none
Windows 8 Blue Screen Of Death (BSOD) BAD_POOL_CALLER RRS feed

  • Question

  • Hi,

    I have been using windows 8 for the past week and have issues with BSOD appearing at random intervals and over the lat few days more frequently. After performing several rebuilds of the OS and carefully selecting Windows 8 supported applications i still continue to receive this error.

    I have reviewed the minidump files and the cause of the issues seems to be with ntoskrnl.exe

    I have contacted microsoft support and sony vaio support and they advise e to rebuild every time or restore the system to a previous working version. Unfortunately this does not resolve the issue and i find myself back at the beginning again.

    Could anyone advise on this issue and how to resolve?

    Thanks

    Matt

    Wednesday, November 14, 2012 9:14 PM

Answers

  • Bug Check 0xC2: BAD_POOL_CALLER

    The BAD_POOL_CALLER bug check has a value of 0x000000C2. This indicates that the current thread is making a bad pool request.

    http://msdn.microsoft.com/en-us/library/ff560185%28v=vs.85%29.aspx



    Hi, please enable Driver verifier to get the causing driver:

    http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

    http://support.microsoft.com/?kbid=244617

    when you get a new BSOD, boot to safe mode, disable driver verifier, reboot to normal mode and upload the newest dmp file from the folder C:\Windows\Minidump to your public SkyDrive [1] folder and post the link here.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    "A programmer is just a tool which converts caffeine into code"

    Thursday, November 15, 2012 7:54 PM
    Answerer

All replies

  • Bug Check 0xC2: BAD_POOL_CALLER

    The BAD_POOL_CALLER bug check has a value of 0x000000C2. This indicates that the current thread is making a bad pool request.

    http://msdn.microsoft.com/en-us/library/ff560185%28v=vs.85%29.aspx



    Hi, please enable Driver verifier to get the causing driver:

    http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

    http://support.microsoft.com/?kbid=244617

    when you get a new BSOD, boot to safe mode, disable driver verifier, reboot to normal mode and upload the newest dmp file from the folder C:\Windows\Minidump to your public SkyDrive [1] folder and post the link here.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    "A programmer is just a tool which converts caffeine into code"

    Thursday, November 15, 2012 7:54 PM
    Answerer
  • Hi. I'm having the exact same problem on the same laptop. I've also verified from crash dumps that the same ntoskrnl.exe is the cause, or so it says. Also it only goes to blue screen after i open my laptop after having put it to sleep. Any suggestions on which course of action I should take?
    Thursday, November 15, 2012 11:29 PM
  • I have had Toshiba with Windows 8 for two days and just got the BSOD... I dont even have my progra,s on yet! I am typing this on my 2007 Dell with Vista lol
    Monday, November 19, 2012 9:21 PM
  • @Kelly and Aycko94

    also upload the dumps, so that I can help you.


    "A programmer is just a tool which converts caffeine into code"

    Monday, November 19, 2012 9:33 PM
    Answerer
  • Hi. I'm having the exact same problem on the same laptop. I've also verified from crash dumps that the same ntoskrnl.exe is the cause, or so it says. Also it only goes to blue screen after i open my laptop after having put it to sleep. Any suggestions on which course of action I should take?

    I am getting the same thing with my new Windows 8 laptop. EVERY time I resume from sleep the computer BSODs referring to the BAD_POOL_CALLER. The dumps tell me that it is NTOSKRNL.EXE too.

    My dumps tell me:

    On Tue 1/01/2013 6:30:48 a.m. GMT your computer crashed
    crash dump file: C:\Windows\Minidump\010113-18796-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x7B340)
    Bugcheck code: 0xC2 (0x7, 0x11C1, 0x4390003, 0xFFFFFA800A8C19F0)
    Error: BAD_POOL_CALLER
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System

    Any ideas?

    Thanks, Andrew

    Tuesday, January 1, 2013 6:46 AM

  • Any ideas?

    Thanks, Andrew

    upload the dumps to your SkyDrive and post a link here.

