none
server 2003 r2 x64位citrixapp服务器经蓝屏 0x0000003b和0x00000050 RRS feed

  • 问题

  • 我有2台citrixapp服务器经常死机和蓝屏,安装的系统都是2003 r2 x64 sp2,dump日志如下:

    1、

    Microsoft (R) Windows Debugger Version 6.8.0004.0 X86
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Windows\Minidump\MEMORY.DMP]
    Kernel Summary Dump File: Only kernel address space is available

    Symbol search path is: SRV*D:\symbolslocal*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows Server 2003 Kernel Version 3790 (Service Pack 2) MP (16 procs) Free x64
    Product: Server, suite: Enterprise TerminalServer
    Built by: 3790.srv03_sp2_rtm.070216-1710
    Kernel base = 0xfffff800`01000000 PsLoadedModuleList = 0xfffff800`011d5100
    Debug session time: Tue Dec 15 08:56:09.252 2015 (GMT+8)
    System Uptime: 3 days 5:51:00.089
    Loading Kernel Symbols
    ........................................................................................................................................
    Loading User Symbols
    PEB is paged out (Peb.Ldr = 000007ff`fffde018).  Type ".hh dbgerr001" for details
    Loading unloaded module list
    ...........................
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 3B, {c0000005, fffff97fff0c5ddc, fffffadb41036040, 0}


    PEB is paged out (Peb.Ldr = 000007ff`fffde018).  Type ".hh dbgerr001" for details

    PEB is paged out (Peb.Ldr = 000007ff`fffde018).  Type ".hh dbgerr001" for details
    Probably caused by : win32k.sys ( win32k!PFEOBJ::vFreepfdg+c4 )

    Followup: MachineOwner
    ---------

    7: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff97fff0c5ddc, Address of the exception record for the exception that caused the bugcheck
    Arg3: fffffadb41036040, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.

    Debugging Details:
    ------------------


    PEB is paged out (Peb.Ldr = 000007ff`fffde018).  Type ".hh dbgerr001" for details

    PEB is paged out (Peb.Ldr = 000007ff`fffde018).  Type ".hh dbgerr001" for details

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - 0x%08lx

    FAULTING_IP: 
    win32k!PFEOBJ::vFreepfdg+c4
    fffff97f`ff0c5ddc 0fba60300f      bt      dword ptr [rax+30h],0Fh

    CONTEXT:  fffffadb41036040 -- (.cxr 0xfffffadb41036040)
    rax=ad0457ea000001ca rbx=0000000000000000 rcx=fffff97ff42658e0
    rdx=0000000000000001 rsi=fffffadb41036900 rdi=fffffadb410368b8
    rip=fffff97fff0c5ddc rsp=fffffadb41036850 rbp=0000000000000000
     r8=fffffadfb9873850  r9=0000000000000000 r10=fffff80000831b30
    r11=fffffadfb9873850 r12=fffff97ff3c25b10 r13=fffffadb41036a08
    r14=0000000000000000 r15=fffffadb41036b10
    iopl=0         nv up ei ng nz na po cy
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010287
    win32k!PFEOBJ::vFreepfdg+0xc4:
    fffff97f`ff0c5ddc 0fba60300f      bt      dword ptr [rax+30h],0Fh ds:002b:ad0457ea`000001fa=????????
    Resetting default scope

    DEFAULT_BUCKET_ID:  DRIVER_FAULT

    BUGCHECK_STR:  0x3B

    PROCESS_NAME:  fppdis3a.exe

    CURRENT_IRQL:  0

    LAST_CONTROL_TRANSFER:  from fffff97fff172977 to fffff97fff0c5ddc

    STACK_TEXT:  
    fffffadb`41036850 fffff97f`ff172977 : fffffadf`feab3cd0 fffffadb`41036980 fffffadb`41036900 00000000`00000001 : win32k!PFEOBJ::vFreepfdg+0xc4
    fffffadb`41036890 fffff97f`ff2c173f : 00000000`00000000 fffffadb`41036980 00000000`00000000 fffff97f`f4244cc0 : win32k!RFONTOBJ::vDeleteRFONT+0x234
    fffffadb`410368e0 fffff97f`ff172c2c : 00000000`00000000 fffff97f`f42d0db8 00000000`00000001 fffff97f`f4244cc0 : win32k!vRestartKillRFONTList+0x16f
    fffffadb`41036940 fffff97f`ff0fc911 : 00000000`00000000 fffff800`00000204 00000000`00000000 fffff97f`00000001 : win32k!PFTOBJ::bUnloadWorkhorse+0x1c4
    fffffadb`410369d0 fffff97f`ff0ff514 : fffffadb`41036b10 fffffadb`41036cf0 00000000`00000000 00000000`00000000 : win32k!GreRemoveFontResourceW+0x1c6
    fffffadb`41036a60 fffff800`0102e3fd : fffffadf`d327e040 fffffadf`00000033 00000000`00000001 00000000`00000008 : win32k!NtGdiRemoveFontResourceW+0x1d3
    fffffadb`41036c00 000007ff`7fcc0a3a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x3
    00000000`0012ea08 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7ff`7fcc0a3a


