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Program failed (run time exceeded) RRS feed

  • Question

  • i Advertised Office 2010 for five machines in that 1 machine install success and rest of machines error  Program failed (run time exceeded). again i changed time line to 50 mint.

    my question

    1. when this again advertise to machines ?

    2. can i push or refresh this setting from SCCM console to user end. or recommend new settings 

    3. or when next attempt will occur for installations ?  


    Santosh Dharamsale
    Wednesday, May 4, 2011 12:09 PM

Answers

All replies

  • You should modify the time required to install application. Double check the computers and see if the installation is done (even if the reports says run time exceeded). Check the exemgr.log file on the clients, it could the installation failed for some reason. Once you have fixed the issues, you can use Client Center to rerun the advertisements.
    Kent Agerlund | My blogs: http://blog.coretech.dk/author/kea/ and http://scug.dk/ | Twitter @Agerlund | Linkedin: /kentagerlund
    Wednesday, May 4, 2011 12:40 PM
  • Execution Request for package LHB00009 program Office Standard 2010 state change from Running to ReportStatusAtReboot    execmgr    5/3/2011 9:46:34 AM    2124 (0x084C)
    Failed to open to WMI namespace '\\.\root\ccm\softmgmtagent' (8007045b)    execmgr    5/3/2011 9:46:34 AM    2124 (0x084C)
    CExecutionRequest::Persist Could not connect to namespace \\.\root\ccm\softmgmtagent 0x8007045b    execmgr    5/3/2011 9:46:34 AM    2124 (0x084C)
    Program exited expecting reboot, delaying execution of other programs for 60000 ms    execmgr    5/3/2011 9:46:34 AM    2124 (0x084C)
    Request in running or report status found for program Office Standard 2010 package LHB00009    execmgr    5/3/2011 9:51:51 AM    4652 (0x122C)
    System restarted while program Office Standard 2010 is running    execmgr    5/3/2011 9:51:51 AM    4652 (0x122C)
    Looking for MIF file to get program status    execmgr    5/3/2011 9:51:51 AM    4652 (0x122C)
    Raising event:
    [SMS_CodePage(437), SMS_LocaleID(1033)]
    instance of SoftDistProgramUnexpectedRebootEvent
    {
        AdvertisementId = "LHB20009";
        ClientID = "GUID:7F6CBD83-B7D1-4CB3-ABB2-8D80C6CFCBBA";
        DateTime = "20110503135151.296000+000";
        MachineName = "LHWLGODSHALKB01";
        PackageName = "LHB00009";
        ProcessID = 1620;
        ProgramName = "Office Standard 2010";
        SiteCode = "LHB";
        ThreadID = 4652;
    };
        execmgr    5/3/2011 9:51:51 AM    4652 (0x122C)
    Raised Program Unexpected Reboot Event for Ad:LHB20009, Package:LHB00009, Program: Office Standard 2010    execmgr    5/3/2011 9:51:51 AM    4652 (0x122C)
    spRebootCoordinator->JobComplete failed 0x80004005    execmgr    5/3/2011 9:51:51 AM    4652 (0x122C)
    DecrementPersistentJobCounter: Persistent job counter underflow or unexpected number    execmgr    5/3/2011 9:51:51 AM    4652 (0x122C)
    Execution Request for package LHB00009 program Office Standard 2010 state change from Running to Ready    execmgr    5/3/2011 9:51:51 AM    4652 (0x122C)
    Requesting content from CAS for package LHB00009 version 1    execmgr    5/3/2011 9:51:51 AM    4652 (0x122C)
    Successfully created a content request handle {8074261D-62B1-4840-AE4E-36AD95861F3E} for the package LHB00009 version 1    execmgr    5/3/2011 9:51:51 AM    4652 (0x122C)
    Execution Request for package LHB00009 program Office Standard 2010 state change from Ready to WaitingContent    execmgr    5/3/2011 9:51:51 AM    4652 (0x122C)
    Content is available for program Office Standard 2010.    execmgr    5/3/2011 9:52:02 AM    5104 (0x13F0)
    CExecutionRequest::Service Windows Manager has allowed us to run.    execmgr    5/3/2011 9:52:02 AM    5104 (0x13F0)
    Execution Request for package LHB00009 program Office Standard 2010 state change from WaitingContent to NotifyExecution    execmgr    5/3/2011 9:52:02 AM    5104 (0x13F0)
    Notify user mandatory program Office Standard 2010 is about to run    execmgr    5/3/2011 9:52:02 AM    5104 (0x13F0)
    Execution Manager timer has been fired.    execmgr    5/3/2011 9:57:05 AM    3220 (0x0C94)
    Execution Manager timer has been fired.    execmgr    5/3/2011 9:57:05 AM    2996 (0x0BB4)
    Executing program setup.exe in Admin context    execmgr    5/3/2011 9:57:05 AM    3220 (0x0C94)
    Execution Request for package LHB00009 program Office Standard 2010 state change from Running to NotifyExecution    execmgr    5/3/2011 9:57:05 AM    3220 (0x0C94)
    EnterMomMaintenanceMode - beginning; parameters reason = 'ConfigMgr 4.00.6487.2000 - Office Standard - Office Standard 2010', timeout = 1200    execmgr    5/3/2011 9:57:05 AM    3220 (0x0C94)
    Attempting to call SCOM Maintenance Mode interface.    execmgr    5/3/2011 9:57:05 AM    3220 (0x0C94)
    Attempting to call MOM 2005 Maintenance Mode interface.    execmgr    5/3/2011 9:57:05 AM    3220 (0x0C94)
