Important
For general information and recommended prerequisites see the Microsoft Cloud Infrastructure Optimization.

Note
There is an RSS feed for the Most Recent KBs for Office 365.

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Office 365 general

• Office 365 Roadmap
• Office 365 Adoption Kit
• Office 365 link library
• Office 365 Deployment center
• Office 365 Lessons learnt
• Office 365 Multi-Forest Plans Service Descriptions
• Compare and filter Office 365 Multi-Forest Plans Service Descriptions
• Office 365 Dedicated Plans Service Descriptions
• Search for Software + Technology Services for Office 365 on PinPoint
• Guided walkthroughs for Exchange, Lync, SharePoint, and Office 365
• Issues that may occur when you use Edge together with Office 365
• How to troubleshoot issues when you use Cortana in Office 365

Office 365 security

• Office 365 Trust Center
• Cloud Security Readiness Tool

Office 365 licensing

• Office 365 License Reporting
• Export a Licence reconciliation report from Office 365 using Powershell
• "An error occurred while setting up your new subscription" error when you try to switch plans in Office 365
• You don't have an option to switch Office 365 plans
• Problems in reassigning licenses while you switch plans in Office 365
• Bulk Enable Office 365 License Options
• Bulk Migrate Office 365 Licenses

Office 365 billing

• Manage Microsoft Office billing options

Office 365 end user training

• End user training resources for Office 2013 and Office 365
• Office training (videos)

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Network

• Office 365 URL based filtering is just better and easier to sustain
• Office 365 URLs and IP address ranges
• Plan for Internet bandwidth usage for Office 365
• Using WAN Optimization Controller devices with Office 365
• Remote Connectivity Analyzer
• [SDP 3][bf94612c-8d65-4848-8f2c-4527635a03f9] Microsoft Office 365 Connectivity Analyzer Diagnostic
• Using the Microsoft Connectivity Analyzer Tool
• You can't connect to Skype for Business Online, or certain features don't work, because an on-premises firewall blocks the connection
• Using Lync Online - Transport Reliability IP Probe (TRIPP Tool)

DNS

• "Verification DNS record not found" or "Sorry, we can't find the record you created" error message when you try to verify a domain in Office 365

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Azure Active Directory

• What is Windows Azure Active Directory?

Provisioning

• Windows Azure Active Directory Graph Team blog
• Getting all Licensed Office 365 users with PowerShell
• Bulk import the user information from CSV file
• How to troubleshoot deleted user accounts in Office 365
• "Setting up..." messages in the Office 365 admin center
• A user or an administrator forgot his or her password in Office 365, Azure, or Windows Intune
• You receive the following error message in the Office 365 portal: "A user with this name already exists. Use a different name."
• Error message when you try to create a user name that contains a special character in Office 365: "Invalid user name"

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Authentication

Microsoft Identities

• "Remove-MsolUser: User Not Found" error when you try to remove a user from the recycle bin
• How to determine whether your Office 365 account has been compromised
• You can't sign in to Office 365, Windows Azure, or Windows Intune
• How to set up to use the self-service password reset for administrators feature in Office 365
• You don't get an email message or text message during the administrator self-service password reset process in Office 365
• "Sorry, you can't change your password here" error message when users try to change their password in Office 365
• "Invalid Security Code" error when you try to reset your admin password for Office 365, Windows Intune, or Windows Azure
• "Your request could not be processed" message when you reset your password in Windows Azure, Office 365, or Windows Intune
• "Oops! We encountered an unexpected error while contacting you" message when you try to reset your password in Windows Azure, Office 365, or Windows Intune
• "We did not receive your response in time, or you hung up the call" message when you try to reset your password in Windows Azure, Office 365, or Windows Intune
• "We could not verify your account" message when you try to reset your password in Windows Azure, Office 365, or Windows Intune
• "We cannot reset non-admin account passwords automatically" message when a new user tries to reset his or her password in Windows Azure, Office 365, or Windows Intune

Domain management

• How to manage subdomains and parent domains that reside in different organizations in Office 365, Azure, or Intune
• "Add domain" option is missing from the Office 365 admin center
• A child domain doesn't inherit parent domain changes in Office 365, Azure, or Intune
• "Cannot Remove Domain" error when you try to remove a domain from Office 365
• Domain errors in the Office 365 portal
• Domain shows a status of "Setup in progress" in the Office 365 portal
• You get an error message when you try to remove a domain from Office 365
• "Unable to remove domain" error when you try to remove a domain from Office 365
• Troubleshoot domain verification issues in Office 365
• "You cannot delete the default domain" error when you try to remove a domain from Office 365
• "Domain has associated subdomains" or "You cannot remove a domain that has subdomains" error when you try to remove a domain from Office 365
• Error when you try to add a subdomain to an existing domain in Office 365: "New-MsolDomain: Unable to add this domain"
• "Can't verify domain" error message when you try to verify a domain in Office 365
• Error message when you try to verify a domain in Office 365
• How to update or to repair the configuration of the Office 365 federated domain
• You can't assign a federated domain to a user in the Office 365 portal
• Users can no longer access Office 365 after you run the convert-MSOLDomaintoFederated cmdlet to convert an existing domain

Federated authentication

• Office 365 SSO Content Map

Federated authentication Planning

• Checklist: Deploy your federation server farm on Windows Server 2012 R2

Federated authentication Configuring

• Configuring Alternate Login ID
• Using Alternate Login IDs with Azure Active Directory
• Microsoft Office 365 Federation Metadata Update Automation Installation Tool
• Supported scenarios for using AD FS to set up single sign-on in Office 365, Windows Azure, or Windows Intune
• How to configure user passwords to never expire in Office 365
• How to troubleshoot computer issues that limit Office 365 rich client authentication
• Internet browser can't display the AD FS webpage when a federated user tries to sign in to Office 365, Windows Azure, or Windows Intune

Federated authentication Customizing

• Customizing the AD FS Sign-in Pages

Federated authentication Troubleshooting

• "No certificate found” error in Remote Connectivity Analyzer and federated users experience authentication issues in Office 365, Azure, and Intune
• How to troubleshoot sign-in issues with Office 2013 modern authentication when you use AD FS
• "Sorry, but we're having trouble signing you in" and "80041034 " error messages when a federated user tries to sign in to Office 365, Azure, or Windows Intune
• "Access Denied" error, or user is repeatedly prompted for credentials when trying to connect to Office 365 by using a rich client...
• Internet-based client computers can't authenticate after you set up Active Directory Federation Services (AD FS) in a "firewall-published" configuration
• How to diagnose single sign-on (SSO) logon issues in Office 365 by using Remote Connectivity Analyzer
• You receive a certificate warning from AD FS when you try to sign in to Office 365, Windows Azure, or Windows Intune
• Single sign-on authentication to Office 365 doesn't work from a specific device, but works from other devices
• "The connection to <ServerName> Active Directory Federation Services 2.0 server failed" error when you use the Set-MsolADFSContext cmdlet
• "Sorry, but we're having trouble signing you in" and "80045C06" error when a federated user tries to sign in to an organizational account
• "There is a problem with this website's security certificate" error when a federated user signs out of Office 365
• "Your organization could not sign you in to this service" error and "80041317" or "80043431" error code when a federated user tries to sign in to Office 365
• Client access policy doesn't work for federated users in Office 365, Windows Intune, or Windows Azure
• Federated users can't access Office 365 services as a different user
• "There is a problem with this website's security certificate" error when a federated user signs out of Office 365
• A federated user is prompted unexpectedly to enter their credentials when they access an Office 365 resource
• A federated user is repeatedly prompted for credentials during sign-in to Office 365, Azure, or Intune
• "There was a problem accessing the site" error from AD FS when a federated user signs in to an organizational account
• A user can't connect to Office 365 services by using his or her email address
• Troubleshoot single sign-on setup in Office 365

Office 365 sign in assistant

• Office 365 sign in agent download
• Office 365 sign in agent debug tracing
• "Microsoft Online Services Sign-in Assistant service installation returned FAIL" error when you try to install the Azure Active Directory Sync tool
• "Microsoft Online Services Sign In Assistant Error" when you try to activate Office Professional Plus
• How to troubleshoot issues that you encounter when you sign in to Office apps for Mac, iPad, iPhone, or iPod Touch when using Active Directory Federation Services
• You receive a "There was a problem that caused parts of the Microsoft Online Services Sign-in Assistant to be disabled" error
• "The error must be resolved before your subscription can be verified" and "80048849" errors when you try to sign in to the Microsoft Online Services Sign In Assistant
• How to enable and disable a trace for the Microsoft Online Services Sign-in Assistant

Multi Factor Authentication

• Some users who are enabled for Azure Multi-Factor Authentication aren't prompted for a second verification method

