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Outlook 2013 and missing Attachment icon RRS feed

  • Question

  • In the Sent Items (IMAP) folder, the attachment icon (i.e. the paper-clip) does not appear in the Attachment column for saved e-mails that have attachments. This is not a problem for other folders though. Any ideas?
    Wednesday, July 3, 2013 8:17 PM

All replies

  • Is the attachment visiable when you click the message and preview it in reading pane?

    IMAP in Outlook 2013 is a bit different from the previous version. Outlook 2013 gets the Sent Items folder from the server using the XLIST command and falls back to the local Sent Items folder if the IMAP server does not support XLIST. Users can no longer select a sent folder to use. Is your send item folder is a local folder or the one based server? (If this is a local one, it shows "This computer only")

    Please confirm it and we can further check the issue you meet. Thanks.

    For more information, please see the link:

    http://www.slipstick.com/outlook/outlook-2003-imap-folder/

    http://www.msoutlook.info/question/486

    Tony Chen

    Friday, July 5, 2013 8:56 AM
    Moderator
  • Thank you for your reply. Yes, the attachment is visible in the reading pane. However, I typically turn off the reading pane. No, the "Sent Items" folder does not show "This computer only". For what it's worth, the IMAP "Drafts" folder does show that expression however.

    I've read the links, but they don't appear to apply to my problem. 

    It is interesting that when I click on the "Attachments" on the Arrangement ribbon, the saved e-mails with attachments are grouped together with the "With Attachments" header, but none of the e-mails show the attachment icon (e.g. paperclip) in the "Attachment" column.

    Very strange, eh?

    Jim

    Friday, July 5, 2013 6:09 PM
  • Hi there Jim,

    I am experiencing the EXACT same issue.  Randomly, now emails that have attachments are not showing the paper clip icon.

    Very strange and annoying.

    I have tried removing and adding the account again.  No dice.

    I have tried "processing all marked headers".  No dice.

    I have scoured through the security (and all other) settings in the File-Option.  No dice.

    I have Also changed the view settings (i.e. removed attachments and then re-added it).  No dice.

    Surely someone else is experiencing this issue?  Hopefully was able to solve it.  :-)

    Cheers,

    Ken

    Tuesday, July 9, 2013 5:05 PM
  • Hey again,

    Just to be clear, it is not localized to the Sent folder.  This behavior happens in my Inbox (and Inbox sub folders), Sent and Trash.

    Cheers,

    Ken

    Tuesday, July 9, 2013 5:06 PM
  • Thanks Ken.

    I was starting to think it was the proverbial "user glitch"! I just checked my Sent and Trash folder and "YES", I have the same problem there too.

    Let's hope there is an MS Outlook guru reading this thread...

    Regards

    Jim

    Tuesday, July 9, 2013 5:26 PM
  • Thank you for your feedback, Jim and Ken.

    I am trying to involve someone familiar with this topic to further look at this issue.

    Cheers,
    Tony Chen
    Forum Support
    ________________________________________
    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    If you have any feedback on our support, please contact tnmff@microsoft.com.

    Thursday, July 11, 2013 1:59 AM
    Moderator
  • Hi,

    Outlook 2013 gets the Sent Items folder from the server using the XLIST command and falls back to the local Sent Items folder if the IMAP server does not support XLIST. Users can no longer select a sent folder to use.

    when you set up the account, Outlook "talks" to the IMAP server, "asking" what the server supports. If the server supports XLIST, it responds with the folder that should be used for Sent items. If the server does not use XLIST, Outlook 2013 uses the local Sent items folder. If you want to use a different folder, you need to rules to move the sent item.

    Outlook 2013 gets the Sent Items folder from the XLIST command and falls back to the local Sent Items folder if the IMAP server does not support XLIST. All messages should use the same Sent Items folder, regardless of how you started the message.

    Since this does not support paperclip or animations, you are not able to see paper clip icons in sent items folder for IMAP . This is BY DESIGN

    Hope this helps

    Tuesday, July 16, 2013 12:58 AM
  • That's great, thanks for your reply MSFT.  It's good to know someone is looking into this.  :-)

    I now understand why the paperclip icon SHOULD not show up in the sent folder.  But it does anyways.  For me, at least, some of my sent folder emails have the paper clip icon.

    However, this does not solve fully the issue we are having:

    The paperclip icon is NOT showing on the INBOX, or on other subfolders.

    It is not all emails with attachments, just some.  Various attachment types, so not one single file type. (pdf, jpg, doc etc).

    Any further input would be greatly appreciated!

    Thanks!

    Ken

    Tuesday, July 16, 2013 1:08 AM
  • Hi,

    Are you syncing any handheld devices such as BlackBerry or iPhone with the mailbox. I would suggest you to delete the account if configured on handhelds, update the handhelds to latest firmware and then re-configure the same again and see if the issue is still seen.

    If the issue is still seen I would suggest you to open a phone support case with Microsoft. You can always contact Microsoft Customer Central on 1-800-936-4900 and create a phone support case. Alternatively you can always visit http://support.microsoft.com/oas to create phone support case. 

    Hope this helps

    Tuesday, July 16, 2013 5:45 PM
  • Has there been a solution found for this problem yet?   I am using Outlook 2013, windows 8, and IMAP.   The paperclip icon ONLY shows up in the inbox and does not show up in any other sub-folders of the inbox, trash, sent, or any other folder.
    Thursday, September 5, 2013 10:26 PM
  • Same problem here. Makes it difficult to quickly find certain emails

    Thursday, September 12, 2013 11:14 PM
  • Hi,

    Outlook 2013 gets the Sent Items folder from the server using the XLIST command and falls back to the local Sent Items folder if the IMAP server does not support XLIST. Users can no longer select a sent folder to use.

    when you set up the account, Outlook "talks" to the IMAP server, "asking" what the server supports. If the server supports XLIST, it responds with the folder that should be used for Sent items. If the server does not use XLIST, Outlook 2013 uses the local Sent items folder. If you want to use a different folder, you need to rules to move the sent item.