    EnterMomMaintenanceMode - ended; parameters reason = 'ConfigMgr 4.00.6487.2000 - Office Standard - Office Standard 2010', timeout = 1200    execmgr    5/3/2011 9:57:05 AM    3220 (0x0C94)
    Checking content location \\LHSCCM02.LHCORP.LIQUIDHUB.com\SMSPKGD$\LHB00009\ for use    execmgr    5/3/2011 9:57:05 AM    3220 (0x0C94)
    Successfully selected content location \\LHSCCM02.LHCORP.LIQUIDHUB.com\SMSPKGD$\LHB00009    execmgr    5/3/2011 9:57:05 AM    3220 (0x0C94)
    Executing program as a script    execmgr    5/3/2011 9:57:06 AM    3220 (0x0C94)
    Successfully prepared command line "\\LHSCCM02.LHCORP.LIQUIDHUB.com\SMSPKGD$\LHB00009\setup.exe"    execmgr    5/3/2011 9:57:06 AM    3220 (0x0C94)
    Command line = "\\LHSCCM02.LHCORP.LIQUIDHUB.com\SMSPKGD$\LHB00009\setup.exe", Working Directory = \\LHSCCM02.LHCORP.LIQUIDHUB.com\SMSPKGD$\LHB00009\    execmgr    5/3/2011 9:57:06 AM    3220 (0x0C94)
    Created Process for the passed command line    execmgr    5/3/2011 9:57:08 AM    3220 (0x0C94)
    Raising event:
    [SMS_CodePage(437), SMS_LocaleID(1033)]
    instance of SoftDistProgramStartedEvent
    {
        AdvertisementId = "LHB20009";
        ClientID = "GUID:7F6CBD83-B7D1-4CB3-ABB2-8D80C6CFCBBA";
        CommandLine = "\"\\\\LHSCCM02.LHCORP.LIQUIDHUB.com\\SMSPKGD$\\LHB00009\\setup.exe\"";
        DateTime = "20110503135708.843000+000";
        MachineName = "LHWLGODSHALKB01";
        PackageName = "LHB00009";
        ProcessID = 1620;
        ProgramName = "Office Standard 2010";
        SiteCode = "LHB";
        ThreadID = 3220;
        UserContext = "NT AUTHORITY\\SYSTEM";
        WorkingDirectory = "\\\\LHSCCM02.LHCORP.LIQUIDHUB.com\\SMSPKGD$\\LHB00009\\";
    };
        execmgr    5/3/2011 9:57:08 AM    3220 (0x0C94)
    Raised Program Started Event for Ad:LHB20009, Package:LHB00009, Program: Office Standard 2010    execmgr    5/3/2011 9:57:08 AM    3220 (0x0C94)
    Execution Manager timer has been fired.    execmgr    5/3/2011 9:59:13 AM    3220 (0x0C94)
    Policy is updated for Program: Office Standard 2010, Package: LHB00009, Advert: LHB20009    execmgr    5/3/2011 10:06:53 AM    3500 (0x0DAC)
    Program exit code 259    execmgr    5/3/2011 10:17:07 AM    4524 (0x11AC)
    Looking for MIF file to get program status    execmgr    5/3/2011 10:17:07 AM    4524 (0x11AC)
    Program ran past its maximum runtime. It will be orphaned    execmgr    5/3/2011 10:17:07 AM    4524 (0x11AC)
    Raising event:
    [SMS_CodePage(437), SMS_LocaleID(1033)]
    instance of SoftDistProgramExceededTime
    {
        AdvertisementId = "LHB20009";
        ClientID = "GUID:7F6CBD83-B7D1-4CB3-ABB2-8D80C6CFCBBA";
        DateTime = "20110503141707.848000+000";
        MachineName = "LHWLGODSHALKB01";
        MaximumTime = "20";
        PackageName = "LHB00009";
        ProcessID = 1620;
        ProgramName = "Office Standard 2010";
        SiteCode = "LHB";
        ThreadID = 4524;
    };
        execmgr    5/3/2011 10:17:07 AM    4524 (0x11AC)
    Raised Program Exceeded Time Event for Ad:LHB20009, Package:LHB00009, Program: Office Standard 2010    execmgr    5/3/2011 10:17:07 AM    4524 (0x11AC)
    Execution is complete for program Office Standard 2010. The exit code is 259, the execution status is Unknown Status    execmgr    5/3/2011 10:17:07 AM    3516 (0x0DBC)
    Policy is updated for Program: Office Standard 2010, Package: LHB00009, Advert: LHB20009    execmgr    5/3/2011 10:26:59 AM    3500 (0x0DAC)
    The user has logged off.    execmgr    5/3/2011 11:14:27 AM    4840 (0x12E8)
    Failed to open to WMI namespace '\\.\root\ccm\Policy\Machine' (8007045b)    execmgr    5/3/2011 11:14:33 AM    2444 (0x098C)
    Failed to ConnectSettings for ICcmPolicyAgent in CSoftDistPolicyNamespace::ConnectToNamespace    execmgr    5/3/2011 11:14:33 AM    2444 (0x098C)
    Failed to ConnectToNamespace in CSoftDistPolicyNamespace::GetMachinePolicy    execmgr    5/3/2011 11:14:33 AM    2444 (0x098C)
    Failed to connect to machine policy name space. 0x8007045b    execmgr    5/3/2011 11:14:33 AM    2444 (0x098C)
    Failed to connect to user policy name space    execmgr    5/3/2011 11:14:33 AM    2444 (0x098C)
    CSoftwareDistPolicyMgr::GetSWDistSiteSettings failed to connect to machine namespace    execmgr    5/3/2011 11:14:33 AM    2444 (0x098C)
    Failed to instantiate UI Server {C2F23AE4-82D8-456F-A4AF-A2655D8CA726} with error 8000401a    execmgr    5/3/2011 11:14:33 AM    2444 (0x098C)
    Failed to instantiate UI Server 2 {E8425D59-451B-4978-A2AB-641470EB7C02} with error 8000401a    execmgr    5/3/2011 11:14:33 AM    2444 (0x098C)
    Failed to instantiate Updates UI Server {2D023958-73D0-4542-8AD6-9A507364F70E} with error 8000401a    execmgr    5/3/2011 11:14:33 AM    2444 (0x098C)
    Failed to instantiate VApp UI Server {00AAB372-0D6D-4976-B5F5-9BC7605E30BB} with error 0x8000401A    execmgr    5/3/2011 11:14:33 AM    2444 (0x098C)