    "A programmer is just a tool which converts caffeine into code"

    Tuesday, January 1, 2013 7:36 PM
    Answerer
  • Thanks Andre, I have just noticed another entry in the log that refers to a driver. I have uninstalled that driver and I no longer get the BSOD.

    If it reoccurs I will upload my latest dump. Thanks for your offer of assistance. Andrew

    • Edited by Educateer Wednesday, January 2, 2013 5:22 AM
    Wednesday, January 2, 2013 3:29 AM
  • ok. Which driver was shown? This is useful for other users who have the same issue.

    "A programmer is just a tool which converts caffeine into code"

    Wednesday, January 2, 2013 6:54 AM
    Answerer
  • ok. Which driver was shown? This is useful for other users who have the same issue.

    It was the Jaksta helper driver, which is a program that downloads videos from YouTube. I have used it with no problems on Win 7 and have only just added it to my new Windows 8 laptop. I have sent the Jaksta developers a support request re: using it on Windows 8. It was strange that it would also manifest itself as an error in ntoskrnl.exe.

    Wednesday, January 2, 2013 9:22 AM
  •  yes I've also seen jakndis.sys crashes. Don't use tools like Bluescrenview or Whocrashed. They display crap. Always use WinDbg from the Debugging Tools.

    MSFT has a show which helps you to use the tool:

    http://channel9.msdn.com/Shows/Defrag-Tools/

    Defrag Tools: #15 - WinDbg - Bugchecks (BSOD)
    39 minutes, 0 seconds
    Defrag Tools: #15 - WinDbg - Bugchecks (BSOD)


    "A programmer is just a tool which converts caffeine into code"



    Wednesday, January 2, 2013 10:27 AM
    Answerer
  • Always use WinDbg from the Debugging Tools.

    Thanks for the tip and the link to the video. I will start using WinDbg from now on.
    Wednesday, January 2, 2013 11:27 PM
  • WinDBG is the gold std but you will have to download symbols (while they can be gotten from the MS symbol server that slow performance way, way down) for each OS you want to analyze and they can mount up (my symbol cache is >12 gigs)

    Good site for people interested in DeBugging  http://www.sysnative.com/forums/forum.php

    (disclaimer) I also post there.


    MS-MVP 2010, 2011, 2012 Team ZigZag

    Thursday, January 3, 2013 8:04 AM
    Moderator
  • Hi,

    Please help me too!

    Here is my link: http://dl.dropbox.com/u/77009397/Minidump.zip

    It will be very appreciated. Thanks

    Friday, March 1, 2013 2:57 PM
  • AVG may be the cause:

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    BAD_POOL_CALLER (c2)
    The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
    Arguments:
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 00000000000011c1, (reserved)
    Arg3: 0000000004100005, Memory contents of the pool block
    Arg4: fffffa800683a880, Address of the block of pool being deallocated
    
    Debugging Details:
    ------------------
    
    
    POOL_ADDRESS:  fffffa800683a880 Nonpaged pool
    
    FREED_POOL_TAG:  AvgT
    
    BUGCHECK_STR:  0xc2_7_AvgT
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    PROCESS_NAME:  avgnsa.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff8012a0eea5a to fffff80129ef9040
    
    STACK_TEXT:  
    nt!KeBugCheckEx
    nt!ExFreePool
    avgwfpa
    0x0
    0x0
    0x0
    0x0
    0x0
    avgwfpa
    0x0
    0x0
    
    
    
    IMAGE_NAME:  avgwfpa.sys
    
    
    
        Loaded symbol image file: avgwfpa.sys
        Image path: \SystemRoot\system32\DRIVERS\avgwfpa.sys
        Image name: avgwfpa.sys
        Timestamp:        Mon Feb 18 03:54:14 2013 

    remove or update AVG.


