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Attachment cannot open RRS feed

  • 問題

  • Dear Sir / Madam

    Our Company is using Window Vista & Office 2007 & Netscape of computer system.  On 21/9/2017, we received an e-mail message from HSBC MPF e-statement, we cannot open the attachment.  When we click the e-mail message, it shows " Alert" and then "Netscape 7.2 and securemail.us.hsbc.com cannot communicate securely because they have no common encryption algorithms".  Please assist us to solve.

    For your information, we don't have "Window up-date" since 12/7/2016.  Can we need to do "Window up-date"?

    Should you require further information, kindly contact us at sales@rihk.com.hk.  Thank you.

    2017年9月22日 上午 07:06

所有回覆

  • It's a pity. Windows Vista does not support TLS 1.1 and TLS 1.2. As a result, you need to use Windows 7 or later Operating System. Then enable TLS 1.1 and TLS 1.2 in the browser.


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    2017年9月23日 上午 03:46