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A user can't connect RRS feed

  • Question

  • Hi,
    a user in another city cannot connect to Communicator. Here is what we did.
    This user's sip address, username, password are correct.

    The user cannot connect to communicator on his PC.
    Another user can connect on the user's PC.
    The user cannot connect on a PC which another user can connect. (on another location - Company headquarter)
    The user can connect via web access on his PC.

    Here is the Communicator-uccapi-0.uccapilog. Can anyone look at the log and tell me whether there is a spesific problem?


    02/12/2010|15:55:15.625 5070:1400 INFO  :: module=uccapi flavor=fre version=3.5.6907.0
    02/12/2010|15:55:15.625 5070:1400 INFO  :: Initialization flags (100)
    02/12/2010|15:55:15.625 5070:1400 ERROR ::  Failed to init PANOVideo[0010EAE4], 80070002
    02/12/2010|15:55:15.625 5070:1400 TRACE :: CRTCMediaController::Initialize Start registering window class
    02/12/2010|15:55:15.625 5070:1400 TRACE :: CRTCMediaController::Initialize End registering window class
    02/12/2010|15:55:15.625 5070:1400 TRACE :: CRTCMediaController::Initialize Start CreateWindow(...)
    02/12/2010|15:55:15.625 5070:1400 TRACE :: CRTCMediaController::Initialize End CreateWindow(...)
    02/12/2010|15:55:15.625 5070:1400 TRACE :: CRTCMediaController::Initialize Start initializing registyr settings
    02/12/2010|15:55:15.625 5070:1400 TRACE :: CRTCMediaController::Initialize End initializing registyr settings
    02/12/2010|15:55:15.625 5070:1400 TRACE :: CRTCMediaController::Initialize Start LoadLibrary(MEDIAPLATFORMDLL)
    02/12/2010|15:55:15.640 5070:1400 TRACE :: CRTCMediaController::Initialize End LoadLibrary(MEDIAPLATFORMDLL)
    02/12/2010|15:55:15.640 5070:1400 TRACE :: CRTCMediaController::Initialize Start create rtp platform
    02/12/2010|15:55:15.921 5070:1400 TRACE :: CRTCMediaController::Initialize End create rtp platform
    02/12/2010|15:55:15.921 5070:1400 TRACE :: CRTCMediaController::Initialize Start setting ports for media
    02/12/2010|15:55:15.921 5070:1400 TRACE :: CRTCMediaController::Initialize End setting ports for media
    02/12/2010|15:55:15.921 5070:1400 TRACE :: CRTCMediaController::Initialize Start LoadDeviceSettings()
    02/12/2010|15:55:15.921 5070:1400 INFO  :: SetDeviceDisabled[0010EA54] 0->0
    02/12/2010|15:55:15.921 5070:1400 TRACE :: SetDevice[0010EA54] 00000000->020B3864
    02/12/2010|15:55:15.921 5070:1400 INFO  :: SetDeviceDisabled[0010EA9C] 0->0
    02/12/2010|15:55:15.921 5070:1400 TRACE :: SetDevice[0010EA9C] 00000000->020B5864
    02/12/2010|15:55:15.921 5070:1400 INFO  :: SetDeviceDisabled[0010EAE4] 0->0
    02/12/2010|15:55:15.921 5070:1400 TRACE :: SetDevice[0010EAE4] 00000000->020B38F4
    02/12/2010|15:55:15.921 5070:1400 INFO  :: SetDeviceDisabled[0010EA0C] 0->0
    02/12/2010|15:55:15.921 5070:1400 INFO  :: Function: DeviceManager::Initialize
    02/12/2010|15:55:15.921 5070:1400 ERROR :: HRESULT failed: 80ee002d = hr. FindDeviceByName
    02/12/2010|15:55:15.921 5070:1400 ERROR :: CRTCMediaController::LoadDeviceSettings Failed while loading device- 3 with 80ee002d. 
    02/12/2010|15:55:16.000 5070:1400 TRACE :: CRTCMediaController::Initialize End LoadDeviceSettings()
    02/12/2010|15:55:16.125 5070:1400 INFO  :: CUccPlatform::InitializeMedia : media stack tracing enabled
    02/12/2010|15:55:16.140 5070:1400 ERROR :: CHidManager::AddHidDevice - CreateFile(\\?\hid#vid_04d9&pid_0499#6&2c8888f0&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}) failed with -2147024891
    02/12/2010|15:55:16.140 5070:1400 ERROR :: CHidManager::EnumerateHidDevices - AddHidDevice failed 0x80070005
    02/12/2010|15:55:16.140 5070:1400 INFO  :: Function: CUccAudioMediaDevice::InternalInitialize
    02/12/2010|15:55:16.140 5070:1400 ERROR :: HRESULT API failed: 80004005 = hr. ParsePidVid
    02/12/2010|15:55:16.140 5070:1400 INFO  :: Function: CUccAudioMediaDevice::InternalInitialize
    02/12/2010|15:55:16.140 5070:1400 ERROR :: HRESULT API failed: 80004005 = hr. ParsePidVid
    02/12/2010|15:55:16.140 5070:1400 INFO  :: Audio device \\?\HDAUDIO#FUNC_01&VEN_10EC&DEV_0268&SUBSYS_14C00030&REV_1000#4&1974A4AA&0&0001#{6994AD04-93EF-11D0-A3CC-00A0C9223196}\REARLINEOUTWAVE3
    02/12/2010|15:55:16.140 5070:1400 INFO  :: No matching HID device Fond
    02/12/2010|15:55:16.140 5070:1400 INFO  :: Function: CUccMediaDeviceManager::UpdateTelDeviceAdded
    02/12/2010|15:55:16.140 5070:1400 TRACE :: Condition failed with 00000000: 'sbstrHidId.Length() != 0'
    02/12/2010|15:55:16.140 5070:1400 INFO  :: Audio device \\?\HDAUDIO#FUNC_01&VEN_10EC&DEV_0268&SUBSYS_14C00030&REV_1000#4&1974A4AA&0&0001#{6994AD04-93EF-11D0-A3CC-00A0C9223196}\REARLINEINWAVE3
    02/12/2010|15:55:16.140 5070:1400 INFO  :: No matching HID device Fond
    02/12/2010|15:55:16.140 5070:1400 INFO  :: Function: CUccMediaDeviceManager::UpdateTelDeviceAdded
    02/12/2010|15:55:16.140 5070:1400 TRACE :: Condition failed with 00000000: 'sbstrHidId.Length() != 0'
    02/12/2010|15:55:16.140 5070:1400 INFO  :: Function: CUccMediaDeviceManager::GetBoolProperty
    02/12/2010|15:55:16.140 5070:1400 TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