    "A programmer is just a tool which converts caffeine into code"

    Friday, March 1, 2013 8:55 PM
    Answerer
  • Can u help me with the same problem? Here's the link to my minidump http://www55.zippyshare.com/v/6273194/file.html
    Monday, March 4, 2013 9:57 PM
  • Can u help me with the same problem? Here's the link to my minidump http://www55.zippyshare.com/v/6273194/file.html

    looks like you also have the AVG issue

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    BAD_POOL_CALLER (c2)
    The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
    Arguments:
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 00000000000011c1, (reserved)
    Arg3: 0000000004100004, Memory contents of the pool block
    Arg4: fffffa8003d1cdf0, Address of the block of pool being deallocated
    
    Debugging Details:
    ------------------
    
    
    POOL_ADDRESS:  fffffa8003d1cdf0 Nonpaged pool
    
    FREED_POOL_TAG:  AvgT
    
    BUGCHECK_STR:  0xc2_7_AvgT
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff802bb6f5a5a to fffff802bb500040
    
    STACK_TEXT:  
    nt!KeBugCheckEx
    nt!ExFreePool
    avgwfpa
    0x0
    0x0
    
    
    
    IMAGE_NAME:  avgwfpa.sys
    
    FAILURE_BUCKET_ID:  0xc2_7_AvgT_avgwfpa+63a9
    
    BUCKET_ID:  0xc2_7_AvgT_avgwfpa+63a9
    
    
    
        Loaded symbol image file: avgwfpa.sys
        Image path: \SystemRoot\system32\DRIVERS\avgwfpa.sys
        Image name: avgwfpa.sys
        Timestamp:        Mon Feb 18 03:54:14 2013


    "A programmer is just a tool which converts caffeine into code"

    Tuesday, March 5, 2013 5:17 AM
    Answerer
  • I've been having the same BAD_POOL_CALLER BSOD issues as well - three times today, in fact, and it's getting annoying. I've downloaded the debugger and symbol set from the SDK page, and it appears to be blaming AVG as well, which is odd, since this problem only just started happening... well, today, and I've been running AVG for some time now. I've uploaded today's minidump files to Google Drive, in case anyone wants to take a look at them in the hopes of spotting something that I've missed:

    https://docs.google.com/file/d/0B7JH1Tmf-6rvcjZkN3VFQ2xSSVU/edit?usp=sharing
    https://docs.google.com/file/d/0B7JH1Tmf-6rvUWxMNEhiamExTGs/edit?usp=sharing
    https://docs.google.com/file/d/0B7JH1Tmf-6rvVmE1X2pMZ3gyd0k/edit?usp=sharing

    Edit: And it's just happened a fourth time. Google Drive link to minidump file follows:

    https://docs.google.com/file/d/0B7JH1Tmf-6rvTFRoY1liS1JNQXM/edit?usp=sharing

    Edit2: I've disabled AVG, so we'll see if that's the cause.
    Wednesday, March 6, 2013 4:28 AM
  • yes, it also may be caused by AVG:

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    BAD_POOL_CALLER (c2)
    The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
    Arguments:
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 00000000000011c1, (reserved)
    Arg3: 0000000004100004, Memory contents of the pool block
    Arg4: fffffa8007abf860, Address of the block of pool being deallocated
    
    Debugging Details:
    ------------------
    
    
    POOL_ADDRESS:  fffffa8007abf860 Nonpaged pool
    
    FREED_POOL_TAG:  AvgT
    
    BUGCHECK_STR:  0xc2_7_AvgT
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    PROCESS_NAME:  avgnsa.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff8005a676a5a to fffff8005a481040
    
