you, please feel free to let me know.

     

    Sincerely

    William Zhou

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    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    2011年7月29日 7:26
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