询问者
WSUS Client Diagnostics Tool - failed with hr-0x80070002

问题
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WSUS运行环境:
Server: Windows Server 2008 R2 , WSUS 3.2 7600.226
Client: Windows 7 x64
大家好!Win XP, Win7 x86都能被WSUS服务器识别,并且能正常下载安装更新,只有Win7 x64不能被识别,通过WSUS Client Diagnostics Tool - 出现 failed with hr-0x80070002,请告知这种问题的处理方法,谢谢。
2017-07-13 10:10:58:650 1336 17d0 Setup Setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320" is not applicable
2017-07-13 10:10:58:650 1336 17d0 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320"
2017-07-13 10:10:58:930 1336 17d0 Setup Setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320" is not applicable
2017-07-13 10:10:58:930 1336 17d0 Setup SelfUpdate check completed. SelfUpdate is NOT required.
2017-07-13 10:10:59:897 1336 17d0 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2017-07-13 10:10:59:897 1336 17d0 PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://10.90.100.21/ClientWebService/client.asmx
2017-07-13 10:10:59:913 1336 17d0 PT WARNING: Cached cookie has expired or new PID is available
2017-07-13 10:10:59:913 1336 17d0 PT Initializing simple targeting cookie, clientId = 342c780a-8623-4f5a-a9fc-fed93c4b560e, target group = , DNS name = fa-hqp.pyoe.local
2017-07-13 10:10:59:913 1336 17d0 PT Server URL = http://10.90.100.21/SimpleAuthWebService/SimpleAuth.asmx
2017-07-13 10:11:00:100 1336 17d0 PT WARNING: GetCookie failure, error = 0x8024400D, soap client error = 7, soap error code = 300, HTTP status code = 200
2017-07-13 10:11:00:100 1336 17d0 PT WARNING: SOAP Fault: 0x00012c
2017-07-13 10:11:00:100 1336 17d0 PT WARNING: faultstring:Fault occurred
2017-07-13 10:11:00:100 1336 17d0 PT WARNING: ErrorCode:ServerChanged(4)
2017-07-13 10:11:00:100 1336 17d0 PT WARNING: Message:Server rolled back since last call to GetCookie
2017-07-13 10:11:00:100 1336 17d0 PT WARNING: Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/GetCookie"
2017-07-13 10:11:00:100 1336 17d0 PT WARNING: ID:b720c3f0-aed2-4e29-8e20-3a717c578b37
2017-07-13 10:11:00:100 1336 17d0 PT WARNING: PTError: 0x80244015
2017-07-13 10:11:00:100 1336 17d0 PT WARNING: GetCookie_WithRecovery failed : 0x80244015
2017-07-13 10:11:00:100 1336 17d0 PT WARNING: RefreshCookie failed: 0x80244015
2017-07-13 10:11:00:100 1336 17d0 PT WARNING: RefreshPTState failed: 0x80244015
2017-07-13 10:11:00:100 1336 17d0 PT WARNING: Sync of Updates: 0x80244015
2017-07-13 10:11:00:178 1336 17d0 PT WARNING: Cached cookie has expired or new PID is available
2017-07-13 10:11:00:178 1336 17d0 PT Initializing simple targeting cookie, clientId = 342c780a-8623-4f5a-a9fc-fed93c4b560e, target group = , DNS name = fa-hqp.pyoe.local
2017-07-13 10:11:00:178 1336 17d0 PT Server URL = http://10.90.100.21/SimpleAuthWebService/SimpleAuth.asmx
2017-07-13 10:11:00:568 1336 17d0 PT WARNING: RefreshCache failure, error = 0x8024400E, soap client error = 7, soap error code = 400, HTTP status code = 200
2017-07-13 10:11:00:568 1336 17d0 PT WARNING: SOAP Fault: 0x000190
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全部回复
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你好,
>只有Win7 x64不能被识别
请问是这台Win7没有出现在WSUS server中吗,如果是的话,请重置一下这台win7上的SUSClientID:
Reset SusClientId:
1). In cmd, net stop wuauserv2). Delete the value in registry key " SusClientId " and "SusClientIDValidation" locates in:
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
3). In cmd, net start wuauserv
wuauclt.exe /resetauthorization /detectnow如果重置完还没有出现的话,在重置一下windows update components:
https://support.microsoft.com/en-us/kb/971058
Best Regards,
Anne
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.- 已建议为答案 Anne HeMicrosoft contingent staff 2017年7月19日 2:02
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你好,
请问上述信息对你有帮助吗,有的话,请将有用的回复标记为答案,如果你的问题还没解决的话,欢迎反馈。
Best Regards,
Anne
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.