    STACK_TEXT:  
    fffff880`1a47d688 fffff800`5a676a5a : 00000000`000000c2 00000000`00000007 00000000`000011c1 00000000`04100004 : nt!KeBugCheckEx
    fffff880`1a47d690 fffff880`0164be48 : fffffa80`07abf860 fffffa80`0944f5d0 fffffa80`0b206d80 00000000`c0000002 : nt!ExFreePool+0x97c
    fffff880`1a47d770 fffffa80`07abf860 : fffffa80`0944f5d0 fffffa80`0b206d80 00000000`c0000002 fffffa80`07abf860 : avgwfpa+0x5e48
    fffff880`1a47d778 fffffa80`0944f5d0 : fffffa80`0b206d80 00000000`c0000002 fffffa80`07abf860 fffff880`0164d1ae : 0xfffffa80`07abf860
    fffff880`1a47d780 fffffa80`0b206d80 : 00000000`c0000002 fffffa80`07abf860 fffff880`0164d1ae fffffa80`07abf860 : 0xfffffa80`0944f5d0
    fffff880`1a47d788 00000000`c0000002 : fffffa80`07abf860 fffff880`0164d1ae fffffa80`07abf860 00000000`c0000002 : 0xfffffa80`0b206d80
    fffff880`1a47d790 fffffa80`07abf860 : fffff880`0164d1ae fffffa80`07abf860 00000000`c0000002 00000000`00000000 : 0xc0000002
    fffff880`1a47d798 fffff880`0164d1ae : fffffa80`07abf860 00000000`c0000002 00000000`00000000 fffffa80`0b206d80 : 0xfffffa80`07abf860
    fffff880`1a47d7a0 fffffa80`07abf860 : 00000000`c0000002 00000000`00000000 fffffa80`0b206d80 00000000`00000000 : avgwfpa+0x71ae
    fffff880`1a47d7a8 00000000`c0000002 : 00000000`00000000 fffffa80`0b206d80 00000000`00000000 fffffa80`00000010 : 0xfffffa80`07abf860
    fffff880`1a47d7b0 00000000`00000000 : fffffa80`0b206d80 00000000`00000000 fffffa80`00000010 fffffa80`0b206d80 : 0xc0000002
    
    
    STACK_COMMAND:  kb
    
    
    IMAGE_NAME:  avgwfpa.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  512197d6
    
    FAILURE_BUCKET_ID:  0xc2_7_AvgT_avgwfpa+5e48
    
    BUCKET_ID:  0xc2_7_AvgT_avgwfpa+5e48
    
    
        Loaded symbol image file: avgwfpa.sys
        Image path: avgwfpa.sys
        Image name: avgwfpa.sys
        Timestamp:        Mon Feb 18 03:54:14 2013 


    "A programmer is just a tool which converts caffeine into code"

    Wednesday, March 6, 2013 5:45 AM
    Answerer
  • Okay, that's odd, because like I said in my previous post, I've been using AVG for a while now and it's never caused this issue before. In fact, yesterday was the first time it happened, and it was a sudden onset of trouble. After I disabled AVG, there were no issues, which lend credence to the idea that AVG is the source of the trouble. More specifically, it appears to be the antivirus component, since this morning I only disabled the antivirus but left the firewall running, and I haven't had any issues yet.

    Time to check the AVG forums to see if there's anything from that end.

    Wednesday, March 6, 2013 8:47 PM
  • BAD_POOL_CALLER error :( plz help here is the link to .dmp files

    https://www.dropbox.com/sh/2av7er1ui7z7knl/3_X_InN2XR  

    Thursday, March 14, 2013 7:40 PM
  • update AVG.

    "A programmer is just a tool which converts caffeine into code"

    Thursday, March 14, 2013 8:02 PM
    Answerer
  • hi, i am using windows 8 on sony waio and i am getting this error. I guess i am getting this error when i am using dongle of idea net setter(huwaie) but as you suugested i have the link to my newest dmp file. please go through it and suggest what can be done.

    <iframe src="https://skydrive.live.com/embed?cid=6FF29A1AE4C23CB6&resid=6FF29A1AE4C23CB6%21135&authkey=AEmlzuFGbve9-rY" width="98" height="120" frameborder="0" scrolling="no"></iframe>

    Friday, March 29, 2013 6:37 PM
  • hi, i am using windows 8 on sony waio and i am getting this error. I guess i am getting this error when i am using dongle of idea net setter(huwaie) but as you suugested i have the link to my newest dmp file. please go through it and suggest what can be done.


    update the huawei driver:

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff880068210aa, The address that the exception occurred at
    Arg3: fffff88005be5568, Exception Record Address
    Arg4: fffff88005be4da0, Context Record Address
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%08lx verweist auf Speicher 0x%08lx. Der Vorgang %s konnte nicht im Speicher durchgef hrt werden.
    