    FOLLOWUP_IP: 
    win32k!PFEOBJ::vFreepfdg+c4
    fffff97f`ff0c5ddc 0fba60300f      bt      dword ptr [rax+30h],0Fh

    SYMBOL_STACK_INDEX:  0

    SYMBOL_NAME:  win32k!PFEOBJ::vFreepfdg+c4

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: win32k

    IMAGE_NAME:  win32k.sys

    DEBUG_FLR_IMAGE_TIMESTAMP:  49258e8c

    STACK_COMMAND:  .cxr 0xfffffadb41036040 ; kb

    FAILURE_BUCKET_ID:  X64_0x3B_win32k!PFEOBJ::vFreepfdg+c4

    BUCKET_ID:  X64_0x3B_win32k!PFEOBJ::vFreepfdg+c4

    Followup: MachineOwner
    ---------

    7: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff97fff0c5ddc, Address of the exception record for the exception that caused the bugcheck
    Arg3: fffffadb41036040, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.

    Debugging Details:
    ------------------


    PEB is paged out (Peb.Ldr = 000007ff`fffde018).  Type ".hh dbgerr001" for details

    PEB is paged out (Peb.Ldr = 000007ff`fffde018).  Type ".hh dbgerr001" for details

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - 0x%08lx

    FAULTING_IP: 
    win32k!PFEOBJ::vFreepfdg+c4
    fffff97f`ff0c5ddc 0fba60300f      bt      dword ptr [rax+30h],0Fh

    CONTEXT:  fffffadb41036040 -- (.cxr 0xfffffadb41036040)
    rax=ad0457ea000001ca rbx=0000000000000000 rcx=fffff97ff42658e0
    rdx=0000000000000001 rsi=fffffadb41036900 rdi=fffffadb410368b8
    rip=fffff97fff0c5ddc rsp=fffffadb41036850 rbp=0000000000000000
     r8=fffffadfb9873850  r9=0000000000000000 r10=fffff80000831b30
    r11=fffffadfb9873850 r12=fffff97ff3c25b10 r13=fffffadb41036a08
    r14=0000000000000000 r15=fffffadb41036b10
    iopl=0         nv up ei ng nz na po cy
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010287
    win32k!PFEOBJ::vFreepfdg+0xc4:
    fffff97f`ff0c5ddc 0fba60300f      bt      dword ptr [rax+30h],0Fh ds:002b:ad0457ea`000001fa=????????
    Resetting default scope

    DEFAULT_BUCKET_ID:  DRIVER_FAULT

    BUGCHECK_STR:  0x3B

    PROCESS_NAME:  fppdis3a.exe

    CURRENT_IRQL:  0

    LAST_CONTROL_TRANSFER:  from fffff97fff172977 to fffff97fff0c5ddc

    STACK_TEXT:  
    fffffadb`41036850 fffff97f`ff172977 : fffffadf`feab3cd0 fffffadb`41036980 fffffadb`41036900 00000000`00000001 : win32k!PFEOBJ::vFreepfdg+0xc4
    fffffadb`41036890 fffff97f`ff2c173f : 00000000`00000000 fffffadb`41036980 00000000`00000000 fffff97f`f4244cc0 : win32k!RFONTOBJ::vDeleteRFONT+0x234
    fffffadb`410368e0 fffff97f`ff172c2c : 00000000`00000000 fffff97f`f42d0db8 00000000`00000001 fffff97f`f4244cc0 : win32k!vRestartKillRFONTList+0x16f
    fffffadb`41036940 fffff97f`ff0fc911 : 00000000`00000000 fffff800`00000204 00000000`00000000 fffff97f`00000001 : win32k!PFTOBJ::bUnloadWorkhorse+0x1c4
    fffffadb`410369d0 fffff97f`ff0ff514 : fffffadb`41036b10 fffffadb`41036cf0 00000000`00000000 00000000`00000000 : win32k!GreRemoveFontResourceW+0x1c6
    fffffadb`41036a60 fffff800`0102e3fd : fffffadf`d327e040 fffffadf`00000033 00000000`00000001 00000000`00000008 : win32k!NtGdiRemoveFontResourceW+0x1d3
    fffffadb`41036c00 000007ff`7fcc0a3a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x3
    00000000`0012ea08 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7ff`7fcc0a3a


