This page is part of the Moderating Microsoft Forums series.

Escalation is the process of raising awareness of an issue to the next appropriate level. Escalation is a very important part of moderation. The rule of thumb is to escalate any of the following:

  • Technical issues that cannot be resolved
  • Potential damage to Microsoft reputation or other PR issues
  • Misconduct by users
  • Questions about moderation
  • Piracy issues

Moderators should escalate issues using these channels:

Back to Moderating Microsoft Forums.

Other Languages