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Blue Screen of Death RRS feed

  • 问题

    • Ask for help. Computer blue screen error. Why? How?

      • Here is the DMP file content:

      Microsoft (R) Windows Debugger Version 10.0.18914.1001 AMD64
      Copyright (c) Microsoft Corporation. All rights reserved.
      
      
      Loading Dump File [C:\Windows\Minidump\082619-12890-01.dmp]
      Mini Kernel Dump File: Only registers and stack trace are available
      
      
      ************* Path validation summary **************
      Response                         Time (ms)     Location
      Deferred                                       srv*
      Symbol search path is: srv*
      Executable search path is: 
      Windows 10 Kernel Version 17763 MP (4 procs) Free x64
      Product: WinNt, suite: TerminalServer SingleUserTS
      Built by: 17763.1.amd64fre.rs5_release.180914-1434
      Machine Name:
      Kernel base = 0xfffff807`04205000 PsLoadedModuleList = 0xfffff807`04620630
      Debug session time: Mon Aug 26 17:31:34.423 2019 (UTC + 8:00)
      System Uptime: 0 days 6:00:47.327
      Loading Kernel Symbols
      ...............................................................
      ................................................................
      ................................................................
      .......................
      Loading User Symbols
      Loading unloaded module list
      .............
      For analysis of this file, run !analyze -v
      nt!KeBugCheckEx:
      fffff807`043b8f50 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:ffffcb04`8fb8ec20=00000000000000ef
      2: kd> !analyze -v
      ERROR: FindPlugIns 8007007b
      *******************************************************************************
      *                                                                             *
      *                        Bugcheck Analysis                                    *
      *                                                                             *
      *******************************************************************************
      
      CRITICAL_PROCESS_DIED (ef)
              A critical system process died
      Arguments:
      Arg1: ffffba86837bf080, Process object or thread object
      Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
      Arg3: 0000000000000000
      Arg4: 0000000000000000
      
      Debugging Details:
      ------------------
      
      
      KEY_VALUES_STRING: 1
      
          Key  : Analysis.CPU.Sec
          Value: 7
      
          Key  : Analysis.Elapsed.Sec
          Value: 7
      
          Key  : Analysis.Memory.CommitPeak.Mb
          Value: 68
      
      
      PROCESSES_ANALYSIS: 1
      
      SERVICE_ANALYSIS: 1
      
      STACKHASH_ANALYSIS: 1
      
      TIMELINE_ANALYSIS: 1
      
      
      DUMP_CLASS: 1
      
      DUMP_QUALIFIER: 400
      
      BUILD_VERSION_STRING:  17763.1.amd64fre.rs5_release.180914-1434
      
      SYSTEM_MANUFACTURER:  Dell Inc.
      
      SYSTEM_PRODUCT_NAME:  Vostro 5568
      
      SYSTEM_SKU:  0786
      
      BIOS_VENDOR:  Dell Inc.
      
      BIOS_VERSION:  1.0.1
      
      BIOS_DATE:  07/14/2016
      
      BASEBOARD_MANUFACTURER:  Dell Inc.
      
      BASEBOARD_PRODUCT:  0CWJTV
      
      BASEBOARD_VERSION:  A00
      
      DUMP_TYPE:  2
      
      BUGCHECK_P1: ffffba86837bf080
      
      BUGCHECK_P2: 0
      
      BUGCHECK_P3: 0
      
      BUGCHECK_P4: 0
      
      PROCESS_NAME:  svchost.exe
      
      CRITICAL_PROCESS:  svchost.exe
      
      EXCEPTION_RECORD:  ffffba86837bf640 -- (.exr 0xffffba86837bf640)
      ExceptionAddress: 0000000000000000
         ExceptionCode: 00000000
        ExceptionFlags: 00000000
      NumberParameters: 0
      
      EXCEPTION_CODE: (HRESULT) 0x8387d080 (2206716032) - <Unable to get error code text>
      
      ERROR_CODE: (NTSTATUS) 0x8387d080 - <Unable to get error code text>
      
      CPU_COUNT: 4
      
      CPU_MHZ: a98
      
      CPU_VENDOR:  GenuineIntel
      
      CPU_FAMILY: 6
      
      CPU_MODEL: 8e
      
      CPU_STEPPING: 9
      
      CPU_MICROCODE: 6,8e,9,0 (F,M,S,R)  SIG: 8E'00000000 (cache) 8E'00000000 (init)
      
      BLACKBOXBSD: 1 (!blackboxbsd)
      
      
      BLACKBOXPNP: 1 (!blackboxpnp)
      
