刚买的笔记本电脑，安装上了WIN7SP1，但是有时候关不了机，总是停留在WINDOWS正在关机的画面，必须强制关闭电源，最近一次出现的时候又是停留在windows正在关机那个地方，我没有理他，等了很长时间回来的时候发现系统黑屏了，强制重启后，系统提示从错误中恢复，错误类型Blue Screen。打开事件管理器对应的记录信息是：计算机已经从检测错误后重新启动。检测错误: 0x0000009f (0x00000004, 0x00000258, 0x86459918, 0x8453eb24)。已将转储的数据保存在:
C:\Windows\MEMORY.DMP。报告 ID: 012211-19297-01。
WINDBG分析minidump里对应文件时出来的信息：
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\Minidump\012211-19297-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*DownstreamStore*
http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17514.x86fre.win7sp1_rtm.101119-1850
Machine Name:
Kernel base = 0x84416000 PsLoadedModuleList = 0x84560850
Debug session time: Sat Jan 22 12:19:06.894 2011 (GMT+8)
System Uptime: 0 days 1:28:45.127
Loading Kernel Symbols
...............................................................
................................................................
...........................
Loading User Symbols
Loading unloaded module list
..........
*******************************************************************************
*
*
* Bugcheck Analysis
*
*
*
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 9F, {4, 258, 86459918, 8453eb24}
Probably caused by : ndis.sys ( ndis!ndisPnPRemoveDeviceEx+e3 )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*
*
* Bugcheck Analysis
*
*
*
*******************************************************************************
DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 00000004, The power transition timed out waiting to synchronize with the Pnp
subsystem.
Arg2: 00000258, Timeout in seconds.
Arg3: 86459918, The thread currently holding on to the Pnp lock.
Arg4: 8453eb24
Debugging Details:
------------------
DRVPOWERSTATE_SUBCODE: 4
FAULTING_THREAD: 86459918
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x9F
PROCESS_NAME: System
CURRENT_IRQL: 2
LAST_CONTROL_TRANSFER: from 8449469d to 8448d766
STACK_TEXT:
8d783880 8449469d 86459918 00000000 807c4120 nt!KiSwapContext+0x26
8d7838b8 844934f7 864599d8 86459918 8d783984 nt!KiSwapThread+0x266
8d7838e0 8448d0cf 86459918 864599d8 00000000 nt!KiCommitThreadWait+0x1df
8d78395c 8a2e5571 8d783984 00000000 00000000 nt!KeWaitForSingleObject+0x393
8d783998 8a329ac3 00000000 88671438 8867150c ndis!ndisPnPRemoveDeviceEx+0xe3
8d7839dc 8444d593 872e1028 88671438 88671530 ndis!ndisPnPDispatch+0x3cf
8d7839f4 89e5f913 00000000 886095b8 8d783a58 nt!IofCallDriver+0x63
8d783a08 89e586d6 8d783a58 8799c8f0 886095b8 Wdf01000!FxPkgFdo::ProcessRemoveDeviceOverload+0x52
8d783a30 89e59e02 886095b8 8799c8f0 88671438 Wdf01000!FxPkgPnp::_PnpRemoveDevice+0xd2
8d783a50 89e36a3f 88671438 8d783a78 89e36c63 Wdf01000!FxPkgPnp::Dispatch+0x207
8d783a5c 89e36c63 878dbef0 88671438 88671538 Wdf01000!FxDevice::Dispatch+0x7f
8d783a78 8444d593 878dbef0 00000000 8d783b14 Wdf01000!FxDevice::DispatchWithLock+0x7b
8d783a90 845eff95 879fb538 86713198 879fb538 nt!IofCallDriver+0x63
8d783ac0 846dca3f 879fb538 00000000 86713198 nt!IopSynchronousCall+0xc2
8d783b18 844f2346 879fb538 00000002 a52ac1a0 nt!IopRemoveDevice+0xd4
8d783b44 846d4787 00000018 a52ac1a0 00000000 nt!PnpRemoveLockedDeviceNode+0x16c
8d783b58 846d4a3b 00000002 00000018 00000000 nt!PnpDeleteLockedDeviceNode+0x2d
8d783b8c 846d4725 879fb538 a52ac1a0 00000002 nt!PnpDeleteLockedDeviceNodes+0x4c
8d783bc4 846d46a7 88676b98 00000000 8482b870 nt!PnpDelayedRemoveWorker+0x54
8d783be0 844f1dfa 879fb538 00000001 86713198 nt!PnpChainDereferenceComplete+0xe7
8d783c0c 846d8713 879f6908 00000001 00000000 nt!PnpIsChainDereferenced+0x77
8d783cc4 845c82ca 8d783cf4 00000000 a4b69c10 nt!PnpProcessQueryRemoveAndEject+0xc42
8d783cdc 845d63ca 00000000 874d5820 86459918 nt!PnpProcessTargetDeviceEvent+0x38
8d783d00 84493aab 874d5820 00000000 86459918 nt!PnpDeviceEventWorker+0x216
8d783d50 8461ff5e 00000001 93424d4a 00000000 nt!ExpWorkerThread+0x10d
8d783d90 844c7219 8449399e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
STACK_COMMAND: .thread 0xffffffff86459918 ; kb
FOLLOWUP_IP:
ndis!ndisPnPRemoveDeviceEx+e3
8a2e5571 8b450c mov eax,dword ptr [ebp+0Ch]
SYMBOL_STACK_INDEX: 4
SYMBOL_NAME: ndis!ndisPnPRemoveDeviceEx+e3
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: ndis
IMAGE_NAME: ndis.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4ce78937
FAILURE_BUCKET_ID: 0x9F_ndis!ndisPnPRemoveDeviceEx+e3
BUCKET_ID: 0x9F_ndis!ndisPnPRemoveDeviceEx+e3
Followup: MachineOwner
---------
DMP文件已经上传到我的空间了，麻烦版主帮忙分析下，感激不尽。下面是地址
https://cid-a9e3bd062255aba4.office.live.com/self.aspx/.QuickDocuments/012211-19297-01.dmp?client=wnf&wa=wsignin1.0&sa=228376006
电脑信息：
常规
电脑: 神舟 EHA4 笔记本电脑
操作系统: Windows 7 旗舰版 ( 32位 / SP1 / DirectX 11 )
硬件
处理器: 英特尔 Core i3 M 370 @ 2.40GHz 双核笔记本处理器
主板: 神舟 EHA4 ( 英特尔 HM55 Express 芯片组 )
内存: 2 GB ( 南亚易胜 DDR3 1333MHz )
主硬盘: 东芝 MK3265GSX ( 320 GB )
显卡: ATI Mobility Radeon HD 5730 (MADION LP) ( 1 GB / 精英 )
显示器: 友达 AUO223C ( 14 英寸 )
光驱: 东芝-三星 CDDVDW TS-L633C DVD刻录机
声卡: 瑞昱 ALC269 @ 英特尔 5 Series/3400 Series Chipset 高保真音频
网卡: 瑞昱 RTL8102E/8103E Family PCI-E Fast Ethernet NIC / 精英
--------鲁大师: V2.76--------
求高手帮忙看下是不是硬件故障啊？我好去换电脑。万分感谢啊！！
