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疑OFFICE-WORD-2007因使用自定义模板或自定义设置导致打开文件提示[WORD遇到错误需要关闭] RRS feed

  • 常规讨论

  • HI,大家好:

        文中有两个文本,这是注册表项,可以保存为*.reg 导入注册表,查看故障现象!

       =============================================
       OK的注册表项:
       Windows Registry Editor Version 5.00

    [HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data]
    "Toolbars"=hex:4a,00,00,00,a0,01,00,00,00,00,00,00
    "Settings"=hex:ba,00,72,03,30,01,00,00,96,01,00,00,04,00,00,00,1e,00,00,00,1e,\
      00,00,00,1e,00,00,00,1e,00,00,00,1e,00,00,00,1e,00,00,00,22,00,00,00,1e,00,\
      00,00,1e,00,00,00,1e,00,00,00,06,00,00,00,06,00,00,00,06,00,00,00,06,00,00,\
      00,06,00,00,00,00,00,00,00,06,00,00,00,06,00,00,00,00,00,00,00,00,00,00,00,\
      00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
      00,00,00,00,00,00,00,12,00,00,00,06,00,00,00,02,00,00,00,02,00,00,00,02,00,\
      00,00,02,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,48,00,00,00,06,00,00,\
      00,06,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
      00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
      00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
      00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
      00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
      00,00,00,00,00,00,00,00,04,00,00,00,06,00,00,00,69,ac,08,5b,44,9c,04,bd,a2,\
      01,ac,42,b9,90,00,00,04,60,30,d0,06,00,04,00,0a,00,2d,00,af,00,00,00,af,00,\
      00,00,38,04,00,00,71,02,00,00,00,00,04,06,03,00,00,00,00,00,00,00,00,00,00,\
      00,00,00,00,00,00,04,a7,01,18,04,37,00,c8,00,98,04,01,80,ff,ff,00,00,00,00,\
      00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,74,20,00,00,00,00,00,\
      00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,01,00,06,00,00,00,05,00,\
      00,00,0c,02,00,03,00,00,05,02,00,00,00,00,00,00,a0,04,02,00,00,00,12,00,00,\
      00,04,60,30,d0,ba,00,94,00,64,00,00,00,00,00,00,ff,00,00,ff,00,00,00,00,00,\
      00,ff,01,00,00,00,13,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,74,43,65,\
      0e,00,00,00,00,00,00,0a,00,00,00,00,00,01,00,43,02,00,00,00,00,a8,03,00,00,\
      1d,48,18,00,00,00,00,00,00,00,00,00,50,00,00,00,00,00,00,00,00,00,00,00,00,\
      00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
      00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
      00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,0d,00,00,00,00,00,00,00,00,00,\
      00,00,00,d4,94,46,00,d4,94,46,01,00,00,00,2f,11,00,00,00,08,0a,00,06,00,00,\
      00,03,33,52,c1,24,00,00,00,0a,05,0c,0c,03,02,04,06,00,00,03,00,00,01,01,01,\
      06,06,06,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,63,63,19,\
      00,00,00,01,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,03,00,00,00,20,00,\
      64,00,00,00,63,63,19,00,00,00,8c,0a,00,00,00,00,65,0e,00,00,4b,00,00,00,4b,\
      00,00,00,20,00,64,00,00,00,63,63,19,00,00,00,8c,0a,00,00,00,00,65,0e,00,00,\
      4b,00,00,00,4b,00,00,00,21,00,19,00,00,00,63,63,19,00,00,00,8c,0a,00,00,00,\
      00,65,0e,00,00,4b,00,00,00,4b,00,00,00,20,00,64,00,00,00,63,63,19,00,00,00,\
      8c,0a,00,00,00,00,65,0e,00,00,4b,00,00,00,4b,00,00,00,20,00,64,00,00,00,63,\
      01,19,00,00,00,8c,0a,00,00,00,00,65,0e,00,00,4b,00,00,00,4b,00,00,00,20,00,\
      64,00,00,00,63,01,19,00,00,00,8c,0a,00,00,00,00,ef,13,00,00,4b,00,00,00,4b,\
      00,00,00,64,00,00,00,20,00,64,00,00,00,63,63,19,00,00,00,8c,0a,00,00,00,00,\
      65,0e,00,00,4b,00,00,00,4b,00,00,00,20,00,64,00,00,00,63,63,19,00,00,00,8c,\
      0a,00,00,00,00,65,0e,00,00,4b,00,00,00,4b,00,00,00,20,00,64,00,00,00,63,63,\
      19,00,00,00,8c,0a,00,00,00,00,65,0e,00,00,4b,00,00,00,4b,00,00,00,90,02,00,\
      00,37,00,00,01,01,01,01,01,01,01,00,01,01,01,00,01,01,00,01,01,01,00,01,00,\
      01,00,01,01,01,01,01,01,01,01,00,01,00,02,00,03,01,03,01,03,01,03,00,03,01,\
      02,00,03,01,03,01,03,01,03,01,00,00,23,01,01,01,01,01,01,01,01,01,01,01,01,\
      01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,\
      01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,\
      01,01,01,01,01,01,01,01,01,22,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,\
      01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,\
      01,01,01,01,01,03,01,01,01,01,01,01,01,01,01,01,01,01,01,ff,ff,cf,ff,ff,ff,\
      00,00,86,02,ff,ff,00,00,86,02,ff,ff,00,00,0c,00,ff,ff,00,00,01,00,ff,ff,00,\
      00,01,00,ff,ff,00,00,01,00,5a,00,48,00,41,00,4e,00,47,00,57,00,45,00,49,00,\
      00,00,20,5f,1f,4f,00,00,00,00,00,00,00,00,00,00,87,fb,ff,03,00,00,3e,00,02,\
      02,00,00,06,00,09,00,34,00,00,00,00,00,90,00,90,00,00,00,00,00,0f,00,00,00,\
      ff,ff,ff,00,00,00,00,00,00,00,14,00,14,00,00,00,00,00,00,00,02,63,78,00,c8,\
      00,00,00,00,00,14,00,00,00,00,00,90,00,90,00,80,00,ff,ff,00,00,08,00,ff,ff,\
      00,00,08,00,ff,ff,00,00,04,00,00,00,00,00