      
      CUSTOMER_CRASH_COUNT:  1
      
      DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
      
      BUGCHECK_STR:  0xEF
      
      CURRENT_IRQL:  0
      
      ANALYSIS_SESSION_HOST:  DESKTOP-ITFOBRR
      
      ANALYSIS_SESSION_TIME:  08-26-2019 18:25:50.0685
      
      ANALYSIS_VERSION: 10.0.18914.1001 amd64fre
      
      LAST_CONTROL_TRANSFER:  from fffff80704a9285d to fffff807043b8f50
      
      STACK_TEXT:  
      ffffcb04`8fb8ec18 fffff807`04a9285d : 00000000`000000ef ffffba86`837bf080 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
      ffffcb04`8fb8ec20 fffff807`049cefb5 : 00000000`00000001 fffff807`04334735 ffffba86`837bf080 fffff807`04334634 : nt!PspCatchCriticalBreak+0xfd
      ffffcb04`8fb8ecc0 fffff807`0488999c : ffffba86`00000000 00000000`00000000 ffffba86`837bf080 ffffba86`837bf358 : nt!PspTerminateAllThreads+0x146791
      ffffcb04`8fb8ed30 fffff807`0488b4d9 : ffffffff`ffffffff ffffcb04`8fb8ee60 ffffba86`837bf080 fffff807`042d7200 : nt!PspTerminateProcess+0xe0
      ffffcb04`8fb8ed70 fffff807`043ca205 : 00000000`00000e4c ffffba86`8387d080 ffffba86`837bf080 ffffcb04`8fb8efb0 : nt!NtTerminateProcess+0xa9
      ffffcb04`8fb8ede0 fffff807`043bcc60 : fffff807`043e1cbc ffffcb04`8fb8f958 ffffcb04`8fb8f958 ffffcb04`8fb8efb0 : nt!KiSystemServiceCopyEnd+0x25
      ffffcb04`8fb8ef78 fffff807`043e1cbc : ffffcb04`8fb8f958 ffffcb04`8fb8f958 ffffcb04`8fb8efb0 00000000`00006380 : nt!KiServiceLinkage
      ffffcb04`8fb8ef80 fffff807`043ca8c2 : ffffba86`837bf640 fffff807`0426ea19 00000000`00001c00 ffffcb04`8fb8fa00 : nt!KiDispatchException+0x1ba24c
      ffffcb04`8fb8f820 fffff807`043c6bae : 00000000`00000000 ffffcb04`00000001 00007ffd`92446380 ffffcb04`8fb8fa80 : nt!KiExceptionDispatch+0xc2
      ffffcb04`8fb8fa00 00007ffd`972d6aa8 : 00000015`29281d50 00000000`00000000 00000015`2937f550 00007ffd`9737477f : nt!KiPageFault+0x42e
      00000015`29281700 00000015`29281d50 : 00000000`00000000 00000015`2937f550 00007ffd`9737477f 00007ffd`92485000 : 0x00007ffd`972d6aa8
      00000015`29281708 00000000`00000000 : 00000015`2937f550 00007ffd`9737477f 00007ffd`92485000 00007ffd`92440000 : 0x00000015`29281d50
      
      
      THREAD_SHA1_HASH_MOD_FUNC:  f6b0f7fafbd5253fc3d42ad0a11af14fddabdcf0
      
      THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  d69c689028d51bc8cb220dbe62d2e16e0c842e7e
      
      THREAD_SHA1_HASH_MOD:  bc100a5647b828107ac4e18055e00abcbe1ec406
      
      FOLLOWUP_IP: 
      nt!PspCatchCriticalBreak+fd
      fffff807`04a9285d cc              int     3
      
      FAULT_INSTR_CODE:  ed8440cc
      
      SYMBOL_STACK_INDEX:  1
      
      SYMBOL_NAME:  nt!PspCatchCriticalBreak+fd
      
      FOLLOWUP_NAME:  MachineOwner
      
      MODULE_NAME: nt
      
      IMAGE_NAME:  ntkrnlmp.exe
      
      DEBUG_FLR_IMAGE_TIMESTAMP:  0
      
      IMAGE_VERSION:  10.0.17763.678
      
      STACK_COMMAND:  .thread ; .cxr ; kb
      
      BUCKET_ID_FUNC_OFFSET:  fd
      
      FAILURE_BUCKET_ID:  0xEF_svchost.exe_BUGCHECK_CRITICAL_PROCESS_8387d080_nt!PspCatchCriticalBreak
      
      BUCKET_ID:  0xEF_svchost.exe_BUGCHECK_CRITICAL_PROCESS_8387d080_nt!PspCatchCriticalBreak
      
      PRIMARY_PROBLEM_CLASS:  0xEF_svchost.exe_BUGCHECK_CRITICAL_PROCESS_8387d080_nt!PspCatchCriticalBreak
      
      TARGET_TIME:  2019-08-26T09:31:34.000Z
      
      OSBUILD:  17763
      
      OSSERVICEPACK:  678
      
      SERVICEPACK_NUMBER: 0
      
      OS_REVISION: 0
      
      SUITE_MASK:  272
      
      PRODUCT_TYPE:  1
      
      OSPLATFORM_TYPE:  x64
      
      OSNAME:  Windows 10
      
      OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS
      
      OS_LOCALE:  
      
      USER_LCID:  0
      
      OSBUILD_TIMESTAMP:  unknown_date
      
      BUILDDATESTAMP_STR:  180914-1434
      
      BUILDLAB_STR:  rs5_release
      
      BUILDOSVER_STR:  10.0.17763.1.amd64fre.rs5_release.180914-1434
      
      ANALYSIS_SESSION_ELAPSED_TIME:  1ea4
      
      ANALYSIS_SOURCE:  KM
      
      FAILURE_ID_HASH_STRING:  km:0xef_svchost.exe_bugcheck_critical_process_8387d080_nt!pspcatchcriticalbreak
      
      FAILURE_ID_HASH:  {ba92524a-cd8d-076d-4bf5-2abec10585fd}
      
      Followup:     MachineOwner
      ---------
      

    2019年8月26日 10:42

全部回复

  • 你好,

    该问题出现前有做过什么更改吗?

    请从Dell 官网更新当前的BIOS驱动至最新版本。

    请尝试更新其他硬件驱动至最新版本。

    请测试查看是否会在安全模式或者干净启动的环境下出现。


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    2019年8月27日 5:08