    FOLLOWUP_IP: 
    win32k!PFEOBJ::vFreepfdg+c4
    fffff97f`ff0c5ddc 0fba60300f      bt      dword ptr [rax+30h],0Fh

    SYMBOL_STACK_INDEX:  0

    SYMBOL_NAME:  win32k!PFEOBJ::vFreepfdg+c4

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: win32k

    IMAGE_NAME:  win32k.sys

    DEBUG_FLR_IMAGE_TIMESTAMP:  49258e8c

    STACK_COMMAND:  .cxr 0xfffffadb41036040 ; kb

    FAILURE_BUCKET_ID:  X64_0x3B_win32k!PFEOBJ::vFreepfdg+c4

    BUCKET_ID:  X64_0x3B_win32k!PFEOBJ::vFreepfdg+c4

    Followup: MachineOwner
    ---------

    7: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff97fff0c5ddc, Address of the exception record for the exception that caused the bugcheck
    Arg3: fffffadb41036040, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.

    Debugging Details:
    ------------------


    PEB is paged out (Peb.Ldr = 000007ff`fffde018).  Type ".hh dbgerr001" for details

    PEB is paged out (Peb.Ldr = 000007ff`fffde018).  Type ".hh dbgerr001" for details

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - 0x%08lx

    FAULTING_IP: 
    win32k!PFEOBJ::vFreepfdg+c4
    fffff97f`ff0c5ddc 0fba60300f      bt      dword ptr [rax+30h],0Fh

    CONTEXT:  fffffadb41036040 -- (.cxr 0xfffffadb41036040)
    rax=ad0457ea000001ca rbx=0000000000000000 rcx=fffff97ff42658e0
    rdx=0000000000000001 rsi=fffffadb41036900 rdi=fffffadb410368b8
    rip=fffff97fff0c5ddc rsp=fffffadb41036850 rbp=0000000000000000
     r8=fffffadfb9873850  r9=0000000000000000 r10=fffff80000831b30
    r11=fffffadfb9873850 r12=fffff97ff3c25b10 r13=fffffadb41036a08
    r14=0000000000000000 r15=fffffadb41036b10
    iopl=0         nv up ei ng nz na po cy
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010287
    win32k!PFEOBJ::vFreepfdg+0xc4:
    fffff97f`ff0c5ddc 0fba60300f      bt      dword ptr [rax+30h],0Fh ds:002b:ad0457ea`000001fa=????????
    Resetting default scope

    DEFAULT_BUCKET_ID:  DRIVER_FAULT

    BUGCHECK_STR:  0x3B

    PROCESS_NAME:  fppdis3a.exe

    CURRENT_IRQL:  0

    LAST_CONTROL_TRANSFER:  from fffff97fff172977 to fffff97fff0c5ddc

    STACK_TEXT:  
    fffffadb`41036850 fffff97f`ff172977 : fffffadf`feab3cd0 fffffadb`41036980 fffffadb`41036900 00000000`00000001 : win32k!PFEOBJ::vFreepfdg+0xc4
    fffffadb`41036890 fffff97f`ff2c173f : 00000000`00000000 fffffadb`41036980 00000000`00000000 fffff97f`f4244cc0 : win32k!RFONTOBJ::vDeleteRFONT+0x234
    fffffadb`410368e0 fffff97f`ff172c2c : 00000000`00000000 fffff97f`f42d0db8 00000000`00000001 fffff97f`f4244cc0 : win32k!vRestartKillRFONTList+0x16f
    fffffadb`41036940 fffff97f`ff0fc911 : 00000000`00000000 fffff800`00000204 00000000`00000000 fffff97f`00000001 : win32k!PFTOBJ::bUnloadWorkhorse+0x1c4
    fffffadb`410369d0 fffff97f`ff0ff514 : fffffadb`41036b10 fffffadb`41036cf0 00000000`00000000 00000000`00000000 : win32k!GreRemoveFontResourceW+0x1c6
    fffffadb`41036a60 fffff800`0102e3fd : fffffadf`d327e040 fffffadf`00000033 00000000`00000001 00000000`00000008 : win32k!NtGdiRemoveFontResourceW+0x1d3
    fffffadb`41036c00 000007ff`7fcc0a3a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x3
    00000000`0012ea08 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7ff`7fcc0a3a