    Outlook 2013 gets the Sent Items folder from the XLIST command and falls back to the local Sent Items folder if the IMAP server does not support XLIST. All messages should use the same Sent Items folder, regardless of how you started the message.

    Since this does not support paperclip or animations, you are not able to see paper clip icons in sent items folder for IMAP . This is BY DESIGN

    Hope this helps


    If this annoyance is by design I don't know what MS engineers were smoking when they design the software... I hate to see an otherwise fine product to go down the drain for such stupid designs. Personnally, I find missing the attachment icon alone making OL2013 unusable, not to mention not being able to select where I want to store my sent items. Same on Microsoft... Talking about innovations!
    Friday, September 13, 2013 7:50 PM
  • I'm experiencing the same issue. I send out a lot of invoices and quotes and often, at the end of each day, I browse through my sent items to ensure that I've remembered to attach a document to each email. How hard can it be for MS to set an indicator that something was attached?  BY DESIGN!!!
    Saturday, October 19, 2013 10:08 AM
  • This is seriously a disaster from MS, I can sort the mails by attachment but i cannot see the icon, its so painful. How the hell is this "By Design" 

    Resistance is Futile

    Thursday, October 24, 2013 11:41 AM
  • OL2013 is so bad. this is just one of innumerable horrible "features". I literally have a list of all the stupid things windows 8 and OL2013 do wrong and am now wasting my time going through tech forums seeing if the misery can be eliminated.

    Don't worry, everyone, Google will put out a nice replacement product and Microsoft will shrivel and go away.

    want Outlook to move to the next later email when you delete the current email? Sorry, out of luck it seems. Otherwise they did a darned good job of hiding the selection. 1hr minutes wasted trying to solve that one.

    My perfectly good extended keyboards don't work with windows 7 or 8. WTF?

    Once email pushes to my smartphone it's marked as read on my PC and I cannot stop it form marking as read. You'd think there would be an option box to fix it.  another 1hr wasted.

    this attachments icon thing - that is UNFORGIVEABLE. Do designers at Microsoft not actually do any work? You'd think they would realize that icon is super-important.

    Outbox and Drafts, trying to know what got sent and what got stuck.....SO DUMB.

    Windows 8 is Misery.  OL2013 is MISERY.

    Tuesday, October 29, 2013 2:09 AM
  • Hello again. After a recent update, I now have a new quirk in my"Sent Items" IMAP folder! All of my e-mails show a size of "0 bytes". If I copy them over to my personal folder, they suddenly re-appear (as do the attachment icon). However, when I move the e-mails back to the "Sent Items" folder, they disappear again.

    Another new feature of Outlook 2013? Ugh!

    Thursday, November 28, 2013 6:00 AM
  • Hello again. After a recent update, I now have a new quirk in my"Sent Items" IMAP folder! All of my e-mails show a size of "0 bytes". If I copy them over to my personal folder, they suddenly re-appear (as do the attachment icon). However, when I move the e-mails back to the "Sent Items" folder, they disappear again.

    Another new feature of Outlook 2013? Ugh!

    same problem.   very frustrating using Outlook 2013 and have been a fan for years of Outlook.  slow sync, no sent message size, etc.   anything?

    Monday, December 2, 2013 7:19 PM
  • The same problem.  Using Outlook 2013 + IMAP folders.

    No visible "attachment icon" in Imap Send folder (longer time).  Now fresh problem with "0B size" too.  (In IMAP folders like:  Send, Drafts, Trash, ..)  Inbox seems OK.    If I copy Item to local PC folders , visibility of both infos is OK again.    If I resend item to myself from "Send" to "Inbox" -> visibility is bad.  About 3 from 100 individual Items in IMAP Send folder have OK visibility of both infos..?!  Generally it seems in context like worse result MS actualization .  Please can somebody Quickly Help or any next infos ?   

    Tuesday, December 17, 2013 8:23 PM
  • I have a variation of this issue.

    In many (but not all, strangely) of my IMAP folders (all of which are GMAIL folders being accessed with IMAP).  I often don't get any attachment icons.

    I can sort by that column (the attachment/paper-clip column) and it sorts CORRECTLY (dividing the mail correctly into a "Attachments: With Attachments" group and an "Attachments: No Attachments") but there is no paperclip!  

    Even more crazy, in some folders where I do see the paper-clip icon in that column - it is WRONG. Again, by sorting on that column I get a correct sort but I see some paper clips in the "Attachments: No Attachments" group.  

    Something is seriously wrong here...


    Brian Z Weiss brianzviweiss@gmail.com

    Tuesday, January 7, 2014 11:54 AM
  • BY DESIGN!??

    It's a flawed implementation then, because some Sent items DO show the icon and some DON'T. Apparently at random. Today, I forwarded the same e-mail message, separately, to two colleagues. In the Sent folder, only one of them displays the paperclip icon.

    If I open the reading pane, both e-mails correctly show six attachments.

    Furthermore, if I click on the paperclip icon at the top of the list - to Sort By the attachment field - emails with attachments are shown top even if they have no paperclip icon. Functionally the icon is there, it is just invisible.

    This is bonkers, please fix it. I would go back to Outlook 2010, but installing Office 365 has broken it (complains about Internet Mail being unregistered, or words to that effect).

    BY DESIGN - you're just kidding, right?

    Tuesday, January 28, 2014 3:26 PM
  • Has there been any update on this issue?  My Sent folder has recently stopped displaying the paperclip icon for messages sent with an attachment.  Additionally, messages sent with attachments now show "0 B" for file size.
    Tuesday, January 28, 2014 10:34 PM
  • Hi all,

    I have the same problem but with an intresting variation. I bought a 2 PCs license of Office 2013. With my main machine the problem is the same as above described (no clip for attachments and 0 B for all sent items), but on my secondary machine all sent items are with clip and exact dimensions! In addition the secondary PC is perfectly sync with the main one, but not vice versa! The sent items on the secondary PC do not appear on the main one!

    MS mysteries...

    Ciao,

    m477e0

    Saturday, February 22, 2014 9:30 PM
  • Hi All,

    Also have this same problems since installing 2013:

    1/ Randomly NOT showing the attachment icon on mails in my INBOX, no icons at all in my SENT and any personal folders

    2/ 0 bytes size mails in my SENT folder and any other personal folders (but OK in my INBOX ???)