    02/12/2010|15:55:16.140 5070:1400 INFO  :: Function: CUccMediaDeviceManager::GetBoolProperty
    02/12/2010|15:55:16.140 5070:1400 TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
    02/12/2010|15:55:16.140 5070:1400 INFO  :: Function: CUccMediaDeviceManager::GetBoolProperty
    02/12/2010|15:55:16.140 5070:1400 TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
    02/12/2010|15:55:16.140 5070:1400 INFO  :: Function: CUccMediaDeviceManager::GetBoolProperty
    02/12/2010|15:55:16.140 5070:1400 TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
    02/12/2010|15:55:16.140 5070:1400 INFO  :: CUccMediaDeviceManager::FireDeviceChanged - Default device changed to <Realtek HD Audio Input> for category=2 media=1 direction=1 reason=2
    02/12/2010|15:55:16.140 5070:1400 INFO  :: CUccMediaDeviceManager::FireDeviceChanged - Selected device changed to <Realtek HD Audio Input> for category=2 media=1 direction=1 reason=2
    02/12/2010|15:55:16.140 5070:1400 INFO  :: CUccMediaDeviceManager::FireDeviceChanged - Default device changed to <Realtek HD Audio output> for category=2 media=1 direction=2 reason=2
    02/12/2010|15:55:16.140 5070:1400 INFO  :: CUccMediaDeviceManager::FireDeviceChanged - Selected device changed to <Realtek HD Audio output> for category=2 media=1 direction=2 reason=2
    02/12/2010|15:55:16.140 5070:1400 INFO  :: CUccMediaDeviceManager::FireDeviceChanged - Default device changed to <Realtek HD Audio output> for category=3 media=1 direction=2 reason=2
    02/12/2010|15:55:16.140 5070:1400 INFO  :: CUccMediaDeviceManager::FireDeviceChanged - Selected device changed to <Realtek HD Audio output> for category=3 media=1 direction=2 reason=2
    02/12/2010|15:55:16.140 5070:1400 INFO  :: CUccMediaDeviceManager::FireDeviceChanged - Default device changed to <USB Video Device> for category=0 media=2 direction=1 reason=2
    02/12/2010|15:55:16.140 5070:1400 INFO  :: CUccMediaDeviceManager::FireDeviceChanged - Selected device changed to <USB Video Device> for category=0 media=2 direction=1 reason=2
    02/12/2010|15:55:16.140 5070:1400 TRACE :: SipStackGlobalInit - Doing WSAStatusup(1,1)
    02/12/2010|15:55:16.140 5070:1400 TRACE :: SipStackGlobalInit - WsaData fields: wsaVersion=1.1(0x101), wVersion=1.1(0x101), wHighVersion=2.2(0x202)
    02/12/2010|15:55:16.140 5070:1400 TRACE :: client[000D55B0] new sipStack[01B72C60]
    02/12/2010|15:55:17.390 5070:1400 INFO  :: CUccServerEndpoint::Initialize - This endpoint is  sharing presentity data.
    02/12/2010|15:55:17.390 5070:1400 INFO  :: Outgoing 01CA2BE8-<sip:yukselc@aygazdg.com.tr>, local=(null)
    02/12/2010|15:55:17.515 5070:1400 TRACE :: SIP_MSG_PROCESSOR::OnDnsResolutionComplete[01CA2BE8] Entered host fed.koc.net
    02/12/2010|15:55:17.515 5070:1400 INFO  :: CSIPCompressor::Initialize - Compression setting 2, threshold 128000, timeout 5000
    02/12/2010|15:55:17.515 5070:1400 INFO  :: ASYNC_SOCKET::SetHttpProxyAddr HttpProxyAddr [0.0.0.0:0]
    02/12/2010|15:55:17.515 5070:1400 INFO  :: ASYNC_SOCKET::Connect - Tunneling [no] - DestAddr [195.87.219.241:443] - Host [fed.koc.net:443] - RemotePrincipalName - [fed.koc.net], this 01CE73E8
    02/12/2010|15:55:17.593 5070:1400 TRACE :: Async work item posted for TLS negotiation: this 01CE73E8
    02/12/2010|15:55:17.593 5070:1400 TRACE :: ASYNC_SOCKET::SendOrQueueIfSendIsBlocking sending sendBuffer 01CA7060, this 01CE73E8, pSendBuffer->m_BufLen = 70
    02/12/2010|15:55:17.593 5070:1400 TRACE :: ASYNC_SOCKET::SendHelperFn sendBuffer 01CA7060 sent, this 01CE73E8, m_BytesSent = 70, pSendBuffer->m_BufLen = 70
    02/12/2010|15:55:17.734 5070:1400 TRACE :: Async work item posted for TLS negotiation: this 01CE73E8
    02/12/2010|15:55:17.750 5070:1400 TRACE :: ASYNC_SOCKET::SendOrQueueIfSendIsBlocking sending sendBuffer 01CA7168, this 01CE73E8, pSendBuffer->m_BufLen = 186
    02/12/2010|15:55:17.750 5070:1400 TRACE :: ASYNC_SOCKET::SendHelperFn sendBuffer 01CA7168 sent, this 01CE73E8, m_BytesSent = 186, pSendBuffer->m_BufLen = 186
    02/12/2010|15:55:17.796 5070:1400 TRACE :: Async work item posted for TLS negotiation: this 01CE73E8
    02/12/2010|15:55:17.843 5070:47C TRACE :: SECURE_SOCKET: security negotiation has completed successfully
    02/12/2010|15:55:17.890 5070:47C TRACE :: SECURE_SOCKET: stream sizes: header 5 trailer 20 max message 16384 buffers 4 block size 1
    02/12/2010|15:55:17.890 5070:1400 INFO  :: CSIPCompressor::StartCompressionNegotiation - Link test not yet performed, checking compression settings configured by core
    02/12/2010|15:55:17.890 5070:1400 INFO  :: CSIPCompressor::StartLinkSpeedDetectionUsingWindows - Testing link bandwidth using adapter info.
    02/12/2010|15:55:17.890 5070:1400 INFO  :: Connection speed detected=100000000, Threshold=128000, returning fUseCompression=FALSE
    02/12/2010|15:55:17.890 5070:1400 TRACE :: SIP_MSG_PROCESSOR::OnRequestSocketConnectComplete - Enter this: 01CA2BE8, callid=(null), ErrorCode: 0x0
    02/12/2010|15:55:17.890 5070:1400 INFO  :: Sending Packet - 195.87.219.241:443 (From Local Address: 10.50.0.67:2498) 717 bytes:
    02/12/2010|15:55:17.890 5070:1400 INFO  :: REGISTER sip:aygazdg.com.tr SIP/2.0
    
