询问者
系统遇到在线视频就蓝屏

问题
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win7 X64系统,一旦遇到网页中有在线播放的视频,立马蓝屏,而且每次蓝屏的代码都是基本一样的,内存换过不同品牌的,也试过单双通道,驱动全部是最新匹配的,但就是解决不了上述问题,希望有高人帮忙分析一下蓝屏代码,找找什么原因!谢谢
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\Minidump\083018-29499-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are availableSymbol search path is: *** Invalid ***
****************************************************************************
* Symbol loading may be unreliable without a symbol search path. *
* Use .symfix to have the debugger choose a symbol path. *
* After setting your symbol path, use .reload to refresh symbol locations. *
****************************************************************************
Executable search path is:
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
*********************************************************************
Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 7 Kernel Version 7601 (Service Pack 1) MP (16 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.24150.amd64fre.win7sp1_ldr_escrow.180528-1700
Machine Name:
Kernel base = 0xfffff800`0320d000 PsLoadedModuleList = 0xfffff800`0344cc90
Debug session time: Thu Aug 30 11:16:40.847 2018 (UTC + 8:00)
System Uptime: 0 days 4:31:33.877
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
*********************************************************************
Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Loading Kernel Symbols
...............................................................
................................................................
..................................................
Loading User Symbols
Loading unloaded module list
.............
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************Use !analyze -v to get detailed debugging information.
BugCheck D1, {64, b, 1, fffff88000e0ce9b}
Unable to load image \SystemRoot\system32\drivers\pci.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for pci.sys
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
***** Kernel symbols are WRONG. Please fix symbols to do analysis.*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
Probably caused by : pci.sys ( pci+ce9b )Followup: MachineOwner
---------
全部回复
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播放存在在本地的视频时是否一切正常?如果是可以着重检查一下浏览器的 Flash 插件。如果播放本地视频也蓝屏,请检查一下显卡驱动。
Alexis Zhang
http://mvp.microsoft.com/zh-cn/mvp/Jie%20Zhang-4000545
http://blogs.itecn.net/blogs/alexis推荐以 NNTP Bridge 桥接新闻组方式访问论坛。
本帖是回复帖,原帖作者是楼上的 "被幸福宠爱"
| win7 X64系统,一旦遇到网页中有在线播放的视频,立马蓝屏,而且每次蓝屏的代码都是基本一样的,内存换过不同品牌的,也试过单双通道,驱动全部是最新匹配的,但就是解决不了上述问题,希望有高人帮忙分析一下蓝屏代码,找找什么原因!
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你好,
如果是非在线视频会出现相同症状吗?
根据目前的情况,首先建议你更新一下你的显卡驱动器。并参考如下常见的蓝屏排错步骤:
解决 Windows 7 中的终止(蓝屏)错误
https://support.microsoft.com/zh-cn/help/17074/windows-7-resolving-stop-blue-screen-errors
如果没有解决,请把最新生成的几个minidump上传到网盘,分享下载链接。
注意:在公共网站上传任何log之前,请移除里面的隐私信息。
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com. -
Flash 插件是什么版本?是从 Adobe 网站获取的吗?
待机时蓝屏的问题可能与 Flash 是两个问题,具体原因需要分析 Crash Dump。
Alexis Zhang
http://mvp.microsoft.com/zh-cn/mvp/Jie%20Zhang-4000545
http://blogs.itecn.net/blogs/alexis推荐以 NNTP Bridge 桥接新闻组方式访问论坛。
本帖是回复帖,原帖作者是楼上的 "被幸福宠爱"
| 本地视频没有问题,浏览器插件已经是最新的了,最近还发现电脑待机不用的时候自己也蓝屏了
| -
又蓝了,没有开网页视频,怎么发送共享的地址啊?
发送共享地址不需要开网页视频。你只需要上传到百度云或者OneDrive之类的网盘,然后分享下载链接到这里就行了。
另外,请尝试上一贴中提到的常规解决办法。
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.