      =====================================================
      故障的注册表项:
      Windows Registry Editor Version 5.00

    [HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data]
    "Toolbars"=hex:4a,00,00,00,a0,01,00,00,00,00,00,00
    "Settings"=hex:ba,00,72,03,30,01,00,00,96,01,00,00,04,00,00,00,1e,00,00,00,1e,\
      00,00,00,1e,00,00,00,1e,00,00,00,1e,00,00,00,1e,00,00,00,22,00,00,00,1e,00,\
      00,00,1e,00,00,00,1e,00,00,00,06,00,00,00,06,00,00,00,06,00,00,00,06,00,00,\
      00,06,00,00,00,00,00,00,00,06,00,00,00,1b,00,00,00,00,00,00,00,00,00,00,00,\
      00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
      00,00,00,00,00,00,00,12,00,00,00,06,00,00,00,02,00,00,00,02,00,00,00,12,00,\
      00,00,02,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,48,00,00,00,06,00,00,\
      00,06,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
      00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
      00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
      00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
      00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
      00,00,00,00,00,00,00,00,04,00,00,00,d4,00,00,00,69,ac,08,5b,44,9e,04,bd,a2,\
      01,ac,42,f9,90,00,00,04,63,30,d4,06,00,75,00,0a,00,2d,00,16,00,00,00,16,00,\
      00,00,38,04,00,00,71,02,00,00,00,00,04,06,03,00,00,00,00,00,00,00,00,00,00,\
      00,00,00,00,00,00,04,a7,01,18,04,37,00,c8,00,98,04,01,80,ff,ff,00,00,00,00,\
      00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,74,20,00,00,00,00,00,\
      00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,01,00,06,00,00,00,05,00,\
      00,00,0c,02,00,03,40,00,05,02,00,00,00,00,00,00,a0,04,02,00,00,00,12,00,00,\
      00,04,60,30,d0,ba,00,94,00,64,00,00,00,00,00,00,ff,00,00,00,00,00,ff,00,00,\
      00,ff,01,00,00,00,13,00,04,00,00,00,00,00,00,00,00,00,00,00,00,00,74,43,66,\
      0e,00,00,00,00,00,00,0a,00,00,00,00,00,01,00,43,02,00,00,04,08,a8,03,00,00,\
      1d,28,18,00,00,00,00,00,00,00,00,00,50,00,00,00,00,00,00,00,00,00,00,00,00,\
      00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
      00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
      00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,0d,00,00,00,00,00,00,00,00,00,\
      00,00,00,d4,94,46,00,d4,94,46,01,00,00,00,2f,01,00,00,00,08,0a,00,06,00,00,\
      00,03,33,52,c1,24,00,00,00,0a,05,0c,0c,03,02,04,06,00,00,03,00,00,01,01,01,\
      06,06,06,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,63,63,19,\
      00,00,00,01,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,03,00,00,00,20,00,\
      64,00,00,00,63,63,19,00,00,00,8c,0a,00,00,00,00,65,0e,00,00,4b,00,00,00,4b,\
      00,00,00,20,00,64,00,00,00,63,63,19,00,00,00,8c,0a,00,00,00,00,66,0e,00,00,\
      4b,00,00,00,4b,00,00,00,21,00,19,00,00,00,63,63,19,00,00,00,8c,0a,00,00,00,\
      00,65,0e,00,00,4b,00,00,00,4b,00,00,00,20,00,64,00,00,00,63,63,19,00,00,00,\
      8c,0a,00,00,00,00,65,0e,00,00,4b,00,00,00,4b,00,00,00,20,00,64,00,00,00,63,\
      01,19,00,00,00,8c,0a,00,00,00,00,66,0e,00,00,4b,00,00,00,4b,00,00,00,20,00,\
