This page is part of the Moderating Microsoft Forums series.

Escalation is the process of raising awareness of an issue to the next appropriate level. Escalation is a very important part of moderation. The rule of thumb is to escalate any of the following:

  • Technical issues that cannot be resolved
  • Potential damage to Microsoft reputation or other PR issues
  • Misconduct by users
  • Questions about moderation
  • Piracy issues

Moderators should escalate issues using these channels:

 
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