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Some windows 10 cannot get windows update from Windows 2012 R2 WSUS

    Question

  • Our client PC all get windows update from WSUS server (server 2012 R2 Standard), recently, some of windows 10 clients (build 1511 and 1607) can not get update from WSUS server, the windows update log as below.

    2016/12/23 15:07:54.7134302 496   7452  ComApi          * START *   SLS Discovery
    2016/12/23 15:07:54.7143422 496   7452  ComApi          *QUEUED* SLS Discovery
    2016/12/23 15:07:54.7146990 496   6324  ComApi          *RESUMED* Discovery
    2016/12/23 15:07:54.7147004 496   6324  ComApi          Exit code = 0x00000000, Result code = 0x8024500C
    2016/12/23 15:07:54.7147007 496   6324  Api             * END *   Discovery ClientId
    2016/12/23 15:07:54.7156135 496   7452  ComApi          ISusInternal:: DisconnectCall failed, hr=8024000C
    2016/12/23 15:07:54.7163071 496   7452  ComApi          Unable to get SLS chunk. (hr=8024500C)
    2016/12/23 15:07:54.7167583 496   644   ComApi          * START *   SLS Discovery
    2016/12/23 15:07:54.7176633 496   644   ComApi          *QUEUED* SLS Discovery
    2016/12/23 15:07:54.7179790 496   6324  ComApi          *RESUMED* Discovery
    2016/12/23 15:07:54.7179800 496   6324  ComApi          Exit code = 0x00000000, Result code = 0x8024500C
    2016/12/23 15:07:54.7179807 496   6324  Api             * END *   Discovery ClientId
    2016/12/23 15:07:54.7188874 496   644   ComApi          ISusInternal:: DisconnectCall failed, hr=8024000C
    2016/12/23 15:07:54.7196413 496   644   ComApi          Unable to get SLS chunk. (hr=8024500C)
    2016/12/23 15:07:56.3733373 496   644   ComApi          * START *   SLS Discovery
    2016/12/23 15:07:56.3743629 496   644   ComApi          *QUEUED* SLS Discovery
    2016/12/23 15:07:56.3747522 496   2816  ComApi          *RESUMED* Discovery
    2016/12/23 15:07:56.3747536 496   2816  ComApi          Exit code = 0x00000000, Result code = 0x8024500C
    2016/12/23 15:07:56.3747540 496   2816  Api             * END *   Discovery ClientId
    2016/12/23 15:07:56.3756748 496   644   ComApi          ISusInternal:: DisconnectCall failed, hr=8024000C
    2016/12/23 15:07:56.3763218 496   644   ComApi          Unable to get SLS chunk. (hr=8024500C)
    2016/12/23 15:07:56.3767383 496   644   ComApi          * START *   SLS Discovery
    2016/12/23 15:07:56.3776312 496   644   ComApi          *QUEUED* SLS Discovery
    2016/12/23 15:07:56.3779236 496   7452  ComApi          *RESUMED* Discovery
    2016/12/23 15:07:56.3779250 496   7452  ComApi          Exit code = 0x00000000, Result code = 0x8024500C
    2016/12/23 15:07:56.3779253 496   7452  Api             * END *   Discovery ClientId
    2016/12/23 15:07:56.3788717 496   644   ComApi          ISusInternal:: DisconnectCall failed, hr=8024000C
    2016/12/23 15:07:56.3795682 496   644   ComApi          Unable to get SLS chunk. (hr=8024500C)
    2016/12/23 15:07:58.1980323 496   6324  ComApi          * START *   SLS Discovery
    2016/12/23 15:07:58.1988360 496   6324  ComApi          *QUEUED* SLS Discovery
    2016/12/23 15:07:58.1992048 496   2816  ComApi          *RESUMED* Discovery
    2016/12/23 15:07:58.1992062 496   2816  ComApi          Exit code = 0x00000000, Result code = 0x8024500C
    2016/12/23 15:07:58.1992069 496   2816  Api             * END *   Discovery ClientId
    2016/12/23 15:07:58.2000875 496   6324  ComApi          ISusInternal:: DisconnectCall failed, hr=8024000C
    2016/12/23 15:07:58.2007726 496   6324  ComApi          Unable to get SLS chunk. (hr=8024500C)

    Tuesday, January 17, 2017 9:28 AM

All replies

  • Hi YuKaYuen,

    Please check if the windows 10 clients install the monthly rollup update, unpatched windows 10 have issues update from WSUS server.

    You may install the latest monthly rollup update for windows 10 manually, or as a test, you may install pervious monthly rollup for windows 10, then check if the win10 could detect and install later monthly rollup from WSUS server:

    https://support.microsoft.com/en-us/help/4000825/windows-10-update-history

    Best Regards,

    Anne


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, January 18, 2017 3:36 AM
    Moderator
  • Hi,

    Have you got any progress with the issue? Welcome to feedback.

    Best Regards,

    Anne


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, January 27, 2017 8:00 AM
    Moderator
  • still got problem, do you have other solution?

    Thanks

    Thursday, March 09, 2017 4:44 AM
  • Hi Yuka.

    I have absolutely same problem in this week.

    Have you solved this problem?

    If you've solve, and if you have time , please teach me the solution...

    Regards

    Sunday, June 18, 2017 2:02 PM