    Via: SIP/2.0/TLS 10.50.0.67:2498
    
    Max-Forwards: 70
    
    From: <sip:yukselc@aygazdg.com.tr>;tag=e2c6d0c210;epid=1852fd23a4
    
    To: <sip:yukselc@aygazdg.com.tr>
    
    Call-ID: b0ff5cd736c74ac7881c2a64c725a22a
    
    CSeq: 1 REGISTER
    
    Contact: <sip:10.50.0.67:2498;transport=tls;ms-opaque=1f14029f26>;methods="INVITE, MESSAGE, INFO, OPTIONS, BYE, CANCEL, NOTIFY, ACK, REFER, BENOTIFY";proxy=replace;+sip.instance="<urn:uuid:6622B86B-83E3-5511-906C-0DCFE7B11A46>"
    
    User-Agent: UCCAPI/3.5.6907.0 OC/3.5.6907.0 (Microsoft Office Communicator 2007 R2)
    
    Supported: gruu-10, adhoclist, msrtc-event-categories
    
    Supported: ms-forking
    
    ms-keep-alive: UAC;hop-hop=yes
    
    Event: registration
    
    Content-Length: 0
    
    
    
    
    02/12/2010|15:55:17.890 5070:1400 INFO  :: End of Sending Packet - 195.87.219.241:443 (From Local Address: 10.50.0.67:2498) 717 bytes
    02/12/2010|15:55:17.890 5070:1400 TRACE :: ASYNC_SOCKET::InternalSend no compression, BytesLeft = 717, BytesToSend = 717, cbDataToEncryptSize = 717, psDataToEncrypt = 03721F18 
    02/12/2010|15:55:17.890 5070:1400 TRACE :: - encrypted buffer length: 742 bytes.  First 8 bytes:
    02/12/2010|15:55:17.890 5070:1400 TRACE :: 	17 03 01 02 E1 1D 42 EF  :....á.Bï
    02/12/2010|15:55:17.890 5070:1400 TRACE :: ASYNC_SOCKET::SendOrQueueIfSendIsBlocking sending sendBuffer 0373C498, this 01CE73E8, pSendBuffer->m_BufLen = 742
    02/12/2010|15:55:17.890 5070:1400 TRACE :: ASYNC_SOCKET::SendHelperFn sendBuffer 0373C498 sent, this 01CE73E8, m_BytesSent = 742, pSendBuffer->m_BufLen = 742
    02/12/2010|15:55:17.968 5070:1400 TRACE :: SECURE_SOCKET: decrypting buffer size: 552 (first 8):
    02/12/2010|15:55:17.968 5070:1400 TRACE :: 	17 03 01 02 23 05 67 2A  :....#.g*
    02/12/2010|15:55:17.968 5070:1400 INFO  :: Data Received - 195.87.219.241:443 (To Local Address: 10.50.0.67:2498) 527 bytes:
    02/12/2010|15:55:17.968 5070:1400 INFO  :: SIP/2.0 401 Unauthorized
    
    ms-user-logon-data: RemoteUser
    
    Date: Fri, 12 Feb 2010 13:54:19 GMT
    
    WWW-Authenticate: NTLM realm="SIP Communications Service", targetname="MSGOCSFE01.aspkoc.net", version=4
    