Azure Active Directory

• You see validation errors for users in the Office 365 portal or in the Windows Azure Active Directory Module for Windows PowerShell

Multi factor authentication

• "Activation failed" error message when you try to set up Azure Multi-Factor Authentication
• User is unable to change their office phone number when they set up Azure Multi-Factor Authentication
• "The code you scanned does not contain valid account and secret key data" error when you set up Windows Azure Multi-Factor Authentication
• "The secret key is invalid" error message when you set up Windows Azure Multi-Factor Authentication
• Troubleshooting Windows Azure Multi-Factor Authentication issues
• "We did not receive a response" error message when you try to sign in to your organizational account by using Windows Azure Multi-Factor Authentication
• "Account verification system is having trouble" error message when you try to sign in by using a work or school account
• Can't use Windows Azure Multi-Factor Authentication to sign in to cloud services after you lose your phone or the phone number changes
• You don't receive a text or voice call that contains the verification code for Windows Azure Multi-Factor Authentication
• You can't run non-browser clients such as Outlook or Lync if your organizational user account is enabled for Windows Azure Multi-Factor Authentication

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Directory Synchronization

Directory Synchronization Planning

• Windows Azure Active Directory Connector for FIM 2010 R2 Technical Reference
• Best Practices for Deploying and Managing the Windows Azure Active Directory Sync Tool
• Manage identities for hybrid environments using DirSync with Federation (Single Sign-On)
• Manage identities for hybrid environments using DirSync with Password Sync
• Dirsync/WAAD Password Sync Frequently Asked Questions
• Windows Azure Active Directory Synchronization tool (dirsync) Impact on AD Permissions
• On-premises security groups are not synced to Exchange Online in a hybrid deployment
• You receive a "This company has exceeded the number of objects that can be synchronized" error in a directory synchronization report
• List of attributes that are synchronized to Office 365 and attributes that are written back to the on-premises Active Directory Domain Services

Directory Synchronization Installation

• Forefront Identity Manager Connector for Windows Azure Active Directory
• Install or upgrade the Directory Sync tool
• Windows Azure Active Directory Sync tool - Version Release History
• Error when you try to run the Windows Azure Active Directory Sync Tool Configuration Wizard: "Your credentials could not be authenticated. Retype your credentials and try again"

Directory Synchronization Configuring

• How To Avoid Syncing Accidental Deletes To The Cloud Directory
• AAD Sync: How To Switch From Single Sign-On To Password Sync
• Prepare to provision users through directory synchronization to Office 365
• How to use SMTP matching to match on-premises user accounts to Office 365 user accounts for directory synchronization
• Configure filtering for directory synchronization
• Active Directory Attribute Recovery With PowerShell

Directory Synchronization Troubleshooting

• Deployment of Directory Synchronization forum
• "Unable to communicate with the Windows Azure Active Directory service" or "Unable to establish a connection with the authentication service" error
• Directory synchronization stops working, and an event ID 6371 is logged
• "Failed to get address for method: CreateIdentityHandle2" error when you run the Azure Active Directory Sync tool configuration wizard
• One or more Azure Active Directory sync services don't start
• Attributes for Exchange Online aren't written back to the on-premises Active Directory directory service in an Exchange hybrid deployment
• User passwords don't sync if your organization is using Azure Active Directory synchronization
• "Specified module 'DirSync' was not loaded" error message when you try to import the module for the Azure Active Directory Sync tool
• "Error: 80070005" when you run the Azure Active Directory Sync Services config wizard
• "The user name or password is incorrect" error when you run the Azure Active Directory Sync tool Configuration Wizard
• Password hash synchronization stops working after you update Azure Active Directory credentials in FIM
• Error message when you run the Directory Sync tool Configuration Wizard: "Your credentials could not be authenticated"
• Error when you try to run the Windows Azure Active Directory Sync tool: "LDAP injection characters were found in the user alias"
• How to troubleshoot password synchronization when using an Azure AD sync appliance
• Microsoft Online Services Directory Synchronization tool stops syncing objects and triggers event ID 0
• "An unknown error occurred with the Microsoft Online Services Sign-in Assistant" error when you run the Windows Azure Active Directory Sync Tool Configuration Wizard
• Directory synchronization for Office 365 can't be activated or deactivated
• One or more objects don't sync when the Azure Active Directory Sync tool is used
• User passwords aren't synced and "Password Synchronization has not been activated for this company" error is logged in Event Viewer
• "ApplicationExperienceInfrastructure" warning when you try to install the Directory Sync tool in Windows Server 2012
• Separate passwords required for the computer and Office 365 even though password synchronization is enabled
• Error 012 when you run the Windows Azure Active Directory Sync tool
• Shared mailboxes that were moved from the on-premises environment to Office 365 are automatically converted back to user mailboxes after directory synchronization runs
• Changes aren't synchronized to Office 365 after you update the UPN of an on-premises user account to use a different SSO-enabled domain suffix
• Error in the Office 365 portal: "Value of msRTCSIP-PrimaryUserAddress or the SIP address in the ProxyAddresses field in your local Active Directory is not unique"
• Mail-enabled groups that have an email address aren't synchronized to Office 365
• You cannot manage or remove objects that were synchronized from the on-premises Active Directory Domain Services to Office 365
• Object that's deleted from on-premises Active Directory isn't removed from Microsoft Online Services after directory synchronization
• How to troubleshoot Azure Active Directory Sync tool installation and Configuration Wizard errors
• Duplicate or invalid attributes prevent Office 365 directory synchronization
• User name of users in your organizational account such as Office 365, Windows Azure, or Windows Intune don't match the on-premises UPN
• You receive error messages in the Directory Synchronization error report after you run Directory Synchronization in Microsoft Office 365

Azure Active Directory synchronization (AAD Connect)

• AADsync download
• AADsync documentation
• Attributes for Exchange Online aren't written back to the on-premises Active Directory directory service in an Exchange hybrid deployment

Azure Active Directory synchronization (AAD Connect) troubleshooting

• Troubleshoot Azure AD Connect installation issues
• Directory synchronization to Azure Active Directory stops or you're warned that sync hasn't registered in more than a day
• Attributes for Exchange Online aren't written back to the on-premises Active Directory directory service in an Exchange hybrid deployment
• You can't sync the SystemMailbox or DiscoveryMailboxSearch accounts by using the Azure Active Directory Sync tool

Azure Active Directory Connect (AADconnect)

• You can't enable the "Device writeback" option in Azure AD Connect

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Office 365 portal

• How to troubleshoot Office 365 Admin App sign-in issues
• Configuring the technical and marketing eMail address for an Office 365 tenant

Office 365 Desktop Setup Tool

• Error message when you run Office 365 Desktop Setup or the Office 365 Desktop Readiness Tool: "Application cannot be started. Contact the application vendor"
• Description of Office 365 Desktop Setup Tool logging errors
• Error message when you start the Office 365 Desktop Setup Tool: "Cannot continue"
• Error message when you run the Office 365 Desktop Setup Tool: "Application configuration incomplete"
• Issues that may prevent client programs from being configured correctly by the Office 365 Desktop Setup Tool
• Office 365 Desktop Setup Tool cannot download updates or you receive an "Your computer is not allowed to connect to the Microsoft Update service" error message

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Exchange Online

General information

• Office 365 Best Practices Analyzer for Exchange Server 2013

• Exchange Team Blog
• Public folders in the new Office
• Comparing Exchange Online and Exchange Server 2013
• Publishing Exchange Server 2013 using TMG
• Update to MX records FAQ

Exchange Online Migration

• Migration performance
• Error when you try to migrate a user's mailbox data from the on-premises environment to Office 365: "This mailbox exceeded the maximum number of large items that were specified for this request."
• "Connection to the server timed out" error message when you try to perform an IMAP migration to Exchange Online
• "Resource ‎'CiAgeOfLastNotification‎(System)‎‎' is unhealthy and shouldn‎'t be accessed" error when you try to move a mailbox
• Error message when you move mailboxes from an on-premises environment to Office 365: "Mailbox Move to the cloud fail with error"
• Archived messages are forwarded during migration from Exchange Hosted Archiving to Exchange Online
• How to manage the maximum concurrent migration batches in Exchange Online Preview in Office 365 Preview
• How to migrate mailbox data by using the Exchange Admin Center in Office 365

