HI
“monochrome”
1.what's "monochrome" mean? only black or only yellow ?
2.can you enter winver in command prompt on win10 computer and look the os version and os version number ?[for example windows 10 enterprise 1809 (os build 17763.316)]
3.what's the issue printers model ?
4.If you print "test page" on both printer server and client computer respectively, do they all cannot print and print jobs stay in queue?
How to Print a Test Page in Windows
https://www.dell.com/support/article/sg/en/sgbsd1/sln153411/how-to-print-a-test-page-in-windows?lang=en
5.what's printer driver did you use now ?
6.did you go to printer official website to downloand and install the latest printer driver to check the result ?
7.if we install issue print on other computer,will the same issue happen on other computer ?
Best Regards
Andy YOU
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