      64,00,00,00,01,02,19,00,00,00,8c,0a,00,00,00,00,ef,13,00,00,4b,00,00,00,4b,\
      00,00,00,64,00,00,00,20,00,64,00,00,00,63,63,19,00,00,00,8c,0a,00,00,00,00,\
      65,0e,00,00,4b,00,00,00,4b,00,00,00,20,00,64,00,00,00,63,63,19,00,00,00,8c,\
      0a,00,00,00,00,65,0e,00,00,4b,00,00,00,4b,00,00,00,20,00,64,00,00,00,63,63,\
      19,00,00,00,8c,0a,00,00,00,00,65,0e,00,00,4b,00,00,00,4b,00,00,00,90,02,00,\
      00,37,00,00,01,01,01,01,01,01,01,00,01,01,01,00,01,01,00,01,01,01,00,01,00,\
      01,00,01,01,01,01,01,01,01,01,00,01,00,02,00,03,01,03,01,03,01,03,00,03,01,\
      02,00,03,01,03,01,03,01,03,01,00,00,23,01,01,01,01,01,01,01,01,01,01,01,01,\
      01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,\
      01,01,01,b1,01,01,01,00,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,\
      01,01,00,01,01,01,41,01,01,f2,01,f1,01,01,01,01,01,01,01,01,01,01,01,01,01,\
      01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,71,f1,51,51,00,01,\
      01,01,01,01,01,03,11,01,01,01,01,01,01,01,01,f1,01,01,01,ff,ff,cf,ff,ff,ff,\
      00,00,86,02,ff,ff,00,00,86,02,ff,ff,00,00,0c,00,ff,ff,00,00,01,00,ff,ff,00,\
      00,01,00,ff,ff,01,00,01,00,09,00,ff,4e,8b,5b,5f,00,47,00,42,00,32,00,33,00,\
      31,00,32,00,00,5a,00,48,00,41,00,4e,00,47,00,57,00,45,00,49,00,00,00,20,5f,\
      1f,4f,00,00,00,00,00,00,5c,00,41,00,50,00,41,00,2e,00,58,00,53,00,4c,00,00,\
      00,00,00,87,fb,ff,03,00,00,3e,00,02,02,00,00,06,00,09,00,34,00,00,00,00,00,\
      90,00,90,00,00,00,00,00,0f,00,00,00,ff,ff,ff,00,00,00,00,00,00,00,14,00,14,\
      00,00,00,00,00,00,00,02,63,78,00,c8,00,00,00,00,00,14,00,00,00,00,00,90,00,\
      90,00,80,00,ff,ff,00,00,08,00,ff,ff,00,00,08,00,ff,ff,0b,00,04,00,01,00,20,\
      00,01,80,14,00,0b,00,43,00,6f,00,75,00,72,00,69,00,65,00,72,00,20,00,4e,00,\
      65,00,77,00,01,80,14,00,0b,00,43,00,6f,00,75,00,72,00,69,00,65,00,72,00,20,\
      00,4e,00,65,00,77,00,01,80,14,00,0b,00,43,00,6f,00,75,00,72,00,69,00,65,00,\
      72,00,20,00,4e,00,65,00,77,00,01,80,14,00,01,00,20,00,01,80,14,00,0b,00,43,\
      00,6f,00,75,00,72,00,69,00,65,00,72,00,20,00,4e,00,65,00,77,00,01,80,14,00,\
      09,00,4d,00,53,00,20,00,47,00,6f,00,74,00,68,00,69,00,63,00,01,80,15,00,07,\
      00,4d,00,69,00,6e,00,67,00,4c,00,69,00,55,00,01,80,18,00,02,00,8b,5b,53,4f,\
      01,80,15,00,05,00,44,00,6f,00,74,00,75,00,6d,00,01,80,14,00,01,00,20,00,01,\
      80,1c,00,12,00,00,00,01,00,00,80,01,00,00,80,0d,00,00,00,01,00,00,80,01,00,\
      00,80,1c,00,00,00,01,00,00,80,01,00,00,80,2b,00,00,00,f2,02,00,00,63,01,00,\
      00,4c,00,00,00,01,00,00,80,01,00,00,80,75,00,00,00,01,00,00,80,01,00,00,80,\
      43,01,00,00,01,00,00,80,01,00,00,80,fa,01,00,00,01,00,00,80,01,00,00,80,14,\
      02,00,00,01,00,00,80,01,00,00,80,47,02,00,00,01,00,00,80,01,00,00,80,48,02,\
      00,00,01,00,00,80,01,00,00,80,69,02,00,00,01,00,00,80,01,00,00,80,71,02,00,\
      00,bb,02,00,00,2c,01,00,00,86,02,00,00,01,00,00,80,01,00,00,80,97,02,00,00,\
      01,00,00,80,01,00,00,80,a8,02,00,00,d0,02,00,00,b5,01,00,00,ba,0b,00,00,d0,\
      02,00,00,b6,01,00,00,1e,57,00,00,cf,02,00,00,b6,01,00,00,c0,5d,00,00

