Most work has attempted to follow three guidelines emerged from work with clients. Focus has been on information architecture improving methods for developing high quality needs assessments and clearly conceived system requirements:
1.Show true cost recovery when developing systems at a rate the company can absorb understanding of carefully developed solutions.
2. "Hands On" discovery: spending 1/2 day with 5-10 key staff members, or careful review of file server contents: Literally sit in the noisiest cube in 3 depts during writeups.
3.Learn the business well enough to see how SHPT can really help- find the silver bullet: the simple solution to a complex problem that took 20 iterations to see. firstname.lastname@example.org