询问者
server 2003 r2 x64位citrixapp服务器经蓝屏 0x0000003b和0x00000050

问题
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我有2台citrixapp服务器经常死机和蓝屏,安装的系统都是2003 r2 x64 sp2,dump日志如下:
1、
Microsoft (R) Windows Debugger Version 6.8.0004.0 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\Minidump\MEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available
Symbol search path is: SRV*D:\symbolslocal*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows Server 2003 Kernel Version 3790 (Service Pack 2) MP (16 procs) Free x64
Product: Server, suite: Enterprise TerminalServer
Built by: 3790.srv03_sp2_rtm.070216-1710
Kernel base = 0xfffff800`01000000 PsLoadedModuleList = 0xfffff800`011d5100
Debug session time: Tue Dec 15 08:56:09.252 2015 (GMT+8)
System Uptime: 3 days 5:51:00.089
Loading Kernel Symbols
........................................................................................................................................
Loading User Symbols
PEB is paged out (Peb.Ldr = 000007ff`fffde018). Type ".hh dbgerr001" for details
Loading unloaded module list
...........................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff97fff0c5ddc, fffffadb41036040, 0}
PEB is paged out (Peb.Ldr = 000007ff`fffde018). Type ".hh dbgerr001" for details
PEB is paged out (Peb.Ldr = 000007ff`fffde018). Type ".hh dbgerr001" for details
Probably caused by : win32k.sys ( win32k!PFEOBJ::vFreepfdg+c4 )
Followup: MachineOwner
---------
7: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff97fff0c5ddc, Address of the exception record for the exception that caused the bugcheck
Arg3: fffffadb41036040, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
PEB is paged out (Peb.Ldr = 000007ff`fffde018). Type ".hh dbgerr001" for details
PEB is paged out (Peb.Ldr = 000007ff`fffde018). Type ".hh dbgerr001" for details
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - 0x%08lx
FAULTING_IP:
win32k!PFEOBJ::vFreepfdg+c4
fffff97f`ff0c5ddc 0fba60300f bt dword ptr [rax+30h],0Fh
CONTEXT: fffffadb41036040 -- (.cxr 0xfffffadb41036040)
rax=ad0457ea000001ca rbx=0000000000000000 rcx=fffff97ff42658e0
rdx=0000000000000001 rsi=fffffadb41036900 rdi=fffffadb410368b8
rip=fffff97fff0c5ddc rsp=fffffadb41036850 rbp=0000000000000000
r8=fffffadfb9873850 r9=0000000000000000 r10=fffff80000831b30
r11=fffffadfb9873850 r12=fffff97ff3c25b10 r13=fffffadb41036a08
r14=0000000000000000 r15=fffffadb41036b10
iopl=0 nv up ei ng nz na po cy
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010287
win32k!PFEOBJ::vFreepfdg+0xc4:
fffff97f`ff0c5ddc 0fba60300f bt dword ptr [rax+30h],0Fh ds:002b:ad0457ea`000001fa=????????
