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Team 无法登录,显示空白框界面 RRS feed

  • 问题

  • A电脑登录teams成功,加域环境win7

    B电脑登录teams成功,加域环境win7

    C电脑登录teams一直显示空白界面,无反应,加域环境win10 ltsb

    之后测试其他电脑(未加域环境,win7,win10 )显示依旧,按照其他网友提供的浏览器选项勾选SSL1.1,1.2无效,清楚teams文件夹下缓存无效,清楚凭证管理器相关账号无效。

    现在一点头绪都没有 ~~~

    2021年3月24日 8:42

全部回复

  • 您好

    您可以尝试按照下述步骤更改Teams的兼容设置:

    1.右键单击Teams.exe并选择Properties

    2.在属性窗口中,单击Compatibility

    3.勾选上 Run this program in compatibility mode for ,下拉框中选择Win7.


    4.以管理员身份重新启动Teams客户端

    此外,请确保您已经为Teams打开了端口(UDP:3478-3481)和IP地址(13.107.64.0/18, 52.112.0.0/14, 52.112.0.0/14).

    如果上述方案不能解决问题,我想咨询一些问题来缩小排查范围:

    1)您所说的测试其他电脑显示依旧是指Win7可正常登录,Win10不能正常登录吗?

    2)在您在不同的机器上登录Teams时,是否使用的是同一个账号进行测试?

    此致,

    Jimmy Yang


    如果以上回复对您有所帮助,建议您将其“标记为答复”. 如果您对我们的论坛支持有任何的建议,可以通过此邮箱联系我们:tnsf@microsoft.com.

    2021年3月25日 5:32
  • 本人win7加域环境下,登录成功切换其他账号也是可以的。之后同事win10电脑无法登录,再次测试其他电脑,环境如下:

    1、win10加域环境,以及2、未加域的win7环境,3、未加域的win10环境下使用不同账号登录就显示那个空白的界面,但是使用谷歌浏览器却可以登录网页版。

    公司只有行为网关设备,全部默认通过的,不知道是不是IP限制了访问微软地址。

    查看日志分析可能的问题点,部分截图对比(成功与失败的日志记录),

    ===============

    本人win7登录成功

    Creating SSO context diag:1

    -- info -- 即将打开并运行... diag:0

    -- info -- adalsso:statusChanged to: 即将打开并运行...

    -- event -- name: teams_regkeyHive_exist_true, vdiMode: 0, eventpdclevel: 2, 

    -- info -- Teams folder in regkey exist: true.

    -- event -- name: teams_regkeyHive_exist_true, vdiMode: 0, eventpdclevel: 2, 

    -- info -- After setup adal version Teams folder in regkey exist: true.

    -- info -- ADAL: Tenant Id:14265a0f-28f9-4322-b6d9-6feb18266ea6

    -- info -- ADAL: Getting context for:msteams_adalsso_14265a0f-28f9-4322-b6d9-6feb18266ea6_adal_context

    -- info -- ADAL: Tenant Id:14265a0f-28f9-4322-b6d9-6feb18266ea6

    -- warning -- No saved context found to resume from.

    -- warning -- No saved context found. Creating a new context.

    -- info -- Logout forceprompt: fpStorage null prevForcePrompt nullshouldForcePrompt null

    -- info -- Signing in with upn diag:1

    -- info -- Auth Authority:https://login.microsoftonline.com/14265a0f-28f9-4322-b6d9-6feb18266ea6

    -- info -- Acquiring token... isFirstRunfalse diag:1

    -- info -- Authenticating resource - https://api.spaces.skype.com... diag:1

    -- info -- SSO: Authenticating resource - https://api.spaces.skype.com... correlationId: 9257960e-301f-45f7-af3c-73f05238dd57

    -- info -- 注意! 我们正在帮助你建立连接。 diag:0

    -- info -- adalsso:statusChanged to: 注意! 我们正在帮助你建立连接。

    -- event -- Microsoft_ADAL_api_id: 13, Microsoft_ADAL_correlationId: 9257960e-301f-45f7-af3c-73f05238dd57, Microsoft_ADAL_response_rtime: 33, Microsoft_ADAL_api_error_code: 0, vdiMode: 0, eventpdclevel: 2,  

    -- info -- SSO successful, fetching tokens. diag:1

    -- info -- SSO: SSO successful fetching tokens.