    FAULTING_IP: 
    ewusbwwan+210aa
    fffff880`068210aa 440fb608        movzx   r9d,byte ptr [rax]
    
    EXCEPTION_RECORD:  fffff88005be5568 -- (.exr 0xfffff88005be5568)
    ExceptionAddress: fffff880068210aa (ewusbwwan+0x00000000000210aa)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: ffffffffffffffff
    Attempt to read from address ffffffffffffffff
    
    CONTEXT:  fffff88005be4da0 -- (.cxr 0xfffff88005be4da0)
    rax=5757575757575757 rbx=0000000000000500 rcx=26b791d663d80000
    rdx=0000000000000000 rsi=0000000000000001 rdi=fffff980133c6bb5
    rip=fffff880068210aa rsp=fffff88005be57a0 rbp=fffff980133c6bbd
     r8=0000000000000000  r9=fffff88005be5400 r10=00000000ffffffff
    r11=0000000000000000 r12=0000000000000480 r13=0000000000000001
    r14=fffffa800858c000 r15=fffff980133c6b00
    iopl=0         nv up ei ng nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
    ewusbwwan+0x210aa:
    fffff880`068210aa 440fb608        movzx   r9d,byte ptr [rax] ds:002b:57575757`57575757=??
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    CURRENT_IRQL:  0
    
    ERROR_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%08lx verweist auf Speicher 0x%08lx. Der Vorgang %s konnte nicht im Speicher durchgef hrt werden.
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  ffffffffffffffff
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80012d5a168
    GetUlongFromAddress: unable to read from fffff80012d5a1f8
     ffffffffffffffff 
    
    FOLLOWUP_IP: 
    ewusbwwan+210aa
    fffff880`068210aa 440fb608        movzx   r9d,byte ptr [rax]
    
    BUGCHECK_STR:  AV
    
    LAST_CONTROL_TRANSFER:  from fffff88005be0000 to fffff880068210aa
    
    STACK_TEXT:  
    ewusbwwan
    0x0
    0x0
    ewusbwwan
    
    
    
    IMAGE_NAME:  ewusbwwan.sys
    
         
        Loaded symbol image file: ewusbwwan.sys
        Image path: ewusbwwan.sys
        Image name: ewusbwwan.sys
        Timestamp:        Thu Dec 23 05:18:25 2010 


    "A programmer is just a tool which converts caffeine into code"

    Friday, March 29, 2013 8:18 PM
    Answerer
  • Dear rajantailor,

    We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, Netsetter no., alternate contact number and the type of Inconvenience you are facing. Also mention your token ID 205IC349142.

    Regards,
    Idea Cellular

    Tuesday, April 2, 2013 5:55 AM
  • IC

    The OP has no reason for providing any personal details and should not do so.  He can be fixed without them.  Your request seems a bit odd.


    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com email Admin@zigzag3143.com

    Tuesday, April 2, 2013 3:27 PM
    Moderator
  • I am also having this issue, on resuming from sleep only.  Here is my info:

    https://skydrive.live.com/redir?resid=5A35F07767A3200E!175&authkey=!AFVUhV30MY5Rdgc

    Thanks!

    Sunday, April 7, 2013 3:17 AM
  • Your link yields that item doesnt exist or is no longer available.  Try it again

    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com email Admin@zigzag3143.com

    Sunday, April 7, 2013 3:26 AM
    Moderator
  • https://skydrive.live.com/redir?resid=5A35F07767A3200E!175&authkey=!AArY-eo84RXjcak

    that work?