    Please help !

    Paul.

    Monday, February 24, 2014 4:15 AM
  • The missing paperclip and 0 B problem is for messages sent only after the upgrade to Outlook 2013. Messages sent with previous versions of Outlook have the proper characteristics. Messages sent from my phone have existing "Bytes" displayed by Outlook 2013, but the paperclip is missing.

    What a mess...

    Thursday, February 27, 2014 9:13 PM
  • Hi,

    One interesting remark regarding to the missing paperclip icon and "0 B" for file size within the sent folder.

    I deleted one of my corresponding .OST files, while Outlook was closed:

    e.g.: C:\Users\”your username”\AppData\Local\Microsoft\Outlook\”your postbox name”.OST

    After restarting Outlook the postbox fulfills a new syncing-process.

    After syncing has been completed, I can see all the paperclip icons and the right sizes for my sent e-Mails.

    But: All new messages I sent after this new syncing process have the same problem than before!

    So this isn’t a solution for that issue but maybe it will be helpful to find one in future.

    Stefan

    Friday, February 28, 2014 12:46 PM
  • Thanks Stefan, 

    That worked for me but is indeed just a workaround till MSFT fixes this...

    Are we so few having this issue that it is being ignored ???

    Paul.



    Saturday, March 1, 2014 7:02 PM
  • So, let me see if I've got this right: The problem of disappearing attachment icons has been going on since, roughly, mid-year of 2013, and 9 months later, the problem is still unsolved. Really?!?
    • Proposed as answer by GSD181 Monday, March 10, 2014 11:44 AM
    • Unproposed as answer by GSD181 Monday, March 10, 2014 11:44 AM
    Wednesday, March 5, 2014 11:28 PM
  • I have two IMAP accounts and a couple of .pst files open on the same Outlook 2013 instance at my workplace.  I am only getting the the problem of no attachment icon and 0 file size on one of the IMAP accounts.  The other IMAP account and the .psts are fine.  Moreover, a few of the recent e-mails in my inbox in the IMAP account that has the problem nevertheless do have attachment icons and non-zero sizes.

    I have both IMAP accounts on the same handheld Android phone.  I see the attachment icons on the handheld in both accounts.

    Only the IMAP account without the problem is used on my home laptop.  I tried unsuccessfully over the weekend to create an account on my home laptop Outlook 2013 for the IMAP account with the problem. I was unable to get past the send test e-mail even though it passed the incoming mail test.  I tried several port and security combinations to no avail.

    Maybe there is a clue in all that.

    Monday, March 10, 2014 12:07 PM
  • Further to my e-mail of yesterday, I did not change anything but now I am seeing again the attachment icons and the file size is not zero for the vast majority of the e-mails, including those I was unable to see yesterday.  There remain, however, 3 e-mails in one folder (all from today) and all the 6 e-mails in my sent items folder (again, all from today) that still show zero file size and are missing the attachment icon.

    Maybe this is an indexing problem.  Maybe it is only a matter of time until all the items are processed and the details show correctly.  Does anybody know whether this is the case?  Is there a way to expedite the processing of these e-mails?

    Thanks.

    Tuesday, March 11, 2014 3:38 PM
  • I can confirm that deleting the local .ost file fixes the problem for existing messages.  I also have missing attachment icons and messages showing as 0 Bytes in various folders.  No big deal for me as my IMAP server is on the local network but would be a nuisance for anyone who has their server out in the Internet. 

    Note that this is MS's recommended fix for OST issues:

    http://office.microsoft.com/en-au/outlook-help/repair-outlook-data-files-pst-and-ost-HA102749454.aspx

    The old scanost.exe repair tool apparently shouldn't be used from OL 2007 onwards.

    • Proposed as answer by stevebow1 Friday, March 14, 2014 10:48 AM
    • Unproposed as answer by stevebow1 Friday, March 14, 2014 10:48 AM
    Friday, March 14, 2014 10:43 AM
  • Any emails I send with my mobile device show up with a file size other than zero in the sent emails folder of my IMAP.  Everything else sent with Outlook shows as 0 B size.

    Re-downloading the IMAP does work but is a waste of time and not a solution.

    Microsoft, please correct the bug in Outlook 2013.

    Saturday, March 15, 2014 2:11 AM
  • Further to my prior posts, the attachment icon and the file size did not eventually re-appear.  Only regenerating the .ost file fixed it.  I agree with the others who say that regenerating the .ost file is time consuming and a poor solution.
    Monday, March 17, 2014 10:56 PM
  • I have a solution which is a run-around.  I created a rule for the Sent folder.  I created a new Category, which I called "Clip".  I then showed the Category column over on the left side of the reading pane (that was pretty easy to do in the Columns section).  I then ran the rule.  It's working.  Granted, it doesn't solve the file size issue, but it does help to confirm at a glance that an attachment is present.
    Tuesday, March 25, 2014 7:31 PM
  • same issue.

    repair and delete ost only works for mails sent previously. When send new emails, appears the same problem

    After 1 year no fix yet?


    Saludos / Regards


    • Edited by yaeko.m Thursday, March 27, 2014 11:50 AM
    Thursday, March 27, 2014 11:48 AM
  • It is July 2014 and I am experiencing the same problem.  Last week the clip from the inbox reading panel dissapeared, so I don't know which e mails arrived with attachements. Does anybody have an answer to this issue? Thanks

    Wednesday, July 23, 2014 12:33 AM
  • I would like to apply your solution.  Would you please reply with the specific steps to do what you did?  That would be greatly appreciated.

    Thank you.

     
    Thursday, July 24, 2014 12:03 PM
  • Bruce,

    and today it is still problem in August 2014 . . .

    In addition, I cannot attach a file to a reply that is still "in place" - clicking the attach icon has no effect. I have to undock the reply . . .

    Just another bug rather than a feature, even if done by design.