Exchange Online Configuring

• How to specify the email message format that's used for external recipients to prevent Winmail.dat attachments
• How to create an organizational forms library in Exchange Online and in Exchange Server
• How to configure Sender Policy Framework (SPF) records for Office 365
• Exchange Online mailboxes cannot be managed by using EAC after you deploy Exchange Server 2013 CU6
• How to obtain an Exchange Hybrid Edition product key for your on-premises Exchange 2007 or Exchange 2003 organization
• Exchange Online Service SSL certificate changes for client connectivity
• How to enable on-premises applications and devices to send mail to Office 365 users
• How to restore In-Place Hold and Litigation Hold settings in an Exchange 2013 hybrid deployment
• Preserve mailbox data for eDiscovery using inactive mailboxes in Exchange Online
• Create a Custom Admin Role for Exchange using RBAC
• Address book policies and split global address list (GAL)
• How to update contact information in Exchange Online in Office 365
• How to set up Exchange Online as an SMTP relay
• How to block a message from being sent or received based on the file name extension of the attachment in Office 365
• How to prevent users from creating and managing distribution groups in Office 365
• How to configure safe senders and blocked senders in Office 365
• How to remove automapping for a shared mailbox in Office 365

Exchange Online Configuration with PowerShell

• "Data in the command exceeded the maximum permitted by the session configuration" error when you run the Get-Mailbox -ResultSize Unlimited command in Exchange Online

Exchange Online Troubleshooting

• "Unsecure redirect" warning message when you run the Get-FederationInformation cmdlet
• "550 5.7.1 Submission has been disabled for this account" NDR when an Exchange Online user sends mail to external users
• Office 365 users can't use a forwarding rule to send to more than 10 recipients
• "0x80070005-0x0004dc-0x000524" error when a user sends updates to Calendar items that were created before Exchange Online migration
• "Access is denied" error when you connect to Exchange Online by using remote Windows PowerShell
• STOREDRV.Deliver.Exception:ObjectNotFoundException.MapiExceptionNotFound" NDR when users send mail in Exchange Online
• "An extension number can‎'t be generated for the user" error when you try to move a mailbox from the on-premises environment to Office 365
• "Object does not match target type" error when you use the Exchange 2010 Management Console to view Exchange Online mailbox properties
• "Hygiene DAL retried a transient condition the maximum number of times" error when you perform a historical search in Exchange Online
• Users are unable to connect to their Exchange Online mailbox and event ID 1014 is logged
• On-premises users are unable to view free/busy information of Exchange Online users
• "The format of the CSV file isn’t correct" error when an Office 365 user tries to import contacts in a CSV file
• "A subscription already exists" error when an Office 365 user tries to add an IMAP or POP account as a connected account
• "550-DKIM" NDR error message when Office 365 users try to send mail to an external domain
• "Format of the Exchange object version is wrong" error when you try to connect to Exchange Online in the Exchange 2010 Management Console
• "Public folder meetings cannot be modified in OWA" error when you try to change a meeting in a public folder in Outlook on the web
• Items are missing from the search results when Office 365 users search their mailbox in Outlook on the web
• "401 Access denied" error when you run the Test-OAuthConnectivity cmdlet
• When you connect to an Office 365 mailbox, you are prompted for a password every time that Outlook 2013 starts
• How to use Outlook policy to control PST use and creation in the Office 365 Import service
• Exchange Online users can't browse groups in Outlook Web App
• Exchange Online users cannot access free/busy information of users in a non-Internet-facing Active Directory site
• You can't enter text in the body of email messages in Outlook Web App in Internet Explorer
• How to remove a public folder favorite by using MFCMAPI
• Office 365 users can't connect to Exchange Online because of incorrect service settings
• User photos aren't synced from the on-premises environment to Exchange Online in a hybrid deployment
• "Creating Organization Relationships" error when you run the Get-FederatedInformation cmdlet to set up an organization relationship
• "Remote Server returned '550 5.2.0 RESOLVER.ADR.BadPrimary" error when an Exchange Online user sends mail to an external contact
• Repeated calls against the same folder are slow in Exchange Server 2013 or Exchange Online
• Unable to reserve a resource for a meeting after the resource mailbox is migrated to Exchange Online
• "You can't enable or disable an archive while the mailbox is being moved" error when you try to enable an archive mailbox in Exchange Online
• "Exchange MX record is missing or has configuration problem" detected by Office 365 DNS Diagnostic SDP
• Email messages aren't received for a new domain that you add in the Office 365 portal
• Inbox rule to redirect messages doesn't work if forwarding is set up on a mailbox
• "Requested value 'TeamMailbox' was not found" error in the Exchange 2010 Management Console when you expand the Recipients container
• Read receipt from an Office 365 recipient displays incorrect time zone information
• Changing a user's on-premises photo in an Exchange hybrid deployment doesn't change the user's photo in Office 365
• "Nullable object must have a value" error when you run the Hybrid Configuration wizard
• "Proxy address <address> is already being used"" error message in Exchange Online
• Error when you try to enable an archive mailbox for an Exchange Online user or move a mailbox to an on-premises environment
• "Public folder "<FolderName>" couldn‎'t be mail-enabled" error when you try to migrate public folders to Exchange Online
• "Weak password" error when you try to use the New-Mailbox cmdlet to create a new mailbox in Exchange Online
• Error message when you try to move mailboxes to or from Office 365 in a hybrid deployment: "Exception has been thrown by the target"
• "Same URI cannot be attached to different AppId on a single day" error when you run the Hybrid Configuration Wizard
• Can't establish a TLS connection to a remote mail server in Exchange Online or Exchange Server
• An email incident report that was created by a transport rule doesn't include Bcc: recipients in Exchange Online for messages received from the Internet
• "It is not possible to expand the folder" error when you try to access Exchange public folders in Exchange Online
• Unable to use the Exchange admin center to remove members from a distribution group that has more than 3,000 members
• Microsoft Exchange Online Mail Flow Diagnostic
• "550 5.1.1 RESOLVER.ADR.ExRecipNotFound" NDR error message when you send email messages by using Outlook in Office 365
• Email remains in the Outbox when you use the DelegateSentItemsStyle registry value
• Recipient rejects mail from Exchange Online or Exchange Online Protection, and you receive a "host name does not match the IP address" error
• "5.7.1 smtp;550 5.7.1 RESOLVER.RST.AuthRequired" nondelivery report when external users try to send mail to mail-enabled public folders in Office 365
• Domains on the Outlook Safe Senders list aren't recognized by Exchange Online or Exchange Online Protection
• "You don't have sufficient permissions" error when you try to remove or make a change to a distribution group
• "There are multiple recipients matching the identity" error message when you create an inbox rule in Outlook Web App or the Exchange Management Shell
• Error when you try to connect to Exchange Online by using an SMTP client
• Users in an Exchange Online Protection environment receive NDRs when they send mail to a recipient environment that uses the Backscatterer.org service
• How to troubleshoot issues that prevent a user from viewing other users' free/busy information in Office Outlook 2007 and in Outlook 2010 in Office 365
• Incorrect output when you run the Get-CASMailbox cmdlet together with the HasActiveSyncDevicePartnership parameter
• Exchange Online or Exchange Online Protection users receive an NDR that contains a “BareLineFeeds are illegal” error
• Messages that are older than 30 days are missing from the Deleted Items folder of an Exchange Online user's mailbox
• In-Place eDiscovery preview is not available for items in inactive Exchange Online mailboxes
• Contents of cloud-based archive are the same as contents of on-premises primary mailbox
• "554 5.6.0 Invalid message content" NDR when an Office 365 user sends a message that contains an Excel attachment
• eDiscovery searches in Exchange Online are queued indefinitely
• Unable to view free/busy information when you view another user's Calendar in Exchange Online
• New address lists that you create in Exchange Online don't contain all the expected recipients
• "Export failed with error type: 'FailedToSearchMailboxes'" error when you try to export eDiscovery search results to a PST file in Exchange Online
• "Access Denied" error when a user tries to perform actions on a team site mailbox in Office 365
• External recipients don't receive email messages that are sent to a distribution group in Exchange Online, and senders don't receive nondelivery reports
• Messages aren't automatically moved to a user's archive mailbox after you create a retention policy in Exchange Online for Office 365
• You don't receive any confirmation after you successfully schedule a meeting or an appointment for an on-premises room mailbox in Office 365
• "HTTP 500" error when a user tries to publish the calendar of a shared mailbox in Office 365
• Transport and mailbox rules in Exchange Online don't work as expected
• You can't start the eDiscovery PST Export Tool from the Exchange admin center in Exchange Online
• Senders don't receive out-of-office notifications from an Office 365 user
• Retention policies aren't applied when you move a mailbox to on-premises Exchange 2013 or Exchange Online in Office 365
• [SDP 3][6f9b7902-2737-41fe-9061-bc2197d3cdd6] Microsoft Office 365 Exchange Online Recipient Diagnostic
• Error message when you run the Get-FederationInformation cmdlet in Office 365: "An unexpected error has occurred and a Watson dump is being generated"
• Office 365 admin can't access the Exchange Control Panel of an Exchange Online user
• Office 365 mail flow troubleshooting index
• Shared mailboxes are unexpectedly converted to user mailboxes after directory synchronization runs in an Exchange hybrid deployment
• You get a "The following recipient is outside the organization" MailTip message even though the recipient is a person in your company
• Some messages are rejected when you try to use Exchange Online servers as an SMTP relay for on-premises business applications and network hardware devices
• Users cannot share their calendars externally when calendar publishing is turned on in Office 365
• Time zone settings are incorrect or missing for multiple mailboxes in Office 365
• You can't enable archiving for a migrated mailbox in a hybrid deployment of Office 365 and on-premises Exchange Server

