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Win10不定時與特定程式藍屏重開機Kernel-Power 41 (63) WHEA_UNCORRECTABLE_ERROR RRS feed

  • 問題

  • 請問電腦時常不定時藍屏重開機或是執行特定程式時過一段時間會藍屏重開,

    有查閱網路上相關文章調整電源設定或顯示卡驅動調整,但還是會有偶爾不定時的發生藍屏,

    想請教問題點和解決方法,麻煩了謝謝。

    Dmp檔: https://goo.gl/Jf4n40

    事件檢視器錯誤訊息、藍屏錯誤代碼: https://imgur.com/a/KAFv5

    DUMP_CLASS: 1

    DUMP_QUALIFIER: 401

    BUILD_VERSION_STRING:  14393.953.amd64fre.rs1_release_inmarket.170303-1614

    SYSTEM_MANUFACTURER:  ASUSTeK COMPUTER INC.

    SYSTEM_PRODUCT_NAME:  M32CD_A_F_K20CD_K31CD

    SYSTEM_SKU:  SKU

    SYSTEM_VERSION:  System Version

    BIOS_VENDOR:  American Megatrends Inc.

    BIOS_VERSION:  0901

    BIOS_DATE:  01/28/2016

    BASEBOARD_MANUFACTURER:  ASUSTeK COMPUTER INC.

    BASEBOARD_PRODUCT:  M32CD_A_F_K20CD_K31CD

    BASEBOARD_VERSION:  Rev 1.xx

    DUMP_TYPE:  1

    BUGCHECK_P1: 0

    BUGCHECK_P2: ffff990435cfc028

    BUGCHECK_P3: f2000080

    BUGCHECK_P4: 10005

    BUGCHECK_STR:  0x124_GenuineIntel

    CPU_COUNT: 8

    CPU_MHZ: d50

    CPU_VENDOR:  GenuineIntel

    CPU_FAMILY: 6

    CPU_MODEL: 5e

    CPU_STEPPING: 3

    CPU_MICROCODE: 6,5e,3,0 (F,M,S,R)  SIG: 74'00000000 (cache) 74'00000000 (init)

    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

    PROCESS_NAME:  System

    CURRENT_IRQL:  f

    ANALYSIS_SESSION_HOST:  DESKTOP-BF2UDHR

    ANALYSIS_SESSION_TIME:  03-22-2017 10:38:24.0177

    ANALYSIS_VERSION: 10.0.14321.1024 x86fre

    STACK_COMMAND:  kb

    THREAD_SHA1_HASH_MOD_FUNC:  616bc12fafe49c3bd3a40968c0c04ec03cf51d91

    THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  ed4fcb37c48ec884fce94b1d34d2cd6f77da3539

    THREAD_SHA1_HASH_MOD:  7e33dd3c763a25df21eafe873c0f94a971876097

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: GenuineIntel

    IMAGE_NAME:  GenuineIntel

    DEBUG_FLR_IMAGE_TIMESTAMP:  0

    FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE

    BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE

    PRIMARY_PROBLEM_CLASS:  0x124_GenuineIntel_PROCESSOR_MAE

    TARGET_TIME:  2017-03-22T02:25:01.000Z

    OSBUILD:  14393

    OSSERVICEPACK:  0

    SERVICEPACK_NUMBER: 0

    OS_REVISION: 0

    SUITE_MASK:  784

    PRODUCT_TYPE:  1

    OSPLATFORM_TYPE:  x64

    OSNAME:  Windows 10

    OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS Personal

    OS_LOCALE:  

    USER_LCID:  0

    OSBUILD_TIMESTAMP:  2017-03-04 14:09:56

    BUILDDATESTAMP_STR:  170303-1614

    BUILDLAB_STR:  rs1_release_inmarket

    BUILDOSVER_STR:  10.0.14393.953.amd64fre.rs1_release_inmarket.170303-1614

    ANALYSIS_SESSION_ELAPSED_TIME: b55

    ANALYSIS_SOURCE:  KM

    FAILURE_ID_HASH_STRING:  km:0x124_genuineintel_processor_mae

    FAILURE_ID_HASH:  {7c95de0c-286c-8226-45c2-422b4de101d6}

    Followup:     MachineOwner


    • 已編輯 MING1228 2017年3月22日 上午 02:58
    2017年3月22日 上午 02:57

所有回覆

  • 您好!