    From: <sip:yukselc@aygazdg.com.tr>;tag=e2c6d0c210;epid=1852fd23a4
    
    To: <sip:yukselc@aygazdg.com.tr>;tag=A0A2B404EDEDCA84EFA407C7DCDF00BE
    
    Call-ID: b0ff5cd736c74ac7881c2a64c725a22a
    
    CSeq: 1 REGISTER
    
    Via: SIP/2.0/TLS 10.50.0.67:2498;received=193.243.197.131;ms-received-port=35032;ms-received-cid=54DE500
    
    Content-Length: 0
    
    
    
    
    02/12/2010|15:55:17.968 5070:1400 INFO  :: End of Data Received - 195.87.219.241:443 (To Local Address: 10.50.0.67:2498) 527 bytes
    02/12/2010|15:55:17.968 5070:1400 INFO  :: SIP_MSG_PROCESSOR::GetChallengeListForPlatform ProtocolsFromPlatform=0xf
    02/12/2010|15:55:17.968 5070:1400 TRACE :: SIP_STACK::UpdateProviderSAContextAndSetAuthProtocol adding SA with TargetName: MSGOCSFE01.aspkoc.net Auth: 4 to provider at index 0
    02/12/2010|15:55:17.968 5070:1400 TRACE :: SIP_STACK::AddSAToProvider SA added:MSGOCSFE01.aspkoc.net-000D4B48 list entry 0373C828, this 01B72C60
    02/12/2010|15:55:17.968 5070:1400 TRACE :: SIP_STACK::FindProviderSAContext SA_CONTEXT found:MSGOCSFE01.aspkoc.net- 000D4B48, SA list entry 0373C828, this 01B72C60
    02/12/2010|15:55:17.968 5070:1400 TRACE :: SIP_MSG_PROCESSOR::GetSAListEntry- SA not found for TargetName: MSGOCSFE01.aspkoc.net Auth: 4, this 01CA2BE8
    02/12/2010|15:55:17.968 5070:1400 WARN  :: SIP_MSG_PROCESSOR::AddSAToList cannot find SA [000D4B48] in list, inserting list entry [0373C810] into list, TargetName MSGOCSFE01.aspkoc.net, Auth: 4, this 01CA2BE8
    02/12/2010|15:55:17.968 5070:1400 TRACE :: SIP_STACK::FindProviderSAContext SA_CONTEXT found:MSGOCSFE01.aspkoc.net- 000D4B48, SA list entry 0373C828, this 01B72C60
    02/12/2010|15:55:17.968 5070:1400 TRACE :: SIP_MSG_PROCESSOR::GetSAListEntry SA [000D4B48] targetname MSGOCSFE01.aspkoc.net, auth 4, this 01CA2BE8
    02/12/2010|15:55:17.968 5070:1400 TRACE :: SIP_STACK::FindProviderSAContext SA_CONTEXT found:MSGOCSFE01.aspkoc.net- 000D4B48, SA list entry 0373C828, this 01B72C60
    02/12/2010|15:55:17.968 5070:1400 TRACE :: SIP_MSG_PROCESSOR::GetSAListEntry SA [000D4B48] targetname MSGOCSFE01.aspkoc.net, auth 4, this 01CA2BE8
    02/12/2010|15:55:17.968 5070:1400 TRACE :: Async work item posted for Init-SA: 0
    02/12/2010|15:55:17.968 5070:1400 TRACE :: SIP_STACK::FindProviderSAContext SA_CONTEXT found:MSGOCSFE01.aspkoc.net- 000D4B48, SA list entry 0373C828, this 01B72C60
    02/12/2010|15:55:17.968 5070:1400 INFO  :: Sending Packet - 195.87.219.241:443 (From Local Address: 10.50.0.67:2498) 848 bytes:
    02/12/2010|15:55:17.968 5070:1400 INFO  :: REGISTER sip:aygazdg.com.tr SIP/2.0
    
    Via: SIP/2.0/TLS 10.50.0.67:2498
    
    Max-Forwards: 70
    
    From: <sip:yukselc@aygazdg.com.tr>;tag=e2c6d0c210;epid=1852fd23a4
    
    To: <sip:yukselc@aygazdg.com.tr>
    
    Call-ID: b0ff5cd736c74ac7881c2a64c725a22a
    
    CSeq: 2 REGISTER
    
    Contact: <sip:10.50.0.67:2498;transport=tls;ms-opaque=1f14029f26>;methods="INVITE, MESSAGE, INFO, OPTIONS, BYE, CANCEL, NOTIFY, ACK, REFER, BENOTIFY";proxy=replace;+sip.instance="<urn:uuid:6622B86B-83E3-5511-906C-0DCFE7B11A46>"
    
    User-Agent: UCCAPI/3.5.6907.0 OC/3.5.6907.0 (Microsoft Office Communicator 2007 R2)
    
    Authorization: NTLM qop="auth", realm="SIP Communications Service", targetname="MSGOCSFE01.aspkoc.net", gssapi-data="", version=4
    
    Supported: gruu-10, adhoclist, msrtc-event-categories
    
    Supported: ms-forking
    
    ms-keep-alive: UAC;hop-hop=yes
    
    Event: registration
    
    Content-Length: 0
    
    
    
