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SCCM部署软件更新失败 RRS feed

  • 问题

  • Hi all,

    sccm可以成功部署软件,但是部署软件更新时,客户端没有收到更新,部署状态里PC都是出于Unknown之中,该如何解决?

    2019年2月21日 4:12

全部回复

  • 你好,

    请先查看客户端 Windowsupdate.log 把相关的日志贴上来。

    https://support.microsoft.com/en-us/help/902093/how-to-read-the-windowsupdate-log-file

    环境中有关WSUS的组策略需要禁用。


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    2019年2月21日 8:33
    版主
  • 2019/02/19 13:54:45.2919804 4388  1692  Agent           * START * Queueing Finding updates [CallerId = UpdateOrchestrator  Id = 2]
    2019/02/19 13:54:45.2919858 4388  1692  Agent           Service 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 is not in sequential scan list
    2019/02/19 13:54:45.2919888 4388  1692  Agent           Added service 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 to sequential scan list
    2019/02/19 13:54:45.2922469 4388  6892  Agent           Service 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 is in sequential scan list
    2019/02/19 13:54:45.2998332 4388  1888  Agent           * END * Queueing Finding updates [CallerId = UpdateOrchestrator  Id = 2]
    2019/02/19 13:54:45.3072370 4388  1888  Agent           * START * Finding updates CallerId = UpdateOrchestrator  Id = 2 (cV = 1752DRqyN0umyXN0.1.1.0.0.2)
    2019/02/19 13:54:45.3072385 4388  1888  Agent           Online = Yes; Interactive = No; AllowCachedResults = No; Ignore download priority = No
    2019/02/19 13:54:45.3072418 4388  1888  Agent           Criteria = IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1""
    2019/02/19 13:54:45.3072442 4388  1888  Agent           ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2019/02/19 13:54:45.3072448 4388  1888  Agent           Search Scope = {Machine}
    2019/02/19 13:54:45.3072472 4388  1888  Agent           Caller SID for Applicability: S-1-5-21-606942550-1210507033-3303649915-1001
    2019/02/19 13:54:45.3072493 4388  1888  Agent           ProcessDriverDeferrals is set
    2019/02/19 13:54:45.3319142 4388  1888  Misc            Got WSUS Client/Server URL: http://sccm.cdma.ads:8530/ClientWebService/client.asmx""
    2019/02/19 13:54:45.3556894 4388  1888  Driver          Skipping printer driver 5 due to incomplete info or mismatched environment - HWID[microsoftmicrosoft_musd] Provider[Microsoft] MfgName[Microsoft] Name[Microsoft enhanced Point and Print compatibility driver] pEnvironment[Windows NT x86] LocalPrintServerEnv[Windows x64]
    2019/02/19 13:54:45.6399165 4388  1888  ProtocolTalker  ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://sccm.cdma.ads:8530/ClientWebService/client.asmx
    2019/02/19 13:54:45.6400554 4388  1888  ProtocolTalker  OK to reuse existing configuration
    2019/02/19 13:54:45.6400770 4388  1888  ProtocolTalker  Cached cookie has expired or new PID is available
    2019/02/19 13:54:45.6400899 4388  1888  Misc            Got WSUS SimpleTargeting URL: http://sccm.cdma.ads:8530""
    2019/02/19 13:54:45.6407173 4388  1888  IdleTimer       WU operation (CAuthorizationCookieWrapper::InitializeSimpleTargetingCookie) started; operation # 7; does use network; is at background priority
    2019/02/19 13:54:45.6407206 4388  1888  ProtocolTalker  Initializing simple targeting cookie, clientId = 41575f8d-ef3e-4bd3-bb4b-f93bdb617bab, target group = , DNS name = tpnn-bmw-d633.cdma.ads
    2019/02/19 13:54:45.6407215 4388  1888  ProtocolTalker    Server URL = http://sccm.cdma.ads:8530/SimpleAuthWebService/SimpleAuth.asmx
    2019/02/19 13:54:45.6407515 4388  1888  WebServices     Auto proxy settings for this web service call.
