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系统蓝屏,请求解决 RRS feed

答案

  • 你好,

     

    以下是dump文件分析结果:

    *******************************************************************************

    *                                                                                                                                                          *

    *                        Bugcheck Analysis                                                                                                     *

    *                                                                                                                                                          *

    *******************************************************************************

     

    WHEA_UNCORRECTABLE_ERROR (124)

    A fatal hardware error has occurred. Parameter 1 identifies the type of error

    source that reported the error. Parameter 2 holds the address of the

    WHEA_ERROR_RECORD structure that describes the error conditon.

    Arguments:

    Arg1: 00000000, Machine Check Exception

    Arg2: 8728a024, Address of the WHEA_ERROR_RECORD structure.

    Arg3: b2004000, High order 32-bits of the MCi_STATUS value.

    Arg4: e5000175, Low order 32-bits of the MCi_STATUS value.

     

    Debugging Details:

    ------------------

     

     

    BUGCHECK_STR:  0x124_AuthenticAMD

     

    CUSTOMER_CRASH_COUNT:  1

     

    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

     

    PROCESS_NAME:  QQ.exe

     

    CURRENT_IRQL:  1f

     

    STACK_TEXT: 

    807cb8cc 84017f3f 00000124 00000000 8728a024 nt!KeBugCheckEx+0x1e

    807cb908 8410f044 87289c31 8728a024 840a8610 hal!HalBugCheckSystem+0xab

    807cb938 840181f1 8728aea8 84025e40 00000000 nt!WheaReportHwError+0x230

    807cba4c 840182e3 8728aea8 8728aef8 00000000 hal!HalpMcaReportError+0x3b

    807cba70 8401854f 00000000 8728aef8 807cbb90 hal!HalpMceHandler+0x8b

    807cba80 8400e5f5 00000000 00000000 00000000 hal!HalpHandleMachineCheck+0x3b

    807cbb90 8400b261 00000000 807c6750 00000000 hal!HalpMcaExceptionHandler+0x87

    807cbb90 00000000 00000000 807c6750 00000000 hal!HalpMcaExceptionHandlerWrapper+0x89

     

     

    STACK_COMMAND:  kb

     

    FOLLOWUP_NAME:  MachineOwner

     

    MODULE_NAME: hardware

     

    IMAGE_NAME:  hardware

     

    DEBUG_FLR_IMAGE_TIMESTAMP:  0

     

    FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_CACHE

     

    BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_CACHE

     

    Followup: MachineOwner

    ---------

     

    根据dump文件,QQ程序导致系统蓝屏,可能由于你用的QQ版本于Windows 7不兼容。另外,硬件驱动也存在问题,请升级你所有硬件(显卡,网卡,芯片集的驱动)

     

     

    Regards,

    Leo   Huang

     

     


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    • 已标记为答案 epxie 2011年7月26日 6:48
    2011年7月26日 3:36
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