    -- info -- 注意! 我们正在帮助你建立连接。 diag:0

    -- info -- adalsso:statusChanged to: 注意! 我们正在帮助你建立连接。

    -- info -- https://api.spaces.skype.com completed with status . Proceeding to fetch id_token. Should be silent. diag:1

    -- info -- SSO: https://api.spaces.skype.com completed

                                             with status . Proceeding to fetch id_token. Should be silent.

    -- info -- AuthStateService: nativeWamEnabled:false

    -- info -- Skipping id_token fetch. diag:1

    -- info -- SSO: skipping id_token fetch.

    -- info -- Setting logged out state to false

    -- event -- name: msaLogin, vdiMode: 0, eventpdclevel: 3, 

    -- info -- ADAL: isMsaUser;hasOid:true

    -- info -- Sso successful, updating cookie settings diag:1

    -- info -- Should open new window in InitAsync: false

    -- info -- Encoding succeeded for url components

    -- info -- 正在启动应用 diag:0

    -- info -- adalsso:statusChanged to: 正在启动应用

    -- info -- Launching app. diag:1

    -- info -- SSO: (ssoSuccessful) Success cookie set

    -- info -- SSO: (ssoSuccessful) Emit Success.

    -- info -- Sso opening app. URL:https://teams.microsoft.com

    -- info -- Loading web app url https://teams.microsoft.com

    -- info -- SSO: (ssoSuccessful) SSO success. S:0:

    ===============

    win10未加域登录成功

    adalsso:statusChanged to: 即将打开并运行...

     -- event -- eventpdclevel: 2, name: teams_regkeyHive_exist_true, AppInfo.Language: zh-CN, complianceEnvironmentType: 0, isDataCategorizationEnabled: false, userpdclevel: 0, processMemory: 28458784, freeMemory: 14681989120, clientType: desktop, AppInfo.ClientType: desktop, Window.Focus: background, windowIsVisible: false, Window.Status: systray, UserInfo.TimeZone: +08:00, vdiMode: 0, 

     -- info -- Teams folder in regkey exist: true.

     -- event -- eventpdclevel: 2, name: teams_regkeyHive_exist_true, AppInfo.Language: zh-CN, complianceEnvironmentType: 0, isDataCategorizationEnabled: false, userpdclevel: 0, processMemory: 28507112, freeMemory: 14681989120, clientType: desktop, AppInfo.ClientType: desktop, Window.Focus: background, windowIsVisible: false, Window.Status: systray, UserInfo.TimeZone: +08:00, vdiMode: 0, 

     -- info -- After setup adal version Teams folder in regkey exist: true.

     -- info -- Signing in with upn diag:1

     -- info -- Auth Authority:https://login.microsoftonline.com/common

     -- info -- FOCI enabled

     -- info -- Acquiring token... isFirstRunfalse diag:1

     -- info -- Authenticating resource - https://api.spaces.skype.com... diag:1

     -- info -- SSO: Authenticating resource - https://api.spaces.skype.com... correlationId: 88d406c7-abc3-4314-abac-5bf98fe5fea6

     -- info -- 注意! 我们正在帮助你建立连接。 diag:0

     -- info -- adalsso:statusChanged to: 注意! 我们正在帮助你建立连接。

     -- error -- Error occurred while saving env_config.json

     -- event -- eventpdclevel: 2, Microsoft_ADAL_api_id: 13, Microsoft_ADAL_correlationId: 88d406c7-abc3-4314-abac-5bf98fe5fea6, Microsoft_ADAL_response_rtime: 1573, Microsoft_ADAL_api_error_code: 0, AppInfo.Language: zh-CN, complianceEnvironmentType: 0, isDataCategorizationEnabled: false, userpdclevel: 0, processMemory: 26922880, freeMemory: 14687768576, clientType: desktop, AppInfo.ClientType: desktop, Window.Focus: background, windowIsVisible: false, Window.Status: systray, UserInfo.TimeZone: +08:00, vdiMode: 0, 

     -- info -- SSO successful, fetching tokens. diag:1

     -- info -- SSO: SSO successful fetching tokens.

     -- info -- 注意! 我们正在帮助你建立连接。 diag:0

     -- info -- adalsso:statusChanged to: 注意! 我们正在帮助你建立连接。

     -- info -- https://api.spaces.skype.com completed with status . Proceeding to fetch id_token. Should be silent. diag:1

     -- info -- SSO: https://api.spaces.skype.com completed

                                            with status . Proceeding to fetch id_token. Should be silent.