    2019/02/19 13:54:45.6535515 4388  1888  IdleTimer       WU operation (CAuthorizationCookieWrapper::InitializeSimpleTargetingCookie, operation # 7) stopped; does use network; is at background priority
    2019/02/19 13:54:45.6538057 4388  1888  IdleTimer       WU operation (CAgentProtocolTalker::GetCookie_WithRecovery) started; operation # 8; does use network; is at background priority
    2019/02/19 13:54:45.6538346 4388  1888  WebServices     Auto proxy settings for this web service call.
    2019/02/19 13:54:45.6656301 4388  1888  IdleTimer       WU operation (CAgentProtocolTalker::GetCookie_WithRecovery, operation # 8) stopped; does use network; is at background priority
    2019/02/19 13:54:45.6656511 4388  1888  ProtocolTalker  PTInfo: Server requested registration
    2019/02/19 13:54:47.0506846 4388  1888  IdleTimer       WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 9; does use network; is at background priority
    2019/02/19 13:54:47.0607984 4388  1888  IdleTimer       WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 9) stopped; does use network; is at background priority
    2019/02/19 13:54:47.0756344 4388  1888  IdleTimer       WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 10; does use network; is at background priority
    2019/02/19 13:54:47.0871775 4388  1888  IdleTimer       WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 10) stopped; does use network; is at background priority
    2019/02/19 13:54:47.0871868 4388  1888  ProtocolTalker  SyncUpdates round trips: 2
    2019/02/19 13:54:48.1462286 4388  1888  Agent           Found 0 updates and 95 categories in search; evaluated appl. rules of 547 out of 983 deployed entities
    2019/02/19 13:54:48.1698659 4388  1888  Agent           * END * Finding updates CallerId = UpdateOrchestrator, Id = 2, Exit code = 0x00000000 (cV = 1752DRqyN0umyXN0.1.1.0.0.2)
    2019/02/19 13:54:48.1744721 4388  1888  IdleTimer       WU operation (CSearchCall::Init ID 2, operation # 6) stopped; does use network; is at background priority
    2019/02/19 13:54:48.1879130 4388  7912  ComApi          *RESUMED*   Search ClientId = UpdateOrchestrator, ServiceId = 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 (cV = 1752DRqyN0umyXN0.1.1.0.0)
    2019/02/19 13:54:48.1882414 4388  7912  ComApi          * END *   Search ClientId = UpdateOrchestrator, Updates found = 0, ServiceId = 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 (cV = 1752DRqyN0umyXN0.1.1.0.0)
    2019/02/19 13:54:48.1885010 4388  1692  ComApi          * END *   All federated searches have completed. Jobs = 1, Succeeded = 1, ClientId = UpdateOrchestrator (cV = 1752DRqyN0umyXN0.1.1.1)
    2019/02/19 14:04:48.1938557 4388  5836  Agent           Earliest future timer found: 
    2019/02/19 14:04:48.1938638 4388  5836  Agent               Timer: 29A863E7-8609-4D1E-B7CD-5668F857F1DB, Expires 2019-02-20 02:54:06, not idle-only, not network-only
    2019/02/19 14:04:49.2096540 4388  1892  Misc            CSusClientGlobal::DoServicePreShutdown
    2019/02/19 14:04:49.2098544 4388  1892  IdleTimer       Idle timer disabled in preparation for service shutdown
    2019/02/19 14:04:49.2098586 4388  1892  Misc            WUTaskManager uninit
    2019/02/19 14:04:49.2098601 4388  1892  Agent           Earliest future timer found: 
    2019/02/19 14:04:49.2098731 4388  1892  Agent               Timer: 29A863E7-8609-4D1E-B7CD-5668F857F1DB, Expires 2019-02-20 02:54:06, not idle-only, not network-only
