通过DrWtsn32得出的日志由于比较大我截取了一些：
Application exception occurred:
App: C:\Program Files\Tracker Software\PDF Viewer\PDFXCview.exe (pid=2768)
When: 2012-11-19 @ 16:04:24.226
Exception number: c0000005 (access violation)
*** ERROR: Module load completed but symbols could not be loaded for C:\Program Files\Tracker Software\PDF Viewer\PDFXCview.exe
function: <nosymbols>
No prior disassembly possible
:
00000000 ?? ???
00000002 ?? ???
00000004 ?? ???
00000006 ?? ???
00000008 ?? ???
0000000a ?? ???
0000000c ?? ???
0000000e ?? ???
FAULT ->:
00000000 ?? ???
Error 0x00000001
00000002 ?? ???
00000004 ?? ???
00000006 ?? ???
00000008 ?? ???
0000000a ?? ???
0000000c ?? ???
0000000e ?? ???
00000010 ?? ???
00000012 ?? ???
*----> Stack Back Trace <----*
WARNING: Stack unwind information not available. Following frames may be wrong.
ChildEBP RetAddr Args to Child
00126874 0071887b 00000003 00000000 00126890 0x0
00000002 00000000 00000000 00000000 00000000 PDFXCview+0x31887b
*----> Raw Stack Dump <----*
0000000000126878 7b 88 71 00 03 00 00 00 - 00 00 00 00 90 68 12 00 {.q..........h..
0000000000126888 07 00 00 00 a8 81 08 02 - be 94 41 7e 74 c1 42 7e ..........A~t.B~
0000000000126898 40 0f 07 00 81 02 00 00 - 01 00 00 00 c0 68 12 00 @............h..
00000000001268a8 d9 8d 42 7e 40 0f 07 00 - 08 00 00 00 c2 0f 01 00 ..B~@...........
00000000001268b8 00 00 00 00 00 00 00 00 - d9 8b 41 7e 88 10 47 7e ..........A~..G~
00000000001268c8 60 00 00 00 08 69 12 00 - ac 8d 42 7e 8b 8d 42 7e `....i....B~..B~
00000000001268d8 70 69 12 00 20 8d 42 7e - 00 00 00 00 00 00 00 00 pi.. .B~........
00000000001268e8 20 8d 42 7e 00 00 00 00 - d8 68 12 00 1c 69 12 00 .B~.....h...i..
00000000001268f8 8c 69 12 00 8f 04 44 7e - 40 0f 07 00 18 b3 16 01 .i....D~@.......
0000000000126908 24 69 12 00 26 8b 41 7e - 18 b3 16 01 f0 ff ff ff $i..&.A~........
0000000000126918 00 00 00 00 40 0f 07 00 - a8 81 08 02 5c 69 12 00 ....@.......\i..
0000000000126928 d1 88 41 7e 18 b3 16 01 - f0 ff ff ff da 88 41 7e ..A~..........A~
0000000000126938 40 0f 07 00 a8 81 08 02 - 00 00 00 00 38 69 12 00 @...........8i..
0000000000126948 5c 69 12 00 bc 6a 12 00 - 8f 04 44 7e e0 88 41 7e \i...j....D~..A~
0000000000126958 ff ff ff ff da 88 41 7e - 85 d3 6e 00 bd 29 72 00 ......A~..n..)r.
0000000000126968 c2 0f 01 00 00 00 00 00 - 40 0f 07 00 a8 81 08 02 ........@.......
0000000000126978 40 6a 12 00 00 00 00 00 - 00 00 00 00 00 00 00 00 @j..............
0000000000126988 40 0f 07 00 00 00 00 00 - 00 00 00 00 00 00 00 00 @...............
0000000000126998 00 00 00 00 79 8e 72 00 - c2 0f 01 00 07 00 00 00 ....y.r.........
00000000001269a8 0c 90 72 00 00 00 00 00 - 40 0f 07 00 00 00 00 00 ..r.....@.......
*----> State Dump for Thread Id 0x5a0 <----*
eax=77df848a ebx=0172fed0 ecx=00000000 edx=00000011 esi=00000000 edi=7ffda000
eip=7c90e514 esp=0172fea8 ebp=0172ff44 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINNT\system32\ntdll.dll -
function: ntdll!KiFastSystemCallRet
7c90e4fa e829000000 call ntdll!RtlRaiseException (7c90e528)
7c90e4ff 8b0424 mov eax,[esp]
7c90e502 8be5 mov esp,ebp
7c90e504 5d pop ebp
7c90e505 c3 ret
7c90e506 8da42400000000 lea esp,[esp]
7c90e50d 8d4900 lea ecx,[ecx]
ntdll!KiFastSystemCall:
7c90e510 8bd4 mov edx,esp
7c90e512 0f34 sysenter
ntdll!KiFastSystemCallRet:
7c90e514 c3 ret
7c90e515 8da42400000000 lea esp,[esp]
7c90e51c 8d642400 lea esp,[esp]
ntdll!KiIntSystemCall:
7c90e520 8d542408 lea edx,[esp+0x8]
7c90e524 cd2e int 2e
7c90e526 c3 ret
7c90e527 90 nop
ntdll!RtlRaiseException:
7c90e528 55 push ebp
7c90e529 8bec mov ebp,esp
*----> Stack Back Trace <----*
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINNT\system32\ADVAPI32.dll -
WARNING: Stack unwind information not available. Following frames may be wrong.
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINNT\system32\kernel32.dll -
ChildEBP RetAddr Args to Child
0172ff44 77df8631 00000002 0172ff6c 00000000 ntdll!KiFastSystemCallRet
0172ffb4 7c80b729 00000000 00000000 77df8ae4 ADVAPI32!WmiFreeBuffer+0x24e
0172ffec 00000000 77df848a 00000000 00000000 kernel32!GetModuleFileNameA+0x1ba
请问这个问题的原因是否是由于软件冲突还是由于系统dll文件出问题引起的？软件尝试重装过了，文档通过其他的阅读器是可以打开的。