    
    02/12/2010|15:55:17.968 5070:1400 INFO  :: End of Sending Packet - 195.87.219.241:443 (From Local Address: 10.50.0.67:2498) 848 bytes
    02/12/2010|15:55:17.968 5070:1400 TRACE :: ASYNC_SOCKET::InternalSend no compression, BytesLeft = 848, BytesToSend = 848, cbDataToEncryptSize = 848, psDataToEncrypt = 03719310 
    02/12/2010|15:55:17.968 5070:1400 TRACE :: - encrypted buffer length: 873 bytes.  First 8 bytes:
    02/12/2010|15:55:17.968 5070:1400 TRACE :: 	17 03 01 03 64 7E D7 DE  :....d~ת
    02/12/2010|15:55:17.968 5070:1400 TRACE :: ASYNC_SOCKET::SendOrQueueIfSendIsBlocking sending sendBuffer 01C1FE50, this 01CE73E8, pSendBuffer->m_BufLen = 873
    02/12/2010|15:55:17.968 5070:1400 TRACE :: ASYNC_SOCKET::SendHelperFn sendBuffer 01C1FE50 sent, this 01CE73E8, m_BytesSent = 873, pSendBuffer->m_BufLen = 873
    02/12/2010|15:55:18.031 5070:1400 TRACE :: SECURE_SOCKET: decrypting buffer size: 863 (first 8):
    02/12/2010|15:55:18.031 5070:1400 TRACE :: 	17 03 01 03 5A 36 08 9D  :....Z6.
    02/12/2010|15:55:18.031 5070:1400 INFO  :: Data Received - 195.87.219.241:443 (To Local Address: 10.50.0.67:2498) 838 bytes:
    02/12/2010|15:55:18.031 5070:1400 INFO  :: SIP/2.0 401 Unauthorized
    
    ms-user-logon-data: RemoteUser
    
    Date: Fri, 12 Feb 2010 13:54:19 GMT
    
    WWW-Authenticate: NTLM opaque="9ECE19BA", gssapi-data="TlRMTVNTUAACAAAAAAAAADgAAADzgpjiUSYAb4WUx7MAAAAAAAAAAJYAlgA4AAAABgByFwAAAA8CAAwAQQBTAFAASwBPAEMAAQAUAE0AUwBHAE8AQwBTAEYARQAwADEABAAUAGEAcwBwAGsAbwBjAC4AbgBlAHQAAwAqAE0AUwBHAE8AQwBTAEYARQAwADEALgBhAHMAcABrAG8AYwAuAG4AZQB0AAUAFABhAHMAcABrAG8AYwAuAG4AZQB0AAcACAB8l1Df6qvKAQAAAAA=", targetname="MSGOCSFE01.aspkoc.net", realm="SIP Communications Service", version=4
    
    From: <sip:yukselc@aygazdg.com.tr>;tag=e2c6d0c210;epid=1852fd23a4
    
    To: <sip:yukselc@aygazdg.com.tr>;tag=A0A2B404EDEDCA84EFA407C7DCDF00BE
    
    Call-ID: b0ff5cd736c74ac7881c2a64c725a22a
    
    CSeq: 2 REGISTER
    
    Via: SIP/2.0/TLS 10.50.0.67:2498;received=193.243.197.131;ms-received-port=35032;ms-received-cid=54DE500
    
    Content-Length: 0
    
    
    
    
    02/12/2010|15:55:18.031 5070:1400 INFO  :: End of Data Received - 195.87.219.241:443 (To Local Address: 10.50.0.67:2498) 838 bytes
    02/12/2010|15:55:18.031 5070:1400 INFO  :: SIP_MSG_PROCESSOR::GetChallengeListForPlatform ProtocolsFromPlatform=0xf
    02/12/2010|15:55:18.031 5070:1400 TRACE :: SIP_STACK::FindProviderSAContext SA_CONTEXT found:MSGOCSFE01.aspkoc.net- 000D4B48, SA list entry 0373C828, this 01B72C60
    02/12/2010|15:55:18.031 5070:1400 TRACE :: SIP_STACK::FindProviderSAContext SA_CONTEXT found:MSGOCSFE01.aspkoc.net- 000D4B48, SA list entry 0373C828, this 01B72C60
    02/12/2010|15:55:18.031 5070:1400 TRACE :: SIP_MSG_PROCESSOR::GetSAListEntry SA [000D4B48] targetname MSGOCSFE01.aspkoc.net, auth 4, this 01CA2BE8
    02/12/2010|15:55:18.031 5070:1400 TRACE :: SIP_MSG_PROCESSOR::AddSAToList found SA [000D4B48] from list entry [0373C810] with TargetName: MSGOCSFE01.aspkoc.net Auth: 4 , this 01CA2BE8
    02/12/2010|15:55:18.031 5070:1400 TRACE :: SIP_MSG_PROCESSOR::GetSAListEntry SA [000D4B48] targetname MSGOCSFE01.aspkoc.net, auth 4, this 01CA2BE8
    02/12/2010|15:55:18.031 5070:1400 TRACE :: SIP_STACK::FindProviderSAContext SA_CONTEXT found:MSGOCSFE01.aspkoc.net- 000D4B48, SA list entry 0373C828, this 01B72C60
    02/12/2010|15:55:18.031 5070:1400 TRACE :: SIP_MSG_PROCESSOR::GetSAListEntry SA [000D4B48] targetname MSGOCSFE01.aspkoc.net, auth 4, this 01CA2BE8
    02/12/2010|15:55:18.031 5070:1400 TRACE :: SIP_STACK::FindProviderSAContext SA_CONTEXT found:MSGOCSFE01.aspkoc.net- 000D4B48, SA list entry 0373C828, this 01B72C60
    02/12/2010|15:55:18.031 5070:1400 TRACE :: signed buffer: <NTLM><99d92a5b><1><SIP Communications Service><MSGOCSFE01.aspkoc.net><b0ff5cd736c74ac7881c2a64c725a22a><3><REGISTER><sip:yukselc@aygazdg.com.tr><e2c6d0c210><sip:yukselc@aygazdg.com.tr><><><><> - length- 193. SSPI context:1081944-1055152.
    02/12/2010|15:55:18.031 5070:1400 INFO  :: Sending Packet - 195.87.219.241:443 (From Local Address: 10.50.0.67:2498) 1198 bytes:
    02/12/2010|15:55:18.031 5070:1400 INFO  :: REGISTER sip:aygazdg.com.tr SIP/2.0
    