Exchange Online Dedicated Troubleshooting

• Exchange users in Office 365 dedicated experience mailbox performance issues

Exchange Hybrid configuration troubleshooting

• Hybrid Migration Troubleshooter
• Exchange Hybrid Configuration Diagnostic
• "Subtask CheckPrereqs execution failed" error in Hybrid Configuration wizard for Exchange Server 2013
• Error when you run Setup /PrepareSchema to prepare the schema for an existing Exchange hybrid environment
• "DataStrings.InvalidSmtpDomainName(domain)" error when you run the Office 365 Hybrid Configuration wizard
• Users in a hybrid deployment can't access a shared mailbox that was created in Exchange Online
• User can't view free/busy information for a remote user in a hybrid deployment of on-premises Exchange Server and Exchange Online in Office 365
• Delay occurs when Outlook retrieves Autodiscover information for an Exchange Online mailbox in a hybrid environment
• A mail user who has proxy addresses that use non-verified domains isn't synced in an Exchange hybrid deployment
• "HCW8043 Edge Transport servers cannot be specified" error when you run Hybrid Configuration wizard
• "HCW8039 The hybrid Send connector must only contain the single address space" error when you run Hybrid Configuration wizard
• "HCW8034" or 'HCW8057' error when you run the Hybrid Configuration wizard
• "HCW8025 Remove any Exchange Server 2010 Hub Transport servers from the TransportServers parameter" error when you run the Hybrid Configuration wizard
• "HCW8019", "HCW8021", "HCW8022", or "HCW8023" error when you run the Hybrid Configuration wizard
• "HCW8018 The external IP addresses on the Hybrid Configuration Active Directory object were not properly cleared" error when you run the Hybrid Configuration wizard
• "HCW8014 Client Access servers specified by the Hybrid Configuration Active Directory object were not properly cleared" error when you run Hybrid Configuration wizard
• "HCW8011 multiple Send Connectors found for AddressSpace" error when you run the Hybrid Configuration wizard
• "HCW8010 Default Receive Connector cannot be found on server" error when you run the Hybrid Configuration wizard
• "HCW8008 Server is listed as a Client Access server in the HybridConfiguration Active Directory object, but it doesn't have the Client Access server role installed" error when you run the Hybrid Configuration wizard
• "HCW8004", "HCW8009", "HCW8016", "HCW8017", "HCW8029" or "HCW8030" error when you run the Hybrid Configuration wizard
• "An error occurred while working on your domain" when you try to verify your domain in Office 365 in an Exchange hybrid deployment
• "You must add your Exchange Online tenant as an additional forest" message when you run the Hybrid Configuration wizard in Exchange 2010
• "Mailbox Replication Proxy Service can't process this request because it has reached the maximum number of active MRS connections allowed" error during a hybrid mailbox move
• "HCW has completed, but was not able to perform the OAuth portion of your Hybrid configuration" message when you run the Hybrid Configuration wizard
• "Exchange OAuth authentication couldn't find the authorization certificate with thumbprint" error when you run the Hybrid Configuration wizard
• "Updating hybrid configuration failed with 'object not found'" error when you run the Hybrid Configuration Wizard
• "Subtask ValidateConfiguration execution failed: Configure Mail Flow" error when you run the Hybrid Configuration wizard
• "Inbound Connector doesn't exist" error when you run the Hybrid Configuration wizard to upgrade an Exchange 2010 SP3-based hybrid deployment to Exchange 2013
• "The user isn't assigned to any management roles" error when you run the Hybrid Configuration wizard
• "Secure Mail Certificate on server is not bound to the SMTP Service" error when you run the Hybrid Configuration wizard
• "RequiredTls flag should be set to true if TlsCertificateName is specified" error when you run the Hybrid Configuration wizard
• "The SMTP address template is invalid" error when you run the Hybrid Configuration wizard
• "The length of the property is too long. The maximum length is 64" error message when you run the Hybrid Configuration wizard
• "TransientException" errors when you try to move mailboxes from Exchange Online to Exchange Server 2007 in the on-premises environment
• "The Web Services External Url is not set on the On-Premises server" error when you run the Hybrid Configuration wizard
• "‎Subtask Configure execution failed: Upgrading hybrid configuration from Exchange 2010" error when you run the Hybrid Configuration wizard
• Internal recipients receive an Internet Connection Sharing file instead of a Calendar Sharing message or "Policy does not allow granting permissions" error in Outlook
• "InternalError InternalError: Internal error" when you run Set-FederatedOrganizationIdentifier to set up a hybrid deployment
• "Confirm Hybrid Certificate has IIS and SMTP services assigned to it" error is returned when you run the Exchange Hybrid Configuration Diagnostic
• "The term 'Get-HybridMailflowDatacenterIPs' is not recognized" error when you run the Hybrid Configuration wizard
• O365 - Hybrid Environment Dynamic Distribution List specific users members are not receiving emails
• Office 365 users can reserve a room for a meeting even though that room is already reserved for another meeting
• "The remote server returned an error: (403) Forbidden." error when you try to move mailboxes from on-premises Exchange Server to Exchange Online
• "Remote server returned an Error 404" when you move a mailbox from on-premises Exchange Server to Exchange Online
• "The SSL certificate could not be checked for revocation." error when you run the Hybrid Configuration wizard
• "Active Directory operation failed on ..com. The object '' does not exist" error when you run the Hybrid Configuration wizard
• "The domains already exist in another organization relationship." error when you run the Hybrid Configuration wizard
• "The WinRM client cannot complete the operation within the time specified." error message when you run the Hybrid Configuration wizard
• "Execution of the Get-SendConnector cmdlet had thrown an exception. Forced Closed" error when you run the Hybrid Configuration wizard
• "The user name or password is incorrect" error when you run the Hybrid Configuration wizard
• "Hybrid domain isn't an accepted domain for the cloud organization" error when you run the Hybrid Configuration wizard
• "Object reference not set to an instance of an object." error when you run the Hybrid Configuration wizard
• "System.Management.Automation.PipelineStoppedException: The pipeline has been stopped" error when you run the Hybrid Configuration wizard
• "The request failed with HTTP status 403: Forbidden" error when you run the Hybrid Configuration wizard
• “The domain is already configured as a federated domain” error when you run the Exchange Hybrid Configuration wizard
• "The WSMan client cannot process the request. Proxy is not supported under HTTP transport." error when you run the Hybrid Configuration wizard
• "The term 'Get-OrganizationConfig' is not recognized" error when you run the Hybrid Configuration wizard
• "Unable to determine the routing domain for the cloud organization" error when you run the Hybrid Configuration wizard
• Email messages are incorrectly quarantined in Exchange hybrid deployments that use centralized mail control
• The move operation reaches 95 percent and then fails when you try to move a mailbox from Office 365 back to the on-premises environment in a hybrid deployment
• Error message when you try to use the New-MoveRequest cmdlet to move a mailbox from Exchange Online in Office 365 to the on-premises environment in a hybrid deployment: "Operation has timed out"
• Hybrid mailbox moves to on-premises environment but finishes with CompletedWithWarnings status
• "Access is denied" error when you try to move mailboxes to Exchange Online in a hybrid deployment
• Out-of-office replies and voting options in email messages between on-premises users and Exchange Online users do not display correctly in a hybrid deployment
• "State of runspace is not valid for this operation" error message when you run the Hybrid Configuration wizard
• On-premises users in an Exchange hybrid deployment can see availability but not capacity or description information of a resource when they schedule a meeting
• "The request was aborted: Could not create SSL/TLS secure channel" error when you run the Exchange Hybrid Configuration wizard
• "The underlying connection was closed: The connection was closed unexpectedly." error when you run the Hybrid Configuration wizard
• "Proof of domain ownership has failed" error when you run the Hybrid Configuration wizard
• "Execution of the Get-WebServicesVirtualDirectory cmdlet has thrown an exception" error when you run the Hybrid Configuration wizard
• "Unable to identify a suitable account namespace" error when you run the Hybrid Configuration Wizard
• Can't receive mail in an Exchange 2013-based hybrid environment after you install a new certificate on the server
• Failed LoadBalancing move requests in the Move Request pane of the on-premises Exchange server in a hybrid deployment
• "Sending Mailbox Server isn't running Exchange 2013 or a later version" error when you run the Hybrid Configuration Wizard
• Free/busy lookups between Exchange Online and on-premises users don't work as expected
• Can't manage the list of users who can submit in-policy meeting requests for resource mailboxes in an Exchange 2010-based hybrid deployment
• Permissions aren't retained after you move a mailbox from Exchange 2003 to Exchange Online in a hybrid deployment
• On-premises users aren't getting email messages from Office 365 users in an Exchange hybrid deployment
• Cross-premises Calendar editing is unavailable in a hybrid deployment of Exchange Online in Office 365 and on-premises Exchange Server
• Free/busy lookups stop working for users in a cross-premises environment or in an Exchange hybrid deployment
• "Free/Busy information couldn't be retrieved because the attendee's Mailbox server is busy" error in a hybrid deployment or a cross-premises environment
• How to troubleshoot free/busy issues in a hybrid deployment of on-premises Exchange Server and Exchange Online in Office 365
• Email messages sent from Office 365 users in a hybrid deployment are rejected, and nondelivery reports are received
• "Execution of the Set-FederatedOrganizationIdentifier cmdlet has thrown an exception" error when you run Hybrid Configuration Wizard
• "Length of the property is too long" error when you try to set up a hybrid deployment
• "‎Subtask Configure execution failed" error when you run the Hybrid Configuration Wizard in Exchange 2013 after an upgrade from Exchange 2010
• "Subtask NeedsConfiguration execution failed" error in the Hybrid Configuration Wizard in Exchange Server 2013
• Hybrid Configuration Wizard fails to display digital certificates during hybrid deployment setup
• "MigrationPermanentException: Cannot find a recipient that has mailbox GUID " error when you try to move a mailbox in an Exchange hybrid deployment
• "Target mailbox doesn't have an SMTP proxy matching '.mail.onmicrosoft.com'" error when you try to move mailboxes to Exchange Online
• "Execution failed: Configure Legacy Exchange Support" error when you run the Hybrid Configuration Wizard in Office 365
• "Error occurred during validation in agent ‘Windows LiveId Agent’" when you try to enable archiving for a mailbox in an Exchange hybrid deployment
• "MigrationPermanentException" error when you move a mailbox from Exchange Online to an on-premises Exchange 2010 server in a hybrid deployment
• Exchange Calendaring Sharing Matrix
• Cross-forest or Hybrid Free Busy availability lookups fail in Exchange Server
• Users in a hybrid deployment who have a cloud-based archive experience mail flow and mail access issues
• "412 Cookies Are Disabled" error when you click "hybrid" in the Exchange Admin Center
• "Exception has been thrown by the target" error in a hybrid deployment of Office 365 and your on-premises environment
• "The Legacy Email Address Policy cannot be automatically updated and must be manually upgraded" error message when you try to run the Hybrid Configuration Wizard (HCW) in Office 365
• "Execution of the Set-WebServicesVirtualDirectory cmdlet had thrown an exception" error message when you try to run the Hybrid Configuration Wizard (HCW) in Office 365
• Error when you run the Hybrid Configuration Wizard: "Updating hybrid configuration failed with error 'Subtask CheckPrereqs execution failed: Check Prerequisites'"