    To show attachements using the Workaround you can follow These steps (my Outlook is in German, so I may not use the exact terms used in the US English Version):

    1) click "File"

    2) click "Manage Rules and Notifications"

    3) click "New Rule"

    4) choose "Create Rule without a Template: Apply Rule to Messages Sent by Me".

    5) click "Next"

    6) choose "with an attachment" and click "Next"

    7) choose "associate this with the category category".

    8) in the lower pane click the "category" link.

    9) either choose an existing category or add a new category (say "attachment") and Color, then click "Next"

    10) Continue through the remaining Options or simply click "Finish"

    11) When you are back in the Rules & Notifications overview click "Apply Rules Now", select the new rule and your "Sent Items" Folder and click "Execute Now".

    12) When completed click "OK" in the Rules & Notifications overview and then the back arrow in the Account Information overview to return to the mail window.

    13) In your "Sent Items" Folder right click in the column header line and choose "Field Selection".

    14) Choose, place and size the "Categories" field, then Close the "Field Selection" window.

    The "Categories" column should now show which messages have attachments.

    I hope I didn't miss something or use a confusing Translation.

    Dan

    Friday, August 1, 2014 3:49 PM
  • . . . and please excuse the miscellaneous capitalizations. Just another Microsoft programmer who did not apply the localization settings correctly, leading to capitalization of all nouns in my message (as would be the case if it were in German). I couldn't catch all of them because they kept switching to initial capitals even after editing . . .  They seem to think they know what the user wants better than the user . . .  Dan
    Friday, August 1, 2014 3:55 PM
  • Using rules and categories doesn't provide the same functionality as the clip icon.

    For me, appearance of the icon is random in Outlook 2013, running under both Win 7 and 8.  I haven't found a folder yet where it reliably appears.

    Has anyone seen a recent response by MS?

    Monday, August 4, 2014 7:20 PM

  • MS designed the attachment icon to not show up in the sent folder attachment column?

    As a scientist, I find this either diabolically clever or a convoluted explanation for lazy programming.

    Wednesday, August 6, 2014 10:27 PM
  • All you have to do is move an email item from one imap folder to another using Outlook 2013 and the email item falsely reports the size as "0 Bytes" and you lose the attachment icon. How hard can that be to find and fix?
    Thursday, August 7, 2014 7:32 PM
  • August 2014 and I can confirm most of the difficulties in this thread:  Missing icons, sizes of 0 bytes, randomness of where those 'bugs' appear, fix only by re-synchronizing a new OST file, etc.  There is apparently something seriously wrong with the synchronization process for IMAP accounts in Outlook2013.  Is Microsoft working on this problem?

    DCG

    Friday, August 8, 2014 3:06 PM
  • One thing that may help while we wait endlessly for a fix, if you click into the search box an option appears up top under search tools that has a paperclip icon called "has attachments". If you click that, the search results will only include emails that have attachments. So even though you can't see the paper clip icon on the individual email, you know it has one. Hope that helps...
    Friday, August 22, 2014 7:24 PM
  • Come on Microsoft, I too am fed up with this. Wasn't a problem in Outlook 2007. There's progress.

    Microsoft please fix, or refund me my subscription. Anyone else with me on this?

    Thursday, September 4, 2014 7:18 PM
  •  

    I agree - it's only minor but very very annoying when you are searching for stuff

    Come on Billy Boy Gates - get you propeller boys on a fix!!!

    Thursday, September 18, 2014 8:46 AM
  • Same problem here, different services like German T-Online or GMX are not working... only workaround is to move the messages with e.g. Thunderbird into a different folder and back to sent folder... this forces Outlook 2013 to resync and the message appears correctly.

    WTF MS? We reported this problem in different places and no, absolutely no response... we pay money for the software and get bugs, with OL 2010 there were no problems at all with IMAP.

    Monday, September 29, 2014 4:19 PM
  • October now... And no progress.

    Despite its widespread criticism, I like Office 2013. But this fault (and the only 'official' reply on this thread to say it's 'By design'), is really inconveniencing me.


    Tuesday, October 21, 2014 12:29 PM
  • There is one more thing seriously buggy with Outlook 2013 IMAP...

    When installing OL2013 in a language different from the naming conventions of the IMAP server, the folders are not identified correctly. I tried different email providers, trivially all using folder names in English language...

    E.g. installing in German language, OL2013 fails in relating the folders. After installing the language pack and switching to English language as display language, at least the folders are set correctly. Now I can even switch back to another display language, the folders are recognised correctly. But... when making any changes to the account itself, OL2013 tries to receive the folder structure again (XLIST etc. etc.), so you have to switch to English language before making changes.

    This way I do not even have to set the root folder to "Inbox" or "INBOX" or whatever. Keeping things short... OL2013 deeply depends on the language (pack) installed!

    • Edited by Faktab Saturday, November 1, 2014 9:09 AM
    Saturday, November 1, 2014 9:04 AM
  • +1 - no progress and the problem still applies. All new messages get 0 B again and no attachment icon. Deleting OST only works for old messages. :(
    Monday, December 8, 2014 4:49 PM
  • I'll be damned...looks like they fixed it in this months update!!!
    Wednesday, December 10, 2014 9:32 PM
  • I just installed all the updates I could find with MS update centre and it is not fixed for me.  Is there another place to find updates?
    Thursday, December 11, 2014 11:14 PM
  • In outlook, go to the file tab, then press office account on the left panel, then press update options and select update now.
    Friday, December 12, 2014 3:45 PM
  • Looks like I can move emails around different folders & delete them with loosing icon/size, but sent mail still shows up in the sent folder w/no icon and 0b size...go figure
    Saturday, December 13, 2014 6:21 PM
  • This was supposed to read:
    Looks like I can move emails around different folders & delete them without loosing icon/size, but sent mail still shows up in the sent folder w/no icon and 0b size...go figure
    Monday, December 15, 2014 4:38 PM
  • Same problem here. None of the suggested tips helped. Inbox of IMAP folder shows no attachment icon (among a whole bunch of other glitches I experienced when switching from POP3 to IMAP).

    I'm really annoyed by the MS Outlook Forum Support answer "This is BY DESIGN". How stupid is that? Even my Android device can tell if an email on the very same IMAP server has an attachment or not. Just make it work, guys!