    通常都是顯示卡驅動程式或其他硬體驅動程式所造成的問題,若要更詳細的判斷,除非有DMP檔可以分析。


    2017年3月22日 上午 03:09
    版主
  • 您好,補上DMP檔 https://goo.gl/PvNn7F 若可以幫分析再麻煩了,謝謝您。
    2017年3月22日 上午 03:21
  • 您好!

    nvlddmkm.sys 是 nVidia 的驅動程式,看您的 Log 應該是 ASUS 的電腦,建議您先不要用 ASUS 提供的驅動程式,試一下到 nVidia 官方網站下載新版的驅動程式更新再觀察看看

    2017年3月22日 上午 03:59
    版主
  • 謝謝幫忙分析,更新驅動後錯誤代碼少了NV的那一段,但還是會有藍屏錯誤的現象發生,

    顯示卡驅動更新後的DMP錯誤顯示

    Microsoft (R) Windows Debugger Version 10.0.14321.1024 X86
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Windows\MEMORY.DMP]
    Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.

    Symbol search path is: srv*
    Executable search path is: 
    Windows 10 Kernel Version 14393 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 14393.953.amd64fre.rs1_release_inmarket.170303-1614
    Machine Name:
    Kernel base = 0xfffff803`30686000 PsLoadedModuleList = 0xfffff803`30985000
    Debug session time: Wed Mar 22 13:32:44.825 2017 (UTC + 8:00)
    System Uptime: 0 days 0:12:45.563
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ......................................
    Loading User Symbols
    PEB is paged out (Peb.Ldr = 00000000`00bc8018).  Type ".hh dbgerr001" for details
    Loading unloaded module list
    ......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 124, {0, ffffdf8beaafc028, f2000040, 10005}

    Page 451fc5 not present in the dump file. Type ".hh dbgerr004" for details
    Page 451fc5 not present in the dump file. Type ".hh dbgerr004" for details
    Page 45622d not present in the dump file. Type ".hh dbgerr004" for details
    Page 45622d not present in the dump file. Type ".hh dbgerr004" for details
    Page 458fe4 not present in the dump file. Type ".hh dbgerr004" for details
    Page 458fe4 not present in the dump file. Type ".hh dbgerr004" for details
    Page 452720 not present in the dump file. Type ".hh dbgerr004" for details
    Page 452720 not present in the dump file. Type ".hh dbgerr004" for details
    Page 1000 not present in the dump file. Type ".hh dbgerr004" for details
    Page 1000 not present in the dump file. Type ".hh dbgerr004" for details
    Page 1000 not present in the dump file. Type ".hh dbgerr004" for details
    Page 1000 not present in the dump file. Type ".hh dbgerr004" for details
    Page 1000 not present in the dump file. Type ".hh dbgerr004" for details
    Page 1000 not present in the dump file. Type ".hh dbgerr004" for details
    Page 1000 not present in the dump file. Type ".hh dbgerr004" for details
    Page 1000 not present in the dump file. Type ".hh dbgerr004" for details
    Page 1000 not present in the dump file. Type ".hh dbgerr004" for details
    Page 1000 not present in the dump file. Type ".hh dbgerr004" for details
    Page 1000 not present in the dump file. Type ".hh dbgerr004" for details
    Page 1000 not present in the dump file. Type ".hh dbgerr004" for details
    Page 1000 not present in the dump file. Type ".hh dbgerr004" for details
    Page 1000 not present in the dump file. Type ".hh dbgerr004" for details
    Page 1000 not present in the dump file. Type ".hh dbgerr004" for details
    Page 1000 not present in the dump file. Type ".hh dbgerr004" for details
    Page 1000 not present in the dump file. Type ".hh dbgerr004" for details
    Page 1000 not present in the dump file. Type ".hh dbgerr004" for details
    Probably caused by : GenuineIntel

    Followup:     MachineOwner
    ---------

    2017年3月22日 上午 05:37
  • 進主機板的 BIOS 環境嘗試把自動超頻功能關閉看看,
    有可能是超頻引起不穩定而導致 BSOD

    假使仍沒有改善,建議將主機送回原廠檢查


    蘇老碎碎念
    資訊無涯,回頭已不見岸
    Facebook - 微軟台灣官方論壇愛好者俱樂部
    如何在論壇正確發問,請參考iThome的文章: 如何問到我要的答案

    2017年3月22日 下午 12:05
    版主
  • 您好!

    超頻、過熱、電壓不足....都有可能產生此問題,如Aska所說,建議送回原廠檢測。

    2017年3月22日 下午 11:56
    版主
  • 您好,謝謝兩位協助,BIOS關閉一些選項後特定程式方面沒有藍屏的問題了!

    不定時藍屏目前暫時還在觀望中,謝謝兩位的幫忙。

    2017年3月23日 上午 01:40