The purpose of this document is to help with the installation of FIM 2010 R2. Yes, this is a companion document to the actual installation guide. My focus here, is the FIM Service.

*NOTE: For the purpose of this wiki document, I am installing the FIM 2010 R2 Service on a clean Windows Server 2008 R2 server, to ensure that I cover all of the prerequisites needed to execute the installation.

*NOTE: I am executing a distributed installation, where I have the FIM Service on a single machine by itself.



It is not necessary, but as a recommendation it would be good to create the necessary accounts prior to executing the installation. For more information on the accounts to create, review FIM 2010 Installation Companion - Accounts.


Microsoft .NET Framework 3.5 Service Pack 1 or better

  • If you are on a Windows Server 2008 R2 Server, then you would execute this installation via Server Manager > Features.

FIM Service Account Mailbox

  • This is not a software prerequisite, but is a good idea to do prior to the installation.  The FIM Service can and will send emails based on how your FIM 2010 R2 solution is configured.

SQL Server Agent

  • We need to ensure that the SQL Server Agent is running on the machine that is hosting the backend SQL Server Database for the FIM Service.  I would recommend setting the SQL Server Agent to Automatic, as the FIM Service does have agent jobs that it runs in the background. 
  • If the SQL Server Agent is not started, you will receive an error message "The SQL Agent for the specified SQL instance is not running.  Please start it before proceeding with installation"



First, if you are logged on as yourself, it is recommended that you install with a different account. The FIM 2010 Installation Companion - Accounts recommends a FIM Install Account. You can do that, or have just an installation account that handles installations, because installations may require different permissions than standard use.

If you are installing on a Windows Server 2008 R2 Server, and want to install via the Setup.Exe then I would recommend executing the installation by right clicking on Setup.Exe and selecting Run As Administrator.

The recommend installation procedure is:

  1. Open a Command-Prompt where you right click on the Command-Prompt icon and select Run As Administrator
  2. Navigate to where you have the installation media
  3. For the FIM Service, you want to go to the Service and Portal Folder
  4. Type the following (yes, the quotes are necessary because of the space):

    msiexec /i "Service and Portal.msi" /l*v fimserviceinstall.Log

If the installation fails, then you will have the windows installer verbose log from the failed install.