Exchange Online Protection (aka Forefront Online Protection for Exchange)

Exchange Online Protection Configuring

• FOPE and EOP differences
• "Template is too large to save" or "template couldn't be saved" error in the My Templates app in Outlook Web App
• How to reduce malware threats through file attachment blocking in Exchange Online Protection or Forefront Online Protection for Exchange
• You cannot remove duplicate domains in FOPE by using Windows PowerShell cmdlets
• How to perform a message trace in the Forefront Online Protection for Exchange (FOPE) Administration Center
• How to add a disclaimer or footer to outgoing mail messages through Forefront Online Protection for Exchange

Exchange Online Protection Troubleshooting

• Lots of false positives are generated when the "SPF record: hard fail" advanced spam filtering option is enabled
• "The user needs to have an SMTP address" error when a global admin tries to perform an eDiscovery search in Exchange Online
• Sender receives a "5.7.1 Unable to Relay: Blocked by Customer Allow List" NDR error message
• Mac users can't release messages from Exchange Online Protection quarantine
• Users in an EOP or FOPE environment receive NDRs when they send mail to a recipient environment that uses UCEPROTECT for mail security
• Users in an EOP or FOPE environment receive NDRs when they send mail to a recipient environment that uses the China Anti-Spam Alliance service
• How to troubleshoot data loss prevention policy tips in Exchange Online Protection in Office 365
• Spam email messages are not redirected to the Junk E-mail folder in Outlook or Outlook Web App in a Forefront Online Protection for Exchange environment
• Error message when users try to send email messages through Forefront Online Protection for Exchange: "Too much email from <IP address>"

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Outlook

• Room mailbox unexpectedly disappears from an Outlook 2010 meeting invite
• You can't remove a calendar item or an email message in Outlook in Office 365
• Outlook continually prompts for your password when you try to connect to Office 365
• An attachment does not appear in a Plain Text message in Outlook 2016
• A user can't access a mailbox by using Outlook after a remote mailbox move from an on-premises Exchange Server environment to Office 365
• New and old email messages are missing from your Inbox in Outlook 2010
• Outlook 2016 and Outlook 2013 hang when a user tries to create a profile
• Performance problems when you try to access folders in a secondary mailbox in Outlook
• You can't create new Outlook profiles, view free/busy information, or connect to a shared mailbox or a public folder in Office 365
• Office 365 users experience performance issues in Outlook when you use a public DNS service
• Messages that have an SCL rating of 5 or higher are delivered to the Inbox instead of to the Junk Email folder in Outlook in Exchange Online
• Free/busy lookups between Exchange Online and on-premises users don't work as expected
• Outlook hangs when it connects to an Exchange Online mailbox that was migrated from on-premises Exchange Server
• Meetings appear in the calendar as Tentative but the user didn't receive the requests in the inbox or meeting reponses from others don't appear in the inbox
• "Encrypted connection to your mail services is not available" error when you try to set up Outlook email for an Office 365 user
• How to update Autodiscover settings to troubleshoot Outlook issues that occur after the transition from BPOS-S to Office 365
• Error message when Outlook tries to connect to a server by using an RPC connection or an HTTPS connection: "There is a problem with the proxy server's security certificate"
• Outlook unexpectedly marks messages as junk even if the SCL level is low
• You can't remove a calendar item or an email message in Outlook in Office 365
• 0x80070005 error when you try to sync a SharePoint Online list in Outlook
• FIX: Remote procedure calls ignore an HTTP proxy and connect directly to the server in Windows 8, Windows RT, and Windows Server 2012
• Owners of an on-premises distribution group that's synced to Office 365 can't manage the distribution group in Exchange Online
• How to configure the size limit for both (.pst) and (.ost) files in Outlook
• You may experience Outlook 2010 connection delays or failures when Outlook 2010 is configured to connect to two Office 365 accounts
• Messages sent from a shared mailbox aren't saved to the Sent Items folder of the shared mailbox in Outlook 2010
• Error message when an Office 365 user tries to open Outlook: "Unable to open your default e-mail folders"
• How to troubleshoot issues in which Outlook crashes or stops responding (hangs) when it's used with Office 365
• Outlook performance is slow in the Office 365 environment
• Outlook password expiration notification in Office 365
• Outlook cannot configure a new profile by using Exchange Autodiscover for an Exchange Online mailbox in Office 365
• Additional RSS feeds appear in Outlook after a user logs on to Microsoft Office 365 on a new computer
• How to use the Delegate Access feature in Outlook

Outlook for Mac

• "Outlook can’t reach the server to get the categories" error in Outlook for Mac for Office 365 when you edit categories
• Can't set up Outlook for Mac 2011 to use the archive mailbox feature in Exchange Online
• You cannot open a shared calendar in Outlook for Mac for Office 365
• Outlook for Mac for Office 365 crashes immediately after startup