     -- info -- [AuthStateService] Native WAM is defined as false

     -- event -- eventpdclevel: 3, name: msaLogin, AppInfo.Language: zh-CN, complianceEnvironmentType: 0, isDataCategorizationEnabled: false, userpdclevel: 0, processMemory: 27223832, freeMemory: 14687764480, clientType: desktop, AppInfo.ClientType: desktop, Window.Focus: background, windowIsVisible: false, Window.Status: systray, UserInfo.TimeZone: +08:00, vdiMode: 0, 

     -- info -- ADAL: isMsaUser;hasOid:false

     -- info -- [DesktopConfig] Setting logged out state to false

     -- info -- [AuthStateService] Sign in restriction policies are defined as true

     -- info -- [AppStateService] [EnableBlueberry] enableBlueberry is defined as false returning : false

     -- info -- [DesktopConfig] setUserProfile

     -- info -- Sso successful, updating cookie settings diag:1

     -- info -- Should open new window in InitAsync: false

     -- info -- [AppStateService] [EnableBlueberry] enableBlueberry is defined as false returning : false

     -- info -- [AppStateService] [EnableBlueberry] enableBlueberry is defined as false returning : false

     -- info -- Adding access token to main renderer

     -- info -- Encoding succeeded for url components

     -- info -- [AppStateService] [EnableBlueberry] enableBlueberry is defined as false returning : false

     -- info -- [AppStateService] [EnableBlueberry] enableBlueberry is defined as false returning : false

     -- info -- 正在启动应用 diag:0

     -- info -- adalsso:statusChanged to: 正在启动应用

     -- info -- Launching app. diag:1

     -- info -- SSO: (ssoSuccessful) Success cookie set

     -- info -- SSO: (ssoSuccessful) Emit Success.

    ============

    win10未加域登录失败

    Creating SSO context diag:1

    -- info -- 即将打开并运行... diag:0

    -- info -- adalsso:statusChanged to: 即将打开并运行...

    -- event -- eventpdclevel: 2, name: teams_regkeyHive_exist_true, AppInfo.Language: zh-CN, complianceEnvironmentType: 0, isDataCategorizationEnabled: false, userpdclevel: 1, processMemory: 27414776, freeMemory: 5228572672, clientType: desktop, AppInfo.ClientType: desktop, Window.Focus: background, windowIsVisible: false, Window.Status: systray, UserInfo.TimeZone: +08:00, vdiMode: 0, 

    -- info -- Teams folder in regkey exist: true.

    -- event -- eventpdclevel: 2, name: teams_regkeyHive_exist_true, AppInfo.Language: zh-CN, complianceEnvironmentType: 0, isDataCategorizationEnabled: false, userpdclevel: 1, processMemory: 27462720, freeMemory: 5228572672, clientType: desktop, AppInfo.ClientType: desktop, Window.Focus: background, windowIsVisible: false, Window.Status: systray, UserInfo.TimeZone: +08:00, vdiMode: 0, 

    -- info -- After setup adal version Teams folder in regkey exist: true.

    -- info -- Signing in with upn diag:1

    -- info -- Auth Authority:https://login.microsoftonline.com/common

    -- info -- FOCI enabled

    -- info -- Acquiring token... isFirstRuntrue diag:1

    -- info -- Authenticating resource - https://api.spaces.skype.com... diag:1

    -- info -- SSO: Authenticating resource - https://api.spaces.skype.com... correlationId: 44d8b1a8-4c70-4c7c-98d3-fcc0720f046b

    -- info -- 注意! 我们正在帮助你建立连接。 diag:0

    -- info -- adalsso:statusChanged to: 注意! 我们正在帮助你建立连接。

    -- error -- Error occurred while saving env_config.json

    -- warning -- SSO: ssoerr - (status) Unable to get errCode. Err:Error: 0xCAA10001

    -- event -- eventpdclevel: 2, Microsoft_ADAL_api_id: 13, Microsoft_ADAL_correlationId: 44d8b1a8-4c70-4c7c-98d3-fcc0720f046b, Microsoft_ADAL_response_rtime: 6, Microsoft_ADAL_api_error_code: caa10001, AppInfo.Language: zh-CN, complianceEnvironmentType: 0, isDataCategorizationEnabled: false, userpdclevel: 1, processMemory: 27827888, freeMemory: 5231247360, clientType: desktop, AppInfo.ClientType: desktop, Window.Focus: background, windowIsVisible: false, Window.Status: systray, UserInfo.TimeZone: +08:00, vdiMode: 0, 

    -- warning -- SSO: ssoerr - (status) Unable to get errCode. Err:Error: 0xCAA10001

    -- info -- SSO: SSO requires credential. Status: caa10001. Attempting windows auth.