    Via: SIP/2.0/TLS 10.50.0.67:2498
    
    Max-Forwards: 70
    
    From: <sip:yukselc@aygazdg.com.tr>;tag=e2c6d0c210;epid=1852fd23a4
    
    To: <sip:yukselc@aygazdg.com.tr>
    
    Call-ID: b0ff5cd736c74ac7881c2a64c725a22a
    
    CSeq: 3 REGISTER
    
    Contact: <sip:10.50.0.67:2498;transport=tls;ms-opaque=1f14029f26>;methods="INVITE, MESSAGE, INFO, OPTIONS, BYE, CANCEL, NOTIFY, ACK, REFER, BENOTIFY";proxy=replace;+sip.instance="<urn:uuid:6622B86B-83E3-5511-906C-0DCFE7B11A46>"
    
    User-Agent: UCCAPI/3.5.6907.0 OC/3.5.6907.0 (Microsoft Office Communicator 2007 R2)
    
    Supported: gruu-10, adhoclist, msrtc-event-categories
    
    Supported: ms-forking
    
    ms-keep-alive: UAC;hop-hop=yes
    
    Event: registration
    
    Proxy-Authorization: NTLM qop="auth", realm="SIP Communications Service", opaque="9ECE19BA", targetname="MSGOCSFE01.aspkoc.net", version=4, gssapi-data="TlRMTVNTUAADAAAAGAAYAHwAAAAYABgAlAAAABQAFABIAAAADgAOAFwAAAASABIAagAAABAAEACsAAAAVYKQQgUBKAoAAAAPSwBPAEMAUwBUAEEAVABPAEkATAB5AHUAawBzAGUAbABjAEsAUwBZAFUASwBTAEUATABDAIs4F4CxDDLuLI+yQ3wfG3TNa0e6Lz201Is4F4CxDDLuLI+yQ3wfG3TNa0e6Lz201N0ThHaTcgfRor6JqErUZu0=", crand="99d92a5b", cnum="1", response="01000000a80000009d056e64c1b50747"
    
    Content-Length: 0
    
    
    
    
    02/12/2010|15:55:18.031 5070:1400 INFO  :: End of Sending Packet - 195.87.219.241:443 (From Local Address: 10.50.0.67:2498) 1198 bytes
    02/12/2010|15:55:18.031 5070:1400 TRACE :: ASYNC_SOCKET::InternalSend no compression, BytesLeft = 1198, BytesToSend = 1198, cbDataToEncryptSize = 1198, psDataToEncrypt = 000978B0 
    02/12/2010|15:55:18.031 5070:1400 TRACE :: - encrypted buffer length: 1223 bytes.  First 8 bytes:
    02/12/2010|15:55:18.031 5070:1400 TRACE :: 	17 03 01 04 C2 46 E5 90  :....ÂFå
    02/12/2010|15:55:18.031 5070:1400 TRACE :: ASYNC_SOCKET::SendOrQueueIfSendIsBlocking sending sendBuffer 0373C7B0, this 01CE73E8, pSendBuffer->m_BufLen = 1223
    02/12/2010|15:55:18.031 5070:1400 TRACE :: ASYNC_SOCKET::SendHelperFn sendBuffer 0373C7B0 sent, this 01CE73E8, m_BytesSent = 1223, pSendBuffer->m_BufLen = 1223
    02/12/2010|15:55:18.093 5070:1400 TRACE :: SECURE_SOCKET: decrypting buffer size: 552 (first 8):
    02/12/2010|15:55:18.093 5070:1400 TRACE :: 	17 03 01 02 23 03 C4 D1  :....#.ÄÑ
    02/12/2010|15:55:18.093 5070:1400 INFO  :: Data Received - 195.87.219.241:443 (To Local Address: 10.50.0.67:2498) 527 bytes:
    02/12/2010|15:55:18.093 5070:1400 INFO  :: SIP/2.0 401 Unauthorized
    
    ms-user-logon-data: RemoteUser
    
    Date: Fri, 12 Feb 2010 13:54:19 GMT
    
    WWW-Authenticate: NTLM realm="SIP Communications Service", targetname="MSGOCSFE01.aspkoc.net", version=4
    
    From: <sip:yukselc@aygazdg.com.tr>;tag=e2c6d0c210;epid=1852fd23a4
    
    To: <sip:yukselc@aygazdg.com.tr>;tag=A0A2B404EDEDCA84EFA407C7DCDF00BE
    
    Call-ID: b0ff5cd736c74ac7881c2a64c725a22a
    
    CSeq: 3 REGISTER
    
    Via: SIP/2.0/TLS 10.50.0.67:2498;received=193.243.197.131;ms-received-port=35032;ms-received-cid=54DE500
    
    Content-Length: 0
    
    
    
