So the purpose of the wiki page is to share knowledge gained from support on a particular issue. The goal is to share with you troubleshooting steps, and the overall resolution to an issue I recently worked concerning the Self-Service Password Reset (SSPR) Feature of Microsoft Forefront Identity Manager 2010. Specifically the Add-ins and Extensions.
You have a user on a Windows 7 client machine attempting to register for SSPR. If they navigate to http://fimportal/passwordreset or http://fimportal/identitymanagement and select to register for password reset a dialog appears.
It is very important to ensure that your build numbers are the same for FIM 2010 across the board. For the client, we can checked the pwdproxy.exe file under %programfiles%\Microsoft Forefront Identity Manager\2010\Add-Ins and Extensions.
For items like this one, tracing can be a beneficial asset. In this issue, I utilized a two different types of tracing.
Using the Internet Explorer Developer Tools (F12), I spotted the following.
( *NOTE: I did remove some of the columns that were not important to this particular issue. )
Function
Function type
URL
PwdRegister
User
http://myfimportal/_layouts/images/MSILM2/Scripts/AuthN.js?v=1073831938
onclick
http://myfimportal/IdentityManagement/aspx/authn/AuthNError.aspx?number=-2146823281
You can utilize the err.exe tool to discover more about the error code returned.
In this issue, we were able to launch the Q&A Gate Questions from the Logon Screen.
In this particular issue, we were using the 32-Bit Version of Internet Explorer. Once we moved to the 64-Bit Version of Internet Explorer, we were able to launch the registration process and reset the password.
The cause of this issue was two fold.
In this issue we resolved the issue with two items:
FIM LANDING PAGE: Resource Wiki and Troubleshooter Wiki Contents