    Sunday, April 7, 2013 3:55 AM
  • That works

    These were Related to hssdrv.sys Hotspot Shield Routing Driver from AnchorFree Inc..I wold update with most current.  I would also update the below drivers

    MBfilt64.sys    7/30/2009 11:40:32 PM                              
    taphss.sys    9/15/2009 3:58:23 PM                       
    LGBusEnum.sys    11/23/2009 9:36:48 PM                       
    LGVirHid.sys    11/23/2009 9:36:48 PM                        
    HssDrv.sys    9/2/2010 1:47:07 PM                         
    AsrAppCharger.sys    5/10/2011 4:28:46 AM                          
    cfosspeed6.sys    7/4/2011 9:18:51 AM                          
    WPRO_41_2001.sys    11/7/2011 5:04:48 PM                              
    AsrRamDisk.sys    1/13/2012 12:52:38 AM                             
    ISCTD64.sys    5/4/2012 8:44:01 PM                              
    FNETURPX.SYS    5/30/2012 11:00:47 PM                           
    asahci64.sys    7/17/2012 11:15:00 PM       

    How To Find Drivers:
    - search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program

    The most common drivers are listed on this page: Driver Reference

    http://www.carrona.org/dvrref.php

    http://sysnative.com/drivers/

    - - Driver manufacturer links are on this page: http://www.carrona.org

                   


    *** WARNING: Unable to verify timestamp for HssDrv.sys
    *** ERROR: Module load completed but symbols could not be loaded for HssDrv.sys
    GetPointerFromAddress: unable to read from fffff8014e7d4168
    GetUlongFromAddress: unable to read from fffff8014e7d41f8
    Probably caused by : HssDrv.sys ( HssDrv+2bac )


    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com email Admin@zigzag3143.com



    Sunday, April 7, 2013 4:15 AM
    Moderator
  • thanks!
     just as an aside, hot spot shield in this case is actually a vpn program for accessing certain british sites--something that defender isn't going to do for you!
    Sunday, April 7, 2013 4:16 AM
  • I stand corrected.  My source said malware.  Happy to update the database.  Then I guess you should try to update it if it is necessary

    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com email Admin@zigzag3143.com

    Sunday, April 7, 2013 4:31 AM
    Moderator
  • *update*

    Hot spot shield has new update unfortunately. I am bugging them about it already.

    It would seem that Asrock just doesn't update their drivers very often. I just bought a z77 board from them last week, and updated all the drivers from the website, and almost every one of the ones mentioned above are from Asrock, and only a few had updates by manufacturers. Akk the Asrock proprietary ones were old, and the Logitech ones are maintenance updates for a gaming keyboard from the dark ages.

    So anyway, Asrock; if you have one of their boards, your drivers might be old.


    Sunday, April 7, 2013 5:11 AM
  • Hi,

    I would appreciate if you could be so kind and take a look at my dumps. http://sdrv.ms/10Hwy1G

    Windows 8 x64

    I did go out to ASrock and download the Win8 drivers however I believe these are causing issues as when I install Win7 on my machine I do not receive any BSOD.

    Thanks


    Perth, Western Australia.... mate :)

    Wednesday, April 10, 2013 12:37 AM
  • Hi,

    I would appreciate if you could be so kind and take a look at my dumps. 

    Do a memory test with memtest86+, because you get memory corruptions:

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    PFN_LIST_CORRUPT (4e)
    Typically caused by drivers passing bad memory descriptor lists (ie: calling
    MmUnlockPages twice with the same list, etc).  If a kernel debugger is
    available get the stack trace.
    Arguments:
    Arg1: 0000000000000099, A PTE or PFN is corrupt
    Arg2: 00000000005ffc67, page frame number
    Arg3: 0000000000000003, current page state
    Arg4: 060000000011cbe4, 0
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x4E_99
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    PROCESS_NAME:  csrss.exe
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from fffff80222f89983 to fffff80222e7c040
    