    2019/02/19 14:04:49.2115623 4388  1892  Misc            CreateSessionStateChangeTrigger, TYPE:2, Enable:No
    2019/02/19 14:04:49.2115725 4388  1892  Misc            CreateSessionStateChangeTrigger, TYPE:4, Enable:No
    2019/02/19 14:04:49.2145820 4388  1892  Misc            Agent uninit
    2019/02/19 14:04:49.2165390 4388  1892  Misc            Reporter uninit
    2019/02/19 14:04:49.2167896 4388  1892  Misc            network cost manager uninit
    2019/02/19 14:04:49.2168022 4388  1892  Misc            Eventer uninit
    2019/02/19 14:04:50.2251964 4388  1892  Misc            ServiceManager uninit
    2019/02/19 14:04:50.2252493 4388  1892  Misc            PersistentTimeoutScheduler uninit
    2019/02/19 14:04:50.2252505 4388  1892  Misc            datastore uninit
    2019/02/19 14:04:50.2736455 4388  1892  Misc            setting cache uninit
    2019/02/19 14:04:50.2736470 4388  1892  Misc            security checker uninit
    2019/02/19 14:04:50.2736494 4388  1892  Misc            Test Hook uninit
    2019/02/19 14:04:50.2736500 4388  1892  Misc            IdleTimer uninit
    2019/02/19 14:04:50.2743985 4388  1892  Shared          * END * Service exit Exit code = 0x240001
    2019/02/19 14:21:43.3980064 4388  8684  IdleTimer       Non-AoAc machine.  Aoac operations will be ignored.
    2019/02/19 14:21:43.3981528 4388  8684  Agent           WU client version 10.0.17134.191
    2019/02/19 14:21:43.3983330 4388  8684  Agent           SleepStudyTracker: Machine is non-AOAC. Sleep study tracker disabled.
    2019/02/19 14:21:43.3983793 4388  8684  Agent           Base directory: C:\WINDOWS\SoftwareDistribution
    2019/02/19 14:21:43.3986416 4388  8684  Agent           Datastore directory: C:\WINDOWS\SoftwareDistribution\DataStore\DataStore.edb
    2019/02/19 14:21:43.3992930 4388  8684  DataStore       JetEnableMultiInstance succeeded - applicable param count: 5, applied param count: 5
    2019/02/19 14:21:43.4183704 4388  8684  Shared          UpdateNetworkState Ipv6, cNetworkInterfaces = 1.
    2019/02/19 14:21:43.4184531 4388  8684  Shared          UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
    2019/02/19 14:21:43.4187178 4388  8684  Shared          Network state: Connected
    2019/02/19 14:21:43.4584479 4388  8684  Misc            *FAILED* [8024000C] LoadHistoryEventFromRegistry completed
    2019/02/19 14:21:43.4586056 4388  8684  Shared          UpdateNetworkState Ipv6, cNetworkInterfaces = 1.
    2019/02/19 14:21:43.4586113 4388  8684  Shared          UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
    2019/02/19 14:21:43.4586161 4388  8684  Shared          Power status changed
    2019/02/19 14:21:43.4593865 4388  8684  Agent           Initializing global settings cache
    2019/02/19 14:21:43.4593877 4388  8684  Agent           WSUS server: http://sccm.cdma.ads:8530
    2019/02/19 14:21:43.4593886 4388  8684  Agent           WSUS status server: http://sccm.cdma.ads:8530
    2019/02/19 14:21:43.4593910 4388  8684  Agent           Alternate Download Server: (null)
    2019/02/19 14:21:43.4593919 4388  8684  Agent           Fill Empty Content Urls: No
    2019/02/19 14:21:43.4593928 4388  8684  Agent           Target group: (Unassigned Computers)
    2019/02/19 14:21:43.4593934 4388  8684  Agent           Windows Update access disabled: No
    2019/02/19 14:21:43.4593943 4388  8684  Agent           Do not connect to Windows Update Internet locations: No
    2019/02/19 14:21:43.4600067 4388  8684  Agent               Timer: 29A863E7-8609-4D1E-B7CD-5668F857F1DB, Expires 2019-02-20 02:54:06, not idle-only, not network-only