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Outlook Web Application

Outlook Web Application Configuration

• How to change your user photo in Office 365 by using Outlook Web App

Outlook Web Application Troubleshooting

• Office 365 users receive an "Access to Options hasn't been turned on" error in Outlook on the web
• "This calendar isn't available" error when a user tries to access their Calendar in Outlook on the web
• "The option you chose isn't available" error when a user tries to set up automatic replies or an email signature in Outlook on the web
• The "Publish to WebDAV Server" option is missing from the Calendar folder shortcut menu
• Folder deletions are not preserved for mailboxes put on litigation or in-place hold in Exchange Server 2013 OWA
• Certain pages or windows don't appear in Outlook Web App or in the Exchange admin center when using Google Chrome
• Outlook Web App opens in the light version when it's used in Office 365 even though the user has a supported web browser
• "403 Sorry! Access denied" error when a user tries to sign in to Outlook Web App in Office 365
• Slow Outlook Web App performance when accessed through Internet Explorer 8
• Some folders are not visible in Outlook Web App
• "Message store has reached it's maximum size" error when an Office 365 user tries to delete an item in Outlook or Outlook Web App
• Color categories in a calendar do not print in Outlook Web Access
• "You don't have the permissions required to send messages" error message when you use Outlook Web App to reply to a message from an account that you connected to Office 365 pre-upgrade

Exchange Mobile Access

Exchange Mobile Access Configuration

• Office 365: Outlook and mobile device connectivity troubleshooting resources
• How to disable Exchange ActiveSync for users in Office 365

Exchange Mobile Access Troubleshooting

• How to collect ActiveSync device logs to troubleshoot sync issues between mobile devices and Exchange Online
• Mobile device doesn't connect to Exchange Online through Exchange ActiveSync after the user's mailbox is migrated to Exchange Online
• Known calendaring issues with iOS 8.x and iOS 7.x devices
• "Couldn't find your settings" error when an Office 365 user starts OWA for iPad or OWA for iPhone
• "Items you're trying to open couldn't be found" error when you try to remove a mobile device partnership in the Exchange admin center in Exchange Online
• Your Office 365 email account is not automatically set up on your Google Android device or on your Apple iOS-based device through the Autodiscover service
• Current issues with Microsoft Exchange ActiveSync and third-party devices
• "The user name or password is incorrect or you don't have permissions" error message in Office Mobile on iPhone or Office Mobile on Android
• "We encountered a problem and couldn't complete the task" error message in Office Mobile on iPhone or Office Mobile on Android
• "We couldn't find an account with that email address" error when you try to activate Office Mobile on iPhone or Office Mobile on Android
• Email actions that a user takes in Office 365 aren't updated on BlackBerry devices
• A mobile device can't connect to Exchange Online by using Exchange ActiveSync
• Calendar on the mobile device isn't synced to the calendar in the Exchange Online mailbox when you use Exchange ActiveSync
• iOS6 devices erroneously take ownership of meetings
• Meeting in attendee's Calendar loses track of the meeting organizer

Skype for Business (Lync Online)

Skype for Business Planning

• Delivering Lync 2013 Real-Time Communications over Wi-Fi
• Bandwidth requirements for Skype Meeting Broadcast
• How to set up Lync Online in Office 365 to interoperate with an on-premises Exchange environment
• How to integrate Exchange Online with Lync Online, Lync Server 2013, or a Lync Server 2013 hybrid deployment
• Considerations for Lync Online when you change an Office 365 sign-in address

Skype for Business Configuration

• Remote PowerShell for Lync Online
• Lync Online Cmdlets

Skype for Business Troubleshooting

• You can't add yourself to the "Event team" Members list when you create a Skype Meeting Broadcast
• The telephone number still rings the old telephone after the time and date for my "Local Number Porting Request" in Skype for Business Online has passed
• PowerPoint annotations made during a Skype Meeting Broadcast aren't shown to attendees
• You can't join a Skype Meeting Broadcast as an "Event team" member
• You can't join a Skype Meeting Broadcast as an "Event team" member by using Lync for Mac 2011
• "This release of Lync cannot be used in a Skype Meeting Broadcast" error when you join a Skype Meeting Broadcast as an "Event team" member
• Skype for Business 2016 isn't installed when you switch from Office 365 Small Business Premium to Office 365 Business Premium
• "Sorry, you don't have permission to create a new meeting" error when you create a Skype Meeting Broadcast in Skype for Business Online
• You can't port numbers from one Office 365 tenant in your organization to another in Skype for Business Online
• The "Create Outlook invitation" link isn't available in Skype Meeting Broadcast
• Dial-in conference organizer isn't prompted for their leader PIN when they join Skype for Business Online meeting
• Skype for Business or Lync Basic 2013 client users are unable to use all Skype Voice features
• PSTN callers can't join a Skype for Business dial-in conference call
• Calls to an international phone number fail when you use Cloud PBX with PSTN International Calling
• "Unsupported video type or invalid file path" error for Skype Meeting Broadcast attendees
• The Voice tab doesn't appear in the Skype for Business Admin Center
• Outlook mailbox rules aren’t applied to Cloud PBX voicemails
• Skype Meeting Broadcast policies aren't being applied
• Deployment of Cloud Connector Edition in Amazon Web Services fails
• Skype for Business Online users in an Office 365 domain can’t IM or detect users in an on-premises domain
• Event Team members are repeatedly prompted for a password when they try to join a Skype Meeting Broadcast
• Mobile number receives incoming calls after the Simultaneously Ring feature is disabled
• Validating a PSTN Calling emergency address returns an abbreviated city name
• Total number of phone numbers exceeds the number of PSTN Calling licenses
• PSTN call from Skype for Business mobile client fails when you use Cloud Connector Edition
• Skype for Business mobile users can't sign in when modern authentication (ADAL) is enabled
• "Cannot be reached" error when you dial out to a telephone number from a PSTN Conferencing meeting in Skype for Business Online
• Lync contact list is empty or read-only after a user's Exchange mailbox is disconnected, unlicensed, or moved
• Troubleshoot sign in issues with Lync for Mac 2011 in Skype for Business Online
• The telephone number isn't visible in the Lync contact card or appears in an unexpected format
• Users can't sign in to Lync Mobile on Apple iOS-based devices because of certificate errors
• New Office 365 users aren’t being provisioned for Skype for Business Online
• The LastActive notification provides inaccurate information about a user’s status in Lync Online
• ACP and VoIP audio don't bridge, and parties can't hear one another in Lync Online
• How to troubleshoot recording online meetings in Lync Online
• Troubleshooting Lync Online DNS configuration issues in Office 365
• Can't schedule Lync online meetings, see presence info, or send IMs from Outlook Web App in Office 365
• URL for meetings in Lync Online doesn't use the custom domain that you created
• Desktop or Application sharing can’t connect in a Lync Online conference
• Users can't join online meetings in Skype for Business Online
• Audio or video doesn't start in a peer-to-peer or multiparty conference in Lync Online
• How to use logging to troubleshoot Lync 2010 installation issues
• "Maximum Followers Reached" message in the Lync contact card or the Lync presence isn't displayed
• You can’t sign in to Lync Online because the certificate can’t be acquired or validated
• You can't upload a photo from Lync 2013 to Skype for Business Online
• Error when you use the Lync Licensing Tool to activate a Lync Room System console
• Communicator or Lync generates an Outlook integration error
• Can't use Windows PowerShell Module for Lync Online after you install Lync Server 2013 or Lync Server 2013 Administrator tools
• You can't sign in to Lync Online by using a domain that is configured for full redelegation
• Lync administrators can't connect to Lync Online Remote PowerShell in a Lync hybrid environment
• Lync displays duplicate contacts, contacts contain incorrect information, or you can’t remove contacts
• Lync Online admins can't use the “Set-CsUser” cmdlet in Lync Online Remote PowerShell
• You can't sign in to Lync Online with Lync 2010 after you install Office Professional Plus 2013
• "Lync cannot verify that the server is trusted for your sign-in address." message when you sign in to Lync 2010 by authenticating to Lync Online
• Contacts in Lync appear offline or aren't searchable in the address book
• "There was a problem connecting to Microsoft Office Outlook. The email address used in your default Outlook profile is different" error message when you sign in to Lync Online
• Enterprise single sign-on users in Office 365 can't sign in to Lync Online from inside their corporate network
• Users who dial in to Lync Online conferences are on hold indefinitely, or the meeting never starts
• Error message when a user tries to sign in to Lync Online: "Cannot sign in to Lync"
• How to resolve issues that may occur when you schedule a meeting in Lync Online
• Users are unable to modify their contact lists in Lync 2010 and Lync for Mac 2011
• Lync Online users can't communicate with external contacts
• Lync users can't communicate with external contacts who have Microsoft accounts that have a custom (EASI) domain
• Users can't share PowerPoint presentations from Lync 2010 or Lync 2013 in Lync Online
• "There was a problem connecting to Microsoft Office Outlook. Outlook is not installed or configured correctly" error message when you sign in to Lync Online with Lync 2010
• User contact photos in Lync don't display correctly
• Microsoft Lync 2010 continuously asks for credentials after signing in
• You experience poor audio or video quality in Lync Online
• Error message when you try to sign in to Lync 2010 after a network outage or a Lync Online service outage: "Cannot sign in to Lync"
• How to troubleshoot sign-in issues in Skype for Business Online

