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  • 問題

  • 你好

    我的電腦最近一直常自動關機然後立即重新開機,又或者完全當機無反應

    問題簽章:
      問題事件名稱: BlueScreen
      作業系統版本: 6.1.7600.2.0.0.768.3
      地區設定識別碼: 1028


    與問題相關的其他資訊:
      BCCode: a
      BCP1: 75A0435E
      BCP2: 000000FF
      BCP3: 00000001
      BCP4: 840912E2
      OS Version: 6_1_7600
      Service Pack: 0_0
      Product: 768_1


    協助說明問題的檔案:
      C:\Windows\Minidump\012412-21403-01.dmp
      C:\Users\snoopy\AppData\Local\Temp\WER-43664-0.sysdata.xml


    閱讀我們的線上隱私權聲明:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0404


    若線上隱私權聲明無法使用,請閱讀我們的離線隱私權聲明:
      C:\Windows\system32\zh-

    這是dmp檔的檔案

    http://dl.dropbox.com/u/47071404/012412-21403-01.dmp

    之前已經有還原至電腦出廠時的狀況,好了幾天,但最近又開始無止盡的一直當機

    2012年2月8日 上午 05:14

解答

  • Hi 芋頭

    從你提供的DMP檔案裡面發現有一個mcshield.exe程式有可能導致你系統當機

    然而這一個程式是你的防毒軟體MCAFEE的相關程式,所以會建議你先移除防毒軟體再觀察看看

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: 75a0435e, memory referenced
    Arg2: 000000ff, IRQL
    Arg3: 00000001, bitfield :
    	bit 0 : value 0 = read operation, 1 = write operation
    	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: 840912e2, address which referenced memory
    
    Debugging Details:
    ------------------
    
    Debugger CompCtrlDb Connection::Open failed 80040e4d
    
    WRITE_ADDRESS: GetPointerFromAddress: unable to read from 841b3718
    Unable to read MiSystemVaType memory at 84193160
     75a0435e 
    
    CURRENT_IRQL:  0
    
    FAULTING_IP: 
    nt!KiTrap0D+416
    840912e2 010f            add     dword ptr [edi],ecx
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0xA
    
    PROCESS_NAME:  mcshield.exe
    
    TRAP_FRAME:  a3453cc0 -- (.trap 0xffffffffa3453cc0)
    ErrCode = 00000003
    eax=0000000d ebx=0320c798 ecx=86c91280 edx=00000280 esi=75a24124 edi=75a0435e
    eip=840912e2 esp=a3453d34 ebp=a3453d34 iopl=0         nv up di pl nz na po nc
    cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010002
    nt!KiTrap0D+0x416:
    840912e2 010f            add     dword ptr [edi],ecx  ds:0023:75a0435e=????????
    Resetting default scope
    
    MISALIGNED_IP: 
    nt!KiTrap0D+416
    840912e2 010f            add     dword ptr [edi],ecx
    
    LAST_CONTROL_TRANSFER:  from 840912e2 to 8409186b
    
    STACK_TEXT:  
    a3453cc0 840912e2 badb0d00 00000280 842a6271 nt!KiTrap0E+0x2cf
    a3453d34 75a0435e badb0d00 00000280 00000000 nt!KiTrap0D+0x416
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    a3453da4 0320c77c 00000023 00000000 00000000 0x75a0435e
    a3453da8 00000000 00000000 00000000 00000000 0x320c77c
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!KiTrap0D+416
    840912e2 010f            add     dword ptr [edi],ecx
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  nt!KiTrap0D+416
    
    FOLLOWUP_NAME:  MachineOwner
    
    IMAGE_NAME:  hardware
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    MODULE_NAME: hardware
    
    FAILURE_BUCKET_ID:  IP_MISALIGNED
    
    BUCKET_ID:  IP_MISALIGNED
    
    Followup: MachineOwner
    

    2012年2月13日 上午 02:23

所有回覆

  • 您好!

    0x0000000A通常是硬體的問題,建議您先更新一下硬體驅動程式後在觀查看看

    2012年2月8日 上午 05:31
    版主
  • Hi 芋頭

    從你提供的DMP檔案裡面發現有一個mcshield.exe程式有可能導致你系統當機

    然而這一個程式是你的防毒軟體MCAFEE的相關程式,所以會建議你先移除防毒軟體再觀察看看

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: 75a0435e, memory referenced
    Arg2: 000000ff, IRQL
    Arg3: 00000001, bitfield :
    	bit 0 : value 0 = read operation, 1 = write operation
    	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: 840912e2, address which referenced memory
    
    Debugging Details:
    ------------------
    
    Debugger CompCtrlDb Connection::Open failed 80040e4d
    
    WRITE_ADDRESS: GetPointerFromAddress: unable to read from 841b3718
    Unable to read MiSystemVaType memory at 84193160
     75a0435e 
    
    CURRENT_IRQL:  0
    
    FAULTING_IP: 
    nt!KiTrap0D+416
    840912e2 010f            add     dword ptr [edi],ecx
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0xA
    
    PROCESS_NAME:  mcshield.exe
    
    TRAP_FRAME:  a3453cc0 -- (.trap 0xffffffffa3453cc0)
    ErrCode = 00000003
    eax=0000000d ebx=0320c798 ecx=86c91280 edx=00000280 esi=75a24124 edi=75a0435e
    eip=840912e2 esp=a3453d34 ebp=a3453d34 iopl=0         nv up di pl nz na po nc
    cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010002
    nt!KiTrap0D+0x416:
    840912e2 010f            add     dword ptr [edi],ecx  ds:0023:75a0435e=????????
    Resetting default scope
    
    MISALIGNED_IP: 
    nt!KiTrap0D+416
    840912e2 010f            add     dword ptr [edi],ecx
    
    LAST_CONTROL_TRANSFER:  from 840912e2 to 8409186b
    
    STACK_TEXT:  
    a3453cc0 840912e2 badb0d00 00000280 842a6271 nt!KiTrap0E+0x2cf
    a3453d34 75a0435e badb0d00 00000280 00000000 nt!KiTrap0D+0x416
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    a3453da4 0320c77c 00000023 00000000 00000000 0x75a0435e
    a3453da8 00000000 00000000 00000000 00000000 0x320c77c
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!KiTrap0D+416
    840912e2 010f            add     dword ptr [edi],ecx
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  nt!KiTrap0D+416
    
    FOLLOWUP_NAME:  MachineOwner
    
    IMAGE_NAME:  hardware
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    MODULE_NAME: hardware
    
    FAILURE_BUCKET_ID:  IP_MISALIGNED
    
    BUCKET_ID:  IP_MISALIGNED
    
    Followup: MachineOwner
    

    2012年2月13日 上午 02:23