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系统遇到在线视频就蓝屏 RRS feed

  • 问题

  • win7 X64系统,一旦遇到网页中有在线播放的视频,立马蓝屏,而且每次蓝屏的代码都是基本一样的,内存换过不同品牌的,也试过单双通道,驱动全部是最新匹配的,但就是解决不了上述问题,希望有高人帮忙分析一下蓝屏代码,找找什么原因!谢谢

    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Windows\Minidump\083018-29499-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: *** Invalid ***
    ****************************************************************************
    * Symbol loading may be unreliable without a symbol search path.           *
    * Use .symfix to have the debugger choose a symbol path.                   *
    * After setting your symbol path, use .reload to refresh symbol locations. *
    ****************************************************************************
    Executable search path is:
    *********************************************************************
    * Symbols can not be loaded because symbol path is not initialized. *
    *                                                                   *
    * The Symbol Path can be set by:                                    *
    *   using the _NT_SYMBOL_PATH environment variable.                 *
    *   using the -y <symbol_path> argument when starting the debugger. *
    *   using .sympath and .sympath+                                    *
    *********************************************************************
    Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ntoskrnl.exe
    *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (16 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.24150.amd64fre.win7sp1_ldr_escrow.180528-1700
    Machine Name:
    Kernel base = 0xfffff800`0320d000 PsLoadedModuleList = 0xfffff800`0344cc90
    Debug session time: Thu Aug 30 11:16:40.847 2018 (UTC + 8:00)
    System Uptime: 0 days 4:31:33.877
    *********************************************************************
    * Symbols can not be loaded because symbol path is not initialized. *
    *                                                                   *
    * The Symbol Path can be set by:                                    *
    *   using the _NT_SYMBOL_PATH environment variable.                 *
    *   using the -y <symbol_path> argument when starting the debugger. *
    *   using .sympath and .sympath+                                    *
    *********************************************************************
    Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ntoskrnl.exe
    *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ..................................................
    Loading User Symbols
    Loading unloaded module list
    .............
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck D1, {64, b, 1, fffff88000e0ce9b}

    Unable to load image \SystemRoot\system32\drivers\pci.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for pci.sys
    *** ERROR: Module load completed but symbols could not be loaded for pci.sys
    ***** Kernel symbols are WRONG. Please fix symbols to do analysis.

    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    ***    Your debugger is not using the correct symbols                 ***
    ***                                                                   ***
    ***    In order for this command to work properly, your symbol path   ***
    ***    must point to .pdb files that have full type information.      ***
    ***                                                                   ***
    ***    Certain .pdb files (such as the public OS symbols) do not      ***
    ***    contain the required information.  Contact the group that      ***
    ***    provided you with these symbols if you need this command to    ***
    ***    work.                                                          ***
    ***                                                                   ***
    ***    Type referenced: nt!_KPRCB                                     ***
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    ***    Your debugger is not using the correct symbols                 ***
    ***                                                                   ***
    ***    In order for this command to work properly, your symbol path   ***
    ***    must point to .pdb files that have full type information.      ***
    ***                                                                   ***
    ***    Certain .pdb files (such as the public OS symbols) do not      ***
    ***    contain the required information.  Contact the group that      ***
    ***    provided you with these symbols if you need this command to    ***
    ***    work.                                                          ***
    ***                                                                   ***
    ***    Type referenced: nt!_KPRCB                                     ***
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    ***    Your debugger is not using the correct symbols                 ***
    ***                                                                   ***
    ***    In order for this command to work properly, your symbol path   ***
    ***    must point to .pdb files that have full type information.      ***
    ***                                                                   ***
    ***    Certain .pdb files (such as the public OS symbols) do not      ***
    ***    contain the required information.  Contact the group that      ***
    ***    provided you with these symbols if you need this command to    ***
    ***    work.                                                          ***
    ***                                                                   ***
    ***    Type referenced: nt!_KPRCB                                     ***
    ***                                                                   ***
    *************************************************************************
    Probably caused by : pci.sys ( pci+ce9b )

    Followup: MachineOwner
    ---------

    2018年8月31日 23:25

全部回复

  • 播放存在在本地的视频时是否一切正常?如果是可以着重检查一下浏览器的 Flash 插件。如果播放本地视频也蓝屏,请检查一下显卡驱动。


    Alexis Zhang

    http://mvp.microsoft.com/zh-cn/mvp/Jie%20Zhang-4000545
    http://blogs.itecn.net/blogs/alexis

    推荐以 NNTP Bridge 桥接新闻组方式访问论坛。

    本帖是回复帖,原帖作者是楼上的 "被幸福宠爱"

    | win7 X64系统,一旦遇到网页中有在线播放的视频,立马蓝屏,而且每次蓝屏的代码都是基本一样的,内存换过不同品牌的,也试过单双通道,驱动全部是最新匹配的,但就是解决不了上述问题,希望有高人帮忙分析一下蓝屏代码,找找什么原因!

    2018年9月1日 13:40
  • 你好,

    如果是非在线视频会出现相同症状吗?

    根据目前的情况,首先建议你更新一下你的显卡驱动器。并参考如下常见的蓝屏排错步骤:

    解决 Windows 7 中的终止(蓝屏)错误

    https://support.microsoft.com/zh-cn/help/17074/windows-7-resolving-stop-blue-screen-errors

    如果没有解决,请把最新生成的几个minidump上传到网盘,分享下载链接。

    注意:在公共网站上传任何log之前,请移除里面的隐私信息。


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    2018年9月3日 5:51
    版主
  • 本地视频没有问题,浏览器插件已经是最新的了,最近还发现电脑待机不用的时候自己也蓝屏了
    2018年9月3日 12:51
  • 本地视频没有问题,浏览器插件已经是最新的了,最近还发现电脑待机不用的时候自己也蓝屏了
    2018年9月3日 12:51
  • 又蓝了,没有开网页视频,怎么发送共享的地址啊?
    2018年9月3日 12:59
  • Flash 插件是什么版本?是从 Adobe 网站获取的吗?

    待机时蓝屏的问题可能与 Flash 是两个问题,具体原因需要分析 Crash Dump。


    Alexis Zhang

    http://mvp.microsoft.com/zh-cn/mvp/Jie%20Zhang-4000545
    http://blogs.itecn.net/blogs/alexis

    推荐以 NNTP Bridge 桥接新闻组方式访问论坛。

    本帖是回复帖,原帖作者是楼上的 "被幸福宠爱"

    | 本地视频没有问题,浏览器插件已经是最新的了,最近还发现电脑待机不用的时候自己也蓝屏了
    |

    2018年9月5日 14:50
  • 又蓝了,没有开网页视频,怎么发送共享的地址啊?

    发送共享地址不需要开网页视频。你只需要上传到百度云或者OneDrive之类的网盘,然后分享下载链接到这里就行了。

    另外,请尝试上一贴中提到的常规解决办法。


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    2018年9月6日 9:48
    版主