Resetting default scope
DEFAULT_BUCKET_ID: DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: fppdis3a.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from fffff97fff172977 to fffff97fff0c5ddc
STACK_TEXT:
fffffadb`41036850 fffff97f`ff172977 : fffffadf`feab3cd0 fffffadb`41036980 fffffadb`41036900 00000000`00000001 : win32k!PFEOBJ::vFreepfdg+0xc4
fffffadb`41036890 fffff97f`ff2c173f : 00000000`00000000 fffffadb`41036980 00000000`00000000 fffff97f`f4244cc0 : win32k!RFONTOBJ::vDeleteRFONT+0x234
fffffadb`410368e0 fffff97f`ff172c2c : 00000000`00000000 fffff97f`f42d0db8 00000000`00000001 fffff97f`f4244cc0 : win32k!vRestartKillRFONTList+0x16f
fffffadb`41036940 fffff97f`ff0fc911 : 00000000`00000000 fffff800`00000204 00000000`00000000 fffff97f`00000001 : win32k!PFTOBJ::bUnloadWorkhorse+0x1c4
fffffadb`410369d0 fffff97f`ff0ff514 : fffffadb`41036b10 fffffadb`41036cf0 00000000`00000000 00000000`00000000 : win32k!GreRemoveFontResourceW+0x1c6
fffffadb`41036a60 fffff800`0102e3fd : fffffadf`d327e040 fffffadf`00000033 00000000`00000001 00000000`00000008 : win32k!NtGdiRemoveFontResourceW+0x1d3
fffffadb`41036c00 000007ff`7fcc0a3a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x3
00000000`0012ea08 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7ff`7fcc0a3a
FOLLOWUP_IP:
win32k!PFEOBJ::vFreepfdg+c4
fffff97f`ff0c5ddc 0fba60300f bt dword ptr [rax+30h],0Fh
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: win32k!PFEOBJ::vFreepfdg+c4
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: win32k
IMAGE_NAME: win32k.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 49258e8c
STACK_COMMAND: .cxr 0xfffffadb41036040 ; kb
FAILURE_BUCKET_ID: X64_0x3B_win32k!PFEOBJ::vFreepfdg+c4
BUCKET_ID: X64_0x3B_win32k!PFEOBJ::vFreepfdg+c4
Followup: MachineOwner
---------
7: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff97fff0c5ddc, Address of the exception record for the exception that caused the bugcheck
Arg3: fffffadb41036040, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
PEB is paged out (Peb.Ldr = 000007ff`fffde018). Type ".hh dbgerr001" for details
PEB is paged out (Peb.Ldr = 000007ff`fffde018). Type ".hh dbgerr001" for details
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - 0x%08lx
FAULTING_IP:
win32k!PFEOBJ::vFreepfdg+c4
fffff97f`ff0c5ddc 0fba60300f bt dword ptr [rax+30h],0Fh
CONTEXT: fffffadb41036040 -- (.cxr 0xfffffadb41036040)
rax=ad0457ea000001ca rbx=0000000000000000 rcx=fffff97ff42658e0
rdx=0000000000000001 rsi=fffffadb41036900 rdi=fffffadb410368b8
rip=fffff97fff0c5ddc rsp=fffffadb41036850 rbp=0000000000000000
r8=fffffadfb9873850 r9=0000000000000000 r10=fffff80000831b30
r11=fffffadfb9873850 r12=fffff97ff3c25b10 r13=fffffadb41036a08
r14=0000000000000000 r15=fffffadb41036b10
iopl=0 nv up ei ng nz na po cy
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010287
win32k!PFEOBJ::vFreepfdg+0xc4:
fffff97f`ff0c5ddc 0fba60300f bt dword ptr [rax+30h],0Fh ds:002b:ad0457ea`000001fa=????????
Resetting default scope
DEFAULT_BUCKET_ID: DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: fppdis3a.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from fffff97fff172977 to fffff97fff0c5ddc