    
    02/12/2010|15:55:18.093 5070:1400 INFO  :: End of Data Received - 195.87.219.241:443 (To Local Address: 10.50.0.67:2498) 527 bytes
    02/12/2010|15:55:18.093 5070:1400 INFO  :: SIP_MSG_PROCESSOR::GetChallengeListForPlatform ProtocolsFromPlatform=0xf
    02/12/2010|15:55:18.093 5070:1400 TRACE :: SIP_STACK::FindProviderSAContext SA_CONTEXT found:MSGOCSFE01.aspkoc.net- 000D4B48, SA list entry 0373C828, this 01B72C60
    02/12/2010|15:55:18.093 5070:1400 TRACE :: SIP_STACK::FindProviderSAContext SA_CONTEXT found:MSGOCSFE01.aspkoc.net- 000D4B48, SA list entry 0373C828, this 01B72C60
    02/12/2010|15:55:18.093 5070:1400 TRACE :: SIP_MSG_PROCESSOR::GetSAListEntry SA [000D4B48] targetname MSGOCSFE01.aspkoc.net, auth 4, this 01CA2BE8
    02/12/2010|15:55:18.093 5070:1400 TRACE :: SIP_MSG_PROCESSOR::AddSAToList found SA [000D4B48] from list entry [0373C810] with TargetName: MSGOCSFE01.aspkoc.net Auth: 4 , this 01CA2BE8
    02/12/2010|15:55:18.093 5070:1400 TRACE :: SIP_STACK::FindProviderSAContext SA_CONTEXT found:MSGOCSFE01.aspkoc.net- 000D4B48, SA list entry 0373C828, this 01B72C60
    02/12/2010|15:55:18.093 5070:1400 TRACE :: SIP_MSG_PROCESSOR::GetSAListEntry SA [000D4B48] targetname MSGOCSFE01.aspkoc.net, auth 4, this 01CA2BE8
    02/12/2010|15:55:18.093 5070:1400 TRACE :: SIP_STACK::FindProviderSAContext SA_CONTEXT found:MSGOCSFE01.aspkoc.net- 000D4B48, SA list entry 0373C828, this 01B72C60
    02/12/2010|15:55:18.093 5070:1400 TRACE :: SIP_MSG_PROCESSOR::GetSAListEntry SA [000D4B48] targetname MSGOCSFE01.aspkoc.net, auth 4, this 01CA2BE8
    02/12/2010|15:55:18.093 5070:1400 TRACE :: Async work item posted for Init-SA: 0
    02/12/2010|15:55:18.093 5070:1400 TRACE :: SIP_STACK::FindProviderSAContext SA_CONTEXT found:MSGOCSFE01.aspkoc.net- 000D4B48, SA list entry 0373C828, this 01B72C60
    02/12/2010|15:55:18.093 5070:1400 INFO  :: Sending Packet - 195.87.219.241:443 (From Local Address: 10.50.0.67:2498) 848 bytes:
    02/12/2010|15:55:18.093 5070:1400 INFO  :: REGISTER sip:aygazdg.com.tr SIP/2.0
    
    Via: SIP/2.0/TLS 10.50.0.67:2498
    
    Max-Forwards: 70
    
    From: <sip:yukselc@aygazdg.com.tr>;tag=e2c6d0c210;epid=1852fd23a4
    
    To: <sip:yukselc@aygazdg.com.tr>
    
    Call-ID: b0ff5cd736c74ac7881c2a64c725a22a
    
    CSeq: 4 REGISTER
    
    Contact: <sip:10.50.0.67:2498;transport=tls;ms-opaque=1f14029f26>;methods="INVITE, MESSAGE, INFO, OPTIONS, BYE, CANCEL, NOTIFY, ACK, REFER, BENOTIFY";proxy=replace;+sip.instance="<urn:uuid:6622B86B-83E3-5511-906C-0DCFE7B11A46>"
    
    User-Agent: UCCAPI/3.5.6907.0 OC/3.5.6907.0 (Microsoft Office Communicator 2007 R2)
    
    Authorization: NTLM qop="auth", realm="SIP Communications Service", targetname="MSGOCSFE01.aspkoc.net", gssapi-data="", version=4
    
    Supported: gruu-10, adhoclist, msrtc-event-categories
    
    Supported: ms-forking
    
    ms-keep-alive: UAC;hop-hop=yes
    
    Event: registration
    
    Content-Length: 0
    
    
    
    
    02/12/2010|15:55:18.093 5070:1400 INFO  :: End of Sending Packet - 195.87.219.241:443 (From Local Address: 10.50.0.67:2498) 848 bytes
    02/12/2010|15:55:18.093 5070:1400 TRACE :: ASYNC_SOCKET::InternalSend no compression, BytesLeft = 848, BytesToSend = 848, cbDataToEncryptSize = 848, psDataToEncrypt = 03719310 
    02/12/2010|15:55:18.093 5070:1400 TRACE :: - encrypted buffer length: 873 bytes.  First 8 bytes:
    02/12/2010|15:55:18.093 5070:1400 TRACE :: 	17 03 01 03 64 50 EC 31  :....dPì1
    02/12/2010|15:55:18.093 5070:1400 TRACE :: ASYNC_SOCKET::SendOrQueueIfSendIsBlocking sending sendBuffer 01C1FDF0, this 01CE73E8, pSendBuffer->m_BufLen = 873
    02/12/2010|15:55:18.093 5070:1400 TRACE :: ASYNC_SOCKET::SendHelperFn sendBuffer 01C1FDF0 sent, this 01CE73E8, m_BytesSent = 873, pSendBuffer->m_BufLen = 873
    02/12/2010|15:55:18.156 5070:1400 TRACE :: SECURE_SOCKET: decrypting buffer size: 863 (first 8):
    02/12/2010|15:55:18.156 5070:1400 TRACE :: 	17 03 01 03 5A 51 04 24  :....ZQ.$
    02/12/2010|15:55:18.156 5070:1400 INFO  :: Data Received - 195.87.219.241:443 (To Local Address: 10.50.0.67:2498) 838 bytes:
    02/12/2010|15:55:18.156 5070:1400 INFO  :: SIP/2.0 401 Unauthorized
    
