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win7 dmp windbg 蓝屏黑屏 分析,在线等~ RRS feed

  • 问题

  • 大师:

    近日碰到游戏过程中黑屏1-2S然后恢复,画面不定期的crash一下,休眠恢复过程中中断并关机 。。还有一次蓝屏。。 求大师分析下最新的一个dmp,下面是我windbg出来的信息。

    跪谢了。


    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Users\TU\Desktop\032515-6115-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols;srv*
    Executable search path is:
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.18741.amd64fre.win7sp1_gdr.150202-1526
    Machine Name:
    Kernel base = 0xfffff800`0464e000 PsLoadedModuleList = 0xfffff800`04892890
    Debug session time: Wed Mar 25 07:32:03.530 2015 (GMT+8)
    System Uptime: 0 days 12:19:29.295
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .........................................................
    Loading User Symbols
    Loading unloaded module list
    .......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 3B, {c0000005, fffff88000c05039, fffff8800c5a3790, 0}

    Probably caused by : fileinfo.sys ( fileinfo!FIStreamGet+52 )

    Followup: MachineOwner
    ---------

    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff88000c05039, Address of the exception record for the exception that caused the bugcheck
    Arg3: fffff8800c5a3790, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.

    Debugging Details:
    ------------------


    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - 0x%08lx

    FAULTING_IP:
    FLTMGR!GetContextFromStreamList+99
    fffff880`00c05039 488b4820        mov     rcx,qword ptr [rax+20h]

    CONTEXT:  fffff8800c5a3790 -- (.cxr 0xfffff8800c5a3790)
    rax=0000000022000000 rbx=0000000000000000 rcx=0000000022000000
    rdx=fffffa800d4ecbb0 rsi=fffffa80122f3a10 rdi=fffffa80122f39c0
    rip=fffff88000c05039 rsp=fffff8800c5a4170 rbp=fffff8800c5a42b0
     r8=0000000000000000  r9=fffff8800c5a42a8 r10=fffffa80122f39c8
    r11=0000000000000011 r12=fffff8800c5a42a8 r13=fffffa80105840c0
    r14=0000000000000000 r15=fffffa800d4ecbb0
    iopl=0         nv up ei pl nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
    FLTMGR!GetContextFromStreamList+0x99:
    fffff880`00c05039 488b4820        mov     rcx,qword ptr [rax+20h] ds:002b:00000000`22000020=????????????????
    Resetting default scope

    CUSTOMER_CRASH_COUNT:  1

    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

    BUGCHECK_STR:  0x3B

    PROCESS_NAME:  QQPCRTP.exe

    CURRENT_IRQL:  0

    LAST_CONTROL_TRANSFER:  from fffff88000c0fdbe to fffff88000c05039

    STACK_TEXT: 
    fffff880`0c5a4170 fffff880`00c0fdbe : fffffa80`122f39c0 fffff880`0c5a42a8 fffffa80`131f0010 00000000`00000000 : FLTMGR!GetContextFromStreamList+0x99
    fffff880`0c5a41f0 fffff880`0168e052 : fffffa80`122f39c0 fffff140`2bde1607 fffff880`0c5a4440 fffff880`018f1d78 : FLTMGR!FltGetStreamContext+0x3e
    fffff880`0c5a4220 fffff880`0168cb07 : fffff140`2bde1607 00000000`00000000 00000000`00000000 00000000`00000000 : fileinfo!FIStreamGet+0x52
    fffff880`0c5a4290 fffff880`00c04288 : 00000000`00000000 00000000`00000000 fffffa80`165a6fb8 00000000`00000000 : fileinfo!FIPostCreateCallback+0xf3
    fffff880`0c5a4320 fffff880`00c02d1b : fffffa80`122f39c0 fffffa80`10584260 fffffa80`0d4ecbb0 fffffa80`0d4ecdd0 : FLTMGR!FltpPerformPostCallbacks+0x368
    fffff880`0c5a43f0 fffff880`00c222b9 : fffffa80`165a6c60 fffffa80`0d2bb800 fffffa80`165a6c00 fffffa80`0d1df970 : FLTMGR!FltpLegacyProcessingAfterPreCallbacksCompleted+0x39b
    fffff880`0c5a4480 fffff800`049c4dbc : 00000000`00000045 fffffa80`165b47b8 fffffa80`12058f20 00000000`00000000 : FLTMGR!FltpCreate+0x2a9
    fffff880`0c5a4530 fffff800`049c0738 : fffffa80`0d18ba50 fffff800`00000000 fffffa80`165b4600 00000000`00000001 : nt!IopParseDevice+0x14d3
    fffff880`0c5a4690 fffff800`049c1956 : 00000000`00000000 fffffa80`165b4600 00000000`00000c9c fffffa80`0cb048a0 : nt!ObpLookupObjectName+0x588
    fffff880`0c5a4780 fffff800`049a0816 : 00000000`00000000 00000000`0b37e168 fffff680`003aa501 fffff800`046e0463 : nt!ObOpenObjectByName+0x306
    fffff880`0c5a4850 fffff800`046c2153 : fffffa80`11c24060 fffff880`0c5a4b60 fffffa80`11c24060 00000000`0cdef6c4 : nt!NtQueryAttributesFile+0x145
    fffff880`0c5a4ae0 00000000`7797168a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`0b37e128 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7797168a


    FOLLOWUP_IP:
    fileinfo!FIStreamGet+52
    fffff880`0168e052 8bd8            mov     ebx,eax