STACK_TEXT:
fffffadb`41036850 fffff97f`ff172977 : fffffadf`feab3cd0 fffffadb`41036980 fffffadb`41036900 00000000`00000001 : win32k!PFEOBJ::vFreepfdg+0xc4
fffffadb`41036890 fffff97f`ff2c173f : 00000000`00000000 fffffadb`41036980 00000000`00000000 fffff97f`f4244cc0 : win32k!RFONTOBJ::vDeleteRFONT+0x234
fffffadb`410368e0 fffff97f`ff172c2c : 00000000`00000000 fffff97f`f42d0db8 00000000`00000001 fffff97f`f4244cc0 : win32k!vRestartKillRFONTList+0x16f
fffffadb`41036940 fffff97f`ff0fc911 : 00000000`00000000 fffff800`00000204 00000000`00000000 fffff97f`00000001 : win32k!PFTOBJ::bUnloadWorkhorse+0x1c4
fffffadb`410369d0 fffff97f`ff0ff514 : fffffadb`41036b10 fffffadb`41036cf0 00000000`00000000 00000000`00000000 : win32k!GreRemoveFontResourceW+0x1c6
fffffadb`41036a60 fffff800`0102e3fd : fffffadf`d327e040 fffffadf`00000033 00000000`00000001 00000000`00000008 : win32k!NtGdiRemoveFontResourceW+0x1d3
fffffadb`41036c00 000007ff`7fcc0a3a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x3
00000000`0012ea08 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7ff`7fcc0a3a
FOLLOWUP_IP:
win32k!PFEOBJ::vFreepfdg+c4
fffff97f`ff0c5ddc 0fba60300f bt dword ptr [rax+30h],0Fh
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: win32k!PFEOBJ::vFreepfdg+c4
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: win32k
IMAGE_NAME: win32k.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 49258e8c
STACK_COMMAND: .cxr 0xfffffadb41036040 ; kb
FAILURE_BUCKET_ID: X64_0x3B_win32k!PFEOBJ::vFreepfdg+c4
BUCKET_ID: X64_0x3B_win32k!PFEOBJ::vFreepfdg+c4
Followup: MachineOwner
---------
7: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff97fff0c5ddc, Address of the exception record for the exception that caused the bugcheck
Arg3: fffffadb41036040, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
PEB is paged out (Peb.Ldr = 000007ff`fffde018). Type ".hh dbgerr001" for details
PEB is paged out (Peb.Ldr = 000007ff`fffde018). Type ".hh dbgerr001" for details
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - 0x%08lx
FAULTING_IP:
win32k!PFEOBJ::vFreepfdg+c4
fffff97f`ff0c5ddc 0fba60300f bt dword ptr [rax+30h],0Fh
CONTEXT: fffffadb41036040 -- (.cxr 0xfffffadb41036040)
rax=ad0457ea000001ca rbx=0000000000000000 rcx=fffff97ff42658e0
rdx=0000000000000001 rsi=fffffadb41036900 rdi=fffffadb410368b8
rip=fffff97fff0c5ddc rsp=fffffadb41036850 rbp=0000000000000000
r8=fffffadfb9873850 r9=0000000000000000 r10=fffff80000831b30
r11=fffffadfb9873850 r12=fffff97ff3c25b10 r13=fffffadb41036a08
r14=0000000000000000 r15=fffffadb41036b10
iopl=0 nv up ei ng nz na po cy
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010287
win32k!PFEOBJ::vFreepfdg+0xc4:
fffff97f`ff0c5ddc 0fba60300f bt dword ptr [rax+30h],0Fh ds:002b:ad0457ea`000001fa=????????
Resetting default scope
DEFAULT_BUCKET_ID: DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: fppdis3a.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from fffff97fff172977 to fffff97fff0c5ddc
STACK_TEXT:
fffffadb`41036850 fffff97f`ff172977 : fffffadf`feab3cd0 fffffadb`41036980 fffffadb`41036900 00000000`00000001 : win32k!PFEOBJ::vFreepfdg+0xc4