    FOLLOWUP_IP: 
    win32k!PFEOBJ::vFreepfdg+c4
    fffff97f`ff0c5ddc 0fba60300f      bt      dword ptr [rax+30h],0Fh

    SYMBOL_STACK_INDEX:  0

    SYMBOL_NAME:  win32k!PFEOBJ::vFreepfdg+c4

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: win32k

    IMAGE_NAME:  win32k.sys

    DEBUG_FLR_IMAGE_TIMESTAMP:  49258e8c

    STACK_COMMAND:  .cxr 0xfffffadb41036040 ; kb

    FAILURE_BUCKET_ID:  X64_0x3B_win32k!PFEOBJ::vFreepfdg+c4

    BUCKET_ID:  X64_0x3B_win32k!PFEOBJ::vFreepfdg+c4

    Followup: MachineOwner
    ---------

    7: kd> lmvm win32k
    start             end                 module name
    fffff97f`ff000000 fffff97f`ff464000   win32k     (pdb symbols)          D:\symbolslocal\win32k.pdb\177B04923C544B97BE9E418D8AA99F7C2\win32k.pdb
        Loaded symbol image file: win32k.sys
        Image path: \SystemRoot\System32\win32k.sys
        Image name: win32k.sys
        Timestamp:        Fri Nov 21 00:21:32 2008 (49258E8C)
        CheckSum:         00460D3B
        ImageSize:        00464000
        Translations:     0000.04b0 0000.04e0 0409.04b0 0409.04e0

    2015年12月25日 13:02

全部回复

  • 这个 FPPDIS3A.EXE 好像是 PDF Factory Pro 分配器程序吧?

    请确认这个程序是否支持 64 位系统?是否支持 Windows Server 服务器系统?有条件请在 32 位系统、Windows XP 桌面系统里测试一下。


    Alexis Zhang

    http://mvp.microsoft.com/zh-cn/mvp/Jie%20Zhang-4000545
    http://blogs.itecn.net/blogs/alexis

    推荐以 NNTP Bridge 桥接新闻组方式访问论坛。

    本帖是回复帖,原帖作者是楼上的 <ding wen>;

    | 我有2台citrixapp服务器经常死机和蓝屏,安装的系统都是2003 r2 x64 sp2,dump日志如下:
    | Windows Server 2003 Kernel Version 3790 (Service Pack 2) MP (16 procs) Free x64

    2015年12月25日 14:27
    版主
  • 是的,我安装的是PDF Factory Pro的服务器64位版本,32位和xp系统里都可以使用。这台服务器大约一周会死机一次,0x3B的停机码好像是网络错误,我看有些资料里说server2003死机和网卡也有关系,我看了网络连接,2个网口,一个禁用,一个使用,没什么异常,难道要更新驱动?
    2015年12月26日 3:00
  • 0x0000003B 蓝屏错误代码只能大致表示一个从没有权限的代码传送至有权限的代码时遇到了例外的错误,一般是软件兼容性问题引起页面库占用过多,或者用户模式的显示驱动传送了不正确的代码。

    这个不一定是网络错误,除非网络适配器在其它场合也有异常,否则应该没有必要更换驱动。


    Alexis Zhang

    http://mvp.microsoft.com/zh-cn/mvp/Jie%20Zhang-4000545
    http://blogs.itecn.net/blogs/alexis

    推荐以 NNTP Bridge 桥接新闻组方式访问论坛。

    本帖是回复帖,原帖作者是楼上的 <ding wen>;

    | 是的,我安装的是PDF Factory Pro的服务器64位版本,32位和xp系统里都可以使用。这台服务器大约一周会死机一次,0x3B的停机码好像是网络错误,我看有些资料里说server2003死机和网卡也有关系,我看了网络连接,

    2015年12月26日 9:15
    版主
  • 这个问题解决了吗?有什么进展吗?如果有新的蓝屏,看看有没有新的代码或 Crash Dump 文件可供分析参考。


    Alexis Zhang

    http://mvp.microsoft.com/zh-cn/mvp/Jie%20Zhang-4000545
    http://blogs.itecn.net/blogs/alexis

    推荐以 NNTP Bridge 桥接新闻组方式访问论坛。

    本帖是回复帖,原帖作者是楼上的 <ding wen>;

    | 是的,我安装的是PDF Factory Pro的服务器64位版本,32位和xp系统里都可以使用。这台服务器大约一周会死机一次,0x3B的停机码好像是网络错误,我看有些资料里说server2003死机和网卡也有关系,我看了网络连接

    2016年1月1日 11:21
    版主