Skype for Business mobile

Skype for Business Mobile Access Troubleshooting

• How to troubleshoot Skype for Business Online sign-in issues with Lync Phone Edition devices
• How to troubleshoot issues that you may encounter when you use the Lync 2010 mobile client for Windows Phone 7
• How to troubleshoot issues that you may encounter when you use the Lync 2010 mobile client for Google Android
• How to troubleshoot issues that you may encounter when you use the Lync 2010 mobile client for iPhone and iPad
• How to troubleshoot issues that you may encounter when you use the Lync 2010 mobile client for Nokia Symbian
• Users can't sign in to Lync Online by using Lync Mobile 2013
• "Cannot connect to the server" error message when Lync Online users try to sign in to the Lync 2010 mobile client on a mobile device

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SharePoint Online

SharePoint Online General information

• "SharePoint Team Blog
• Information about changes to the address that is used to send notification email messages from SharePoint Online
• Information about the SharePoint Online site rename from *.microsoftonline.com to *.sharepoint.com
• Information about how user profiles are deleted in SharePoint Online and OneDrive for Business
• Information about changes to the SharePoint Online Public Website feature
• Information about changes to folder sharing options in SharePoint Online
• Restrictions and limitations when you sync SharePoint libraries to your computer through OneDrive for Business
• SharePoint 2013 workflow throttling and performance in SharePoint Online and Project Online

SharePoint Online Configuration

• How to edit your existing public website in Office 365
• How to move a SharePoint Online site from the /portals URL path to a new site collection
• How to use the "Open with Explorer" command and how to troubleshoot issues with this option in SharePoint Online
• How to configure and to troubleshoot mapped network drives that connect to SharePoint Online sites in Office 365
• How to remove users from SharePoint Online

SharePoint Online Troubleshooting

• You can't share files with external users from an Office 365 Group site
• Video channels aren’t available in the SharePoint Online Admin Center
• How to recover missing, deleted or corrupted items in SharePoint Online and OneDrive for Business
• A video that is uploaded to an Office 365 video channel isn't listed in the channel's "Popular" or "Newest" section
• Files downloaded from SharePoint Online using Firefox are missing some of the file name and may be missing the extension
• "The number of items in this list exceeds the list view threshold, which is 5000 items" error when you view a SharePoint Online list in Office 365 Enterprise
• The "Delete this site" link isn't present on the Site Settings page for a OneDrive for Business site
• Document IDs aren't assigned to items in a document library in SharePoint Online
• “Sorry, something went wrong” error when you try to update, remove, or add a "Send To Connection" in SharePoint Online in Office 365
• “You need Adobe Flash Player” message when you try to view a video in Office 365 Video
• Outlook 2013 doesn’t respond when you approve a SharePoint Online approval workflow in Office 365
• Error message when an external user accepts a SharePoint Online invitation by using another account
• Error message when you connect an InfoPath form to a SharePoint Online web service: "An error occurred while connecting to a Web Service"
• A SharePoint Online workflow that sends a single email message to more than 100 recipients results in inconsistent delivery or missing recipients in Office 365
• “Sorry, we can’t perform this action" error when you try to open a document from a OneDrive for Business, OneDrive, or SharePoint site
• "Save site as template" option isn't available in SharePoint Online in Office 365 or SharePoint Server 2013
• Email messages sent from SharePoint Online are caught by a spam filter
• A workflow that uses the SharePoint 2010 Workflow platform type displays “Please wait” for about one minute
• A link to a shared PDF file from SharePoint Online in Office 365 or OneDrive for Business prompts the user to download the file
• Items deleted from a SharePoint Online calendar or tasks lists in Office 365 are displayed by ID in the Recycle Bin
• SharePoint Online doesn’t return search results
• You can't check in multiple SharePoint Online items in a document library
• Content types from a content-publishing hub are missing on SharePoint Online site collections
• "Last Activity" field for the Community Members list is blank for a Community site in SharePoint Online
• Changes to the default versioning setting for SharePoint Online document libraries
• "Unable to find specified web in the given URL" error when you try to use a calendar overlay from one SharePoint Online site collection to another
• [SDP 5][09e9e28a-1c0b-4bfe-954b-519f1d33f3f8] Office 365 SharePoint Online performance troubleshooter
• [SDP 5][7ee38d61-7fb9-478d-b329-040649f96161] O365 SharePoint Online Client Troubleshoot
• SharePoint Online user doesn't receive an email invitation to a shared resource
• Sharing invitations from SharePoint Online are delivered to Junk Email or are caught by a spam filter
• You experience delays when you work with Office 2010 documents on SharePoint Online sites that have long URLs
• Users can't access a shared folder in SharePoint Online
• "Windows Media Player cannot connect to the server" error when you click a .mov or .mp4 file in SharePoint Online
• “Access Denied" to Access Requests list or “Request approval failed” when you process a pending request in SharePoint Online
• The SharePoint Online Sites.aspx page doesn't display content after you add the "My Tasks" Web Part
• SharePoint on-premises content isn’t displayed in SharePoint Online search results
• The "Tasks" link and "Sync to Outlook" button are missing from a personal site in SharePoint Online
• The "Shared With" column displays users who no longer have access to a document in SharePoint Online
• Users who are in the "Everyone" or "Everyone except external users" group don't receive email invitations in SharePoint Online
• "Sorry, you cannot access this document" error when a guest link is used to access a SharePoint Online document
• Updated results aren’t returned in a SharePoint Online "people search" after changes are made to the search schema
• SharePoint Online content isn’t displayed in a SharePoint on-premises search
• User's profile picture isn't displayed in a SharePoint Online Content Search Web Part
• SharePoint Online document appears on the "Shared with Me" page even though it was deleted or permissions were removed
• A followed document isn't present in your "Followed Documents" list in SharePoint Online
• SharePoint Online publishing pages take longer than expected to load
• "Sorry, something went wrong" error message when you save a SharePoint Online site as a template
• "Sorry, something went wrong" error when you try to change the "Summary Links" Web Part in SharePoint Online
• You can't access SharePoint Online sites by using a domain that's configured for full redelegation
• Template-generated list doesn’t display data from the correct lookup list in SharePoint Online
• Office 365 connection to Access 2013 web app data failed
• A SharePoint Online Tasks list that's configured to send ownership notifications sends multiple email messages
• "This view cannot be displayed because it exceeds the list view threshold" error when a user clicks "Shared with Me" in SharePoint Online
• "Sorry, your session has expired" error message when try to open a document from SharePoint Online in an Office Online application
• A SharePoint Online list item attachment doesn't open in the Office client application as expected
• You receive an error message when you open a SharePoint Online custom audit report
• "Site mailbox couldn't be provisioned" error after you create a site mailbox in SharePoint Online
• "Workflow instance exceeded the quota of 1000 activities executing at the same time" error when you run a workflow in SharePoint Online
• You can't change the default language for a SharePoint Online site collection
• "This feature is not supported" error message when you activate the Announcement Tiles feature in a SharePoint Online site
• "Sorry, you are not allowed to share this with external users" error when you share a SharePoint Online resource with an external user
• A list view Web Part for a tasks list doesn't filter values from a connected Web Part in SharePoint Online or SharePoint Server 2013
• Error message when you try to migrate a site template to a SharePoint Online site
• Information about dragging files into document libraries in SharePoint Server 2013 or SharePoint Online by using a web browser
• "List View Web Part could not be added" error when you try to add the Documents List View Web Part in SharePoint Online
• Users are prompted for sign-in when they open a Word document that was downloaded from SharePoint Online
• Quick Edit button on the SharePoint Online ribbon isn't enabled for a specific list view
• You're prompted to sign in when you click the title of a blog post from the RSS FEED page in SharePoint Online
• Office 2013 / ADFS / SharePoint online / Office will not Authenticate users
• "Site collection has exceeded its daily resource quota" error message when you try to run a sandbox solution on a Content Type Hub site collection in SharePoint Online
• "The webpage cannot be displayed" error message when you click SYNC on a SharePoint Online site
• You experience SSL certificate authentication issues when you use SharePoint Online
• A URL that resides under a SharePoint root site collection is broken after the root site collection is deleted
• A SharePoint Online list that uses the Calendar view opens the form dialog box when you add or edit items
• "error_pagetitle" error message when you try to create a new list or site in an Office 365 SharePoint Online subsite
• "Unable to find specified web in the given URL" error message when you try to create calendar overlays in a SharePoint Online site in Office 365
• No results are returned when you search for certain keywords in a URL by using the Path query in Office 365 SharePoint Online search
• When you try to insert a picture from SharePoint in an Office 365 SharePoint Online wiki page, the link doesn't respond
• The Document Center site collection template isn't available for use in Office 365 SharePoint Online
• Issues you may encounter after you receive the latest SharePoint Online service update in Office 365
• A feature error is returned when you use a custom template to create a site collection or subsite in Office 365 SharePoint Online
• Users do not receive SharePoint Online alert notifications in Office 365