    Monday, February 9, 2015 9:33 AM
  • Which intelligent designer chose to NOT show the attachment icon "BY DESIGN" in IMAP Sent Items folders if the previous version was able to do so AND if other email clients such as Android Mail easily can do the job?

    The information if an email carries an attachment or not is THERE - even in outlook, otherwise sorting by attachment wouldn't work correctly. Simply tell your coders to show the icon!

    Monday, February 9, 2015 10:03 AM
  • Not to mention the "by design"comment is incorrect. Any other email sent by any other client shows up in Outlook 2013's sent items folder properly (w/the attachment icon and correct size)...
    Sunday, February 15, 2015 5:00 PM
  • Hi,

    Outlook 2013 gets the Sent Items folder from the server using the XLIST command and falls back to the local Sent Items folder if the IMAP server does not support XLIST. Users can no longer select a sent folder to use.

    when you set up the account, Outlook "talks" to the IMAP server, "asking" what the server supports. If the server supports XLIST, it responds with the folder that should be used for Sent items. If the server does not use XLIST, Outlook 2013 uses the local Sent items folder. If you want to use a different folder, you need to rules to move the sent item.

    Outlook 2013 gets the Sent Items folder from the XLIST command and falls back to the local Sent Items folder if the IMAP server does not support XLIST. All messages should use the same Sent Items folder, regardless of how you started the message.

    Since this does not support paperclip or animations, you are not able to see paper clip icons in sent items folder for IMAP . This is BY DESIGN

    Hope this helps

    I have a theory.

    This MS Forum Support employee has clearly not understood the problem and thinks it's something to do with the Animated Paperclip MS Assistant. They have therefore declared it to be BY DESIGN and therefore not worthy of further attention. As a result the problem has been allocated no resources and still exists at March 2015. 

    Something that is this visible and so basic simply cannot be by design.  So, a problem that has been mentioned in over a hundred posts in various threads on this forum by numerous people has not been included in the batch of IMAP fixes in late 2014.

    Microsoft - I know you're reading this. tell me I'm wrong.


    Saturday, March 14, 2015 1:15 PM
  • I downloaded Office 365 several months ago and found this problem with the missing paper clip for attachments.  I searched and found this forum.  I uninstalled Office 365 and went back to my Outlook 2003 version that still works perfectly.  I was hoping someone would get the attention to have this fixed but now see this forum has almost two-years of posts on the same problem.  What do I do?  Upgrade to Office 2007 or 2010 (versions that still worked)?
    Monday, April 20, 2015 8:39 PM
  • I have the same problem, which occurs regardless of the Windows version (7, 8.1 or 10).

    Trying to find a solution I have noticed that the icon is missing (and that the message length is 0 bytes) only if the message was sent and then listed among the sent items on the same Outlook profile.

    If the message was sent from another computer linked to the same e-mail account and then listed among the sent items on the first computer, everything looks all right. Even if the message was sent from the same computer but from a different outlook profile linked to the same e-mail account and then listed on the first outlook profile, the problem disappears. So the problem arises only if the message was both sent and listed among sent items on the same outlook profile. In all other situations, everything looks fine.

    I hope this will help someone to solve this problem which is very annoying. 

    Thursday, June 11, 2015 3:46 PM
  • Same problem here - it is really annoying that Mircosoft can't fix this integrity problem - when you look at the reading pane, the attachment is clearly there and you can open, but having it missing in the list has tripped me up a number of times and is a real time waster.
    Friday, June 26, 2015 3:26 PM
  • +1 with this issue.

    no attachment icon and zero bytes.

    High time this was fixed (having ready through this thread).  It is clearly NOT "by design" as most have seized upon in this thread.

    The "has attachment" column works correctly - messages that have attachments are sorted in the correct place, alongside other messages with attachments.

    The "size" column also works correctly, if you sort then the messages are correctly listed in order.

    This has to be an issue with the way Outlook itself is looking at the messages.  THIS IS NOT BY DESIGN!!


    Friday, July 3, 2015 12:44 AM
  • I've been watching this thread for over a year now waiting for a fix for this problem.  I would simply like to add my voice to the others that have complained about this issue.  For me, the paper clip icon appears randomly for some emails but not for others.  I can see the attachments just fine in the preview pane, but the icon rarely shows up properly in the "Sort by attachment" column.  This problem seems consistent across all folders including inbox, outbox and any other folders I have created.

    For reference, this problem is consistent when using IMAP with gmail and with my GoDaddy email accounts.  It is so annoying.  It feels like we have taken huge leaps backwards when it comes to email handling technology.  Many of us are paying monthly for Office 365, why can't we get some attention here?

    Tuesday, August 4, 2015 2:21 PM
  • I am impressed at looking at this thread.

    I am experiencing the same problem in Italy.
    Just bought Office 365, installed on a PC with Windows 7 and no problem.
    Installed on another machine with Windows 8.1, and initially no problem. After some Windows Updates were automatically installed on the PC, 0Bytes and no attachment icon on every sent message.
    Tried everything, uninstalled all the updates, deleted .ost files, uninstalled and reinstalled Office 365, but no way, the problem is still there.

    I have contacted Windows technical support, and the lady said that if I paid 89 EUR for assistance they would be able to solve the problem. If not, I can only resort to the community - which is what I am doing... and it looks desperate: This thread is more than two years old, and still no fix!!

    However, I do not feel like paying 89 EUR to learn how to fix a problem generated by MS

    Is there anybody out there who has been able to fix the problem?

    Tuesday, August 18, 2015 2:08 PM
  • I have just had the disappointment of encountering this issue. Commissioning a new laptop for someone, I noticed they were using POP3 and had no decent backup in place. Naturally I switched the account to IMAP and uploaded the existing tree of folders to the server.

    Now the person is complaining about the attachment icon not appearing in several folders. It appears the only thing I can do is inform them it is a bug that Microsoft can't be bothered to fix, and revert his account back to POP3.