    SYMBOL_STACK_INDEX:  2

    SYMBOL_NAME:  fileinfo!FIStreamGet+52

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: fileinfo

    IMAGE_NAME:  fileinfo.sys

    DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc481

    STACK_COMMAND:  .cxr 0xfffff8800c5a3790 ; kb

    FAILURE_BUCKET_ID:  X64_0x3B_fileinfo!FIStreamGet+52

    BUCKET_ID:  X64_0x3B_fileinfo!FIStreamGet+52

    Followup: MachineOwner
    ---------

    0: kd> kv
    Child-SP          RetAddr           : Args to Child                                                           : Call Site
    fffff880`0c5a2ec8 fffff800`046c2469 : 00000000`0000003b 00000000`c0000005 fffff880`00c05039 fffff880`0c5a3790 : nt!KeBugCheckEx
    fffff880`0c5a2ed0 fffff800`046c1dbc : fffff880`0c5a3110 fffff800`0469ac3d fffff800`04823bc4 fffff880`0c5a4850 : nt!KiBugCheckDispatch+0x69
    fffff880`0c5a3010 fffff800`046ee6cd : fffff800`048e67d8 00000000`00000000 fffff800`0464e000 fffff880`0c5a3f38 : nt!KiSystemServiceHandler+0x7c
    fffff880`0c5a3050 fffff800`046ed4a5 : fffff800`04814a24 fffff880`0c5a30c8 fffff880`0c5a3f38 fffff800`0464e000 : nt!RtlpExecuteHandlerForException+0xd
    fffff880`0c5a3080 fffff800`046fe431 : fffff880`0c5a3f38 fffff880`0c5a3790 fffff880`00000000 fffffa80`122f39c0 : nt!RtlDispatchException+0x415
    fffff880`0c5a3760 fffff800`046c2542 : fffff880`0c5a3f38 00000000`00000000 fffff880`0c5a3fe0 fffffa80`122f3a10 : nt!KiDispatchException+0x135
    fffff880`0c5a3e00 fffff800`046c10ba : 00000000`00000000 00000000`22000020 ffff004e`00330000 00000000`00000000 : nt!KiExceptionDispatch+0xc2
    fffff880`0c5a3fe0 fffff880`00c05039 : fffffa80`105840c0 fffff880`0c5a4220 fffffa80`12058f20 fffff880`00c04aae : nt!KiPageFault+0x23a (TrapFrame @ fffff880`0c5a3fe0)
    fffff880`0c5a4170 fffff880`00c0fdbe : fffffa80`122f39c0 fffff880`0c5a42a8 fffffa80`131f0010 00000000`00000000 : FLTMGR!GetContextFromStreamList+0x99
    fffff880`0c5a41f0 fffff880`0168e052 : fffffa80`122f39c0 fffff140`2bde1607 fffff880`0c5a4440 fffff880`018f1d78 : FLTMGR!FltGetStreamContext+0x3e
    fffff880`0c5a4220 fffff880`0168cb07 : fffff140`2bde1607 00000000`00000000 00000000`00000000 00000000`00000000 : fileinfo!FIStreamGet+0x52
    fffff880`0c5a4290 fffff880`00c04288 : 00000000`00000000 00000000`00000000 fffffa80`165a6fb8 00000000`00000000 : fileinfo!FIPostCreateCallback+0xf3
    fffff880`0c5a4320 fffff880`00c02d1b : fffffa80`122f39c0 fffffa80`10584260 fffffa80`0d4ecbb0 fffffa80`0d4ecdd0 : FLTMGR!FltpPerformPostCallbacks+0x368
    fffff880`0c5a43f0 fffff880`00c222b9 : fffffa80`165a6c60 fffffa80`0d2bb800 fffffa80`165a6c00 fffffa80`0d1df970 : FLTMGR!FltpLegacyProcessingAfterPreCallbacksCompleted+0x39b
    fffff880`0c5a4480 fffff800`049c4dbc : 00000000`00000045 fffffa80`165b47b8 fffffa80`12058f20 00000000`00000000 : FLTMGR!FltpCreate+0x2a9
    fffff880`0c5a4530 fffff800`049c0738 : fffffa80`0d18ba50 fffff800`00000000 fffffa80`165b4600 00000000`00000001 : nt!IopParseDevice+0x14d3
    fffff880`0c5a4690 fffff800`049c1956 : 00000000`00000000 fffffa80`165b4600 00000000`00000c9c fffffa80`0cb048a0 : nt!ObpLookupObjectName+0x588
    fffff880`0c5a4780 fffff800`049a0816 : 00000000`00000000 00000000`0b37e168 fffff680`003aa501 fffff800`046e0463 : nt!ObOpenObjectByName+0x306
    fffff880`0c5a4850 fffff800`046c2153 : fffffa80`11c24060 fffff880`0c5a4b60 fffffa80`11c24060 00000000`0cdef6c4 : nt!NtQueryAttributesFile+0x145
    fffff880`0c5a4ae0 00000000`7797168a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13 (TrapFrame @ fffff880`0c5a4ae0)


    Ben

    2015年3月25日 4:03

答案

  • 你先把腾讯管家给卸载了,然后重新安装一下主板与显卡的驱动,确认一下驱动没有问题,再试试。如果依然有问题,不排除硬件故障。


    Alexis Zhang

    http://mvp.microsoft.com/zh-cn/mvp/Jie%20Zhang-4000545
    http://blogs.itecn.net/blogs/alexis

    推荐以 NNTP Bridge 桥接新闻组方式访问论坛。

    本帖是回复帖,原帖作者是楼上的 <bigtongue>;

    | 近日碰到游戏过程中黑屏1-2S然后恢复,画面不定期的crash一下,休眠恢复过程中中断并关机 。。还有一次蓝屏。。 求大师分析下最新的一个dmp,下面是我windbg出来的信息。

    2015年3月25日 23:03

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