    2019/02/19 14:21:43.4621518 4388  8684  Agent           Initializing Windows Update Agent
    2019/02/19 14:21:43.4622281 4388  8684  Agent           CPersistentTimeoutScheduler | GetTimer, returned hr = 0x00000000
    2019/02/19 14:21:43.4629952 4388  5836  IdleTimer       WU operation (CDiscoveryCall::Init ID 1) started; operation # 3; does use network; is not at background priority
    2019/02/19 14:21:43.4640294 8840  6036  ComApi          *QUEUED* SLS Discovery
    2019/02/19 14:21:43.4688101 4388  8436  DownloadManager Received power state change notification: Old: <unknown>; New: AC.
    2019/02/19 14:21:43.4688116 4388  8436  DownloadManager Power state changed from <unknown> to AC.
    2019/02/19 14:21:43.4836734 4388  3076  SLS             Retrieving SLS response from server...
    2019/02/19 14:21:43.4838591 4388  3076  SLS             Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/10.0.17134.228/0?CH=460&L=en-US;zh-CN&P=&PT=0x4&WUA=10.0.17134.191&MK=HP&MD=HP+EliteDesk+800+G3+TWR
    2019/02/19 14:21:43.5284070 4388  3076  Misc            *FAILED* [80072EFE] Send request
    2019/02/19 14:21:43.5284142 4388  3076  Misc            *FAILED* [80072EFE] WinHttp: SendRequestToServerForFileInformation (retrying with default proxy)
    2019/02/19 14:21:43.5622407 4388  3076  Misc            *FAILED* [80072EFE] Send request
    2019/02/19 14:21:43.5622554 4388  3076  Misc            *FAILED* [80072EFE] Library download error. Will retry. Retry Counter:0
    2019/02/19 14:21:43.6012977 4388  3076  Misc            *FAILED* [80072EFE] Send request
    2019/02/19 14:21:43.6013031 4388  3076  Misc            *FAILED* [80072EFE] WinHttp: SendRequestToServerForFileInformation (retrying with default proxy)
    2019/02/19 14:21:43.6354277 4388  3076  Misc            *FAILED* [80072EFE] Send request
    2019/02/19 14:21:43.6354349 4388  3076  Misc            *FAILED* [80072EFE] Library download error. Will retry. Retry Counter:1
    2019/02/19 14:21:43.6625222 4388  3076  Misc            *FAILED* [80072EFE] Send request
    2019/02/19 14:21:43.6625276 4388  3076  Misc            *FAILED* [80072EFE] WinHttp: SendRequestToServerForFileInformation (retrying with default proxy)
    2019/02/19 14:21:43.6963787 4388  3076  Misc            *FAILED* [80072EFE] Send request
    2019/02/19 14:21:43.6963865 4388  3076  Misc            *FAILED* [80072EFE] Library download error. Will retry. Retry Counter:2
    2019/02/19 14:21:43.7313410 4388  3076  Misc            *FAILED* [80072EFE] Send request
    2019/02/19 14:21:43.7313617 4388  3076  Misc            *FAILED* [80072EFE] WinHttp: SendRequestToServerForFileInformation (retrying with default proxy)
    2019/02/19 14:21:43.7604279 4388  3076  Misc            *FAILED* [80072EFE] Send request
    2019/02/19 14:21:43.7604426 4388  3076  SLS             *FAILED* [80072EFE] GetDownloadedOnWeakSSLCert
    2019/02/19 14:21:43.7605448 4388  3076  SLS             *FAILED* [80072EFE] Method failed [CSLSClient::GetResponse:523]
    2019/02/19 14:21:43.7605640 4388  3076  IdleTimer       WU operation (CDiscoveryCall::Init ID 1, operation # 3) stopped; does use network; is not at background priority
    2019/02/19 14:21:43.7755475 8840  9212  ComApi          *RESUMED* Discovery
    2019/02/19 14:21:43.7755712 8840  9212  ComApi          Exit code = 0x00000000, Result code = 0x80072EFE
    2019/02/19 14:21:43.7755727 8840  9212  Api             * END *   Discovery ClientId
    2019/02/19 14:21:43.7767130 8840  6036  ComApi          *FAILED* [80072EFE] Method failed [CSLSClientProxy::GetSLSDataChunk:254]