      ======================================================
      默认,测试机打开WORD提示遇到错误需要关闭,重新导致OK的注册表项后,故障消失,
      正在查明WORD自定义设置,怀疑是这个问题,大家能否提些建议性意见?多谢.


    2011年7月11日 3:31

全部回复

  • 在查明OFFICE WORD 打开该文档时临时生成的.XML文件,内容如下:

    ===========================

    <?xml version="1.0" encoding="UTF-16"?>
    <WERReportMetadata>
     <OSVersionInformation>
      <WindowsNTVersion>6.1</WindowsNTVersion>
      <Build>7600 </Build>
      <Product>(0x4): Windows 7 Enterprise</Product>
      <Edition>Enterprise</Edition>
      <BuildString>7600.16792.x86fre.win7_gdr.110408-1633</BuildString>
      <Revision>1</Revision>
      <Flavor>Multiprocessor Free</Flavor>
      <Architecture>X86</Architecture>
      <LCID>2052</LCID>
     </OSVersionInformation>
     <ParentProcessInformation>
      <ParentProcessId>3224</ParentProcessId>
      <ParentProcessPath>C:\Windows\explorer.exe</ParentProcessPath>
      <ParentProcessCmdLine>C:\Windows\Explorer.EXE</ParentProcessCmdLine>
     </ParentProcessInformation>
     <ProblemSignatures>
      <EventType>APPCRASH</EventType>
      <Parameter0>WINWORD.EXE</Parameter0>
      <Parameter1>12.0.6545.5000</Parameter1>
      <Parameter2>4c653e57</Parameter2>
      <Parameter3>wwlib.dll</Parameter3>
      <Parameter4>12.0.6545.5000</Parameter4>
      <Parameter5>4c653fe2</Parameter5>
      <Parameter6>c0000005</Parameter6>
      <Parameter7>00095e18</Parameter7>
     </ProblemSignatures>
     <DynamicSignatures>
      <Parameter1>6.1.7600.2.0.0.256.4</Parameter1>
      <Parameter2>2052</Parameter2>
     </DynamicSignatures>
     <SystemInformation>
      <MID>A87CB517-B6AE-4ECE-81FA-CF10459C93BE</MID>
      <SystemManufacturer>LENOVO</SystemManufacturer>
      <SystemProductName>1111111</SystemProductName>
      <BIOSVersion>2RKT53AUS</BIOSVersion>
     </SystemInformation>
    </WERReportMetadata>


    2011年7月11日 6:07
  • 您好:

    尝试使用word2007的安全模式登录,如果能正常登录说明是Word模板文件损坏,只要直接将其删除让Word重新建立即可解决问题:可以通过搜索Normal.dot(隐藏文件),找到后删除,也可以直接发删除,也可以直接定位,默认位置在c:\Documents and settings\账户名称\Application Data\Microsoft\Templates。

    Best Regards,

    Nick Wan

    2011年7月14日 4:46
    版主