    Nice going Microsoft

    Monday, August 24, 2015 8:31 AM
  • Hi,

    Since this is an old thread, if you need further assistance regarding this issue, I'd recommend you post a new question via:

    https://social.technet.microsoft.com/Forums/office/en-US/home?forum=outlook

    Thank you for your understanding.

    Steve Fan
    TechNet Community Support


    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, August 25, 2015 2:31 AM
    Moderator
  • I have just had the disappointment of encountering this issue. Commissioning a new laptop for someone, I noticed they were using POP3 and had no decent backup in place. Naturally I switched the account to IMAP and uploaded the existing tree of folders to the server.

    Now the person is complaining about the attachment icon not appearing in several folders. It appears the only thing I can do is inform them it is a bug that Microsoft can't be bothered to fix, and revert his account back to POP3.

    Nice going Microsoft

    I have the same problem.....no paperclip icon to show attachments for sent mail. Microsoft, I'm sure you see this issue as low priority, however it has a significant impact on your end users. I see that people have been asking for a fix for this problem since Outlook 2013 was first made available. Who do I need to contact to escalate this issue to the proper level to get it resolved?

    "Microsoft made it this way 'BY DESIGN'" is not a sufficient answer. PLEASE FIX THIS PROBLEM! Thank you.

    Monday, August 31, 2015 11:50 PM
  • I have just had the disappointment of encountering this issue. Commissioning a new laptop for someone, I noticed they were using POP3 and had no decent backup in place. Naturally I switched the account to IMAP and uploaded the existing tree of folders to the server.

    Now the person is complaining about the attachment icon not appearing in several folders. It appears the only thing I can do is inform them it is a bug that Microsoft can't be bothered to fix, and revert his account back to POP3.

    Nice going Microsoft

    I have the same problem.....no paperclip icon to show attachments for sent mail. Microsoft, I'm sure you see this issue as low priority, however it has a significant impact on your end users. I see that people have been asking for a fix for this problem since Outlook 2013 was first made available. Who do I need to contact to escalate this issue to the proper level to get it resolved?

    "Microsoft made it this way 'BY DESIGN'" is not a sufficient answer. PLEASE FIX THIS PROBLEM! Thank you.

    Monday, August 31, 2015 11:51 PM
  • I think the last paragraph in this Microsoft employee's ultimately-confusing 2 year-old response, "Since this does not support paperclip..", is referring purely to XLIST. So the annoying "BY DESIGN" comment is meant for the coders of XLIST, not for Micorsoft themselves as many people here seem to think.

    So if your Sent emails in your Sent folder come from the IMAP server, they automatically come via XLIST, which apparently doesn't support the attachment paperclip icon. Or, to be more exact, doesn't actually support attachment information (!?). Because surely that is all that is needed for Microsoft to display a simple icon in the attachment column. I can't believe there isn't some other way for Outlook 2013 to check an email for attachments ether. Outlook shows attachments when viewing the email just under the header area. And if you click on the attachment column heading all the emails with attachments go to the top too(!) Can it really be so hard to check other areas of the email information and then give it a simple attachment icon in the attachment column?

    I have one single email in my Sent folder that has the paperclip icon (the first time I sent an attachment), but have no idea what I did after that to change things.

    In my opinion Outlook 2013 is a seriously buggy and unfriendly peice of software. Too many issues with it seem to have simple solutions or part-solutions (ie they are not all just to do with Exchange servers etc). I think that people here are right to blame the forum/feedback employees as much as the designers - they always seem to be excusing problems and not properly logging or reporting them. I can't believe that this employee even mentioned using Rules to move the Sent emails to another folder- when that part of Outlook 2013 is rife with issues! Moving emails across your own folders via Rules is a nightmare in a number of instances. Like this issue, it's only ever been partly excused by Micorsoft and (more importantly) has never been properly resolved. And it's still the case after 2 years.

    Office used to be such a great and reliable product. After 2 years Outlook 2013 is still wasting people's time. It's almost like with all the synch issues and the many Windows 8 issues - and the creation of Windows 10 too of course - Microsoft has never quite had the resources needed to handle all this stuff. It's not like they don't have something called Windows Update.

    Monday, September 21, 2015 12:57 AM
  • Upgraded to Outlook 2016 today - STILL NOT FIXED.

    Just waiting to see what else they accidentally removed in the new version. So far I've found it resets all of my folder views for no good reason.

    I honestly think that every competent employee left Microsoft many years ago, and the only people they have now are those who couldn't get jobs anywhere else.  I have had more problems with Windows and Office in the past couple of years than I have ever had before, and that's ironic because generally speaking computers elsewhere are becoming easier to use.

    Tuesday, September 22, 2015 3:46 PM
  • This is AWESOME.  Thank you.
    Tuesday, September 22, 2015 9:27 PM
  • 2 1/2 years and still not fixed?!?!
    Tuesday, September 22, 2015 9:32 PM
  • In addition to above, I would like to add the following:

    If the Outlook is in offline mode, the message stays in Outbox folder with clearly visible attachment icon and correct length. If you switch to online mode, only a second or less before message moves to Sent items folder, attachment icon disappears and message length changes to 0.

    And yes, exactly the same happens in Outlook 2016. And there is still no possibility to download only message header, which makes Outlook almost useless on slow, “metered” connections.

    Because it is highly likely that MS will never fix this problem, the only solution would be to go back to Office 2010, which worked just perfectly. I still don’t know why I “upgraded” do Office 2013.

    Wednesday, September 23, 2015 7:44 PM
  • It is Amazing, I'm also waiting for thi fix since last year, if Microsoft will spend less money in advertasiment and put it in some good technicians probably the bug was already solved.
    Monday, September 28, 2015 4:46 PM
  • Same problems as reported above; missing clip icon in Sent folder and 0 message size.

    In Outlook 2013, I moved a message known to have an attachment to the Inbox (drag and drop).  Still no clip icon and 0 files size.  Disconnected from the Internet--no change.

    I just went to my iPad (iOS9) and checked my email for this account.  I saw the "sent" email in my inbox from above action WITH the clip icon on my iPad.  Using my iPad, I moved the same message back to the Sent folder.

