I've worked in tech support since 1998 and my experience ranges from 1st-3rd line support. I've been working in 3rd line for almost 15 years now. My skill set is primarily with MS technologies but I'm also skilled in vSphere 5 & 6. I'm MCSA, MCSE in W2K3, MCITP (Server Admin and Ent. Admin) in W2K8 and recently MCSA in W2K12 R2. I'm currently working towards MCSA W2K16.