    STACK_TEXT:  
    nt!KeBugCheckEx
    nt!MiBadShareCount
    nt!MiRemoveMappedPtes
    nt!MiRemoveFromSystemSpace
    nt!MmUnmapViewInSystemSpace
    dxgmms1!VIDMM_GLOBAL::DestroyOneAllocation
    dxgmms1!VIDMM_GLOBAL::DestroyAllocation
    dxgkrnl!DXGDEVICE::DestroyAllocations
    dxgkrnl!DXGDEVICE::DestroyResource
    dxgkrnl!DXGDEVICE::TerminateAllocations
    dxgkrnl!DXGDEVICE::DestroyAllocationInternal
    dxgkrnl!DxgkCddDestroyAllocation
    cdd!CDDPDEV::DestroyAllocation
    cdd!CddBitmapStagingApertureMem::InvalidateDeviceAllocations
    cdd!CddBitmapStagingApertureMem::Reallocate
    cdd!CStagingPoolBase::AllocateRect
    cdd!CStagingPool::GetGdiSurface
    cdd!BitBltBitmap
    cdd!DrvBitBltInternal
    cdd!DrvBitBlt
    cdd!DrvCopyBits
    win32k!SpBitBlt
    win32k!SpCopyBits
    win32k!NtGdiBitBltInternal
    win32k!NtGdiBitBlt
    nt!KiSystemServiceCopyEnd
    0x0
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  50ecec77
    
    IMAGE_NAME:  memory_corruption
    
    BUCKET_ID:  0x4E_99_nt!MiBadShareCount
    


    "A programmer is just a tool which converts caffeine into code"

    • Proposed as answer by mirkz Sunday, July 13, 2014 1:40 AM
    Wednesday, April 10, 2013 5:16 AM
    Answerer
  • Andre Ziegler 

    THANKS ALOT MAN .. no one knew about it here in iran  . 

    awesome job u are doing man  . goign to isntall visual studio for developer kit .. mine is hospotshield .. i was going to disappointing by windows 8 in compatibility !
    • Edited by afraaa Saturday, June 1, 2013 11:12 AM
    Saturday, June 1, 2013 11:10 AM
  • Having same issue. Steps followed. https://www.dropbox.com/s/aixkjzfd5ikd92l/080513-23462-01.dmp
    Tuesday, August 6, 2013 7:22 AM
  • Having same issue. Steps followed. https://www.dropbox.com/s/aixkjzfd5ikd92l/080513-23462-01.dmp

    the Atheros PCI-E Ethernet Controller driver L1E62x64.sys causes the crash:

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: 000001800000042c, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, bitfield :
    	bit 0 : value 0 = read operation, 1 = write operation
    	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff80003c07806, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800038ca100
    GetUlongFromAddress: unable to read from fffff800038ca1c0
     000001800000042c Nonpaged pool
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    hal!HalPutScatterGatherList+b6
    fffff800`03c07806 8b6f2c          mov     ebp,dword ptr [rdi+2Ch]
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0xA
    
    PROCESS_NAME:  uTorrent.exe
    
    ANALYSIS_VERSION: 6.3.9431.0 (debuggers(dbg).130615-1214) amd64fre
    
    DPC_STACK_BASE:  FFFFF80004CFCFB0
    
    TRAP_FRAME:  fffff80004cfc390 -- (.trap 0xfffff80004cfc390)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000001
    rdx=0000000000000fff rsi=0000000000000000 rdi=0000000000000000
    rip=fffff80003c07806 rsp=fffff80004cfc520 rbp=0000000000000f00
     r8=fffffa8004d6f2e0  r9=fffffa8003b0ef00 r10=fffff8000361d000
    r11=fffff80004cfc768 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz na po nc
    hal!HalPutScatterGatherList+0xb6:
    fffff800`03c07806 8b6f2c          mov     ebp,dword ptr [rdi+2Ch] ds:00000000`0000002c=????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff800036921a9 to fffff80003692c00
    
    STACK_TEXT:  
    nt!KeBugCheckEx
    nt!KiBugCheckDispatch
    nt!KiPageFault
    hal!HalPutScatterGatherList
    ndis!NdisMFreeNetBufferSGList
    L1E62x64
    0x0
    0x0
    0x0
    0x0
    
    
    
    IMAGE_NAME:  L1E62x64.sys
    
    BUCKET_ID:  X64_0xA_L1E62x64+81f3
    
          
        Loaded symbol image file: L1E62x64.sys
        Image path: \SystemRoot\system32\DRIVERS\L1E62x64.sys
        Image name: L1E62x64.sys
        Timestamp:        Mon Mar 29 04:08:44 2010

    the driver is very old. get a new one:

    http://www.atheros.cz/atheros-network-drivers.php


    "A programmer is just a tool which converts caffeine into code"