    Then I went back to my Outllook 2013 Sent folder and found a paper clip attachment icon AND 82KB size! I'm not sure what this means, but I offer it as another clue in how MS might be able to solve this ANNOYING problem---please?

    Wednesday, September 30, 2015 2:58 AM
  • What MJH10 have said is exactly what I said earlier:

    The problem arises only if the message was both sent and listed among sent items on the same outlook profile. In all other situations, everything looks fine. If the message was sent from another computer linked to the same e-mail account and then listed among the sent items on the first computer, everything looks all right. Even if the message was sent from the same computer but from a different outlook profile linked to the same e-mail account and then listed on the first outlook profile, the problem disappears.

    So, it is clear that this has nothing to do with XLIST command, but this is a clear software bug.

     

    Monday, October 5, 2015 7:24 PM
  • Hi,

    Since this is an old thread, if you need further assistance regarding this issue, I'd recommend you post a new question via:

    https://social.technet.microsoft.com/Forums/office/en-US/home?forum=officeitpro

    Thank you for your understanding and support.

    Steve Fan

    TechNet Community Support


    If you have feedback for TechNet Support, contact tnmff@microsoft.com.


    Thursday, October 8, 2015 1:29 AM
    Moderator
  • Hi Steve

    Why would you want to do this!?? I have been following this for months now.

    It is an old threat yes but it is still not resolved.

    Rather give us a link to where we can monitor progress this exact issue in question here.

    Regards

    JP

    Thursday, October 8, 2015 11:59 AM
  • I agree why would we want to start a new thread when this problem is still NOT RESOLVED.

    Today (12th Oct 2015) I've just deleted my OST and re-downloaded all may mail in attempt to get access to missing attachments - for others following this thread - THIS DOSE NOT FIX THE PROBLEM.
    Attachments are still missing.

    MORE INFO
    Attachments were there last night when viewed on my Android v5.0.1 S4 phone (though I did not preview or download them) then when viewed in Outlook 2013 they were gone, now gone from phone and also gone from my Hotmail account. So absolutely no way of getting them back. I now realise this has been why I thought I was "going mad" when in the past I was sure some emails had attachments then they didn't.

    FEEDBACK TO MICROSOFT
    I've been an IT Pro specialising and been a proud supported of MS sware for 20yrs however I must say I am now becoming one of those who despise MS for not fixing these basic bugs then releasing new versions of the same software expecting people to upgrade. I will NOT be upgrading to Win10 or Office2016 b'cos of this - in the past I did upgrade thinking issues like this would be fixed however have noticed an increasing pattern of frustrating bugs in their new releases that go on not being addressed.

    Another example of this type of frustrating bug that has been around for years without being fixed is the "Duplicate Contacts" issue in Outlook.  This is where you notice duplicate contacts so you delete one and silently in the background BOTH versions of the contact is deleted so you lose the contact altogether without realising it.
    Before I realised this was happening I had to ask for one customer's details several times and kept thinking "oh I must not have created a contact for them" ...it made me look like a complete idiot in their eyes as it looked like I wasn't able to retain their details after they had provided them several times!

    Microsoft please address/fix or even acknowledge these basic bugs otherwise you will lose faithful supporters like me.

    Nigel

    Monday, October 12, 2015 4:34 AM
  • I'm kind of shocked that MS did not come up with a solution yet and has not even tried approaching one of the users to look into details of this issue.

    My scenario is best described as follows.

    I have an email account at Hotmail that actually pulls mails from another domain. The Hotmail account is enabled to sent emails with the actual domain (as opposed to 'on behalf of...')

    I use various ways to access these mails: Windows Phone 8.1, Web (Outlook.com), Outook 2013.

    In the past all these were accessing identical information.

    Several months ago the Outlook 2013 version has stopped showing any attachments.

    I cannot recall when and why this actually happened. I was only missing attachments sent from clients and after a while noticed that they do exist in the other variations of access.

    To describe the setup on this PC: MacBook Pro with Bootcamp, Windows 8.1, Office 2013. Within this Outlook 2013 installation I have also some other mail accounts installed that do not have the same problem. One of them is on an Exchange server, the other is a standard Hotmail (live) account.

    Have tried several first aid scenarios, including uninstalling the account, deleting the OST file and reinstalling with Active Sync settings and s.outlook.com as the server. Negative the mails that look perfectly fine on my phone or from Web access are still missing their attachments.

    On a user pain scale from 0 to 10 this is probably a 9.5.

    Would be great to have a fix before the end of this year...

    Monday, November 2, 2015 12:33 AM
  • Hi there,

    I have opened a ticket with Microsoft when I have found this problem with Outlook 2013 and they answered with this email:

    From: Tier 3 - Microsoft

    Hello,

    this is a known issue with Outlook 2013 and the PG (Programming Team) is already aware of it. A ticket is already created for this issue. Please inform the customer that this issue might get fixed in future updates or in next version of Office, however there is no ETA (Estimated Time of Arrival)

    Ok, I thinked... I will wait... After 5 months, no updates solved my problem... So, I will buy Office 2016, is coming!

    Yesterday I have installed Office 2016 and... Nothing changed!!!

    Dear MicroFLOP, I must wait for a resolutive patch or I must pay for a new version hopefully 2018?

    Please, stop to product garbage and refund me!!!

    Thursday, November 12, 2015 1:20 PM
  • Is anyone at MS actually working on this?  

    First of all, it is not a problem limited to sent items.  The attachments Icon only sporadically works in my in-box.  Searching for e-mails that have attachemnts is something I have historically used quite a bit.  

    Is there a schedule for rolling out a fix?  It's obvious from this forum it's important to a large number of people.  Seems like a shame when I have to use a 10 year old product (2007) because after 2+ years of a recognized problem, there is no solution.  

    I have historically been a supporter of MS. This issue makes me question that.  Gmail is not so bad.  

    Monday, November 16, 2015 11:50 PM
  • Is there any schedule to fix this?  It's great a ticket is created, but does that mean someone is working on it?  
    Monday, November 16, 2015 11:51 PM
  • Clearly no one is listening.