OneDrive for Business

• "There is a problem with your account, please try again later" error when you try to open Office documents from OneDrive for Business or SharePoint Online
• OneDrive for Business error "The server you are trying to access is using an authentication protocol not supported by this version of Office"
• How to revert OneDrive for Business library syncing from onedrive.exe to groove.exe
• OneDrive for Business files open in Office Online even when you have changed the settings to open them in the client application
• The OneDrive for Business Next Generation Sync Client (onedrive.exe) immediately closes after launch
• How to block OneDrive.exe from being advertised after you install Office 2016
• "An error occurred while attempting to synchronize this document library" error in OneDrive for Business
• You're redirected to your Delve profile page after you click OneDrive on the Office 365 app launcher
• A document library created on the OneDrive for Business site is shared with "Everyone except external users" by default
• Sync icon overlays are missing from OneDrive for Business synced items
• OneDrive for Business sync app doesn’t finish installing, or setup runs every time that you sign in to your Windows profile
• OneDrive for Business is uninstalled after you upgrade to Office 2016
• OneDrive for Business stops syncing libraries, or the icon overlays don't appear on synchronized files and folders after you install Office 2016
• “Call us overprotective” message when an external user tries to sync in OneDrive for Business
• The OneDrive for Business account is removed without warning after you upgrade the OneDrive for iOS app
• Search doesn't provide results from another language in SharePoint Online or OneDrive for Business
• You can't sync files or folders in SharePoint Online in Office 365, or you receive error messages when you open the files in Office Online
• How to remove the OneDrive for Business cache by using the "Fix it" tool
• A OneDrive for Business installation fails for users confined to an internal network
• A file synchronized in SharePoint Online or OneDrive for Business is moved to the recycle bin
• [SDP 5][5437f997-52bb-4a9b-8c6f-bf3b7ed52013] OneDrive for Business troubleshooter
• Can’t synchronize OneDrive for Business files and folders from a local file location other than the default OneDrive for Business path
• "Sorry, something went wrong" error when you click "Most Popular Items" in a OneDrive for Business library
• You can access only the OneDrive for Business library when you use the mobile OneDrive for Business app
• Sync issues with OneDrive for Business sync client during folder upload
• A OneDrive for Business file or folder never finishes synchronization
• How to determine the correct update for the OneDrive for Business (formerly SkyDrive Pro) sync client
• Restrictions and limitations when you sync OneDrive for Business libraries through OneDrive for Business
• Restrictions and limitations when you sync SharePoint libraries to your computer through OneDrive for Business
• "Upload Failed" error when you sync files from Windows Explorer to SkyDrive Pro
• "We couldn’t sync this library" error when you use the SkyDrive Pro sync client

SharePoint mobile

SharePoint Mobile Access Troubleshooting

• You are prompted for credentials when you try to access an Office 365 SharePoint Online public website from a mobile device

SharePoint Designer Troubleshooting

• "Unknown Error occurred" when you try to create an external content type in SharePoint Online by using SharePoint Designer 2013

Office Delve

• "We can’t open this attachment" error message in Delve

Planner

• How to assign Office 365 Planner licenses by using Office 365 PowerShell

Sway

• Office 365 Sway tile continues to appear in App Launcher even after it's disabled

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Yammer

• Information about the Online Now feature in Yammer
• Information about public groups and private groups in Yammer
• How to remove your email signature when you post to Yammer by using an email message
• Information about the Files feature in Yammer
• How to find the URL of a specific message or thread in Yammer
• How to change the language that's displayed in Yammer
• How to control who follows you in Yammer
• Information about new security and compliance features for Yammer External Messaging
• How to retain comments and annotations in Yammer by using the file previewer
• Yammer life-cycle support information for Internet Explorer 8 and Internet Explorer 9
• Information about SharePoint integration in Yammer
• Yammer life-cycle support information for Yammer App for SharePoint 2013 and the Yammer Web Part for SharePoint 2010

Yammer troubleshooting

• You’re unable to migrate a Yammer network across O365 tenants
• "Unexpected login failure" when you start the Yammer Directory Sync utility
• Yammer accounts are displayed as suspended by "System Administrator"
• "Sorry, but we're having trouble signing you in" error when you click the Yammer tile in Office 365
• “We’re having trouble to display this page” error when you try to sign in to the Yammer app for Windows Phone
• How to manage the Yammer tile in the Office 365 app launcher
• How to invite or add members to a Yammer group
• "This page or app is using an unsupported version of the Yammer platform" error message when you use the Yammer App for SharePoint
• "Unable to connect to Yammer using the service account" error in the Yammer Web Part for SharePoint Server 2010
• "Unexpected login failure" error in the Yammer Directory Synchronization tool

Internet Explorer

• Error message from login.microsoftonline.com when a user tries to sign in to Office 365
• Error message in the Office 365 portal: "The content cannot be displayed in a frame"
• Problems when signing out of organizational accounts such as Office 365, Windows Azure, or Windows Intune in a web browser
• Troubleshooting guide for Internet Explorer when you access Office 365

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Office 365 ProPlus

Office 365 ProPlus Deployment

• Managing Updates for Office 365 ProPlus – Part 1
• Downloading or getting media for Office 2013 or Office 365
• Mainstream Support ends for Office Professional Plus 2010 for Office 365 subscribers
• Upgrading to Office 2013 or Office 365
• Office Click-to-Run command lines to automate a Quick and Online Repair in Office 2013

Office 365 ProPlus Troubleshooting

• Microsoft Office Configuration Analyzer Tool 1.2
• "Background task activation is spurious" error when you use an Office 2016 application to access Office 365 resources
• "Invalid provider specified" error when you use an Office 2016 application to access Office 365 resources
• "No credentials" error when a federated user tries to activate an Office application
• Product IDs that are supported by the Office Deployment Tool for Click-to-Run
• "We are unable to connect right now" error when users try to activate Office 365 ProPlus
• General troubleshooting for installing Office 2013 and Office 365
• "Unlicensed Product" error when you open an Office Professional Plus 2010 application
• Office 2013 set up error associated with "keep me signed in"
• "Update your browser settings and try again" error when you try to buy Office
• “We’re sorry, something went wrong and we can’t do this for you right now. Please try again later. (0x8004FC12)” when activating Office 2013 or Office 365
• You're prompted to enter a product key even though you have a subscription that includes Office Professional Plus or Office 365 ProPlus
• "The Office program has entered or may enter Reduced Functionality Mode (RFM)" warning when you open an Office Professional Plus program
• "Unlicensed Product" or error 0x80070005 in Office 2013 or Office 365
• Your Windows XP-based computer does not shut down after you install Office Professional Plus
• How to view and to troubleshoot events that are logged by Office Professional Plus 2010 for Office 365 in Event Viewer
• Error code 0x40 when you try to open Office 365 ProPlus applications
• How to troubleshoot Office 365 ProPlus, Visio Pro for Office 365, and Project Pro for Office 365 installation or activation issues

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Office Apps

• "Sorry, another account from your organization is already signed in on this computer" error when you try to sign in to an Office 2013 app

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Office 2013

Office 2013 Deployment

• How to uninstall Office 2013 or Office 365 Pro Plus

Office 2013 Troubleshooting

• Error messages when you try to uninstall Microsoft Office 2013
• "Couldn't install" message when you install Office 2013 or Office 365
• Downloading or getting media for Office 2013 or Office 365
• Microsoft Office 2013 or Office 365 hangs during setup
• "Something went wrong" error when installing Office 2013 or Office 365
• Fix integratedOffice.exe install errors in Office 2013 or Office 365
• General troubleshooting for installing Office 2013 and Office 365

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Mobile access

Office Mobile Access

• Can't view mailbox folders on an Exchange ActiveSync client after an IMAP migration
• You can't sign in to Office Mobile by using an Android device
• "Can't Verify Subscription" error message in Office Mobile on iPhone
• "You don't have permission" or "Trouble locating your account" error when you try to activate or sign in to Office Mobile on iPhone or Office Mobile on Android
• "No Subscription Found" error when you try to activate Office Mobile on iPhone or Office Mobile on Android
• You experience network connection problems in Office Mobile on iPhone or Office Mobile on Android

Rights Management Services

• Windows Azure RMS Documentation Library Update for January 2014

Note
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