    Tuesday, August 6, 2013 7:45 PM
    Answerer
  • I'm having the same problem. Here's the link to my minidump:

    https://docs.google.com/file/d/0B_HHQnqZD7wuWlpySEhEeFpkZkU/edit?usp=sharing

    Thank you

    Friday, August 23, 2013 8:54 AM
  • I'm having the same problem. Here's the link to my minidump:

    https://docs.google.com/file/d/0B_HHQnqZD7wuWlpySEhEeFpkZkU/edit?usp=sharing

    Thank you

    you have an USB issue:

    BUGCODE_USB_DRIVER (fe)
    USB Driver bugcheck, first parameter is USB bugcheck code.
    
    
    which USB devices do you use?


    "A programmer is just a tool which converts caffeine into code"

    Friday, August 23, 2013 5:44 PM
    Answerer
  • Thank you :)

    I rarely use USB devices. I sometimes use flash memory and mouse and sometimes connect my phone via USB.

    Friday, August 23, 2013 9:04 PM
  • ok, connecting an phone via USB can cause this.

    "A programmer is just a tool which converts caffeine into code"

    Friday, August 23, 2013 9:30 PM
    Answerer
  • This appears to be the most recent driver. Please advise.
    Monday, October 7, 2013 8:25 AM
  • contact the Atheros support and ask for newer drivers.

    "A programmer is just a tool which converts caffeine into code"

    Monday, October 7, 2013 6:51 PM
    Answerer
  • I am having the same problem with my Toshiba (Windows 8.1) Bad_Pool_Caller BSOD

    Can you suggest a solution?

    Monday, November 4, 2013 3:33 AM
  • Can you suggest a solution?

    also provide the dmps files.

    "A programmer is just a tool which converts caffeine into code"

    Monday, November 4, 2013 5:21 AM
    Answerer
  • Help me, please 

    http://sdrv.ms/JKrS7L

    Thursday, December 19, 2013 8:25 AM
  • whenever i connect my idea dongle in my acer aspire e1-572 laptop it restarts giving this error kindly help.
    Monday, February 24, 2014 12:15 PM
  • hey im using win 8.1 on me acer aspire e1-572

     whenever i connect my idea dongle in to laptop it restarts giving this error,

    i have no idea what to do kindly help.

    Monday, February 24, 2014 12:16 PM
  • file:///C:/Users/jtkr4_000/SkyDrive/Public/

    i have been having the same problem,here is my skydrive, i dont know how to get an exact url for it

    Monday, March 24, 2014 3:33 PM
  • Hi Niki,

    Can you please review my dump file and get back to me?

    Minidump

    Friday, May 23, 2014 5:45 AM
  • Hi Andre,

    Thank you for the information, I replaced my memory with some listed on the QVL and for a while this cleared up the BSOD. It also helped track down another 2 issues: Storage controller and Software driver that we both causing my machine to crash.

    Appreciate your efforts and apologise for not responding earlier.

    All the best,

    Mirkz


    Perth, Western Australia.... mate :)

    Sunday, July 13, 2014 1:43 AM
  • Hi i had same errors like bad pool caller,bad pool header,thread exception not handled..

    usually it happens whenever i connect to internet through default win 8.1 connection(not using the dongle firm ware).

    or running cisco vpn 64 bit. i am not pretty sure which causes the issue.

    and here is my recently occurred error dump file:

    https://onedrive.live.com/redir?resid=92AC1E3E69D1A4AB!190&authkey=!APo7UNcPQ7BXjtQ&ithint=file%2cdmp

    please help me in this,

    thank you


    • Edited by imasmohamed Sunday, January 11, 2015 6:41 AM
    Sunday, January 11, 2015 6:40 AM
  • I too am having the Bad_Pool_Caller BSOD......Can someone help????
    Friday, March 6, 2015 12:27 AM
  • I too am having the Bad_Pool_Caller BSOD......Can someone help????
    Friday, March 6, 2015 12:27 AM