    -- info -- SSO requires credential. Status: caa10001. Attempting windows auth. diag:1

    -- error -- SSO: ssoerr - (Context) Unable to retrieve Win user. Error: Error: 0x534

    -- info -- SSO requires credential. Status: caa10001. Windows auth. -1 diag:1

    -- info -- SSO: SSO requires credential. Status: caa10001. Windows auth. -1

    -- warning -- SSO: ssoerr - (status) Unable to get errCode. Err:Error: 0xCAA10001

    -- event -- eventpdclevel: 2, Microsoft_ADAL_api_id: 13, Microsoft_ADAL_correlationId: 35225348-febc-433b-bc4d-dc371452a39c, Microsoft_ADAL_response_rtime: 3, Microsoft_ADAL_api_error_code: caa10001, AppInfo.Language: zh-CN, complianceEnvironmentType: 0, isDataCategorizationEnabled: false, userpdclevel: 1, processMemory: 27397536, freeMemory: 5231894528, clientType: desktop, AppInfo.ClientType: desktop, Window.Focus: background, windowIsVisible: false, Window.Status: systray, UserInfo.TimeZone: +08:00, vdiMode: 0, 

    -- warning -- SSO: ssoerr - (status) Unable to get errCode. Err:Error: 0xCAA10001

    -- info -- https://api.spaces.skype.com: Login status caa10001 diag:1

    -- info -- SSO: Acq token failed with:caa10001

    -- info -- [AuthStateService] Native WAM is defined as false

    -- info -- Showing login window. correlationId:35225348-febc-433b-bc4d-dc371452a39c

    -- event -- eventpdclevel: 1, status: abandoned, scenario: 9950cb08-f00f-4f29-87d0-510863f4c746, scenarioName: desktop_app_load, name: desktop_app_load, step: stop, sequence: 1, delta: 10927, scenarioDelta: 10927, elapsed: 11003, stepDelta: 10927, AppInfo.Language: zh-CN, complianceEnvironmentType: 0, isDataCategorizationEnabled: false, userpdclevel: 1, processMemory: 27507368, freeMemory: 5231697920, clientType: desktop, AppInfo.ClientType: desktop, Window.Focus: background, windowIsVisible: false, Window.Status: systray, UserInfo.TimeZone: +08:00, vdiMode: 0, Scenario.Name: desktop_app_load, Scenario.Step: stop, Scenario.Status: abandoned, 

    -- info -- 继续操作并登录。 diag:0

    -- info -- adalsso:statusChanged to: 继续操作并登录。

    -- info -- Login UI in progress for upn. diag:1

    -- info -- SSO: (Login Window) Login UI in progress.

    2021年3月25日 9:08
  • 更换了DNS之后发现能正常登录了。

    难道是国内屏蔽了?

    2021年3月26日 3:15
  • 您好

    很高兴听到你的问题得到解决。 您可以分享下你是修改了哪个DNS解决了这个问题的嘛?

    此致,

    Jimmy Yang


    如果以上回复对您有所帮助,建议您将其“标记为答复”. 如果您对我们的论坛支持有任何的建议,可以通过此邮箱联系我们:tnsf@microsoft.com.


    2021年3月26日 11:01
  • 您好~

    网上有反馈说微软账号登录不是很正常,于是更远了DNS为微软云,4.2.2.1,4.2.2.2,修改后测试能正常访问了。

    不知道是不是国内封锁了还是什么限制

    2021年3月30日 3:56
  • 你好,

    感谢您的分享,您可以尝试将您的解决方案标记为答案。这可以帮助其他有相同问题的人更容易的找到此方案。

    此致,

    Jimmy Yang


    如果以上回复对您有所帮助,建议您将其“标记为答复”. 如果您对我们的论坛支持有任何的建议,可以通过此邮箱联系我们:tnsf@microsoft.com.



    2021年4月2日 10:08