fffffadb`41036890 fffff97f`ff2c173f : 00000000`00000000 fffffadb`41036980 00000000`00000000 fffff97f`f4244cc0 : win32k!RFONTOBJ::vDeleteRFONT+0x234
fffffadb`410368e0 fffff97f`ff172c2c : 00000000`00000000 fffff97f`f42d0db8 00000000`00000001 fffff97f`f4244cc0 : win32k!vRestartKillRFONTList+0x16f
fffffadb`41036940 fffff97f`ff0fc911 : 00000000`00000000 fffff800`00000204 00000000`00000000 fffff97f`00000001 : win32k!PFTOBJ::bUnloadWorkhorse+0x1c4
fffffadb`410369d0 fffff97f`ff0ff514 : fffffadb`41036b10 fffffadb`41036cf0 00000000`00000000 00000000`00000000 : win32k!GreRemoveFontResourceW+0x1c6
fffffadb`41036a60 fffff800`0102e3fd : fffffadf`d327e040 fffffadf`00000033 00000000`00000001 00000000`00000008 : win32k!NtGdiRemoveFontResourceW+0x1d3
fffffadb`41036c00 000007ff`7fcc0a3a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x3
00000000`0012ea08 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7ff`7fcc0a3a
FOLLOWUP_IP:
win32k!PFEOBJ::vFreepfdg+c4
fffff97f`ff0c5ddc 0fba60300f bt dword ptr [rax+30h],0Fh
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: win32k!PFEOBJ::vFreepfdg+c4
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: win32k
IMAGE_NAME: win32k.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 49258e8c
STACK_COMMAND: .cxr 0xfffffadb41036040 ; kb
FAILURE_BUCKET_ID: X64_0x3B_win32k!PFEOBJ::vFreepfdg+c4
BUCKET_ID: X64_0x3B_win32k!PFEOBJ::vFreepfdg+c4
Followup: MachineOwner
---------
7: kd> lmvm win32k
start end module name
fffff97f`ff000000 fffff97f`ff464000 win32k (pdb symbols) D:\symbolslocal\win32k.pdb\177B04923C544B97BE9E418D8AA99F7C2\win32k.pdb
Loaded symbol image file: win32k.sys
Image path: \SystemRoot\System32\win32k.sys
Image name: win32k.sys
Timestamp: Fri Nov 21 00:21:32 2008 (49258E8C)
CheckSum: 00460D3B
ImageSize: 00464000
Translations: 0000.04b0 0000.04e0 0409.04b0 0409.04e0
全部回复
-
这个 FPPDIS3A.EXE 好像是 PDF Factory Pro 分配器程序吧?
请确认这个程序是否支持 64 位系统?是否支持 Windows Server 服务器系统?有条件请在 32 位系统、Windows XP 桌面系统里测试一下。
Alexis Zhang
http://mvp.microsoft.com/zh-cn/mvp/Jie%20Zhang-4000545
http://blogs.itecn.net/blogs/alexis推荐以 NNTP Bridge 桥接新闻组方式访问论坛。
本帖是回复帖,原帖作者是楼上的 <ding wen>;
| 我有2台citrixapp服务器经常死机和蓝屏,安装的系统都是2003 r2 x64 sp2,dump日志如下:
| Windows Server 2003 Kernel Version 3790 (Service Pack 2) MP (16 procs) Free x64 -
0x0000003B 蓝屏错误代码只能大致表示一个从没有权限的代码传送至有权限的代码时遇到了例外的错误,一般是软件兼容性问题引起页面库占用过多,或者用户模式的显示驱动传送了不正确的代码。
这个不一定是网络错误,除非网络适配器在其它场合也有异常,否则应该没有必要更换驱动。
Alexis Zhang
http://mvp.microsoft.com/zh-cn/mvp/Jie%20Zhang-4000545
http://blogs.itecn.net/blogs/alexis推荐以 NNTP Bridge 桥接新闻组方式访问论坛。
本帖是回复帖,原帖作者是楼上的 <ding wen>;
| 是的,我安装的是PDF Factory Pro的服务器64位版本,32位和xp系统里都可以使用。这台服务器大约一周会死机一次,0x3B的停机码好像是网络错误,我看有些资料里说server2003死机和网卡也有关系,我看了网络连接,
- 已建议为答案 Alexis ZhangMVP, Moderator 2015年12月27日 15:16
-
这个问题解决了吗?有什么进展吗?如果有新的蓝屏,看看有没有新的代码或 Crash Dump 文件可供分析参考。
Alexis Zhang
http://mvp.microsoft.com/zh-cn/mvp/Jie%20Zhang-4000545
http://blogs.itecn.net/blogs/alexis推荐以 NNTP Bridge 桥接新闻组方式访问论坛。
本帖是回复帖,原帖作者是楼上的 <ding wen>;
| 是的,我安装的是PDF Factory Pro的服务器64位版本,32位和xp系统里都可以使用。这台服务器大约一周会死机一次,0x3B的停机码好像是网络错误,我看有些资料里说server2003死机和网卡也有关系,我看了网络连接