Hi Doris Ho,
Is this a problem that has only recently occurred? Can everything work fine before?
What's the type of your account? POP, IMAP or Exchange?
And are there any error prompts when the issue happens?
Considering that the information you provided is very limited, I am unable to accurately identify the key of your problem for now. Please try to provide me with more related information for further research. You could check the common troubleshooting
methods mentioned in this article: Error occurs when you send or receive an email message in Outlook or Outlook Express
and see if your issue would have any difference.
By the way, please kindly understand that here users mainly focus on Chinese issues about Office clients and the English forum has been migrated to Microsoft Q&A forum. So, to better solve your issue, it is suggested for you to post your issue and updates
in the Microsoft Q&A Outlook forum and we can continue to discuss about your issue there.
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thanks for your understanding.
Regards,
Jeff Yang
Please remember to
mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact
tnsf@microsoft.com.