    what it means ....
    Santosh Dharamsale
    Wednesday, May 4, 2011 1:26 PM
  • Created Process for the passed command line execmgr 5/3/2011 9:57:08 AM 3220 (0x0C94)
    [...]
    instance of SoftDistProgramExceededTime
    {
    AdvertisementId = "LHB20009";
    ClientID = "GUID:7F6CBD83-B7D1-4CB3-ABB2-8D80C6CFCBBA";
    DateTime = "20110503141707.848000+000";
    MachineName = "LHWLGODSHALKB01";
    MaximumTime = "20";
    PackageName = "LHB00009";
    ProcessID = 1620;
    ProgramName = "Office Standard 2010";
    SiteCode = "LHB";
    ThreadID = 4524;
    };
    execmgr 5/3/2011 10:17:07 AM 4524 (0x11AC)
    Raised Program Exceeded Time Event for Ad:LHB20009, Package:LHB00009, Program: Office Standard 2010 execmgr 5/3/2011 10:17:07 AM 4524 (0x11AC)
    Execution is complete for program Office Standard 2010. The exit code is 259, the execution status is Unknown Status execmgr 5/3/2011 10:17:07 AM 3516 (0x0DBC)


    Increase the max runtime of the program. 20min is too short for an Office 2010 installation.
    Torsten Meringer | http://www.mssccmfaq.de
    Wednesday, May 4, 2011 1:49 PM
  • so 50mint is ok ?

    and after that i have to create new advertisement or just refresh work ?


    Santosh Dharamsale
    Wednesday, May 4, 2011 2:06 PM
  • I don't know. Depends on the number of individual Office applications that you are installing and the performance of the machine.
    No new advertisement needed - just refresh machine policies; I'd use http://sourceforge.net/projects/smsclictr/ to re-run the advertisement on indivdual machines.
    Torsten Meringer | http://www.mssccmfaq.de
    Wednesday, May 4, 2011 2:16 PM
  • exit code failure 259  mean software in installed or need to run once again ?
    Santosh Dharamsale
    Wednesday, May 4, 2011 3:13 PM
    • Marked as answer by Sabrina Shen Monday, May 16, 2011 9:48 AM
    Friday, May 6, 2011 12:49 PM