    2019/02/19 14:21:43.8155753 8156  3056  ComApi          * START *   SLS Discovery
    2019/02/19 14:21:43.8189700 4388  5836  IdleTimer       WU operation (CDiscoveryCall::Init ID 2) started; operation # 8; does use network; is not at background priority
    2019/02/19 14:21:43.8191419 8156  3056  ComApi          *QUEUED* SLS Discovery
    2019/02/19 14:21:43.8266897 4388  3076  SLS             Retrieving SLS response from server...
    2019/02/19 14:21:43.8269216 4388  3076  SLS             Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/10.0.17134.228/0?CH=460&L=en-US;zh-CN&P=&PT=0x4&WUA=10.0.17134.191&MK=HP&MD=HP+EliteDesk+800+G3+TWR
    2019/02/19 14:21:43.8593771 4388  3076  Misc            *FAILED* [80072EFE] Send request
    2019/02/19 14:21:43.8593828 4388  3076  Misc            *FAILED* [80072EFE] WinHttp: SendRequestToServerForFileInformation (retrying with default proxy)
    2019/02/19 14:21:43.8913473 4388  3076  Misc            *FAILED* [80072EFE] Send request
    2019/02/19 14:21:43.8913560 4388  3076  Misc            *FAILED* [80072EFE] Library download error. Will retry. Retry Counter:0
    2019/02/19 14:21:43.9241934 4388  3076  Misc            *FAILED* [80072EFE] Send request
    2019/02/19 14:21:43.9241994 4388  3076  Misc            *FAILED* [80072EFE] WinHttp: SendRequestToServerForFileInformation (retrying with default proxy)
    2019/02/19 14:21:43.9663290 4388  3076  Misc            *FAILED* [80072EFE] Send request
    2019/02/19 14:21:43.9663371 4388  3076  Misc            *FAILED* [80072EFE] Library download error. Will retry. Retry Counter:1
    2019/02/19 14:21:43.9963717 4388  3076  Misc            *FAILED* [80072EFE] Send request
    2019/02/19 14:21:43.9963780 4388  3076  Misc            *FAILED* [80072EFE] WinHttp: SendRequestToServerForFileInformation (retrying with default proxy)
    2019/02/19 14:21:44.0204393 4388  3076  Misc            *FAILED* [80072EFE] Send request
    2019/02/19 14:21:44.0204474 4388  3076  Misc            *FAILED* [80072EFE] Library download error. Will retry. Retry Counter:2
    2019/02/19 14:21:44.0494754 4388  3076  Misc            *FAILED* [80072EFE] Send request
    2019/02/19 14:21:44.0494826 4388  3076  Misc            *FAILED* [80072EFE] WinHttp: SendRequestToServerForFileInformation (retrying with default proxy)
    2019/02/19 14:21:44.0860103 4388  3076  Misc            *FAILED* [80072EFE] Send request
    2019/02/19 14:21:44.0860181 4388  3076  SLS             *FAILED* [80072EFE] GetDownloadedOnWeakSSLCert
    2019/02/19 14:21:44.0860875 4388  3076  SLS             *FAILED* [80072EFE] Method failed [CSLSClient::GetResponse:523]
    2019/02/19 14:21:44.0861004 4388  3076  IdleTimer       WU operation (CDiscoveryCall::Init ID 2, operation # 8) stopped; does use network; is not at background priority
    2019/02/19 14:21:44.0879733 8156  4796  ComApi          *RESUMED* Discovery


    2019年2月22日 7:05
  • >>2019/02/19 14:21:43.8269216 4388  3076  SLS             Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/10.0.17134.228/0?CH=460&L=en-US;zh-CN&P=&PT=0x4&WUA=10.0.17134.191&MK=HP&MD=HP+EliteDesk+800+G3+TWR

    这个网址,你手动复制到IE可以访问吗?

    简单介绍下你的环境。你是如何部署的补丁?

    你的客户的补丁直接从微软直接下载吗?日志文件已经贴到最新的了吗?

    你环境中用代理服务器吗?


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    2019年2月22日 7:35
    版主
  • 环境中是限制访问外网的,那个URL是不能访问的;

    我在"all software updates"选了一个windows security updates 然后创建了一个更新组进行部署;

    客户端的补丁从软件更新点下载;这个更新是2月18日进行部署的;

    环境中没有代理服务器。

    2019年2月22日 8:19