    ms-user-logon-data: RemoteUser
    
    Date: Fri, 12 Feb 2010 13:54:19 GMT
    
    WWW-Authenticate: NTLM opaque="A6DC2369", gssapi-data="TlRMTVNTUAACAAAAAAAAADgAAADzgpjiP1S9tjMJl5wAAAAAAAAAAJYAlgA4AAAABgByFwAAAA8CAAwAQQBTAFAASwBPAEMAAQAUAE0AUwBHAE8AQwBTAEYARQAwADEABAAUAGEAcwBwAGsAbwBjAC4AbgBlAHQAAwAqAE0AUwBHAE8AQwBTAEYARQAwADEALgBhAHMAcABrAG8AYwAuAG4AZQB0AAUAFABhAHMAcABrAG8AYwAuAG4AZQB0AAcACADcA2bf6qvKAQAAAAA=", targetname="MSGOCSFE01.aspkoc.net", realm="SIP Communications Service", version=4
    
    From: <sip:yukselc@aygazdg.com.tr>;tag=e2c6d0c210;epid=1852fd23a4
    
    To: <sip:yukselc@aygazdg.com.tr>;tag=A0A2B404EDEDCA84EFA407C7DCDF00BE
    
    Call-ID: b0ff5cd736c74ac7881c2a64c725a22a
    
    CSeq: 4 REGISTER
    
    Via: SIP/2.0/TLS 10.50.0.67:2498;received=193.243.197.131;ms-received-port=35032;ms-received-cid=54DE500
    
    Content-Length: 0
    
    




    Monday, February 15, 2010 6:59 AM

All replies

  • Evren,

    What is the error the user who cannot connect in Communicator sees?

    Is it possible the users account is not enabled for Remote Access? 

    Right Click the User>Properties>Other Settings>
    Make sure Enable for Remote Access is checked.


    Hope this helps!

    -kp
    Kevin Peters blog: www.ocsguy.com MCITP: Enterprise Administration | MCTS:OCS | MCSE | MCSA | CCNA
    Monday, February 15, 2010 3:23 PM
  • Cannot sign in to Communicator.  You may have entered your sign-in address, user name, or password incorrectly, or the authentication service may be incompatible with the version of the program.  If your sign-in information is correct and the problem persists, please contact your system administrator.


    When i right click the user, there is no "other settings"
    There is "dial-in" tab and there seems to be no problem in user's dial-in settings when compared to another user.
    -- Those who are skilled in combat do not become angered, those who are skilled at winning do not become afraid. Thus the wise win before the fight, while the ignorant fight to win.
    Tuesday, February 16, 2010 7:19 AM
  • Evren,

    When I suggested right clicking the user I meant in the OCS Administrative Tools, is that where you were trying from?  The error you are seeing is not remote access related though.

    Can you try this:

    Set the Authentication Protocol to Both NTLM and Kerberos

    Office Communications Server 2007 R2 uses Kerberos or NTLM authentication protocols, depending on the location of the user. Kerberos protocol, which requires client connectivity to Active Directory, is used for internal users with Active Directory credentials. External users who have Active Directory credentials but who are connecting from outside the corporate firewall use NTLM.

    If external users cannot authenticate, ensure that the authentication protocol in the Office Communications Server front-end server properties is set to Both NTLM and Kerberos.

    This is from: http://technet.microsoft.com/en-us/library/dd637123(office.13).aspx, there are also a number of other troubleshooting steps there that may help.

    Hope this helps!

    -kp


    Kevin Peters blog: www.ocsguy.com MCITP: Enterprise Administration | MCTS:OCS | MCSE | MCSA | CCNA
    • Proposed as answer by Gavin-Zhang Friday, February 19, 2010 9:26 AM
    • Unproposed as answer by Evren_ Monday, February 22, 2010 9:43 AM
    Tuesday, February 16, 2010 11:59 AM
  • Kevin, this last post helped me resolve our issues.

    We were getting: SIP/2.0 401 Unauthorized ms-user-logon-data: RemoteUser errors with our XP systems when connecting externally via the Edge server.

    We are running Server 2008 R2 64-bit on our Frontend and Edge servers.

    The issue ended up being that Server 2008 (and windows 7 clients oddly enough) had a minimum security level setup while our XP boxes did not.  Windows 7 computers worked fine.  All we needed to do was match the security level on the xp clients with the servers via registry key and things started working.

    Here is a copy of what we had to do in the key:

    REGEDIT4

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\MSV1_0]
    "NtlmMinClientSec"=dword:20000000
    "NtlmMinServerSec"=dword:20000000

    Hope this helps anyone else with this issue.  It took me a while to stumble upon this forum!

    Brandon Jensen
    Technical Services Supervisor
    Greenheck Fan Corporation

    Wednesday, August 4, 2010 5:23 PM
  • So another user can connect on the same computer that the user can't log in. So the computer and the install is good. First check and make sure the user in question is sip enabled and if so disable and then re-enable the user for sip. Try logging in again after that and see if it works.

    This says it all SIP/2.0 401 Unauthorized it means the user is talking to the OCS server and is being told no.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. If the post wasn't the exact answer or was helpful in leading you to the answer, please vote it as helpful. This can be beneficial to other community members reading the thread.

    Thursday, August 5, 2010 6:40 AM