    This thread would be hilarious if this bug ("by design") weren't so annoying. I pity the people who've been living with it since 2013 - I only started in June.

    It's astonishing that the only MS presence lately was to inform us that this is an old thread. Duh. How about fixing the problem!

    Absent a solution, how about offering Ofc365 users an option to "downgrade" to Outlook 2010, which was better?

    Monday, November 23, 2015 8:23 PM
  • After almost 2 and half years, it seems that this problem finally has ceased to exist (accidentally or intentionally). After installing November update for Outlook 2013 (KB3101488), everything in sent items looks fine (attachment icon and message size are normally visible), both on Win 7 and Win 10.

    So there is only one more thing to be solved and Outlook 2013 will finally become as good as Outlook 2010: to return the option to download headers only using IMAP. Again, two or three years?

    Friday, December 4, 2015 7:48 PM
  • However, nothing (nobody) is perfect. The same problem still exists in Outlook 2016. So, let's start a new (with old question) thread and discuss again whether this is 'by design' or no.
    Sunday, December 27, 2015 8:30 AM
  • I was the one who first posted this problem on this site back in July 2013. I've only just returned to this thread since my last post in 2013 and I am astounded to see that the problem persists after 2.5 years! The solution for me was to switch back to Outlook 2010. Now, that I am (was!) considering on upgrading to Office/Outlook 2016, I see that the problem seems to exist in the new version as well!

    What has happened to this once great company? I sincerely hope that this thread stays open if only to show people how poorly MS addresses users concerns. Very sad...

    Jim

    Thursday, January 7, 2016 5:23 AM
  • The problem with Outlook 2013 is finally solved (at least both on my laptop and desktop). After KB3101488 update now everything looks fine; however Outlook 2016 still suffers from the same problem. There are reports that this is already solved also on Outlook 2016, but I don’t see it on my computers.

    Thursday, January 14, 2016 9:16 PM
  • This is a simple fix folks, because it happened to me and I figured it out and I'm far from a "techie".  Here's what you do:

    1.  You probably inadvertently made the attachment paperclip disappear, so look for the little blank paper icon to the left of the "To" or "From" ribbon.  Right click on it.
    2. Go down to "View Settings" and left click on that.
    3. In the box that comes up "Columns" should be highlighted, right click on that.
    4. You should now see 2 boxes, if the right box doesn't have the word "attachments" in it, then you will see it over at the top of the left box.
    5. Highlight "attachments" and then click the "add" button--attachments will move over to the right priority box.  Close out these windows by hitting the "OK" buttons, and "Voila"--your attachment (paperclip) icon should be on the ribbon now and every email you have with an attachment will show up.  If the the paperclip is on the right side of the ribbon and you want it on the left next to the "From" or "To", just left click on it and drag it over.  I hope you found this to be helpful.  MajorDude
    Friday, April 29, 2016 10:04 PM
  • No, that has nothing to do with what the issue is. The "Attachment" Column is there but only randomly shows attachments when there definitely are some.
    Tuesday, May 17, 2016 7:13 PM
  • No it does not help. I have just upgraded to Outlook & Office 2016 and I am having this problem. The attachment icon does not show up on email in the inbox or sent columns. Outlook 2010 worked great and I am considering cancelling my "annual subscription" and re-installing. 

    Microsoft, PLEASE listen: Change, just for the sake of change, is problematic and a waste of time. 

    Wednesday, May 18, 2016 10:38 PM
  • An old thread, but I'll weigh in anyways. I run Office 2010 Pro and it has the exact same issue. Attachment paperclip indicator in the intray view sometime shows a paperclip and sometimes does not, even though the message has an attachment.
    Wednesday, April 12, 2017 4:21 PM
  • This issue is still present in office 365 in 2017.  I still get around 5% of my emails with attachments randomly not showing the attachment icon, which is very frustrating when trying to search for them.  I really wish there was an alternative other than switching to Mac and using mac mail.
    Tuesday, December 5, 2017 11:09 PM
  • What's the point of having the option to "Sort by Attachments" if nothing happens when you choose the option? If this is "by design" someone screwed up. Change it!
    Sunday, January 28, 2018 9:02 PM
  • ... Same problem with Outlook 2016 on Windows 8.1 , both fully patched :

    the attachment icon (i.e. the paper-clip) does not appear in the attachment column.

    Very annoing.

    Monday, April 9, 2018 8:33 AM
  • Ran into this problem or a similar one yesterday.  Turned out that the IMAP .PST file was corrupt.  The file was located in "C:\users\username\AppData\Local\Microsoft\Outlook".  I closed outlook, renamed the file and opened Outlook again.  Outlook automatically created and populated a new file with server data.

    Hope this helps someone.  Good luck.

    • Proposed as answer by Tiho5 Tuesday, May 14, 2019 12:27 PM
    • Unproposed as answer by Tiho5 Tuesday, May 14, 2019 12:27 PM
    Friday, February 1, 2019 7:04 PM
  • This sounds great!  I am not a techie - could you please provide the specific steps you used.  I cannot afford to lose email history.  Thank you!
    Thursday, March 14, 2019 5:07 PM
  • Ran into this problem or a similar one yesterday.  Turned out that the IMAP .PST file was corrupt.  The file was located in "C:\users\username\AppData\Local\Microsoft\Outlook".  I closed outlook, renamed the file and opened Outlook again.  Outlook automatically created and populated a new file with server data.

    Hope this helps someone.  Good luck.

    This worked.

    But just for now... Once I send another email with attachments it is displayed in the sent folder without the paper clip icon in message list.

    I can't believe how buggy Outlook is. I can not believe how for many of the bugs there are discussions for years and no one fixes them.

    I am using Windows Live Mail parallel with Outlook and it is so much better. There are never problems like this one and so much better contact suggesion engine and other things. Unfortunately they don't support it any more. Why don't they start supporting Outlook then?! Outlook stincks at the moment. Tons of glitches like this. 

    I hope someone finds a solution of this problem.


    • Edited by Tiho5 Tuesday, May 14, 2019 12:34 PM
    Tuesday, May 14, 2019 12:33 PM