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IE9 Has blank screen RRS feed

  • Question

  • A

    fter installation of IE9 I have a blank screen on all tabs, The web site has loaded as I can see the data with pointing the mouse, I have uninstalled IE9, reinstalled, did the "fixes" mentioned in the blog, reset using the :inetcpl.cpl command, deleted add-ons, etc., no luck,  the recently visited or favorites tab show the websites but will not work.  IE9 prerelease worked, thanks in advance.

    Butch Hahn

    Wednesday, March 16, 2011 4:08 PM

Answers

  • Had the same problem, but found the answer at http://answers.microsoft.com/en-us/ie/forum/ie9-windows_7/ie9-beta-gives-blank-screen/e0167934-da23-4f1f-ac34-c0b5d0891aa9. Issue is the GPU accerleration issue, so you can turn on Software accerleration or try downloading a new video driver.

    Robert L.

    • Proposed as answer by RLOO Saturday, April 2, 2011 11:09 PM
    • Marked as answer by Butch H Sunday, April 3, 2011 3:12 PM
    Saturday, April 2, 2011 11:08 PM
  • Hi,

     

    Please help me capture some related screen shots for further analyzing:

     

    How to capture a screenshot

    =========================

    1)       Press the Print Screen key (PrtScn) on your keyboard.

    2)       Click the "Start" menu, type "mspaint" in the Search Bar and Press Enter.

    3)      In the Paint program, click the "Edit" menu, click "Paste", click the "File" menu, and click "Save".

    4)       The "Save As" dialogue box will appear. Type a file name in the "File name:" box, for example: "screenshot".

    5)       Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as type" box, click “Desktop” on the left pane and then click "Save".

    6)       Then Upload to SkyDrive.

     

    Meanwhile, please try to boot into Safe Mode to check what the result is, if this issue does not occur in Safe Mode, try to perform a Clean Boot to check the result:

     

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

     

    Alex Zhao


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Cloud_TS Saturday, March 26, 2011 5:26 AM
    Friday, March 18, 2011 9:44 AM

All replies

  • Same problem here I have removed ie9

    I have a brand new Asus laptop,

    Firefox 4 works fine!!

    Thursday, March 17, 2011 7:11 PM
  • Hi,

     

    Please help me capture some related screen shots for further analyzing:

     

    How to capture a screenshot

    =========================

    1)       Press the Print Screen key (PrtScn) on your keyboard.

    2)       Click the "Start" menu, type "mspaint" in the Search Bar and Press Enter.

    3)      In the Paint program, click the "Edit" menu, click "Paste", click the "File" menu, and click "Save".

    4)       The "Save As" dialogue box will appear. Type a file name in the "File name:" box, for example: "screenshot".

    5)       Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as type" box, click “Desktop” on the left pane and then click "Save".

    6)       Then Upload to SkyDrive.

     

    Meanwhile, please try to boot into Safe Mode to check what the result is, if this issue does not occur in Safe Mode, try to perform a Clean Boot to check the result:

     

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

     

    Alex Zhao


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Cloud_TS Saturday, March 26, 2011 5:26 AM
    Friday, March 18, 2011 9:44 AM
  • Alex,

     

    I put a screenshot on skydrive. I also tried all the clean boot options and nothing worked. I have uninstalled IE9 and am using IE8 and Firefox 4, both work fine,

     

    Thanks

    Saturday, March 26, 2011 1:52 PM
  • Same thing for me--IE9 shows blank page, Firefox works fine, and I have a new ASUS laptop
    Thanks, Jim
    Wednesday, March 30, 2011 3:11 PM
  • Had the same problem, but found the answer at http://answers.microsoft.com/en-us/ie/forum/ie9-windows_7/ie9-beta-gives-blank-screen/e0167934-da23-4f1f-ac34-c0b5d0891aa9. Issue is the GPU accerleration issue, so you can turn on Software accerleration or try downloading a new video driver.

    Robert L.

    • Proposed as answer by RLOO Saturday, April 2, 2011 11:09 PM
    • Marked as answer by Butch H Sunday, April 3, 2011 3:12 PM
    Saturday, April 2, 2011 11:08 PM
  • RLOO,

     

    Thanks Much, your suggestion worked!!

     

    Butch H

    Sunday, April 3, 2011 3:13 PM
  • I don't know if I should bump this or make a new thread. I am having this issue too with IE9. And updating GPU drivers doesn't work. Neither does it work to switch to software rendering.

    I have tried to uninstall several times, even uninstalling IE8 and upgrade from IE7. I have tried and reset IE but that didn't help either.

    When logging on I get a white screen on the MSN page. If I open a new tab the icons of paged I have visited shows. If I click on one it load an add cut off by a white screen and it tells me it has encountered a problem and is running in compabilitymode. Can't get anywhere from there as the mouse stops responding to clickables.

    I used IE9 beta and that worked without issues.


    Saturday, June 18, 2011 2:46 PM
  • Same issue with a laptop. Software rendering is already on and unchangable (grayed out) because the video card cannot handle GPU rendering, but still only a blank, whie screen when going to any site. Moving the mouse indicates links/photos are present. 
    Mike Pietrorazio
    Wednesday, June 29, 2011 6:41 PM
  • Thursday, July 7, 2011 7:06 AM
  • Tried that. No difference.

    There is something 'weird' going on. When I use a local user account and I fire-up IE9 I get the black screen. When I use a domain user account it did not. What is happening here.


    Update1: When I login to my system with a local user account (local administrator) and fire up IE9 I get a black page. When I fire up IE9 with my domain account (domain administrator) or right click on IE9 and 'run as Administrator', IE9 act's normal. What's the difference between a local user account being member of the local administrators group and starting a program as administrator... still investigating.

    Update2: So far, no difference when UAC disabled.



    Tuesday, July 19, 2011 1:50 PM
  • I have the same problem :( Upgraded to IE 9 last week and get black or blank pages on almost every second web page. I was pleased with IE8, can I uninstall IE9 and get rid of the problems? Or do I need to use another web browser?

    I was going to try

    http://kb2.adobe.com/cps/904/cpsid_90416.html

    as suggested earlier, but that page becomes black...

    I have turned off GPU rendering, but I got the same results. No difference.

    I was of the impression IE 9 should be better than its predecessors, but it is almost useless :(

    Monday, August 1, 2011 8:44 AM
  • has anybody found a resolution for this?  getting frustrating!
    • Proposed as answer by n2advnture Wednesday, November 30, 2011 4:57 PM
    Thursday, September 29, 2011 4:47 PM
  • i've tried all the suggestions:  the GPU rendering is already checked and grayed out so I can't change it.
    Thursday, September 29, 2011 4:47 PM
  • If I go to https://www.usps.com/shipping/trackandconfirm.htm to track registered mail,  it's a white page

    If I view source, it's this: 

    <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">

    <HTML>

    <HEAD>

    <!-- Send users to the new location. -->

    <META HTTP-EQUIV="refresh" CONTENT="0;URL=https://tools.usps.com/go/TrackConfirmAction!input.action">

    <TITLE>USPS&reg;  Track &amp; Confirm</TITLE>

    </HEAD>

    <BODY>

    </BODY>

    </HTML>

    end of the source......................

    If I go directly to https://tools.usps.com/go/TrackConfirmAction!input.actionis  I see the expected page. Most of the "white" pages" want to send me somewhere else.. 

    Wednesday, December 14, 2011 1:59 AM
  • I know this is an old post, but I wanted to share what fixed this issue for me....

    I had a Type1 (.pfm) Helvetica font installed on my W7 x64 box.   When it was installed, the blank white IE9 tabs appeared on some website.  When I remove the font, IE9 worked just fine.

    Friday, June 22, 2012 8:15 PM
  • Did you find this under your Fonts directory or did you edit this somewhere else like within your browser?  We have been experiencing this same issue and is very frustrating.  Opened a paid ticket with MS and have had no luck after months of working with them.

    Monday, September 17, 2012 4:44 PM
  • Did you find this under your Fonts directory or did you edit this somewhere else like within your browser?  We have been experiencing this same issue and is very frustrating.  Opened a paid ticket with MS and have had no luck after months of working with them.


    Yes, the Helvetica font was in my Fonts folder (Control Panel -> Fonts).   However, from my experience, your issue could be caused by a different font, though.  It's unclear to me which fonts are used by IE9.   It could also be an issue with one of the fonts specified by the website/css.  
    Monday, September 17, 2012 5:10 PM
  • Very late reply, but better late then never:

    I read in another thread that a greyed out GPU rendering is a sign that your video-drivers are out of date.
    My own videocard-software gave notice that there were no new drivers available, but the site of the manufacturer (Intel in my case) did have an update for my videodrivers.

    After this update your GPU redering shoud be manageable.

    Tuesday, November 20, 2012 11:10 AM